Grandstream Networks UCM6100 Series User Manual page 207

Dynamic Login Password
Ring Time Out
Wrapup Time
Max Queue Length
Report Hold Time
Wait Time
Auto Record
Enable Destination
Queue Timeout
Failover Destination
Enable Feature Codes
Agents
Firmware Version 1.0.9.26
If enabled, the configured PIN number is required for dynamic agent to
log in. The default setting is disabled.
Configure the number of seconds an agent will ring before the call goes to
the next agent. The default setting is 15 seconds.
Configure the number of seconds before a new call can ring the queue
after the last call on the agent is completed. If set to 0, there will be no
delay between calls to the queue. The default setting is 15 seconds.
Configure the maximum number of calls to be queued at once. This
number does not include calls that have been connected with agents. It
only includes calls not connected yet. The default setting is 0, which
means unlimited. When the maximum value is reached, the caller will be
treated with busy tone followed by the next calling rule after attempting to
enter the queue.
If enabled, the UCM6100 will report (to the agent) the duration of time of
the call before the caller is connected to the agent. The default setting is
"No".
If enabled, users will be disconnected after the configured number of
seconds. The default setting is "No".
Note:
It is recommended to configure "Wait Time" longer than the "Wrapup
Time".
If enabled, the calls on the call queue will be automatically recorded. The
recording files can be accessed in Queue Recordings under web
GUI-­>PBX-­>Call Features-­>Call Queue.
If enabled, the incoming call for the call queue will be routed to the
destination configured in the next field if none of the agents answers the
call after ringing for a time of "Ring Timeout".
Configure the global timeout (in seconds) of call queue. It must be bigger
than the value of ring timeout. The call in the queue will be transferred to
the failover destination directly if this time is exceeded.
Configure the call destination for the call to be routed to if no agent in this
call queue answers the call.
Enable feature codes option for call queue. For example, *83 is used for
"Agent Pause"
Select the available users to be the static agents in the call queue.
Choose from the available users on the left to the static agents list on the
right. Click on
UCM6100 Series IP PBX User Manual
to arrange the order.
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