Canon Color imageRUNNER C3480 Service Manual
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Canon Color imageRUNNER C3480 Service Manual

Canon Color imageRUNNER C3480 Service Manual

Color imagerunner c3480 series; color imagerunner c3080 series
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Summary of Contents for Canon Color imageRUNNER C3480

  • Page 1 Canon...
  • Page 2 Microsoft Word, Excel, or PowerPoint. The Color imageRUNNER C2550 output expectations should not be compared to that of high end graphic devices. Service Guide History February 2008 Service Guide Rev. 0 Released April 2008 Introduce Color imageRUNNER C3480/C3080 Series models Color imageRUNNER C3480/C3080/C2550 Service Guide April 2008 Rev. 1 Page i...
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 Color imageRUNNER C3480/C3080/C2550 Service Guide Table of Contents Product Overview, Configuration, and Accessories -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Configuration------------------------------------------------------------------------------------------------------------ 5 C. Accessory Options ---------------------------------------------------------------------------------------------------- 7 DADF-L1---------------------------------------------------------------------------------------------------------------- 7 Platen Cover Type H------------------------------------------------------------------------------------------------- 7 Cassette Feeding Unit-Y3 ------------------------------------------------------------------------------------------ 7 Cabinet-P1 ------------------------------------------------------------------------------------------------------------- 7 Paper Deck-Z1 -------------------------------------------------------------------------------------------------------- 7 D.
  • Page 5 Color imageRUNNER C3480/C3080/C2550 Service Guide Servicing Notes ---------------------------------------------------------------------------------------------17 A. Recommended System Engineer Requirements -----------------------------------------------------------17 B. Power and Plug Requirements -----------------------------------------------------------------------------------18 C. Installation Space Requirements --------------------------------------------------------------------------------19 D. Installation Times -----------------------------------------------------------------------------------------------------21 E. License Management System (LMS)----------------------------------------------------------------------------21 Consumables-----------------------------------------------------------------------------------------------------------22 G. Consumable Parts ----------------------------------------------------------------------------------------------------23 H. Periodic Maintenance------------------------------------------------------------------------------------------------25...

  • Page 6: I. Product Overview, Configuration, And Accessories

    Product Overview, Configuration, and Accessories A. Overview The Color imageRUNNER C3480 Series operates at print speeds of up to 34 ppm for black-and-white (B&W) output and up to 30 ppm for color output. The Color imageRUNNER C3080 Series operates at print speeds of up to 30 ppm for B&W output and up to 28 ppm for color output.
  • Page 7 Color imageRUNNER C3480/C3080/C2550 Service Guide Device Comparisons (Table 1) Color imageRUNNER C3480i shown with DADF, Saddle Finisher, Puncher Color imageRUNNER Unit, & Paper Deck C2550 Shown with DADF Color imageRUNNER Color imageRUNNER Color imageRUNNER Specification/Item C3480/C3480i C3080/C3080i C2550 Up to 30 ppm Color...
  • Page 8 Color imageRUNNER C3480/C3080/C2550 Service Guide Model Feature Differences (Table 2) "i " Model Base Model Feature C3480i C3480i C3480 C3080 C2550 Copy Standard Mail Box Standard Standard UFRII Standard Option PCL Printer Kit Print PS Printer Kit Option imagePASS-J1 Option...
  • Page 9 2275B007AA 1200dpi Print Expansion Board-A1 2612B001AA Wireless Network Interface Adapter NB-W1 9599A004AA As an E Partner, Canon U.S.A., Inc. has determined that the Color NERGY imageRUNNER C3480/C3080/C2550 meets the E guidelines for energy NERGY efficiency. Item Numbers and Part Numbers are subject to change without notice.

  • Page 10: B. Configuration

    Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Configuration (Table 4) Item Item Number Color imageRUNNER C3480 shown with the optional DADF-L1, Cassette Feeding Unit-Y3 and the Inner 2Way Tray-D1 attached Color imageRUNNER C3480 2459B003AA Color imageRUNNER C3480i 2459B004AA...
  • Page 11 Color imageRUNNER C3480/C3080/C2550 Service Guide Item Item Number Copy Tray-J1 8815A001AB Document Tray-J1 8065A001AC Card Reader-C1 6575A001AA Card Reader Kit-B1 9005A001AB Basic Card Set 0500A002AC Copy Card Set 1 (1-30) 0499A004AA Copy Card Set 2 (31-100) 0499A005AA Copy Card Set 3 (101-200)

  • Page 12: C. Accessory Options

    Color imageRUNNER C3480/C3080/C2550 Service Guide Item Item Number GPR-23 Drum Unit Yellow 0459B003AA GPR-23 Toner Black 0452B003AA GPR-23 Toner Cyan 0453B003AA GPR-23 Toner Magenta 0454B003AA GPR-23 Toner Yellow 0455B003AA Stamp Ink Cartridge-C1 1857B001AA Staple-J1 6707A001AC C. Accessory Options DADF-L1 • Up to 50 sheet Duplexing Automatic Document Feeder •...

  • Page 13: Saddle Finisher-Y2

    • Cannot be installed with Voice Guidance Kit-B1 or Voice Operation Kit-A1 E. Other Options PCL Printer Kit-Q3 • Canon controller enables networked printing with support for PCL 5c/PCL 6 print drivers • LMS Activated PS Printer Kit-Q3 • Added to the PCL Printer Kit-Q3 and supports PostScript 3 emulation printing solutions •...

  • Page 14: Imagepass-J1 V1.1

    Color imageRUNNER C3480/C3080/C2550 Service Guide imagePASS-J1 V1.1 • Canon/EFI co-developed external print controller designed for more graphic intensive environments • Support for true Adobe PostScript 3 page description language • Cannot be installed with the PCL Printer Kit-Q3 • Available for “Base” Color imageRUNNERC3480/C3080 models only •...

  • Page 15: Encrypted Secured Print Software-C1

    Color imageRUNNER C3480/C3080/C2550 Service Guide 10. Encrypted Secured Print Software-C1 • Enables users to encrypt print data sent from a computer over the network, using the Secured Print function • Comes with Add in module • Print data is decrypted at the device •...

  • Page 16: G. Device Security Options

    Color imageRUNNER C3480/C3080/C2550 Service Guide G. Device Security Options Access Management System Kit-A1 • Enables the administrator to restrict the functions of the device that each user can access • Also allows user to restrict features within each function • Provides enhanced security and greater device control •...

  • Page 17: Hdd Data Encryption Kit-B1

    HDD. This kit provides protection for all data including documents stored in Mail Boxes. The HDD Data Encryption Kit-B1 is equipped with the Canon MFP Security Chip 1.00 which has acquired Common Criteria Certification EAL3. Common Criteria Certification is a requirement for all government agencies that handle national security data.

  • Page 18: Ii. Dealer Sales/Service Authorization

    The Color imageRUNNER C3380 Series eLearning Course provides the technician with the knowledge required for installing, upgrading, servicing, and maintaining the Color imageRUNNER C3480/C3080/C2550 in the field. This course will focus on basic features and functions, functional systems, accessories, disassembly and component identification, servicing procedures and troubleshooting tips.

  • Page 19: D. What You Will Learn

    Color imageRUNNER C3480/C3080/C2550 Service Guide D. What You Will Learn The Color imageRUNNER C3380 Series eLearning Course covers these topics: • Introduction and Configuration • Key Operations • Service Mode • Power Supply / Main Controller • Original Exposure and DADF •...

  • Page 20: F. Training Facilities

    C3380/C2880/ C3480/C3080/C2550. Technicians who have previously received certification on the Color imageRUNNER C3380 Series will be automatically certified on the Color imageRUNNER C3480/C3080/C2550. Successful completion of the Color imageRUNNER C3380 Series eLearning Course will provide certification on the following models: •...

  • Page 21: I. Service Manual Information

    Color imageRUNNER C3480/C3080/C2550 Service Guide I. Service Manual Information Below is a list of the Service Manuals and Parts Catalogs along with their corresponding manual number. Service Manual/Parts Catalog (Table 10) Manual Manual Number Service Manual Main Unit (includes C3480/C3380/C3080/C3880/C2550)

  • Page 22: Iv. Servicing Notes

    Color imageRUNNER C3480/C3080/C2550 Service Guide Servicing Notes A. Recommended System Engineer Requirements For a Canon copier dealership, a System Engineer (SE) is recommended for working with Canon connectivity products and should have the following basic job functions: • Systems integration (pre-sale and post-sale) •...

  • Page 23: B. Power And Plug Requirements

    Confirm that a NEMA 5-15R receptacle is available prior to installation. Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that dedicated NEMA receptacles are available for these devices.

  • Page 24: C. Installation Space Requirements

    Color imageRUNNER C3480/C3080/C2550 Service Guide C. Installation Space Requirements Color imageRUNNER C3480/C3080/C2550 approximate space requirements for installation differ depending on how it is configured with the optional accessories. Installation Space Diagram Standard Configuration (Table 12) Main Unit with Finisher-Z1 & Copy Tray-J1...
  • Page 25 Color imageRUNNER C3480/C3080/C2550 Service Guide Installation Space with Accessories Configuration (Table 14) Main Unit, DADF-L1 & Paper Deck-Z1 Main Unit (Color imageRUNNER C3480/C3080 Series), DADF-L1, Saddle Finisher-Y2, Puncher Unit-M1 and Paper Deck-Z1 Color imageRUNNER C3480/C3080/C2550 Service Guide April 2008 Rev. 1...

  • Page 26: D. Installation Times

    Color imageRUNNER C3480/C3080/C2550 Service Guide D. Installation Times Estimated installation times shown are based on an out-of-box main unit installation and optional accessories and can be achieved only with a technician that experienced Color imageRUNNER C3480/C3080/C2550. Estimated Installation Times (Table 15)

  • Page 27: F. Consumables

    Color imageRUNNER C3480/C3080/C2550 Service Guide F. Consumables Consumables are all products and materials which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors go into the approximate life expectancy of a consumable, for example, in the case of toner yield, paper size and the amount of coverage per page must be considered.

  • Page 28: G. Consumable Parts

    Color imageRUNNER C3480/C3080/C2550 Service Guide G. Consumable Parts Consumable parts are defined as those parts having a limited life that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, cleaner blades, etc.
  • Page 29 Color imageRUNNER C3480/C3080/C2550 Service Guide Cassette Feeding Unit-Y3 Consumable Parts List (Table 19) Estimated Life Description Part Number Quantity Remarks (copies/prints Actual use in terms of number Feed/Separation roller FC5-6934-000 120,000 of prints using each cassette. Paper Deck-Z1 Consumable Parts List (Table 20)

  • Page 30: H. Periodic Maintenance

    Color imageRUNNER C3480/C3080/C2550 Service Guide H. Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.

  • Page 31: I. Special Tools

    Color imageRUNNER C3480/C3080/C2550 Service Guide Paper Deck-Z1 Periodic Maintenance (Table 25) Item Every 250,000 copies/prints Remarks Actual use in terms of number Drawing roller Clean of prints Finisher-Y1/Saddle Finisher-Y2 Periodic Maintenance (Table 26) Item Maintenance Remarks Knurled belt Clean Clean when the drum unit or waste toner bottle is replaced.

  • Page 32: V. Suggested End-User Customer Service Offerings

    Color imageRUNNER C3480/C3080/C2550 Service Guide Suggested End-User Customer Service Offerings A. Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis.

  • Page 33: Warranty Administration Reduction Program (Warp)

    Dealers who purchase a Color imageRUNNER C3480/C3080/C2550 device will receive WARP credit during the month following their purchase. The credit covers the dealer’s cost for defective parts and drums with a dealer cost under $300.00 replaced during the term of the end-user...

  • Page 34: E-Tag Warranty Claim Form

    To check your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag warranty credit information. The e-Tag claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com.

  • Page 35: On-Line Warranty Credit Inquiry

    To view your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag and Flat-Rate warranty credit information. After authorization, part, drum and labor credits are posted the following business day.

  • Page 36: Warranty Parts For Repair

    Warranty Parts over $300.00 not on the Repair List: All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repair List must be submitted to Canon Virginia, Inc. with a completed e-Tag claim form and a handwritten or computer generated copy of the machine service history.

  • Page 37: Vi. Product Technical Support Offerings

    • Submit and update your profile information such as cell phone number, e- mail address, or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.

  • Page 38: B. Canon Usa Support Offerings

    Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service an Color imageRUNNER device or are enrolled for technical training.

  • Page 39: Navi

    • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.
  • Page 40 • Link capability to the Canon Technical Documentation offered to dealers for sale on CD-ROM • Link capability to other Canon Service Tools (Service Support Tool and the PDL Downloader) • Access to copier Service Mode via the computer running the NAVI...

  • Page 41: Steps To Getting Started

    NAVI. This interactive course offers guided simulations that step them through accessing and using NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI eLearning course will learn how to make NAVI an integral part of their tool kit.

  • Page 42: Internet Support

    • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 43 Color imageRUNNER C3480/C3080/C2550 Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

  • Page 44: Vii. Appendix

    Standard Automatic Trayless Duplexing Magnification: 25% - 400% (1% increments) Color imageRUNNER C3480: Approximately 34 ppm B&W, 30 ppm color Copy/Print Speed Color imageRUNNER C3080: Approximately 28 ppm B&W, 30 ppm color Color imageRUNNER C2550: Approximately 25 ppm B&W, 23 ppm color Black &...
  • Page 45 Color imageRUNNER C3480/C3080/C2550 Service Guide DADF-L1 (Table 30) DADF-L1 Paper Capacity Up to 50 sheets 1- sided scanning: 11 to 32 lb bond (42 to 128 g/m Paper Weight 2-sided scanning: 13 to 32 lb bond (50 to 128 g/m...
  • Page 46 Color imageRUNNER C3480/C3080/C2550 Service Guide Inner 2 Way Tray-D1 (Table 34) Inner 2 Way Tray-D1 Size: 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMT, STMTR, EXEC, Irregular size (3 7/8" x 5 9/16" to 12 5/8" x 18" (99 mm x 140 mm to 320 mm x 457 mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5,...
  • Page 47 Color imageRUNNER C3480/C3080/C2550 Service Guide Finisher-Y1/Saddle Finisher-Y2 (Table 36) Finisher-Y1/ Saddle Finisher-Y2 (Color imageRUNNER C3480/C3080 Series only) Number of Trays 2 Trays Standard: 12-5/8” x 17-11/16”,12" x 18", 11" x 17", Legal, Letter, Letter-R, Statement-R, Executive Paper Size Non-Standard Size: 3-7/8" x 5-9/16" to 12-5/8" x 18"...
  • Page 48 Color imageRUNNER C3480/C3080/C2550 Service Guide Puncher Unit-M1 (Table 37) Puncher Unit-M1 (Color imageRUNNER C3480/C3080 Series only) 11" x 17", LGL, LTR, LTRR, EXEC Paper Size Maximum Paper Weight 17 lb bond to 80 lb cover (64 to 220 g/m Two holes: LGL, LTRR, EXEC Punch Type Three holes: 11"...
  • Page 49 PCL Printer Kit-Q3 Connectable Device Color imageRUNNER C2550 Type Embedded Print Controller Use main unit CPU’s – Canon Dual Custom Processors Memory 1 GB RAM std. 1.5 GB RAM max. Storage Use main unit HDD (80 GB) Continuous Print Speed B&W: 33/28 ppm...

  • Page 50: B. Warranty

    Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.

  • Page 51: Drum Unit Limited Warranty

    Drum Unit or use of it to make 50,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents.

  • Page 52: C. List Of Tables

    Color imageRUNNER C3480/C3080/C2550 Service Guide C. List of Tables Device Comparisons (Table 1)....................2 Model Feature Differences (Table 2)...................3 Color imageRUNNER C3480/C3080/C2550 Compatibility (Table 3) .........4 Configuration (Table 4)........................5 Data Erased with HDD Data Encryption Kit-B1 (Table 5) ............12 Online Thirteen Learning Modules (Table 6)................14 Online Certificate Module (Table 7)...................15...

This manual is also suitable for:

Color imagerunner c3080Color imagerunner c2550Color imagerunner c3080iColor imagerunner c3480i

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