Canon imageRUNNER ADVANCE C3325 Series Service Manual page 505

Error■ Detail■
Location Item
code Code
E602 1911 00 Title HDD■error
Detection■ An■error■was■detected■in■the■storage■area■of■data■for■printing.■(File■
description could■not■be■written■in■the■HDD■after■startup■or■I/O■error■after■
startup)
Remedy [Related■parts]
•■ Cable■between■the■Main■Controller■PCB■(UN05)■and■the■HDD■
(Unit■of■replacement:■CABLE,■SATA■POWER,■CABLE,■SATA■
SIGNAL)
•■ HDD■(Unit■of■replacement:■HARD■DISK■DRIVE)
•■ Main■Controller■PCB■(UN05)■(Unit■of■replacement:■MAIN■
CONTROLLER■PCB■ASS'Y)
[Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.■When■prioritizing■clearing■of■the■
error,■perform■Remedy■3■and■later.
1.■Select■COPIER>■FUNCTION>■SYSTEM>■CHK-TYPE>■"19",■
and■execute■"HD-CHECK".■Then,■turn■OFF■and■then■ON■the■
main■power.
2.■Obtain■the■necessary■backup■data■by■referring■to■the■backup■
data■list.
[Reference]■For■backup■and■restoration,■refer■to■"Adjustment>■
Actions■after■Replacement"■and■"Appendix>■Backup■Data■List"■in■
the■Service■Manual.
3.■Select■COPIER>■FUNCTION>■SYSTEM>■CHK-TYPE>■"19",■
and■execute■"HD-CLEAR".■Then,■turn■OFF■and■then■ON■the■
main■power.
[Reference]■Only■the■data■in■the■corresponding■partitions■is■
deleted.
4.■Select■COPIER>■FUNCTION>■SYSTEM>■CHK-TYPE>■"0",■
and■execute■"HD-CLEAR".■Then,■turn■OFF■and■then■ON■the■
main■power.
[Reference]■All■the■partitions■that■can■be■deleted■are■deleted.
5.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■Clear/
Format>■[1]■Disk■Format■(HDD■format)■using■SST■or■a■USB■
memory.
[Reference]■All■data■in■the■HDD■is■deleted.
6.■After■replacing■the■HDD,■format■the■HDD.
7.■Replace■the■Main■Controller■PCB.
7
Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Description
7 Error•Jam•Alarm■>■Error■Code■>■Error■Code■Details
Error■ Detail■
Location Item
code Code
E602 2000 00 Title Authentication■error■between■the■host■machine■and■the■
Encryption■Board
Detection■ Authentication■between■the■host■machine■and■the■Encryption■
description Board■could■not■be■performed■because■I/O■error■occurred■in■the■
file■system■after■startup
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■Check■that■the■HDD■Encryption■Board■is■installed■properly■by■
removing■and■then■installing■it■again.
2.■Execute■the■key■clear■using■SST■(to■make■an■unformatted■
disk).
[CAUTION]■E602-0001■will■be■indicated■if■activating■the■machine■
with■the■unformatted■disk.■Therefore,■be■sure■to■format■the■HDD.
3.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■Clear/
Format>■[1]■Disk■Format■(HDD■format)■using■SST■or■a■USB■
memory.
4.■Reinstall■the■necessary■application■software.
E602 5001 00 Title Authentication■error■between■the■host■machine■and■the■
Encryption■Board
Detection■ Mistake■in■the■procedure■for■installing■the■HDD■Encryption■Board
description
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■After■removing■the■HDD■Encryption■Board,■install■the■HDD■
only.■Then,■turn■ON■the■main■power.
2.■Execute■COPIER>■FUNCTION>■INSTALL>■HD-CRYP.
3.■Install■the■HDD■Encryption■Board.
E602 5002 00 Title HDD■error
Detection■ A■non-genuine■HDD■was■detected.
description
Remedy [Remedy]■Perform■the■following■in■the■order■while■checking■
whether■the■error■is■cleared.
1.■Install■a■genuine■HDD.
2.■Enter■safe■mode■using■(2+8)■startup,■and■execute■[4]■Clear/
Format>■[1]■Disk■Format■(HDD■format)■using■SST■or■a■USB■
memory.
3.■Reinstall■the■necessary■application■software.
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Description
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