Setting Up A Mailbox For A Group (Such As A Help Desk) With No Dedicated Telephone; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

Setting up a mailbox for a group (such as a help desk) with no dedicated telephone 57

Switch configuration
Each mailbox owner has only the shared extension DN assigned on the
switch.
Setting up a mailbox for a group (such as a help desk) with no
dedicated telephone
Where customers call a common phone number for a group (for example, a
help desk), the number does not dial a telephone where the mailbox number
matches the first extension DN. Instead, the number dials each telephone
that belongs to a group member.
Example
Pat and Nima both answer calls to the help desk (mailbox 2222). Pat and
Nima also have mailboxes for their personal messages. Pat has mailbox
2345 and Nima has mailbox 2468. They need the following setup:
DNs on the switch
Mailbox number
First Extension DN
MWI DN
Callback DN
Constraint
Any constraints regarding the size of the group are dependent on the switch.
Message Waiting Indication (MWI) issue and workarounds
If MWI DNs are configured for all mailboxes associated with the telephone,
the message waiting indicator does not show which mailbox has a new
message.
You can assign message waiting indication to each individual by using the
switch MWI By DN feature if both of the following are true:
•
•
You can configure remote notification of messages if both of the following
are true:
•
•
You can configure remote text notification of waiting messages.
Copyright © 2007, Nortel Networks
.
you are using a Meridian 1 or CS 1000 connectivity
X11 software release 24 (or higher) is installed on the switch
group members have remote notification enabled
group members have either a shared wireless device or need to be
notified off-site of help desk messages.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Help desk Pat
2222 2345
2222 2345
2222 2345
2345
(see note)
2222 2345
Nima
Optional
2468
2468
2468
2468 2229
2468