Nortel CallPilot Administrator's Manual page 187

One Number Voice Fax Call Answering service
You can configure CallPilot to deliver incoming fax messages directly to the
user's mailbox without the user having to manually transfer the fax if they
happen to answer the phone. This is achieved using the One Number Voice
Fax Call Answering service.
How you set it up
What happens
when a call comes
in
For more information on how to configure the One Number Voice Fax Call
Answering service, refer to CallPilot Manager online Help.
Configuring callback handling for a fax service
When planning callback handling options, identify how callback numbers
must be treated for the service you are configuring. Callback numbers must
be in a format that the system can use to generate a DN. This ensures that
Copyright © 2007, Nortel Networks
.
On the switch:
• Configure a CDN for the One Number Voice Fax Call Answering service.
• Configure two DNs for each user of this feature:
— A primary DN for the desktop phone. This would be the published
voice/fax DN of the user, typically the user's published DID number.
— A phantom DN that (a) terminates the user's DID calls and (b)
forwards incoming calls to the One Number Voice Fax Call Answering
CDN.
• Configure Incoming DID Digit Conversion (IDC) for each user to convert
the published DID number (primary DN of the desktop phone) to the
phantom DN.
In CallPilot Manager:
•
Assign the SDN to the One Number Voice Fax Call Answering service in
the SDN table.
• Configure the DNs for users of the One Number Voice Fax Call
Answering service.
Callers (voice and fax) call the published voice/fax DN of the user. Calls to
this DN are converted using Incoming DID Digit Conversion (IDC) from the
published DID to the phantom DN, which then forwards the call to the One
Number Voice Fax Call Answering CDN. The One Number Voice Fax Call
Answering service, running on fax channels, then answers the call and plays
ring-back to the caller for 6 to 10 seconds while trying to detect CNG tone
(fax machine tone).
• If CNG tone is detected, Fax Call Answering is activated and the fax
message is deposited into the user's mailbox (with the same caller ID
information as regular Call Answering).
•
If CNG tone is not detected, the call is transferred to the user's desktop
phone as usual.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
Fax (multimedia) messaging 187