Canon imageRUNNER ADVANCE C3325 Series Service Manual page 526

Error■ Detail■
Location Item
code Code
E746 0032 00 Title TPM■error
Detection■ Mismatch■of■the■TPM■key■was■detected.
description
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■Format■the■system.
1-1.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]:■
Clear/Format>■[2]:■Flash■Format■(Flash■format)■using■a■
USB■memory.
1-2.■Reinstall■the■system■software■using■SST■or■a■USB■
memory.
2.■Replace■the■TPM■PCB.■(Unit■of■replacement:■TPM■PCB■
ASSEMBLY)
3.■If■the■TPM■key■was■backed■up,■restore■the■key.
3-1.■Connect■the■USB■memory■which■stores■the■TPM■key.
3-2.■Execute■"Settings/Registration>■Log■In>■Management■
Settings>■Data■Management>■TPM■Settings>■Restore■
TPM■Key".
[CAUTION]■Ask■the■customer■to■enter■"System■Manager■
ID"■and■"System■Manager■PIN"■when■logging■in.
3-3.■Enter■the■password■set■at■backup■operation.
3-4.■When■the■restoration■completion■screen■is■displayed,■
click■"OK".■Remove■the■USB■memory,■and■turn■OFF■and■
then■ON■the■main■power.
7
Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Description
7 Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Error■ Detail■
Location Item
code Code
E746 0033 00 Title TPM■error
Detection■ It■was■detected■that■data■in■TPM■was■inconsistent.
description
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
Perform■the■appropriate■remedy■according■to■the■status■whether■
the■TPM■key■was■backed■up.
a.■If■the■TPM■key■was■backed■up,■restore■the■key.
1.■Connect■the■USB■memory■which■stores■the■TPM■key.
2.■Execute■"Settings/Registration>■Log■In>■Management■
Settings>■Data■Management>■TPM■Settings>■Restore■
TPM■Key".
[CAUTION]■Ask■the■customer■to■enter■"System■Manager■ID"■
and■"System■Manager■PIN"■when■logging■in.
3.■Enter■the■password■set■at■backup■operation.
4.■When■the■restoration■completion■screen■is■displayed,■
click■"OK".■Remove■the■USB■memory,■and■turn■OFF■and■
then■ON■the■main■power.
b.■If■the■TPM■key■was■not■backed■up,■format■the■system.
1.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■
Clear/Format>■[2]■Flash■Format■(Flash■format)■using■a■
USB■memory.
2.■Reinstall■the■system■software■using■SST■or■a■USB■
memory.
7-100
Description
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