Canon Color imageRUNNER C3380 series Service Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. All in One Printer
  5. Color imageRUNNER C3380 Series
  6. Service manual
Canon Color imageRUNNER C3380 series Service Manual

Canon Color imageRUNNER C3380 series Service Manual

Hide thumbs Also See for Color imageRUNNER C3380 series:
Table of Contents

Advertisement

Quick Links

See also: Reference Manual , Network Manual
Canon
S
e
r
v
i
c
e
G
u
i
d
e
S
e
r
v
i
c
e
G
u
i
d
e

Advertisement

Table of Contents
loading

Related Manuals for Canon Color imageRUNNER C3380 series

Summary of Contents for Canon Color imageRUNNER C3380 series

  • Page 1 Canon...
  • Page 2 Color imageRUNNER C3380/C2880 Series Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE COLOR imageRUNNER C3380/C2880 SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 Color imageRUNNER C3380/C2880 Series Service Guide Table of Contents Product Overview, Configuration, and Accessories -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Configuration------------------------------------------------------------------------------------------------------------ 2 C. Accessory Options ---------------------------------------------------------------------------------------------------- 4 DADF-L1---------------------------------------------------------------------------------------------------------------- 4 Platen Cover Type H------------------------------------------------------------------------------------------------- 4 Cassette Feeding Unit-Y3 ------------------------------------------------------------------------------------------ 4 Cabinet-P1 ------------------------------------------------------------------------------------------------------------- 4 Paper Deck-Z1 -------------------------------------------------------------------------------------------------------- 4 D.
  • Page 5 End-User Warranty Conditions-----------------------------------------------------------------------------------21 Warranty Administration Reduction Program (WARP) -----------------------------------------------------22 Product Technical Support Offerings ---------------------------------------------------------------23 A. Dealer Support Requirements ------------------------------------------------------------------------------------23 B. Canon USA Support Offerings -----------------------------------------------------------------------------------24 Canon USA Technical Support Center-------------------------------------------------------------------------24 NAVI --------------------------------------------------------------------------------------------------------------------25 Steps to Getting Started -------------------------------------------------------------------------------------------27 NAVI Support ---------------------------------------------------------------------------------------------------------27 Internet Support------------------------------------------------------------------------------------------------------28 VII.

  • Page 6: I. Product Overview, Configuration, And Accessories

    The “i” model, designed for general office environments, is pre-configured with features that provide out-of-the-box business productivity. The “Base” model is configurable and offers a choice of options. Each model includes Canon’s UFRII (Ultra Fast Rendering) print controller standard. These machines are positioned for users who primarily output color documents that can be classified as business color usage (also called office color or presentation color).

  • Page 7: B. Configuration

    Color imageRUNNER C3380/C2880 Series Service Guide As an E Partner, Canon U.S.A., Inc. has determined that the Color NERGY imageRUNNER C3380/C2880 models meet the E guidelines for NERGY energy efficiency. B. Configuration Note: Configurations shown are for reference purposes only and are subject to change without notice.
  • Page 8 Color imageRUNNER C3380/C2880 Series Service Guide Item Item Number Card Reader-C1 6575A001AA Card Reader Kit-B1 9005A001AB Basic Card Set 0500A002AA Copy Card Set 1 (1-30) 0499A004AA Copy Card Set 2 (31-100) 0499A005AA Copy Card Set 3 (101-200) 0499A006AA Key Switch Unit-A2 8203A002AA Braille Label Kit-A1 7518A002AA...

  • Page 9: C. Accessory Options

    Color imageRUNNER C3380/C2880 Series Service Guide C. Accessory Options 1. DADF-L1 • 50 sheet Duplexing Automatic Document Feeder • Quickly feeds in multi page originals • Standard on the “i” models 2. Platen Cover Type H • Allows the user to scan in originals by placing the document directly onto the platen glass •...

  • Page 10: Saddle Finisher-Y2

    Color imageRUNNER C3380/C2880 Series Service Guide 3. Saddle Finisher-Y2 • Offers two output trays for a total capacity of up to 2,000 sheets • Buffer Pass Unit-E2 is included • Corner and Double Margin stapling up to 50 sheets • Saddle-stitch finishing capabilities for booklet sets up to 15 sheets in LTRR, LGL, 11”...

  • Page 11: E. Print Controller Options

    RAM, the imagePASS-J1 provides improved color matching, document management tools, and support for PC Land genuine Adobe PostScript3. 2. PCL Printer Kit-Q1 • Canon controller enables networked printing with support for PCL 5c print drivers • Optional for the “Base” models •...

  • Page 12: G. Universal Send Options

    Color imageRUNNER C3380/C2880 Series Service Guide G. Universal Send Options 1. Universal Send PDF Advanced Feature Set-A1 • Enables the device to send PDF documents in OCR mode • Manage file sizes with High Compression PDF mode • Utilize PDF Trace & Smooth functionality •...

  • Page 13: Ii. Dealer Sales/Service Authorization

    Color imageRUNNER C3380/C2880 Series. All training for the Color imageRUNNER C3380/C2880 Series is available on- line through the Canon e-Support website. Technicians can choose to take the training in one of two ways. • With the release of the Certification Map feature on e-Support a technician can take the required modules required for product certification through the Certification Map.

  • Page 14: D. What You Will Learn

    Color imageRUNNER C3380/C2880 Series Service Guide D. What You Will Learn The Color imageRUNNER C3380/C2880 Series module covers the following topics: • Course Overview o Introduction to the Color imageRUNNER C3380/C2880 Series Online Learning Module o Online Course Structure, Navigation, and Features o Product Certification Requirements •...

  • Page 15: F. Course Equipment

    Color imageRUNNER C3380/C2880 Series Service Guide F. Course Equipment Ten of the online modules include a self-study, hands-on lab. The equipment required to complete these labs are: • Color imageRUNNER C3380 or C2880 Series device (Used in all Labs) • Finisher Y1 or Y2 and/or Finisher Z1 (Used in the Accessories Lab) •...

  • Page 16: H. Certification

    Color imageRUNNER C3380/C2880 Series Service Guide Online Prerequisite Modules Required for Certification (Table 4) Module Name Course Number Tools NAVI 2.1.0.3 NAV-TLMOD Service Support Tool SST-TLMOD Note: For a detailed description of each above module refer to the course overview on e-Support. H.

  • Page 17: J. Service Manual Information

    Color imageRUNNER C3380/C2880 Series Service Guide J. Service Manual Information Below is a list of the Service Manuals and Parts Catalogs along with their corresponding parts number. Service Materials/Parts Catalog (Table 7) Manual Manual Number Service Manual Main Unit DU7-1192-000 DADF-L1 DU7-1114-000 Paper Deck-Q1...

  • Page 18: Iv. Servicing Notes

    Color imageRUNNER C3380/C2880 Series Service Guide Servicing Notes A. Recommended System Engineer Requirements For a Canon copier dealership, a System Engineer (SE) is recommended for working with Canon connectivity products and should have the following basic job functions: • Systems integration (pre-sale and post-sale) •...

  • Page 19: B. Power And Plug Requirements

    Confirm that a NEMA 5-15R receptacle is available prior to installation. Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that dedicated NEMA receptacles are available for these devices.

  • Page 20: C. Installation Space Requirements

    Color imageRUNNER C3380/C2880 Series Service Guide C. Installation Space Requirements Color imageRUNNER C3380/C2880 Series approximate space requirements for installation differ depending on how it is configured with the optional accessories. Installation Space Diagram Standard Configuration (Table 9) Main Unit Installation Space with Accessories Configuration (Table 10) Main Unit/DADF-L1/Finisher-Z1/Side Paper Deck-Z1 Installation Space Diagram Full Configuration (Table 11) Main Unit/DADF-L1/Saddle Finisher-Y2/Puncher Unit-L1/Buffer Pass Unit-E1/Side Paper Deck-Z1...

  • Page 21: D. Installation Times

    Color imageRUNNER C3380/C2880 Series Service Guide D. Installation Times Estimated installation times shown are based on an out-of-box main unit installation and optional accessories and can be achieved only with a technician that is experienced on the Color imageRUNNER C3380/C2880 Series.

  • Page 22: F. Consumable Parts

    Color imageRUNNER C3380/C2880 Series Service Guide F. Consumable Parts Main Unit Consumable Parts List (Table 14) Estimated Life Description Part Number Quantity Remarks (copies/prints Film unit FM3-1993-000 150,000 Pressure roller FC7-6981-000 150,000 Ball bearing XG9-0172-000 150,000 FM2-5522-000 300,000 Transfer cleaner FM2-5523-000 150,000 Secondary transfer outside...
  • Page 23 Color imageRUNNER C3380/C2880 Series Service Guide Paper Deck-Z1 Consumable Parts List (Table 17) Estimated Life Description Part Number Quantity Remarks (copies/prints Actual use in Pickup roller (front) FF5-7829-000 250,000 terms of number Pickup roller (back) FF5-7830-000 250,000 of prints Feed roller FF5-7541-000 250,000 Separation roller...

  • Page 24: G. Periodic Maintenance

    Color imageRUNNER C3380/C2880 Series Service Guide G. Periodic Maintenance Some parts of the machine must be periodically maintained and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.

  • Page 25: H. Special Tools

    Color imageRUNNER C3380/C2880 Series Service Guide Paper Deck-Z1 Periodic Maintenance (Table 22) Item Every 250,000 copies/prints Remarks Actual use in terms of number Drawing roller Clean of prints Finisher-Y1/Saddle Finisher-Y2 Periodic Maintenance (Table 23) Item Maintenance Remarks Knurled belt Clean Clean when the drum unit or waste toner bottle is replaced.

  • Page 26: V. Suggested End-User Customer Service Offerings

    Color imageRUNNER C3380/C2880 Series Service Guide Suggested End-User Customer Service Offerings A. Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis.

  • Page 27: Warranty Administration Reduction Program (Warp)

    Canon USA for processing. To request parts reimbursement credit, complete the e-Tag warranty claim form that can be found in the warranty section of the Canon USA’s e- Support Center. Print out the e-Tag form and submit it to the address provided, along with the defective part(s), and a copy of the machine’s...

  • Page 28: Vi. Product Technical Support Offerings

    • Submit and update your profile information such as cell phone number, e- mail address, or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.

  • Page 29: B. Canon Usa Support Offerings

    1. Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service an Color imageRUNNER device or are enrolled for technical training.

  • Page 30: Navi

    • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.
  • Page 31 • Link capability to the Canon Technical Documentation offered to dealers for sale on CD-ROM • Link capability to other Canon Service Tools (Service Support Tool and the PDL Downloader) • Access to copier Service Mode via the computer running the NAVI...

  • Page 32: Steps To Getting Started

    NAVI. This interactive course offers guided simulations that step them through accessing and using NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI eLearning course will learn how to make NAVI an integral part of their tool kit.

  • Page 33: Internet Support

    • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 34 Color imageRUNNER C3380/C2880 Series Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

  • Page 35: Vii. Appendix

    Color imageRUNNER C3380/C2880 Series Service Guide VII. Appendix A. Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Color imageRUNNER C3380/C2880 Series Main Unit (Table 26) Color imageRUNNER C3380/C2880 Series Main Unit Type: Digital Multifunction Imaging System Copying Method: Laser Dry Electrostatic Transfer...
  • Page 36 Color imageRUNNER C3380/C2880 Series Service Guide DADF-L1 (Table 27) DADF-L1 (Standard for “I” models, Optional for “Base” models) Paper Capacity Up to 50 sheets 1- sided scanning: 11 to 32 lb bond (42 to 128 g/m Paper Weight 2-sided scanning: 13 to 32 lb bond (50 to 128 g/m Different size originals with the same widths Different Size Originals (11"...
  • Page 37 Color imageRUNNER C3380/C2880 Series Service Guide Finisher-Z1 (Table 31) Finisher-Z1 Size: 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR,LTRR, STMT, STMTR, Irregular size (3 7/8" x 5 9/16" to12 5/8" x 18" (99 mm x 140 mm to 320 mm x 457 mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISO- C5, Yougata 4) Paper Size/Weight/Type...
  • Page 38 Color imageRUNNER C3380/C2880 Series Service Guide Finisher-Y1 LTR, EXEC: Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m Up to 30 sheets (20 to 28 lb bond (81 to 105 g/m Up to 2 sheets (28 lb bond to 90 lb index (106 to 163 g/m Max.
  • Page 39 Color imageRUNNER C3380/C2880 Series Service Guide Saddle Finisher-Y2 LTR, EXEC: Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m )) Up to 30 sheets (20 to 28 lb bond (81 to 105 g/m )) Up to 2 sheets (28 lb bond to 90 lb index (106 to 163 LTR, EXEC: Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m Up to 30 sheets (20 to 28 lb bond (81 to 105 g/m...
  • Page 40 Color imageRUNNER C3380/C2880 Series Service Guide Inner 2-Way Tray-D1 (Table 35) Inner 2-Way Tray-D1 Size: 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, STMT, STMTR, EXEC, Irregular size (3 7/8" x 5 9/16" to 12 5/8" x 18" (99 mm x 140 mm to 320 mm x 457 mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISO-C5, Yougata 4) Paper size weight/type...
  • Page 41 PCL Printer Kit-Q1 (Standard for “I” models, Optional for “Base” models) Connectable Device Color imageRUNNER C3380/C2880 Series Type Embedded Print Controller Use main unit CPU’s – Canon Dual Custom Processors Memory 1 GB RAM std. 1.5 GB RAM max. Storage Use main unit HDD (80 GB) Continuous Print Speed B&W: 33/28 ppm...
  • Page 42 Remote Scan Utility Software Command WorkStation for Mac Canon LPR 2 NetSpot Device Installer FreeForm 2.1 WebTools Canon NDPS (Novell Distributed Print Services) Network ScanGear ColorWise Pro Tools Color imageRUNNER C3380/C2880 Series Service Guide January 2007 Rev. 4 Page 37...
  • Page 43 Color imageRUNNER C3380/C2880 Series Service Guide Color Universal Send (Table 41) Color Universal Send (Standard) Communication Protocol FTP (TCP/IP), SMB (TCP/IP), NCP (IPX), WebDAV Data Format TIFF, JPEG, PDF 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x Resolution 400 dpi, 600 x 600 dpi Windows 98/Me/XP, Windows 2000 Server/Professional (SP1 or later), Windows Server 2003,...

  • Page 44: B. Warranty

    Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.

  • Page 45: Drum Unit Limited Warranty

    Drum Unit or use of it to make 50,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents.

  • Page 46: C. List Of Tables

    Color imageRUNNER C3380/C2880 Series Service Guide C. List of Tables Configuration (Table 1)........................2 Online Thirteen Learning Modules (Table 2)................10 Online Certificate Module (Table 3)...................10 Online Prerequisite Modules Required for Certification (Table 4)..........11 Online Installation Modules (Table 5)..................11 Online Installation Certificate Module (Table 6) ................11 Service Materials/Parts Catalog (Table 7) ................12 Main Unit Power and Plug Requirements (Table 8)..............14 Installation Space Diagram Standard Configuration (Table 9)..........15...

This manual is also suitable for:

Color imagerunner c2880

Table of Contents