Monitoring Multimedia Channels; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

Call channel states
After completing call processing, a channel remains in the active state in
anticipation of receiving future calls. If it does not receive another call after 30
seconds, an active channel changes to an idle state.
The icon that appears for each channel indicates the channel status.

Monitoring multimedia channels

If the server experiences trouble processing incoming calls, you can view
the state of voice, fax, and speech recognition channels in Multimedia
Monitor. From Multimedia Monitor, you can
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An understanding of channel allocation can help you determine if you must
reconfigure the channels or add MPC-8 cards to increase the multimedia
processing capacity of the server.
Copyright © 2007, Nortel Networks
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Active
Disabled
Idle
In Test
Loading
Local (Red) Alarm
No Resources
Not Configured
monitor the current activity of functioning call channels, and identify
which call channels are not functioning
identify the physical location of a call channel by its position on the
Multimedia Monitor screen
identify the media type associated with a channel (voice, fax, or speech
recognition) and review multimedia resources allocation

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Monitoring multimedia channels 227
ATTENTION
Off Duty
Power Off
Remote (Yellow)
Alarm
Remote Off Duty
Shutting Down
Uninitialized
ACCESS channel
IVR channel