Canon imageRUNNER ADVANCE C3325 Series Service Manual page 403

No. Messages
9 Delivery■Server■:■Connect■Failed Communication■test,■etc.■
File■Server■:■Retrieve■Failed (communication■test■result■
Error■Code:■[xxxx] dialogue)
10 Delivery■Server■:■Connect■OK Delivery■Server■:■Connect■
File■Server■:■Retrieve■Failed OK
Error■Code:■[xxxx] File■Server■:■Retrieve■
Failed
Error■Code:■[XXXX]
6
Troubleshooting■>■Version■Upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Timing■of■display Cause
In■the■communication■test,■failed■to■connect■
to■the■delivery■server.■
In■SOAP■communication,■failed■to■success■
after■1■min■retry.
ID■and■Password■required■for■proxy■to■
connect■to■the■internet■are■not■configured■
in■device.
The■access■to■the■network■is■limited.■
Delivery■server■stopped.
Due■to■no■return■of■data■for■the■
communication■test,■time-out■(in■HTTP■
communication,■no■response■for■1min)■
occurred.■After■that,■retried■but■failed■to■
connect■to■server.
The■network■cable■was■disconnected■
during■data■download■in■the■communication■
test.
The■file■server■stopped■during■data■
download■in■the■communication■test.
Hash■value■in■the■communication■test■file■
is■incorrect.
6 Troubleshooting■>■Version■Upgrade■>■Version■Upgrade■via■CDS■>■Error■Messages
Remedy
Check■the■network■environment■of■the■device,■and■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Set■proxy■and■restart■the■communication■test.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Set■the■user■environment■to■make■the■access■to■the■following■domain■available.
https://device.cdsknn.net/
http://cdsknn.net.edgesuite.net/
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Contact■Field■Support■Group■in■the■sale■company.
After■confirmation■that■the■delivery■server■has■been■restored,■restart■the■communication■test.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company■again.
Check■the■network■environment■of■the■device■and■re-execute■the■job.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Reconnect■the■network■cable■and■then■restart■the■communication■test.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
Contact■the■sales■company's■Support■Department.
After■confirmation■that■the■delivery■server■has■been■restored,■restart■the■communication■test.
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company■again.
Check■the■network■environment■and■re-execute■the■job.■
If■it■recurs,■obtain■the■log■etc.■(Refer■to■"Debug■Logs"■under■"Version■Upgrade■via■CDS",■"Version■
Upgrade"■of■Chapter■6■"Troubleshooting"■of■this■manual.)■and■contact■Support■Div.■of■the■sales■
company.
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