Voice Messaging And Call Answering Services; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

152 Chapter 10 Configuring CallPilot services

Voice messaging and call answering services

All CallPilot mailboxes have voice messaging and call answering
capabilities. Whenever callers dial a mailbox owner who does not answer
the call, they reach the CallPilot mailbox and hear the voice prompt provided
by the CallPilot call answering service. Typically, the mailbox number is the
mailbox owner's primary extension DN.
Call answering service
Call answering service provides the opportunity for a caller to leave a
message for a mailbox owner who does not answer a call. Callers are
presented with a greeting and then prompted to leave a message.
Voice messaging service
Voice messaging services provide all mailbox owners with the capability to
compose, send, retrieve, and manipulate voice messages from a mailbox,
by using commands entered on the telephone keypad. Whenever callers
dial the voice messaging service DN (SDN), they hear voice prompts.
In addition to playing messages, a voice messaging service enables mailbox
owners and callers to do the following:
•
•
•
•
•
•
•
•
•
Configuration requirements and options
The primary CDN configured on the switch is added to the SDN Table
as the primary voice messaging service when CallPilot is installed. The
installer can add other CDNs to the SDN Table either during installation or
by running the Configuration Wizard at a later time.
Administrators with access to CallPilot Manager Service Directory Number
functionality can do the following:
•
Copyright © 2007, Nortel Networks
.
Record greetings and a spoken name.
Play message header information.
Compose and send messages to mailboxes or telephones on or off the
local CallPilot messaging network.
Configure messages to be sent at a later time.
Reply to a message (either to the sender or to the sender and all
recipients) or forward it.
Tag messages as urgent or private.
Tag messages to request notification when the recipient receives or
plays the message.
Send the caller to a human attendant (the revert DN feature).
Call the sender of a message (the call sender feature).
Add additional voice messaging CDNs to the SDN Table as needed.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007