Table Of Contents - Canon imageRUNNER ADVANCE C3325 Series Service Manual

Table of Contents

Explanation Of Symbols3
Table Of Contents4
Option ---------------------------------------------------------------------------------9
Safety Precautions11
Laser Safety11
Handling Of Laser System11
Turn Power Switch On11
Power Supply13
Safety Of Toner13
About Toner13
Toner On Clothing Or Skin13
Notes When Handling A Lithium Battery14
Notes Before It Works Serving14
Points To Note At Cleaning14
Notes On Assembly/Disassembly14
Points To Note When Tightening A Screw15
Product Overview16
Product Lineup16
Positioning17
Host Machine17
Option18
Pickup / Delivery / Image Reading System Options18
Function Expansion System Options19
Product Features20
Characteristics20
Toner Container20
Improved Replaceability Of Consumables21
Item Numbers Of Consumables Specified On Host Machine21
Drum Unit22
Maintenance Video For Consumables Replacement23
Setup Guide23
Introduction Of Situation Mode24
Limiting Of Color Printing24
Specifications25
Weight And Size26
Productivity26
Paper Type27
Pickup28
Parts Name36
Cross Sectional View36
Control Panel36
Technical Explanation37
Basic Configuration37
Functional Configuration38
Document Exposure39
External View39
Cross Section39
Major Electrical Parts40
Scanner Unit40
Reader Heater41
Led Lamp Unit41
Reading Sensor41
Controls42
Reading Speed42
Image Processing42
Shading Correction42
Dust Detection / Correction Control43
Original Size Detection44
Change Of Magnification Ratio44
Color Displacement Correction In Vertical Scanning Direction44
Service Tasks45
Description Of Controls45
Service Mode/Adjustment45
Mtf Adjustment45
Main Controller46
Configuration / Function46
Main Controller Pcb46
Overview46
Boot Sequence47
Shutdown Sequence47
Copy48
Print48
Send48
Network(Advanced Box / Space Client)48
Fax Send49
Fax Receive49
Security50
Management Settings Of Hard Disk50
Complete Deletion Of Hard Disk Data50
Initialize All Data/Settings50
Security Function (Encryption Key, Certificate And Protection Of Password)51
Security Information Structure51
Tpm Settings Of Security Information52
Works To Be Done Before And After Introduction52
Enabling Of The Function53
Backup Of Tpm Key54
Restoration Of Tpm Key55
Disabling Of The Function56
Target Data For Encryption/Decryption (Reference)57
Hdd Encryption Kit (Option)58
Hard Disk Encryption Function58
Data Encryption System58
Conditions Of Encryption Board Operation58
Overview Of Countermeasures For Trouble59
Laser Exposure System60
Specification61
1-Polygon 4-Laser Method62
Laser On/Off Control63
Purpose63
Execution Timing63
Control Description63
Horizontal Scanning Synchronous Control64
Vertical Scanning Synchronous Control65
Image Mask Control66
Laser Scanner Motor Control66
Apc(Auto Power Control) Control67
Bd Correction Control68
Image Formation System69
Parts Configuration69
Print Process70
Bias Types71
Drum Unit / Developing Unit72
Drum Cleaning / Drum Cleaning Pre-Exposure Control73
Drum Unit Detection74
Drum Unit Life Detection74
Primary Charging75
Transfer/Separation76
Primary Transfer Control77
Primary Transfer Bias Control77
Secondary Transfer Control78
Primary Transfer Roller Disengagement Control78
Secondary Transfer Atvc78
Secondary Transfer Bias Control78
Primary Transfer Disengagement Initialization79
Status Of Each Mode/Timing To Enter Each Mode79
Itb Displacement Correction80
Itb Cleaning80
Secondary Transfer Outer Roller Cleaning Control81
Image Stabilization Control82
Control Timing List82
Laser Power Correction (D-Max) Control83
D-Half Control83
Arcdat Control83
Color Displacement Correction Control83
Patch Sensor Adjustment84
Configuration Of The Patch Sensor84
Light Intensity Adjustment84
Sampling Of The Itb Background84
Auto Gradation Adjustment (Pascal) Control85
Toner Supply Area85
Opening/Closing Of Toner Container Shutter86
Bottle State Detection86
Toner Container Detection87
Atr (Auto Toner Replenishment) Control87
Toner Supply Control88
Toner Level Detection90
Detection Of Completion Of Toner Replacement90
Waste Toner Feed Unit91
Waste Toner Container Full Level Detection91
Detection Of Completion Of Waste Toner Replacement92
Waste Toner Container Detection92
Other Controls92
Special Controls92
Warm-Up Rotation Control93
Behavior When Color Printing Is Limited Or There Is No Color Toner93
Transparency Black Band Sequence93
Fixing System94
Major Components95
Overview Of Fixing Temperature Control96
Standby Temperature Control96
Print Temperature Control96
Flying Start96
Startup (Initial Rotation) Temperature Control97
Temperature Control By Extended Initial Rotation97
Paper Interval Temperature Control98
Down Sequence Control99
Down Sequence When Feeding Small-Size Paper99
Down Sequence When Using Paper Of Mixed Size And Mixed Type100
Film Unit Engagement/Disengagement Control101
Fixing Arch Control102
Fixing Unit Detection103
Fixing Unit Life Detection103
Detection Of Whether The Fixing Unit Is New104
Protection Function104
Countermeasure When The Fixing Unit Error105
Pickup / Feed System106
Layout Drawing Of Rollers107
Layout Drawing Of Sensors107
Diagram Of Load Drives108
Paper Path109
Cassette Pickup Assembly111
Lifter Control112
Cassette Pickup Control112
Cassette Paper Size Detection/Cassette Detection112
Paper Level/Presence Detection115
Multi-Purpose Tray Pickup Assembly117
Multi-Purpose Tray Pickup Control117
Multi-Purpose Tray Paper Detection117
Multi-Purpose Tray Automatic Size Detection118
Long Length Paper118
Fixing/Registration Assembly119
Registration Control119
Reverse / Delivery Assembly120
Non-Stop Registration Control120
Stop Registration Control120
Jam Detection122
External Auxiliary System123
Software Counter Control123
Count-Up Timing124
Fan Control125
Location Of Fans125
Speed Control125
Fan Drive Sequence125
Heater Control126
Internal Power Supply126
Energy Saving Function127
Standby Mode127
Sleep Standby Mode127
Deep Sleep Mode127
Conditions For Not Entering Deep Sleep Mode (Check Items)128
Quick Startup129
Effect Of The Hub Which Supports Spanning Tree130
Meap131
Login Service And User Authentication Method131
User Authentication (Ua)131
Function Overview131
Pc Environment Of Administrator Users And General Users132
Specification Of User Authentication132
Os Of The Pc And Other Environments132
Network Ports Used132
Setting The Administrator For Server Authentication133
System Manager Linkage (Automatic Id Allocation To System Managers)133
Local Device Authentication133
Server Authentication (Active Directory Authentication)134
Server Authentication (Ldap Authentication)134
User Management With Server Authentication135
Active Directory Authentication135
Ldap Authentication135
About Sms136
User Authentication Methods136
Default Authentication Overview136
Rls Authentication136
Password Authentication137
Preparation Of Pc For Accessing Sms138
Checking Of Operation Environment138
Pc And Browser Settings138
Initial Display Languages Of Sms138
What Is Meap Specifications (Meap Spec Version)?139
About Name139
Mechanism139
Meap Application Management139
Reusable License140
License For Forwarding140
Content Of Meap System Information140
Meap Application Setting Information Management And Log Management141
Advantages Obtained When Using The Services141
Meap Application Configuration Service141
Meap Application Log Service141
Integrated Authentication Function142
Sharing The Authentication Information142
Volatile Credential142
Persistent Credential142
Settign Procedure142
Key Pair And Server Certificate Settings143
Network Port Change Procedure143
Procedure To Install Applications144
Procedure To Start And Stop A Meap Application145
Procedure Adding A License File146
Procedure Disabling A License File (Suspending A License)147
Procedure Downloading/ Removing An Invalidated License File148
Procedure For Downloading A License For Forwarding149
Steps To Change Login Services150
Login Service Installation Procedure151
Login Service Uninstallation Procedure151
Setting The User Authentication Method152
Setting The Method To Login To Sms152
Changing Sms Login Password153
Disabling The Integrated Authentication Function153
Remote Ui153
Printing The System Information Of A Meap Application155
Meap Application Information155
License File155
Maintenance156
Backup Of The Meap Application Area And Recovery Of The Backup Data Using Sst156
Outline156
Backup Item Automatically Copied156
Formatting And Replacing The Hdd157
Procedure For Backing Up/Restoring The Meap Application Area157
Formatting The Hdd158
Hdd Replacement Procedure158
Using Usb Devices159
Usb Driver159
If The Meap Application Area Can Be Backed Up159
Two Types Of Usb Drivers159
Setting The Usb Driver For Each Usb Device (Meap Driver Preference Registration)160
Initialization Of Meap Driver Priority Registration161
Usb Device Report Print161
Specifications For The Use Of Usb Keyboards161
Usb Device Information Content162
The Content Of Meap Preferred Device Information162
Troubleshooting163
When Sms Cannot Be Accessed163
If You Forgot The Password (Sms Login Password Initialization)163
If Login Is Not Possible Due To Exclusive Control163
How To Deal With A Message "Certificate Error" That Appears At The Time Of Access164
If The Meap Application Cannot Be Started164
Points To Note When Enabling The [Quick Startup Settings For Main Power] Setting164
Meap Safe Mode165
After Recovery From Quick Startup, Meap Applications Do Not Work Properly165
Starting In Safe Mode166
How To Cancel Meap Safe Mode166
Collection Of Meap Console Logs166
Embedded Rds167
Features And Benefits167
Limitations168
Service Mode Menu Transmission Function168
Service Cautions169
E-Rds Setup170
Steps To E-Rds Settings170
Steps To Service Browser Settings171
Faq172
Initializing E-Rds Settings172
Setting Values And Data To Be Initialized172
Error Code And Strings177
Updater180
Ugw-Linked Download And Update (Full-Remote Update)180
Ugw-Linked Download (Remote Distribution / Update)180
Functional Overview180
Manual Download And Update (On-Site Update Via Service Mode)181
List Of Functions181
Distribution Flow182
Firmware Installation Flow182
Meap Application/System Option Installation Flow182
Limitations And Cautions183
Changing Date/Time On Device183
Change Of Setting From Service Mode183
Wait For Eoj (End Of Job) Function183
Setting Sales Company's HQ184
Preparation184
Confirming Url Setting Of Distribution Server185
Communication Test185
Enabling Ugw Link186
Enabling [Update Firmware] Button187
Enabling [Install Application/Options] Button187
System Management Operations188
Enabling [Manual Update] Button Of Remote Ui188
Setting Log Level188
Displaying Logs189
Update Logs189
System Logs190
Upgrading Updater192
Formatting Hard Disk192
How To Replace Controller Boards192
Faq On Installing Firmware193
Faq On Installing Meap Application/System Option194
Faq On General Matters Of Updater195
Dcm196
Method Of Import/Export196
Items To Be Exported196
Limitations About Import/Export By "Settings/ Registration"197
Limitations On Dcm General197
Import/Export By Service Mode (External)198
Overall Flow198
Export Procedure198
Import Procedure200
Import/Export By Service Mode (Internal)202
List Of Items Which Can Be Imported205
Settings/Registration205
Settings/Registration Basic Information205
Box Settings209
Department Id Management Settings209
Key Settings209
Favorite Settings209
Address Book209
Iw Function Flow Settings210
Authentication User Management210
Personal Setting Information210
Meap Application Setting Information210
Service Mode211
Periodical Service219
List Of Periodically Replacement Parts, Consumable Parts And Locations For Cleaning219
Consumable Parts220
Cleaning Parts221
Disassembly/Assembly222
Preface222
Parts Replacement Procedures List224
List Of Parts225
External Cover225
Motor228
Fan228
Clutch229
Solenoid229
Heater230
Sensor230
Switch231
Pcb232
List Of Connectors233
External Cover/Interior System248
Fully Open The Right Door248
Removing The Front Door249
Removing The Front Fan249
Removing The Power Supply Cooling Fan251
Removing The Primary Transfer High Voltage Pcb252
Removing The Motor Fan254
Removing The Low Voltage Power Supply Unit254
Removing The Secondary Transfer High Voltage Pcb256
Removing The Control Panel257
Removing The Control Panel Cpu Pcb260
Removing The Touch Panel/Lcd Unit And The Control Panel Key Switch Pcb261
Original Exposure System263
Removing The Reader Scanner Unit263
After Replacing The Scanner265
Cleaning The Reader Scanner Unit Scanner Mirror266
Controller System268
Removing The Controller Cover268
Removing The Hdd268
Removing The Main Controller Pcb270
Removing The Dc Controller Pcb272
Removing The Fax Unit273
Removing The Laser Scanner Unit274
Cleaning The Dustproof Glass275
Removing The Drum Unit276
Removing The Developing Unit277
Installing The Developing Unit278
Removing The Waste Toner Container280
Removing The Secondary Transfer Outer Roller281
Removing The Itb Unit282
Left Side282
Removing The Itb Cleaning Blade284
Removing The Itb285
Removing The Primary Transfer Roller (Y/M/C288
Removing The Patch Sensor Unit289
Removing The Waste Toner Drive Unit290
Removing The Registration Drive Unit / Duplex Merging Motor / Registration Motor291
Removing The Main Drive Unit292
Removing The Drum Cleaning Pre-Exposure Led Unit295
Remove The Bottle Drive Unit (Ym)/(Cbk)296
Removing The Fixing Film Unit300
Removing The Fixing Pressure Roller / Fixing Pressure Roller Shaft Support304
Removing The Fixing Drive Unit305
Pickup/Feed System306
Removing The Pickup/Feed/Separation Roller (Cassette 1/2,Cassette 3/4(Option))306
Removing The Multi-Purpose Tray / Feed / Separation Roller307
Removing The Right Door Unit308
Removing The First Delivery Unit311
Removing The Second Delivery Unit312
Removing The Third Delivery Unit313
Removing The Cassette 1 Pickup Unit313
Removing The Cassette 2 Pickup Unit315
Removing The Cassette 3/4 Pickup Unit (Option)316
Removing The Cassette 1 Vertical Path Roller317
Removing The Registration Roller319
Removing The Registration Guide Unit322
Adjustment324
Pickup Feed System324
Image Position Adjustment325
Mechanical Adjustment325
Software Adjustment327
Document Exposure System328
Service Mode Backup328
When Clearing The Reader-Related Ram Data328
Actions After Replacement329
Hdd329
Dc Controller Pcb330
Tpm Pcb330
Flash Pcb330
Control Panel Cpu Pcb/Touch Panel331
Developing Unit331
Patch Sensor Unit331
Pre-Exposure Led Unit331
Laser Scanner Unit331
After Replacing The Copyboard Glass332
After Replacing The Scanner Unit333
Initial Check334
Initial Check Items List335
Test Print336
Steps To Select The Test Print Type336
How To Use The Test Print337
Full Half Tone (Type=5)338
Grid339
Mcybk Horizontal Stripe340
64-Gradations341
Full Color 16-Gradations (Type=14)342
List Of Troubleshooting Items343
Forcible Stop Of Paper Feed344
Operation Check Of The Main Controller Leds346
The Viewpoint Of This Startup System Failure Diagnosis347
Startup Failure Analysis Policy347
Flow A: Identifying The Cause Between The Power Supply Or The Main Controller348
Flow B: Control Panel Check Flow351
Flow C: Execution Flow Of Startup System Failure Diagnosis352
Controller Self Diagnosis353
Layout Drawing354
Basic Flowchart354
Flow To View The Error Result356
Controller System Error Diagnosis Table356
Display Hdd Smart357
Smart Check357
Restrictions358
Debug Log359
Obtaining Logs360
Exporting To A Usb Device361
Exporting To A Pc361
Method For Obtaining Logs361
Saving To A Usb Device Using Download Mode362
Log Description362
File Name362
Saving To A Pc Using Sst363
Saving To A Usb Device With Counter Key + Numeric Key365
Status Display On The Control Panel366
Saving To A Usb Device Using Service Mode367
Service Mode Relating To Debug Logs367
Changing Debug Log Settings (Log-Trig)367
Changing The Conditions For Auto Saving368
Example Of Auto Saving368
Collecting The Log Of Key Operations369
Confirming The Existence Of Debug Logs369
Initializing The Debug Log Settings369
Deleting Debug Logs369
Network Packet Capture370
List Of Related Service Mode370
Setting The Encryption Function372
Setting The Payload Discard Function372
Setting The Filter Function372
Setting The Collection Function At Startup372
Version Upgrade377
Upgrading Procedure378
Automatic Update378
Version Upgrade Via Sst379
Single Mode382
Version Upgrade Using Usb Memory Storage Device384
Version Upgrade Via Cds390
Ugw-Linked Download391
Manual Download And Update (On-Site Update From Service Mode393
Update Using Updater396
Updating Downloaded Firmware (Applying Firmware)397
Deleting Downloaded Firmware398
Troubleshooting On Firmware Installation399
Error Messages402
Error Code408
Explanation On Error Codes And Their Remedies408
How To Read An Error Code408
Remedy By Error Code409
Error Code List410
List Of Error Codes Starting With 81410
List Of Error Codes Starting With A Number Other Than 81412
List Of Error Codes Related To Local Cds415
Error Codes When Using The Ugw-Linked Function415
Error Codes Not Included In The Error Code List And Remedy For Them416
Backup/Restore417
Backup By Main Power Off417
Backup/Restoration Using Sst418
Backup Procedure419
Restoration Procedure420
Backup/Restoration Using A Usb Device421
Backup/Restoration Procedure422
Formatting The Hard Disk With Sst423
Formatting Flash Pcb Or Hard Disk By Download Mode424
Error Jam Alarm427
Error Code Notation428
Location Code428
Pickup Position Code428
Pickup Size429
Points To Note When Clearing Mn-Con430
Points To Note When Clearing Hdd430
Error Code Details431
Fixing Sub Thermistor (Rear) High Temperature Detection Error432
Fixing Main Thermistor High Temperature Detection Error432
Fixing Main Thermistor Open Circuit Detection Error434
Fixing Sub Thermistor (Front) Open Circuit Detection Error434
Fixing Sub Thermistor (Rear) Open Circuit Detection Error435
Fixing Main Thermistor Temperature Increase Detection Error435
Fixing Main Thermistor Low Temperature Detection Error436
Fixing Sub Thermistor (Front) Low Temperature Detection Error436
Current Detection Circuit Error438
Fixing Pressure Timeout Error438
Fixing Disengagement Timeout Error439
Bk Drum_Itb Motor Error439
Cl Drum Motor Error441
Waste Toner Feed Motor Error442
Fixing Motor Error443
Atr Sensor (Y) Output Error444
Error In Take-Up Of Sealing Member (Y)445
Jam Code533
Jam Type533
Jam Screen Display Specification533
Host Machine / Cassette Pedistal534
Dadf-Aq1536
Inner Finisher-G1537
Booklet Finisher-U1/Staple Finisher-U1/Buffer Pass Unit538
Alarm Code539
Entering Service Mode553
Service Mode Item Explanations553
I/O Information Enhancement554
Display Of Error Code/Alarm Code Description554
Copier, Option, Body, Item Segmentation555
Security Features555
Switching Screen (Level 1 < - > 2)556
Back-Up Of Service Mode557
The Data Output Of The Service Data Print557
Moving The File In Service Mode558
Moving The File In Download Mode559
Moving The Service Report File To A Pc Using Sst560
Copier562
Display562
User580
Acc-Sts580
Analog582
Hv-Sts583
Ccd584
Dpot585
Dens586
Misc591
I/O594
Dc-Con > P001 To P038594
Adjust601
Function666
Test755
Counter760
Feeder775
Sorter778
Board788
Installation789
Imagerunner Advance C3300790
How To Check This Installation Procedure790
Points To Note At Installation790
Checking Before Installation790
Combination Table Of Accessory Installation792
Unpacking792
Checking The Contents795
Installation Procedure796
Installation Outline Drawing796
Installing The Toner Container805
Installing The Scanner806
Setting The Cassette807
Turning On The Power808
Setting The Dehumidification Switch (Excluding Usa And Europe) --9-20808
Host Machine Settings (Starting The Setup Guide)809
Other Installations812
Securing The Host Machine815
Installing The Envelope Attachment816
Settings After Installation817
Display/Operation Check817
Checking The Network Connection818
Network Troubleshooting819
Operation Procedure Using Ping819
Checking The Network Setting Of The Host Machine819
Checking Network Function On The Main Controller819
When Relocating The Machine820
Platen Cover Type U821
Check Items When Turning Off The Main Power821
Inner 2Way Tray-J1824
Checking After Installation827
Copy Tray-J2828
Copy Card Reader-F1/Copy Card Reader Attachment Kit-B4831
Copy Card Reader Attachment-B4832
Utility Tray-A2842
Points To Note When Installing842
When Installing The Usb Keyboard845
Stamp Unit-B1846
Iinstallation Procedure847
Operation Check849
Voice Operation Kit-C2850
Usb Device Port-E4859
Check Item When Turning Off The Main Power859
Voice Guidance Kit-F2 / Voice Guidance Connection Kit For Ir-Adv C3300 Series876
Checking The Settings884
Document Scan Lock Kit-B1885
Serial Intreface Kit-K2/ Copy Control Interface Kit-A1890
Check That The Main Power Switch Is Off890
Remove The Covers891
Installing The Covers894
Combination Of Hdd Options896
Points To Note Regarding Data Backup/Export896
Making A Backup Of The Data (Reference Only)898
Procedure For Import/Export All Of User Settings898
Backup Of Meap Application899
Backup Of User Inbox Document Data900
Type-1: Hdd Data Encryption Kit Installation Procedure901
Points To Note When Unpacking Hdd Data Encryption Kit901
Setting Before Turning Off The Power902
Hdd Initialization Procedure908
Checking The Security Version908
Checking The Security Mark908
Informing The System Administrator That Installation Is Complete909
Executing Auto Gradation Adjustment909
Execution Of The Minimum Installation Work909
Type-2: Removable Hdd Kit Installation Procedure910
Type-3: Hdd Data Encryption Kit/ Removable Hdd Kit920
Points To Note When Unpacking Hdd Data Encryption920
Mirroring Kit920
Removable Hdd Kit921
Service Tools936
Special Tools936
General Circuit Diagram938
Backup Data939
Data Location Lists / Delete Method Lists939
Detail Of Hdd Partition943
Soft Counter Specifications945
User Data Delete950
Deletion Of Service Mode Settings950
User Data Delete Procedure950
Deletion Of Service Mode Setting Values951