Canon imageRUNNER ADVANCE C3325 Series Service Manual page 413

Error■Code■
SOAP■communication
4101 The■processing■thread■stopped
4102 Processing■SOAP■communication■now
4103 The■function■type■is■not■matched
4104 An■invalid■SOAP■response■error
4105 No■network■cable■connection■(device■side)
4201 An■internal■error■about■application■information
4202 Config.xml■is■not■found
4203 Type.xml■is■not■found
4204 An■error■in■binding■type.xml
4205 An■error■in■creating■a■service■tab
4206 A■runtime■error■in■performing■the■web■method
8X--4207 An■unknown■host■error■in■performing■the■web■method
4301 The■delivery■server■is■stopped
4302 <In■the■case■of■scheduled■update>
In■response■to■a■download■start■notification■sent■from■the■device,■the■distribution■server■
returned■an■error■and■stopped■the■operation■of■the■device■within■a■certain■period■of■time■
before■the■distribution■server■maintenance■time.
<In■the■case■of■distribution■executed■by■specifying■the■date■and■time>
The■firmware■version■of■the■device■at■the■time■when■the■distribution■settings■were■
specified■and■the■version■at■the■time■immediately■before■update■are■different.
HTTP■communication
5101 Specified■Hash■Algorithm■is■unknown
5102 Download■file■URL■is■invalid■
5103 No■network■cable■connection■(device■side)
5201 Invalid■HTTP■request
5202 Failed■to■connect■to■the■server
5203 Failed■to■find■the■server
5204 An■input/output■error■occurred■during■the■connecting■process■to■the■server
5205 Failed■to■read■a■HTTP■response
5206 Error■in■a■HTTP■response
5207 Generation■of■secure■socket■failed.
5208 Certificate■check■error
5209 Connection■time-out
5301 Failed■to■retrieve■the■data■stream
5302 Failed■to■create■the■file■object■for■receipt
5303 Failed■to■create■the■data■stream■of■the■file■for■receipt
5304 Failed■to■receive■the■data
6
Troubleshooting■>■Version■Upgrade■>■Error■Code■List■>■List■of■Error■Codes■Starting■with■a■Number■Other■than■81
Description
6 Troubleshooting■>■Version■Upgrade■>■Error■Code■List■>■List■of■Error■Codes■Starting■with■a■Number■Other■than■81
Remedy
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Check■the■network■environment.
When■this■problem■recurs,■contact■the■support■department■of■the■sales■company.
Check■the■network■environment.
If■it■occurs■again,■contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
•■ Check■the■network■environment■of■the■device■and■start■the■operation■again
•■ Check■if■the■URL■settings■of■the■CDS■server■are■correct,■and■start■the■operation■
again■after■resetting
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
<In■the■case■of■scheduled■update>
Specify■the■distribution■settings■again,■making■sure■that■the■distribution■server■
maintenance■time■and■the■scheduled■update■time■do■not■overlap.
<In■the■case■of■distribution■executed■by■specifying■the■date■and■time>
Specify■the■distribution■settings■again,■making■sure■that■the■firmware■version■of■device■
at■the■time■when■the■distribution■settings■are■specified■and■the■version■at■the■time■
immediately■before■update■are■the■same.
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Check■the■URL■setting■of■CDS■server,■reset■the■setting,■and■then■start■the■operation■
again.
Check■the■network■environment■of■the■device,■and■start■the■operation■again.
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Check■the■network■environment■of■the■device■(check■for■any■problem■in■the■DNS■
server),■and■start■the■operation■again.
Check■the■network■environment■of■the■device■(the■proxy■settings,■etc.),■and■start■the■
operation■again.
Check■that■no■problem■is■found■in■the■two■items■displayed■during■the■communication■
test.■If■any■problem■was■found,■check■the■network■environment.
Check■the■network■environment.
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Contact■the■support■department■of■the■sales■company.
(Attach■the■Sublog■and■update■log■of■the■device.)
Check■the■network■environment■of■the■device,■and■start■the■operation■again.
6-80
Cause■of■error
CDS■ UP■ Network■
server DATER
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6-80