Configuring Contact Center Voice Services Support; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

192 Chapter 10 Configuring CallPilot services
Storage management
The alternate telephone interfaces use the automatic deletion strategy
configured for CallPilot. Expiry periods for saved messages are configured
in the mailbox class resource usage controls.
Ensuring use of the preferred telephone interface
By default, the mailbox class determines the set of telephone commands
presented to the mailbox owner following logon to the mailbox.
If many CallPilot mailbox owners are accustomed to using another voice
messaging system, you might want to configure an alternate telephone
interface and corresponding mailbox classes.
SDN override
Leave the SDN override disabled if you want to configure some mailboxes
to present an alternate telephone interface, or to allow mailbox owners to
determine which telephone interface is presented.
Getting there: System → Service Directory Number → SDN Details
page → Session Profile
Making the alternate telephone interface available to users
To make an alternate telephone interface available to mailbox owners or
callers, you must add a voice messaging SDN to the CallPilot SDN table.
To ensure the mailbox owner is presented with the alternate telephone commands
following logon to the mailbox, configure the SDN so that the telephone interface
associated with the SDN overrides the telephone interface specified in the
mailbox class.
Information you need
You need the controlled DN or phantom DN configured on the switch for
this service.
Getting there: System → Service Directory Number → SDN Details
page → General
Configuring Contact Center Voice Services support
Contact Center Voice Services support
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Copyright © 2007, Nortel Networks
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provides unified messaging to Contact Center personnel
allows the use of a single server to provide both messaging and voice
services

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
ATTENTION