Obtaining Logs - Canon imageRUNNER ADVANCE C3325 Series Service Manual

■ Obtaining■Logs ■
● Flow■of■Determining■the■Procedure■for■Obtaining■Logs ■
Check■the■following■flow■to■determine■the■procedure■for■obtaining■logs■according■to■the■type■
of■problem.
Service call for trouble
<DEBUG SRAM PCB ASSY Board: Required>
Does the problem
repeat restart?
Does the problem
cause the Control Panel
to be locked?
Is the problem related
to the sleep mode?
<DEBUG SRAM PCB ASSY Board: Not required>
Is the problem still
occurring or just finished
occurring?
See Case D of the "Procedure
for Obtaining Logs"
6
Troubleshooting■>■Debug■Log■>■Overview■>■Procedure■for■Obtaining■Logs
See Case A of
the "Procedure for Obtaining Logs"
See Case B of
the "Procedure for Obtaining Logs"
See Case C of
the "Procedure for Obtaining Logs"
See Case D of
the "Procedure for Obtaining Logs"
6 Troubleshooting■>■Debug■Log■>■Overview■>■Procedure■for■Obtaining■Logs
■ Procedure■for■Obtaining■Logs ■
Obtain■logs■according■to■the■Flow■for■Determining■the■Procedure■for■Obtaining■Logs.
Case Details■of■Problem
Case■A Problem■that■repeats■
restart
Case■B Problem■causing■the■
Control■Panel■to■be■
locked
Case■C Problem■related■to■the■
sleep■mode
Case■D Problem■when■
executing■a■job■
(Example:■Printing■is■
not■performed,■etc.)
When■an■E■code■error■
has■occurred
Case■E Problems■other■than■
above
NOTE:
When■an■unexpected■error,■E■code■error,■or■problem■of■restart■occurs,■the■log■can■
be■automatically■saved■to■the■hard■disk.■To■automatically■save■logs■to■the■hard■disk,■
confirm■that■the■following■service■mode■is■set■to■the■default■value.■For■models■without■
the■service■mode■item,■no■check■is■needed■because■it■is■already■set■to■the■default■
value.
•■ (Level2)■COPIER■>■Function■>■DBG-LOG■>■LOG-TRIG■>■101
F-6-28
DEBUG■SRAM■ Procedure■for■Obtaining■Logs
PCB■ASS'Y■
Board
Necessary 1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■Save■the■log■in■the■HDD■immediately■after■
restart.
3)■Collect■the■log■from■the■HDD■with■SST,■etc.
Necessary 1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■Turn■OFF■and■then■ON■the■power■
immediately■after■the■Control■Panel■is■locked.
3)■Save■the■log■in■the■HDD■after■startup.
4)■Collect■the■log■from■the■HDD■with■SST,■etc.
Necessary 1)■Install■the■DEBUG■SRAM■PCB■ASS'Y■Board.
2)■After■the■problem■occurs,■turn■OFF■and■then■
ON■the■power■if■necessary,■and■save■the■log■
in■the■HDD.
3)■Collect■the■log■from■the■HDD■with■SST,■etc.
Not■needed. 1)■Save■the■log■in■the■HDD■while■the■problem■is■
occurring.
2)■Collect■the■log■from■the■HDD■with■SST,■etc.
Not■needed. Collect■the■log■from■the■HDD■with■SST,■etc.■
However,■if■the■background■of■the■Control■Panel■
is■solid■black■and■an■error■code■is■displayed■in■
text,■logs■cannot■be■obtained.
Not■needed. Collect■the■log■from■the■HDD■with■SST,■etc.■
Check■with■the■user■on■the■date■and■time■when■
the■problem■occurred■and■the■procedure.
6-27
T-6-17
6-27