Canon imageRUNNER ADVANCE C3325 Series Service Manual page 406

No. Messages
12 An■error■occurred.■Check■the■Update■ UGW■linkage■(main■
Firmware■screen screen)
Immediate■download■
(main■screen)
Manual■update■(main■
screen)
Automatic■update■(main■
screen)
6
Troubleshooting■>■Version■Upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Timing■of■display Cause
eRDS■sent■an■order■but■Updater■failed■to■
connect■to■server.
Delivery■server■stopped.
Scheduled■date■and■time■acquired■from■the■
delivery■server■was■before■current■time■(15■
or■more■min■had■passed.)
Scheduled■data■and■time■acquired■from■the■
delivery■server■did■not■exist.
At■the■time■of■immediate■download,■turned■
OFF■and■then■ON■the■power■of■device■
main■body.
Updated■version■was■different■from■the■
ordered■version.
After■the■update,■failed■to■connect■to■the■
delivery■server.
After■the■update,■delivery■server■stopped. Contact■the■sales■company's■Support■Department.■After■confirming■restoration■of■the■delivery■
After■the■update,■the■network■cable■was■
disconnected.
After■the■update,■server■returned■an■error. Obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■Upgrade"■
After■the■update,■an■internal■error■occurred.If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
6 Troubleshooting■>■Version■Upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Remedy
Conduct■a■communication■test■to■analyze■the■cause■of■the■error.■After■solving■the■cause,■resend■
the■order■from■the■eRDS.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Contact■the■sales■company's■Support■Department.
After■confirming■restoration■of■the■delivery■server,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Do■the■delivery■setting■from■UGW■again.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Do■the■delivery■setting■from■UGW■again.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Check■the■network■environment■and■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
server,■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Re-connect■the■network■cable■and■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■company.
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
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