Grandstream Networks UCM6100 Series User Manual
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Grandstream Networks UCM6100 Series User Manual

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UCM6100 Series IP PBX
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  • Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e UCM6100 Series User Manual...

  • Page 4: Table Of Contents

    INSTALLATION ..................37 Equipment Packaging .......................... 37 Connect Your UCM6100 ........................37 Connect The UCM6102 ........................ 37 Connect The UCM6104 ........................ 38 Connect The UCM6108 ........................ 39 Connect The UCM6116 ........................ 40 P a g e UCM6100 Series User Manual...
  • Page 5 Email ..............................83 Email Settings ..........................83 Email Templates ........................... 84 Email Send Log ..........................86 Time Settings ............................87 Auto Time Updating ........................87 Set Time Manually ........................88 Office Time ........................... 89 P a g e UCM6100 Series User Manual...
  • Page 6 Import Extensions ..........................154 E-mail Notification ..........................161 Multiple Registrations per Extension ....................162 SMS Message Support ........................164 EXTENSION GROUPS ................165 Configure Extension Groups ......................165 Using Extension Groups ........................166 P a g e UCM6100 Series User Manual...
  • Page 7 Invite Other Parties to Join Conference ..................204 During The Conference ......................205 Record Conference ........................206 CONFERENCE SCHEDULE ..............207 Conference Schedule Configuration ....................207 IVR ......................211 Configure IVR ............................ 211 P a g e UCM6100 Series User Manual...
  • Page 8 PICKUP GROUPS .................. 242 Configure Pickup Groups ........................242 Configure Pickup Feature Code ......................242 MUSIC ON HOLD ................... 244 FAX SERVER ..................247 Configure Fax/T.38 ..........................247 Receiving Fax ............................ 249 P a g e UCM6100 Series User Manual...
  • Page 9 CALL FEATURES .................. 273 Feature Codes ........................... 273 Call Recording ........................... 278 Call Park ............................279 Park a Call ..........................279 Retrieve Parked Call ........................279 Enable Spy ............................280 PBX INTERNAL OPTIONS ..............281 P a g e UCM6100 Series User Manual...
  • Page 10 PMS INTEGRATION ................300 HMobile PMS Connector ........................300 Mitel PMS ............................301 Configuration ............................. 302 Basic Settings ..........................302 PMS Features ............................ 302 Room Status ..........................302 Wakeup Service.......................... 304 Mini Bar............................305 P a g e UCM6100 Series User Manual...
  • Page 11 Downloaded CDR File ........................ 333 Statistics ............................. 334 Recording Files ........................... 336 API Configuration ........................336 USER PORTAL ..................338 Basic Information ..........................340 Personal Data ............................ 340 Value-added Features ........................340 P a g e UCM6100 Series User Manual...
  • Page 12 IP Ping ............................362 Traceroute ........................... 363 Signaling Troubleshooting ......................... 364 Analog Record Trace ........................364 Service Check ..........................365 Network Status ........................... 366 EXPERIENCING THE UCM6100 SERIES IP PBX ......... 367 P a g e UCM6100 Series User Manual...
  • Page 13 Table 37: IAX Extension Configuration ParametersBasic Settings ............138 Table 38: IAX Extension Configuration ParametersMedia ..............139 Table 39: IAX Extension Configuration ParametersFeatures ..............140 Table 40: IAX Extension Configuration ParametersSpecific Time ............142 P a g e UCM6100 Series User Manual...
  • Page 14 Table 78: SIP Presence Status ......................... 256 Table 79: Follow Me Settings ........................258 Table 80: Follow Me Options ........................258 Table 81: DISA Settings ..........................261 Table 82: Callback Configuration Parameters................... 262 P a g e UCM6100 Series User Manual...
  • Page 15 Table 120: Network Upgrade Configuration ....................350 Table 121: Data Sync Configuration ......................356 Table 122: Cleaner Configuration ......................359 Table 123: USB/SD Card Files Cleanup ....................360 Table 124: Ethernet Capture ........................362 P a g e UCM6100 Series User Manual...
  • Page 16 Figure 35: Default LDAP Phonebook Attributes ..................77 Figure 36: LDAP ServerLDAP Phonebook ....................77 Figure 37: Add LDAP Phonebook ....................... 78 Figure 38: Edit LDAP Phonebook ....................... 78 Figure 39: Import Phonebook........................78 P a g e UCM6100 Series User Manual...
  • Page 17 Figure 78: Modify Selected Devices - Same Model .................. 123 Figure 79: Modify Selected Devices - Different Models ................124 Figure 80: Device List in Zero Config ......................125 Figure 81: Zero Config Sample - Global Policy..................126 P a g e UCM6100 Series User Manual...
  • Page 18 Figure 119: Blacklist csv File ........................200 Figure 120: Conference ..........................203 Figure 121: Conference Invitation From Web GUI ..................204 Figure 122: Conference Recording ......................206 Figure 123: Conference Schedule ......................210 P a g e UCM6100 Series User Manual...
  • Page 19 Figure 161: Fax Sending in Web GUI ....................... 253 Figure 162: Fax Send Progress ........................ 253 Figure 163: SIP Presence Configuration ....................255 Figure 164: SIP Presence Feature Code ....................256 Figure 165: Edit Follow Me ........................257 P a g e UCM6100 Series User Manual...
  • Page 20 Figure 203: Salesforce Basic Settings ...................... 310 Figure 204: Salesforce User Settings ....................... 311 Figure 205: Create New Wakeup Service ....................312 Figure 206: Wakeup Service Feature Code ....................313 Figure 207: Announcements Center ......................314 P a g e UCM6100 Series User Manual...
  • Page 21 Figure 244: Operation Logs Filter ......................346 Figure 245: Change Password........................347 Figure 246: Change Binding Email ......................347 Figure 247: Login Timeout Settings ......................349 Figure 248: Network Upgrade ........................350 Figure 249: Local Upgrade........................351 P a g e UCM6100 Series User Manual...
  • Page 22 Figure 262: PING ............................363 Figure 263: Traceroute ..........................363 Figure 264: Troubleshooting Analog Trunks ..................... 364 Figure 265: A Key Dial-up FXO ......................... 365 Figure 266: Service Check ........................366 Figure 267: Network Status........................366 P a g e UCM6100 Series User Manual...

  • Page 23: Document Purpose

    DOCUMENT PURPOSE This document describes UCM6100 series specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6100 series features, please visit http://www.grandstream.com/support...

  • Page 24: Change Log

    GDS3710. [Transparent Call-Info header] Firmware Version 1.0.13.14 • Added extension whitelist/blacklist for IVR dialing. [IVR] • Added ability to include DOD in PPI Header for SIP trunk. [Use DOD in PPI] P a g e UCM6100 Series User Manual...

  • Page 25: Firmware Version 1.0.12.19

    Added support for Disable Extension Range on the Setup Wizard [Setup Wizard] • Added more support for Port Forwarding [Port Forwarding (UCM6102 only)] • Added support for USB/SD Card Files Cleanup [USB/SD Card Files Cleanup] P a g e UCM6100 Series User Manual...

  • Page 26: Firmware Version 1.0.11.27

    Added PMS support [PMS] • Added call queue custom prompt support [Configure Call Queue] • Added call queue retry time support [Configure Call Queue] • Added Support for DHCP Client List [DHCP Client List] P a g e UCM6100 Series User Manual...

  • Page 27: Firmware Version 1.0.10.44

    Added options “External Host” and “Use IP address in SDP” in Web GUIPBXSIP SettingsNAT. [SIP Settings/NAT] • Improved CDR. [CDR Improvement] • Added Network Status page under Web GUIMaintenanceTroubleshootingNetwork Status [Network Status] Firmware Version 1.0.9.26 • Added Announcements Center. [ANNOUNCEMENTS CENTER] P a g e UCM6100 Series User Manual...

  • Page 28: Firmware Version 1.0.9.25

    Added support to upgrade SIP end device via SD card in Zero Config. [Table 28: Global Policy ParametersMaintenance] • Added ability to filter alert logs. [Alert Log] • Added ability to delete alert logs. [Alert Log] P a g e UCM6100 Series User Manual...

  • Page 29: Firmware Version 1.0.8.12

    Added Alert-info configuration for distinctive ringing on inbound route. [ • Table 61: Inbound Rule Configuration Parameters] • Added SLA support to monitor FXO trunk. [SLA STATION] • Added Follow Me support. [FOLLOW ME] P a g e UCM6100 Series User Manual...

  • Page 30: Firmware Version 1.0.6.11

    Firmware Version 1.0.5.19 • Added built-in data migration tool to support upgrading from 1.0.4.7 to 1.0.5.19 without factory reset. • Added "Direct Dial Voicemail Prefix" feature code back. [Table 84: UCM6100 Feature Codes] P a g e UCM6100 Series User Manual...

  • Page 31: Firmware Version 1.0.5.14

    Added system crash alarm, core dump detection and allow users to download core dump file. [Figure 220: System EventsAlert Events Lists: System Crash] • Add "Keep Trunk CID" option for VoIP trunks, and keep the priorities: DODExtension CallerIDTrunk CallerIDGlobal CallerID. [Table 52: Create New SIP Trunk] P a g e UCM6100 Series User Manual...

  • Page 32: Firmware Version 1.0.3.13

    Added "Record Prompt" and "Custom Name of Pickup Group" options in internal options. [Table 85: Internal Options/General] • Added warning information for "Allow Guest Call" option to avoid potential security risk caused by misconfiguration. [Table 89: IAX Settings/General] P a g e UCM6100 Series User Manual...

  • Page 33: Firmware Version 1.0.1.22

    • Changed reset mode to two mode "User Data" and "All". Firmware Version 1.0.1.22 • This is the initial version. P a g e UCM6100 Series User Manual...

  • Page 34: Welcome

    WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple...

  • Page 35: Product Overview

    PRODUCT OVERVIEW Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for UCM6100 series. Table 1: Technical Specifications Interfaces Analog Telephone FXS Ports 2 ports (both with lifeline capability in case of power outage) •...
  • Page 36 UCM6102/6104: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants Conference Bridges • UCM6108/6116: Up to 6 password-protected conference bridges allowing up to 32 simultaneous PSTN or IP participants P a g e UCM6100 Series User Manual...
  • Page 37 FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6100 Series User Manual...

  • Page 38: Installation

    INSTALLATION Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. Equipment Packaging Table 2: UCM6102/UCM6104 Equipment Packaging...

  • Page 39: Connect The Ucm6104

    LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Connect The UCM6104 Figure 3: UCM6104 Front View P a g e UCM6100 Series User Manual...

  • Page 40: Connect The Ucm6108

    LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. P a g e UCM6100 Series User Manual...

  • Page 41: Connect The Ucm6116

    LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. P a g e UCM6100 Series User Manual...

  • Page 42: Safety Compliances

    Warranty If the UCM6100 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 43: Getting Started

    This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6100 series. Once the basic settings are done, users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section.

  • Page 44: Table 3: Lcd Menu Options

    Press "OK" to start. Then press "Down" button to test different LCD patterns. When done, press "OK" button to exit. Factory Menu • Fan Mode Select "Auto" or "On". • LED Test Patterns Select "All On" "All Off" or "Blinking" and check LED status. P a g e UCM6100 Series User Manual...

  • Page 45: Use The Led Indicators

    OFF: Not Connected FXS (Phone/Fax) FXO (Telco Line) Table 5: UCM6108/UCM6116 LED Indicators LED Status NETWORK Solid: Connected OFF: Not Connected Solid: Connected Flashing: Data Transferring Phone (FXS) OFF: Not Connected Line (FXO) P a g e UCM6100 Series User Manual...

  • Page 46: Use The Web Gui

    4. Enter the administrator’s login and password to access the Web Configuration Menu. The default administrator's username and password is "admin" and "admin". It is highly recommended to change the default password after login for the first time. P a g e UCM6100 Series User Manual...

  • Page 47: Setup Wizard

    During the wizard, the user can quit the setup wizard at any time to start over with manual configuration. At the last step of the wizard, the user will be provided with summary for review, before the configuration is loaded. Once the setup is completed, the system is ready to go. P a g e UCM6100 Series User Manual...

  • Page 48: Web Gui Configurations

    Value-added Features: Zero Config, enable CTI server, CRM, PMS WebRTC. Web GUI Languages Currently the UCM6100 series web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German and etc. Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in.

  • Page 49: Save And Apply Changes

    Voicemail Password once you hear "Password" voice prompt. 5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. P a g e UCM6100 Series User Manual...

  • Page 50: System Settings

    Both ports can be used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Specifies the Maximum Transmission Unit. (By default, it is 1500) P a g e UCM6100 Series User Manual...
  • Page 51 Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter the subnet mask. The default setting is 255.255.0.0. P a g e UCM6100 Series User Manual...
  • Page 52 Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. DNS Server 2 Enter the DNS server 2 address for static settings. P a g e UCM6100 Series User Manual...
  • Page 53 Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. DNS Server 2 Enter the DNS server 2 address for static settings. P a g e UCM6100 Series User Manual...

  • Page 54: Table 7: Ucm6104 Network SettingsBasic Settings

    Enter the subnet mask address for static IP settings. The default setting is Subnet Mask 255.255.0.0. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. P a g e UCM6100 Series User Manual...

  • Page 55: Table 8: Ucm6108/Ucm6116 Network SettingsBasic Settings

    Enter the gateway IP address for static IP settings. DNS Server 1 Enter the DNS server 1 address for static IP settings. DNS Server 2 Enter the DNS server 2 address for static IP settings. P a g e UCM6100 Series User Manual...

  • Page 56: Figure 12: Ucm6102 Network Interface Method: Route

    When the UCM6102 has method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below. Figure 12: UCM6102 Network Interface Method: Route P a g e UCM6100 Series User Manual...

  • Page 57: Figure 13: Ucm6102 Network Interface Method: Switch

    LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. P a g e UCM6100 Series User Manual...

  • Page 58: Dhcp Client List

    “System SettingsNetwork SettingsDHCP Client List” as shown below. Figure 15: DHCP Client List User can bind manually a MAC to an IP address by clicking on , the following figure will pop up. P a g e UCM6100 Series User Manual...

  • Page 59: Figure 16: Add Mac Address Bind

    Internet or other LAN resources. The UCM6100 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6100 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. P a g e UCM6100 Series User Manual...

  • Page 60: Figure 18: Ucm6100 Using 802.1X As Client

    RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used as the 802.1X mode, users will also need upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server. P a g e UCM6100 Series User Manual...

  • Page 61: Static Routes

    UCM6100 to reach using the static route. Destination Example: IP address - 192.168.66.4 IP subnet - 192.168.66.0 Configure the subnet mask for the above destination address. If left blank, the default value is 255.255.255.255. Netmask Example: 255.255.255.0 P a g e UCM6100 Series User Manual...

  • Page 62: Figure 20: Ucm6104 Static Route Sample

    Network 192.168.40.0 has IP phones registered to UCM6104 LAN 2 address • Network 192.168.66.0 has IP phones registered to UCM6104 via VPN • Network 192.168.40.0 has VPN connection established with network 192.168.66.0 P a g e UCM6100 Series User Manual...

  • Page 63: Port Forwarding (Ucm6102 Only)

    WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000. LAN IP Specify the LAN IP address. P a g e UCM6100 Series User Manual...

  • Page 64: Figure 22: Create New Port Forwarding

    LAN Port: This is the port opened up on the GXP2160 side for access purpose. Protocol Type: We select TCP here for Web GUI access using HTTP. Figure 22: Create New Port Forwarding P a g e UCM6100 Series User Manual...

  • Page 65: Openvpn

    Enable / Disable the open VPN feature. Server Address Configures the hostname/IP and port of the server. For example: 192.168.1.2:22 Specify the protocol user, user should use the same settings as used on the Server Protocol server P a g e UCM6100 Series User Manual...

  • Page 66: Figure 25: Openvpn Feature On The Ucm6100

    Upload a client certificate. This file will be renamed as ‘cliend.crt’ automatically. Client Key Upload a client private key. This file will be renamed as ‘client.key’ automatically. Figure 25: OpenVPN feature on the UCM6100 P a g e UCM6100 Series User Manual...

  • Page 67: Ddns Settings

    1. Register domain in DDNS service provider. Please note the UCM6100 needs to have public IP access. Figure 26: Register Domain Name on noip.com 2. On Web GUISystem SettingsNetwork SettingsDDNS Settings, enable DDNS service and configure username, password and host name. P a g e UCM6100 Series User Manual...

  • Page 68: Figure 27: Ucm6100 Ddns Setting

    Figure 27: UCM6100 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6100 Web GUI. Figure 28: Using Domain Name to Connect to UCM6100 P a g e UCM6100 Series User Manual...

  • Page 69: Security Settings

    UCM6100 zero_config service 5060 Asterisk UDP/IPv4 4569 Asterisk UDP/IPv4 5353 zero_config UDP/IPv4 UCM6100 zero_config service 37435 Syslogd UDP/IPv4 Syslog For typical firewall settings, users could configure the following options on the UCM6100. P a g e UCM6100 Series User Manual...

  • Page 70: Table 14: Typical Firewall Settings

    "Reject Rules" will be allowed to check: • Action: "Accept" • Type "In" • Destination port is set to the system login port (e.g., by default 8089) • Protocol is not UDP Figure 29: Create New Firewall Rule P a g e UCM6100 Series User Manual...

  • Page 71: Dynamic Defense

    Dynamic Defense Dynamic defense is supported on the UCM6100 series. It can blacklist hosts dynamically when the LAN mode is set to "Route" under web GUISystem SettingsNetwork SettingsBasic Settings page. If enabled, the traffic coming into the UCM6100 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device.

  • Page 72: Table 16: Ucm6100 Firewall Dynamic Defense

    Since IP range 192.168.5.100-192.168.5.200 is in whitelist, if a host initiates more than 20 TCP connections to the UCM6100 within 1 minute, it will not be added into UCM6100 blacklist. It can still establish TCP connection with the UCM6100. P a g e UCM6100 Series User Manual...

  • Page 73: Fail2Ban

    Both above features can be enabled and configured under the local settings tab of fail2ban security feature, as for the ports, they default to the listening ports of SIP and HTTP used by the UCM. The Following figure shows the settings available to configure and tune fail2ban defense. P a g e UCM6100 Series User Manual...

  • Page 74: Figure 31: Fail2Ban Settings

    Figure 31: Fail2ban Settings P a g e UCM6100 Series User Manual...

  • Page 75: Ssh Access

    Web GUI or LCD screen. For web SSH access, please log in UCM 6100 web interface and go to System SettingsSecurity SettingsSSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose. P a g e UCM6100 Series User Manual...

  • Page 76: Ldap Server

    Phonebook DN "ou=people,dc=pbx,dc=com " only. UCM can also act as a LDAP client to download phonebook entries from another LDAP server. To access LDAP server and client settings, go to Web GUISettingsLDAP Server. P a g e UCM6100 Series User Manual...

  • Page 77: Ldap Server Configurations

    After that users can view the local LDAP entries for the local users but to change the information for each user, this can be done under user management tab at the maintenance Tab. Figure 34: Default LDAP Phonebook DN P a g e UCM6100 Series User Manual...

  • Page 78: Ldap Phonebook

    Web GUIExtension/TrunkExtensions first. The default LDAP phonebook will then be updated automatically. Figure 36: LDAP ServerLDAP Phonebook • Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. P a g e UCM6100 Series User Manual...

  • Page 79: Figure 37: Add Ldap Phonebook

    Figure 38: Edit LDAP Phonebook • Import phonebook from your computer to LDAP server Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 39: Import Phonebook P a g e UCM6100 Series User Manual...

  • Page 80: Figure 40: Phonebook Csv File Format

    As the default LDAP phonebook with DN “ou=pbx,dc=pbx,dc=com” cannot be edited or deleted in LDAP phonebook section, users cannot import contacts with Phonebook DN field “pbx” if existed in the CSV file. P a g e UCM6100 Series User Manual...

  • Page 81: Ldap Client Configurations

    User Name: cn= “LDAP server login name”, dc=pbx, dc=com [matching LDAP server format] Password: “LDAP server login password” Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 The following figure gives a sample configuration for UCM6100 acting as a LDAP client. P a g e UCM6100 Series User Manual...

  • Page 82: Figure 43: Ldap Client Configurations

    LDAP Version: If existed, please select LDAP Version 3 Port: 389 The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in Figure 33: LDAP Server Configurations P a g e UCM6100 Series User Manual...

  • Page 83: Http Server

    Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUISystem SettingsHTTP Server. P a g e UCM6100 Series User Manual...

  • Page 84: Email

    Password to login for the above Username (Email address) is required Password when using type "Client". Display Name Specify the display name in the FROM header in the Email. Specify the sender's Email address. Sender For example: pbx@example.mycompany.com. P a g e UCM6100 Series User Manual...

  • Page 85: Email Templates

    Email to verify the Email settings on the UCM6100. Email Templates The Email templates on the UCM6100 can be used for email notification the configuration parameters can be accessed via Web GUISystem SettingsEmail SettingsEmail Templates. P a g e UCM6100 Series User Manual...

  • Page 86: Figure 46: Email Templates

    Figure 46: Email Templates To configure the email template, simply click the button under Options column, and edit the template. Figure 47: Conference Schedule Template P a g e UCM6100 Series User Manual...

  • Page 87: Email Send Log

    Enter the email code to filter with Email Send Module Select the email module to filter with from the drop-down list, which contains: All Modules Extension Voicemail Conference Schedule User Password Alert Events Test P a g e UCM6100 Series User Manual...

  • Page 88: Time Settings

    If set to "Yes", the UCM6100 is allowed to get provisioned for NTP Server Enable DHCP Option 42 from DHCP Option 42 in the local server automatically. This will override the manually configured NTP Server. The default setting is "Yes". P a g e UCM6100 Series User Manual...

  • Page 89: Set Time Manually

    April to the 1st Sunday of November. Set Time Manually To manually set the time on the UCM6100, go to Web GUISystem SettingsTime SettingsSet Time Manually. The format is YYYY-MM-DD HH:MI:SS. Figure 50: Set Time Manually P a g e UCM6100 Series User Manual...

  • Page 90: Office Time

    To configure office time, go to Web GUISystem SettingsTime SettingsOffice Time. Press "Create New Office Time" to create an office time. Figure 51: Create New Office Time P a g e UCM6100 Series User Manual...

  • Page 91: Holiday

    On the UCM6100, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUISystem SettingsTime SettingsHoliday. Click on "Create New Holiday" to create holiday time. P a g e UCM6100 Series User Manual...

  • Page 92: Table 23: Create New Holiday

    Once done, click on "Save" and then "Apply Change" for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. P a g e UCM6100 Series User Manual...

  • Page 93: Ntp Server

    UCM6100 or on the UCM6100 locally. To manage the recording storage, users can go to UCM6100 web GUIPBX SettingsRecordings Storage page and select whether to store the recording files in USB Disk, SD card or locally on the UCM6100. P a g e UCM6100 Series User Manual...

  • Page 94: Figure 55: Pbx SettingsRecordings Storage

    Figure 56: Recordings Storage Prompt Information Click on “OK” to continue. The users will be prompted a new dialog to select the categories for the files to be copied over. P a g e UCM6100 Series User Manual...

  • Page 95: Google Service Settings Support

    Once OAuth 2.0 is enabled, UCM6100 conference system can access Google calendar to schedule or update conference. Google Service Settings can be found under Web GUICall FeaturesConferenceGoogle Service SettingsGoogle Service Settings. P a g e UCM6100 Series User Manual...

  • Page 96: Figure 58: Google Service SettingsOauth2.0 Authentication

    If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. Figure 59: Google ServiceNew Project P a g e UCM6100 Series User Manual...

  • Page 97: Figure 60: Google ServiceCreate New Credential

    4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 61: Google ServiceOAuth2.0 Login 6. Now UCM6100 is connected with Google Service. P a g e UCM6100 Series User Manual...

  • Page 98: Provisioning

    This is the highest layer. Users can configure device-specific options for the configuration for individual device here. Each layer also has its own structure in different levels. Please see figure below. The details for each layer are explained in sections P a g e UCM6100 Series User Manual...
  • Page 99 MAC Address: Enter device MAC and press Search button. ▪ Model: Enter a model name and press Search button. Example: GXP2130. Figure 67: Managing Discovered Devices Global Configuration [Model Configuration] [Device Configuration] P a g e UCM6100 Series User Manual...

  • Page 100: Auto Provisioning Settings

    Grandstream end point devices in the same LAN area in a centralized way. Auto Provisioning Settings By default, the Zero Config feature is enabled on the UCM6100 for auto provisioning. Three methods of auto provisioning are used. P a g e UCM6100 Series User Manual...

  • Page 101: Figure 63: Ucm6100 Zero Config

    The phone will then send TFTP request to download the XML config file from the UCM6100. To start the auto provisioning process, under Web GUIValue-added FeaturesZero ConfigZero Config Settings, fill in the auto provision information. P a g e UCM6100 Series User Manual...

  • Page 102: Table 24: Auto Provision Settings

    If enabled, when the device is discovered, the PBX will automatically Auto Assign Extension assign an extension within the range defined in "Zero Config Extension Segment" to the device. The default setting is disabled. P a g e UCM6100 Series User Manual...

  • Page 103: Discovery

    Grandstream endpoints are automatically discovered after bootup. Users could also manually discover device by specifying the IP address or scanning the entire LAN network. Three methods are supported to scan the devices. • PING • • SIP Message (NOTIFY) P a g e UCM6100 Series User Manual...

  • Page 104: Figure 65: Auto Discover

    The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit /Delete /Update /Reboot /Access Device WebGUI) are displayed in the list. Figure 66: Discovered Devices P a g e UCM6100 Series User Manual...

  • Page 105: Global Configuration

    UCM6100 no matter what the Grandstream device model it is. It is divided into two levels: • Web GUIValue-added FeaturesZero ConfigGlobal Policy • Web GUIValue-added FeaturesZero ConfigGlobal Templates. • Global Templates configuration has higher priority to Global Policy configuration. P a g e UCM6100 Series User Manual...

  • Page 106: Figure 68: Global Policy Categories

    Select the button on the right of the parameter you would like to configure to active the dropdown list for this parameter. Figure 68: Global Policy Categories The following tables list the Global Policy configuration parameters for the SIP end device. P a g e UCM6100 Series User Manual...

  • Page 107: Table 25: Global Policy ParametersLocalization

    If the firewall and the SIP device behind the firewall are both able to use UPNP, it can be set to “UPNP”. The both parties will negotiate to use which port to allow SIP through. The default setting is "Keep-alive". P a g e UCM6100 Series User Manual...

  • Page 108: Table 27: Global Policy ParametersContact List

    Configure the filter used for name lookups. Please refer to user manual for Name Filter more details. Select the protocol version for the phone to send the bind requests. The Version default value is 3. P a g e UCM6100 Series User Manual...
  • Page 109 XML file. Please note: after uploading the phonebook XML file to the server, the original file name will be used as the directory name and the file will be renamed as phonebook.xml under that directory. P a g e UCM6100 Series User Manual...

  • Page 110: Table 28: Global Policy ParametersMaintenance

    When URL is selected as firmware source, configure the firmware file File Prefix prefix. If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone, if URL is selected. P a g e UCM6100 Series User Manual...

  • Page 111: Table 29: Global Policy ParametersNetwork Settings

    Configure whether the SIP log will be included in the syslog message. Table 29: Global Policy ParametersNetwork Settings Basic Settings Configure how the SIP end device shall obtain the IP address. DHCP or IP Address PPPoE can be selected. P a g e UCM6100 Series User Manual...

  • Page 112: Table 30: Global Policy ParametersCustomization

    "Local UCM Server" is selected as source, click to upload wallpaper file to the UCM6100. Screen Resolution Check this option if the SIP end device shall use 480 x 272 resolution for 480 x 272 the LCD screen wallpaper. P a g e UCM6100 Series User Manual...

  • Page 113: Global Templates

    Table 31: Create New Template Template Name Create a name to identify this global template. Description Provide a description for the global template. This is optional. Active Check this option to enable the global template. P a g e UCM6100 Series User Manual...

  • Page 114: Figure 69: Edit Global Template

    “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. P a g e UCM6100 Series User Manual...

  • Page 115: Model Configuration

    Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template. On the right side of each option, users can click on to reset the option to the default value. P a g e UCM6100 Series User Manual...

  • Page 116: Figure 70: Edit Model Template

    “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. P a g e UCM6100 Series User Manual...

  • Page 117: Model Update

    Model template package can be manually uploaded from local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading. P a g e UCM6100 Series User Manual...

  • Page 118: Device Configuration

    2. Basic settings will show a list of settings based on the model selected in step 1. Users could assign extensions to accounts, assign functions to Line Keys and Multiple-Purposed Keys if supported on the selected model. 3. Click on “Create New Device” to save the configuration for this device. P a g e UCM6100 Series User Manual...

  • Page 119: Manage Devices

    FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 74: Manage Devices • Click on to access the Web GUI of the phone. • Click on to edit the device configuration. P a g e UCM6100 Series User Manual...

  • Page 120: Figure 75: Edit Device

    This is the lowest level configuration. The global policy configured in Web GUIValue-added FeaturesZero ConfigGlobal Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page Value-added FeaturesZero ConfigGlobal Policy. P a g e UCM6100 Series User Manual...
  • Page 121 (5) Customize Device Settings This is the highest level configuration for the device. Click on “Modify Customize Device Settings” and following dialog will show. P a g e UCM6100 Series User Manual...

  • Page 122: Figure 76: Edit Customize Device Settings

    LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer to configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template.zip. P a g e UCM6100 Series User Manual...

  • Page 123: Figure 77: Add P Value In Customize Device Settings

    Select multiple devices that need to be modified and then click on to batch modify devices. If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM6100 Series User Manual...

  • Page 124: Figure 78: Modify Selected Devices - Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6100 Series User Manual...

  • Page 125: Figure 79: Modify Selected Devices - Different Models

    ConfigZero Config page. Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6100 Series User Manual...

  • Page 126: Sample Application

    1. Go to Web GUIValue-added FeaturesZero ConfigZero Config Settings, select “Enable Zero Config”. 2. Go to Web GUIValue-added FeaturesZero ConfigGlobal Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6100 Series User Manual...

  • Page 127: Figure 81: Zero Config Sample - Global Policy

    “Default Model Template” to make it the default model template. 4. Go to web GUIValue-added FeaturesZero ConfigModel Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”. P a g e UCM6100 Series User Manual...

  • Page 128: Figure 82: Zero Config Sample - Device Preview 1

    8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. P a g e UCM6100 Series User Manual...

  • Page 129: Figure 83: Zero Config Sample - Device Preview 2

    9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXP2170. P a g e UCM6100 Series User Manual...

  • Page 130: Figure 84: Zero Config Sample - Device Preview 3

    UCM6100. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy. P a g e UCM6100 Series User Manual...

  • Page 131: Extensions

    Figure 85: Create New Device SIP extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow me P a g e UCM6100 Series User Manual...

  • Page 132: Table 33: Sip Extension Configuration ParametersBasic Settings

    The disabled extension still exists on the PBX but can’t be used. User Settings Configure the first name of the user. The first name can contain characters, First Name letters, digits and _. P a g e UCM6100 Series User Manual...

  • Page 133: Table 34: Sip Extension Configuration ParametersMedia

    "RFC2833". If "Info" is selected, SIP INFO message will be used. If DTMF Mode "Inband" is selected, 64-kbit PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. P a g e UCM6100 Series User Manual...

  • Page 134: Table 35: Sip Extension Configuration ParametersFeatures

    “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE]. Enable and configure the Call Forward Unconditional target number. Call Forward Unconditional Available options for target number are: • “None”: Call forward deactivated. P a g e UCM6100 Series User Manual...
  • Page 135 “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. CFN Time Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. P a g e UCM6100 Series User Manual...
  • Page 136 Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. P a g e UCM6100 Series User Manual...
  • Page 137 Monitor privilege control Add members from “Available Extensions” to “Selected Extensions” and Allowed to call-barging the selected extensions can spy on the used extension using feature code. P a g e UCM6100 Series User Manual...

  • Page 138: Table 36: Sip Extension Configuration ParametersSpecific Time

    Call-info header indicating auto answer. Table 36: SIP Extension Configuration ParametersSpecific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. P a g e UCM6100 Series User Manual...

  • Page 139: Create New Iax Extension

    If selected, this extension will be disabled on the UCM6100. Note: Disable This Extension The disabled extension still exists on the PBX but can’t be used on the end device. P a g e UCM6100 Series User Manual...

  • Page 140: Table 38: Iax Extension Configuration ParametersMedia

    Fax setting page under Web GUICall FeaturesFax/T.38. This option controls how the extension can be used on devices within different types of network. Strategy • Allow All Device in any network can register this extension. P a g e UCM6100 Series User Manual...

  • Page 141: Table 39: Iax Extension Configuration ParametersFeatures

    Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. P a g e UCM6100 Series User Manual...
  • Page 142 If set to “Yes”, users can skip entering the password when making outbound calls. Skip Trunk Auth • If set to “By Time”, users can skip entering the password when making outbound calls during the selected time condition. P a g e UCM6100 Series User Manual...

  • Page 143: Create New Fxs Extension

    The default setting is "Internal". Permission Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule. P a g e UCM6100 Series User Manual...

  • Page 144: Table 42: Fxs Extension Configuration ParametersMedia

    Configure to enable/disable call waiting feature. The default setting is "No". If configured, the # key can be used as SNED key after dialing the number User ‘#’ as SEND on the analog phone. The default setting is "Yes". P a g e UCM6100 Series User Manual...
  • Page 145 Fax Gateway: If selected, the UCM6100 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port. P a g e UCM6100 Series User Manual...

  • Page 146: Table 43: Fxs Extension Configuration ParametersFeatures

    “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. CFB Time Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. P a g e UCM6100 Series User Manual...
  • Page 147 Enable automatic recording for the calls using this extension. The default Auto Record setting is disabled. The recording files can be accessed under web GUICDRRecording Files. P a g e UCM6100 Series User Manual...

  • Page 148: Batch Add Extensions

    The default setting is "Internal". Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls from this rule. P a g e UCM6100 Series User Manual...
  • Page 149 If enabled, the batch added extensions will be added to LDAP Phonebook Enable LDAP PBX list; if disabled, the batch added extensions will be skipped when creating LDAP Phonebook. P a g e UCM6100 Series User Manual...
  • Page 150 If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38. P a g e UCM6100 Series User Manual...

  • Page 151: Batch Add Iax Extensions

    A random secure password will be automatically generated. It is recommended to use this password for security purpose. • Use Extension as Password. • Enter a password to be used on all the extensions in the batch. P a g e UCM6100 Series User Manual...
  • Page 152 Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the P a g e UCM6100 Series User Manual...

  • Page 153: Search And Edit Extension

    "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit” , "Reboot" and "Delete" are available per extension. User can search an extension by specifying the extension number to find an extension quickly. Figure 86: Manage Extensions P a g e UCM6100 Series User Manual...

  • Page 154: Export Extensions

    The extensions configured on the UCM6100 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. P a g e UCM6100 Series User Manual...

  • Page 155: Import Extensions

    • Delete and Recreate: The current extension previously configured will be deleted and the duplicate extension in the csv file will be loaded to the PBX. P a g e UCM6100 Series User Manual...

  • Page 156: Table 47: Sip Extensions Imported File Example

    Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask Local Subnet 8 IP address/Mask Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime P a g e UCM6100 Series User Manual...
  • Page 157 All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time P a g e UCM6100 Series User Manual...

  • Page 158: Table 48: Iax Extensions Imported File Example

    Empty/ 3 to 600 (in second) SRTP yes/no Fax Mode None/Fax Detection Strategy Allow All/Local Subnet Only/A Specific IP Address Local Subnet 1 IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask P a g e UCM6100 Series User Manual...
  • Page 159 Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no empty Limit Max time (s) Do Not Disturb Yes/no P a g e UCM6100 Series User Manual...

  • Page 160: Table 49: Fxs Extensions Imported File Example

    Values from -306 RX Gain Values from -306 TX Gain Values from: 30 – 1000 MIN RX Flash Values from: 40 – 2000 MAX RX Flash Yes/no Enable Polarity Reversal On/Off/32/64/128/256/512/1024 Echo Cancellation P a g e UCM6100 Series User Manual...
  • Page 161 All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. P a g e UCM6100 Series User Manual...

  • Page 162: E-Mail Notification

    The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application and iPhone application. P a g e UCM6100 Series User Manual...

  • Page 163: Multiple Registrations Per Extension

    Figure 92: Account Registration Information and QR Code Figure 93: LDAP Client Information and QR Code Multiple Registrations per Extension UCM6100 supports multiple registrations per extension so that users can use the same extension on devices in different locations. P a g e UCM6100 Series User Manual...

  • Page 164: Figure 94: Multiple Registrations Per Extension

    This feature can be enabled by configuring option “Concurrent Registrations” under Web GUIExtension/TrunkEdit Extension. The default value is set to 1 for security purpose. Maximum is Figure 95: Extension - Concurrent Registration P a g e UCM6100 Series User Manual...

  • Page 165: Sms Message Support

    SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x which is built with Asterisk 13. Figure 96: SMS Message Support P a g e UCM6100 Series User Manual...

  • Page 166: Extension Groups

    Click on to edit the extension group. • Click on to delete the extension group. Select extensions from the list on the left side to the right side. Figure 97: Edit Extension Group P a g e UCM6100 Series User Manual...

  • Page 167: Using Extension Groups

    As Ex: only Sales agents are allowed to make international calls if the rule has the matching number pattern for international dialing. Figure 98: Select Extension Group in Outbound Route P a g e UCM6100 Series User Manual...

  • Page 168: Analog Trunks

    “Polarity on Answer Delay”, the Polarity on Answer Delay Polarity Reversal will be ignored. Otherwise, the FXO will Onhook to disconnect the call. The default setting is 600ms. P a g e UCM6100 Series User Manual...
  • Page 169 FXO port. The port order that the call will use to go out would be port 16port 10port 2port 1. Every time it will start with port 16 (if it is idle). The default setting is “Ascend” mode. P a g e UCM6100 Series User Manual...
  • Page 170 Disconnect by PSTN. Before the detecting, please make sure there are PSTN Detection more than one channel configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". P a g e UCM6100 Series User Manual...

  • Page 171: Pstn Detection

    Tone Country. The default setting is "United States of America (USA)". • PSTN Detection. Figure 99: UCM6100 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 100: UCM6100 PSTN Detection P a g e UCM6100 Series User Manual...

  • Page 172: Figure 101: Ucm6100 Pstn Detection: Auto Detect

    Figure 101: UCM6100 PSTN Detection: Auto Detect • If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. Figure 102: UCM6100 PSTN Detection: Semi-Auto Detect P a g e UCM6100 Series User Manual...

  • Page 173: Table 51: Pstn Detection For Analog Trunk

    • Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 174: Voip Trunks

    NAT configuration or SIP/RTP port support on the firewall. If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. P a g e UCM6100 Series User Manual...

  • Page 175: Table 53: Sip Register Trunk Configuration Parameters

    All - UDP Primary: UDP is the primary transport protocol when all the other SIP transport methods are available too. • All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too. P a g e UCM6100 Series User Manual...
  • Page 176 Enter the username to register to the trunk from the provider when Username "Register SIP Trunk" type is selected. Enter the password to register to the trunk from the provider when Password "Register SIP Trunk" is selected. P a g e UCM6100 Series User Manual...
  • Page 177 When outbound proxy support is enabled, enter the IP address or URL of Outbound Proxy the outbound proxy. Configure where to get the destination ID of an incoming SIP call, from SIP DID Mode Request-line or To-header. The default is set to "Request-line". P a g e UCM6100 Series User Manual...
  • Page 178 In other words, this number tells how many callers CC Max Monitors may request CC services for a specific device at one time. The minimum value is 1. P a g e UCM6100 Series User Manual...

  • Page 179: Table 54: Sip Peer Trunk Configuration Parameters

    CallerID with this option and this option will be ignored. When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: P a g e UCM6100 Series User Manual...
  • Page 180 If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38. P a g e UCM6100 Series User Manual...

  • Page 181: Table 55: Create New Iax Trunk

    "Register IAX Trunk" type is selected. Enter the password to register to the trunk from the provider when Password "Register IAX Trunk" type is selected. Disable This Trunk If selected, the trunk will be disabled. P a g e UCM6100 Series User Manual...

  • Page 182: Table 56: Iax Register Trunk Configuration Parameters

    If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38. P a g e UCM6100 Series User Manual...

  • Page 183: Table 57: Iax Peer Trunk Configuration Parameters

    If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38. P a g e UCM6100 Series User Manual...

  • Page 184: Direct Outward Dialing (Dod)

    In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Figure 103: DOD extension selection P a g e UCM6100 Series User Manual...

  • Page 185: Figure 104: Edit Dod

    7. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 104: Edit DOD P a g e UCM6100 Series User Manual...

  • Page 186: Sla Station

    Configure the time (in seconds) to ring the station before the call is Ring Timeout considered unanswered. No timeout is set by default. If set to 0, there will be no timeout. P a g e UCM6100 Series User Manual...

  • Page 187: Sample Configuration

    SLA stations to monitor the analog trunk. The following figure shows two stations, 1002 and 1005, are configured to be associated with SLA trunk “fxo1”. Figure 108: SLA Example - SLA Station P a g e UCM6100 Series User Manual...

  • Page 188: Figure 109: Sla Example - Mpk Configuration

    If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could UnHold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. P a g e UCM6100 Series User Manual...

  • Page 189: Call Routes

    "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Notes: ▪ Multiple patterns can be used. Each pattern should be entered in new line. P a g e UCM6100 Series User Manual...
  • Page 190 The following two methods can be used at the same time to define the Caller ID extensions as the source caller ID. 1. Select available extensions/extension groups from the left to the right. This allows users to specify arbitrary single extensions available in the PBX. P a g e UCM6100 Series User Manual...
  • Page 191 The users will dial 9 as the first digit of a long-distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. P a g e UCM6100 Series User Manual...

  • Page 192: Outbound Blacklist

    UCM Web GUIExtension/TrunkOutbound RoutesOutbound Blacklist. Users can configure numbers, patterns or select country code to add in the blacklist. Please note that the blacklist settings apply to all outbound routes. Figure 110: Outbound Blacklist P a g e UCM6100 Series User Manual...

  • Page 193: Pin Groups

    Once user click on the following figure pop’s up for configuring the new Pin group. Figure 111: Create New PIN Group Once PIN Groups and members Created it should look like the following: P a g e UCM6100 Series User Manual...

  • Page 194: Figure 112: Pin Members

    ID will be disabled. Figure 113: Outbound PIN If PIN group CDR is enabled, the call with pin group information will be displayed as part of CDR under Account Code field. Figure 114: CDR Record P a g e UCM6100 Series User Manual...

  • Page 195: Inbound Routes

    Multiple patterns can be used. Each pattern should be entered in new line. ▪ Users can add comments to a dial plan by typing “/*” and “*/” before and after each comment respectively. P a g e UCM6100 Series User Manual...
  • Page 196 The DID destination are: • Extension • Conference DID Destination • Call Queue • Ring Group • Paging/Intercom Groups • • Voicemail Groups P a g e UCM6100 Series User Manual...

  • Page 197: Inbound Route: Prepend Example

    With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions. P a g e UCM6100 Series User Manual...

  • Page 198: Inbound Route: Multiple Mode

    In the UCM6100, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings as shown on the following figure. P a g e UCM6100 Series User Manual...

  • Page 199: Figure 116: Inbound Route - Multiple Mode

    To customize feature codes for “Default Mode” and “Mode 1”, click on under “Inbound Routes” page, check “Enable Inbound Multiple Mode” option and change “Inbound Default Mode” and “Inbound Mode 1” values (By default, *61 and *62 respectively). P a g e UCM6100 Series User Manual...

  • Page 200: Fax Intelligent Route

    In the UCM6100, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist". • Select the checkbox for "Blacklist Enable" to turn on Blacklist feature for all inbound routes. Blacklist is disabled by default. P a g e UCM6100 Series User Manual...

  • Page 201: Figure 118: Blacklist Configuration Parameters

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUICall FeaturesFeature Codes. P a g e UCM6100 Series User Manual...

  • Page 202: Conference Bridge

    Note: • If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid. • The password has to be at least 4 characters. P a g e UCM6100 Series User Manual...
  • Page 203 If enabled, the invitation from Web GUI for a conference bridge with Inviting User via Trunk from password will skip the authentication for the invited users. The default Web GUI setting is "No". P a g e UCM6100 Series User Manual...

  • Page 204: Join A Conference Call

    Users could dial the conference bridge extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator. P a g e UCM6100 Series User Manual...

  • Page 205: Invite Other Parties To Join Conference

    Conference administrator can always invite other parties from the phone during the call by entering 0 or 1. To join a conference bridge as administrator, enter the admin password when joining the conference. A conference bridge can have multiple administrators. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 206: During The Conference

    2: Kick all non-Administrator participants from the conference call. • 3: Mute/Unmute all non-Administrator participants from the conference call. • 4: Record the conference call. • 8: Exit the caller menu and return to the conference. P a g e UCM6100 Series User Manual...

  • Page 207: Record Conference

    Users could also delete all recording files by clicking on “Delate All Recording Files”, or delete multiple recording files at once by clicking on “Delete Selected Recording Files” after selecting the recording files. Figure 122: Conference Recording P a g e UCM6100 Series User Manual...

  • Page 208: Conference Schedule

    Select this option to sync scheduled conference with Google Calendar. Enable Google Calendar Note: Google Service Setting OAuth2.0 must be configured on the UCM6100. Please refer to section [Google Service Settings Support]. P a g e UCM6100 Series User Manual...
  • Page 209 If this option is enabled, the participants in the conference won’t be able to hear each other until conference administrator joins the Wait For Admin conference. Note: If “Quiet Mode” is enabled, voice prompt for this option won’t be played. P a g e UCM6100 Series User Manual...
  • Page 210 Enter the clean interval (in days). The valid range is from 1 to 30. • Show/hide Conference Schedule Table Enable this option will allow Web GUI to display scheduled conference in Conference Schedule Table. Please see figure below. P a g e UCM6100 Series User Manual...

  • Page 211: Figure 123: Conference Schedule

    Please make sure that outbound route is properly configured for remote extensions to join the conference. • Once Kick Time is reached, Conference Schedule is locked and cannot be modified. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 212: Ivr

    IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration. • Click on to delete the IVR. Figure 124: Create New IVR P a g e UCM6100 Series User Manual...

  • Page 213: Table 66: Ivr Configuration Parameters

    UAS. Select an audio file to play as the welcome prompt for the IVR. Click on Welcome Prompt "Prompt" additional audio file under GUIPBX SettingsVoice PromptCustom Prompt. P a g e UCM6100 Series User Manual...

  • Page 214: Figure 120: Conference

    Press 6 • Page Group Press 7 • Press 8 • Custom Prompt Press 9 • Hangup Press * • DISA Timeout • Dial By Name Invalid • External Number • Callback P a g e UCM6100 Series User Manual...

  • Page 215: Black/White List In Ivr

    IVR. • If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. P a g e UCM6100 Series User Manual...

  • Page 216: Figure 126: Black/White List

    Figure 126: Black/White List P a g e UCM6100 Series User Manual...

  • Page 217: Create Custom Prompt

    Figure 127: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6100, it will be added into the prompt list options for users to select in different IVR scenarios. P a g e UCM6100 Series User Manual...

  • Page 218: Language Settings For Voice Prompt

    Download and Install Voice Prompt Package To download and install voice prompt package in different languages from UCM6100 web GUI, click on "Check Prompt List" button. Figure 128: Language Settings for Voice Prompt P a g e UCM6100 Series User Manual...

  • Page 219: Figure 129: Voice Prompt Package List

    Figure 130: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100. P a g e UCM6100 Series User Manual...

  • Page 220: Customize Specific Prompt

    On the UCM6100, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack. Figure 131: Upload Single Voice Prompt for Entire Language Pack P a g e UCM6100 Series User Manual...

  • Page 221: Voicemail

    VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6100 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 132: Voicemail Settings P a g e UCM6100 Series User Manual...

  • Page 222: Table 67: Voicemail Settings

    UCM will play from the earliest left voice message If enabled, users can review the message following the IVR before sending Allow User Review the message out. The default setting is "No". P a g e UCM6100 Series User Manual...

  • Page 223: Access Voicemail

    * - Return to the main menu 0 – Mailbox options 1 - Record your unavailable 1 - Accept this recording message 2 - Listen to it 3 - Re-record your message P a g e UCM6100 Series User Manual...

  • Page 224: Extension Voicemail Count

    Figure 133: Voicemail Count Voicemail Email Settings The UCM6100 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. P a g e UCM6100 Series User Manual...

  • Page 225: Configure Voicemail Group

    The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUICall FeaturesVoicemail Group. Click on "Create New Voicemail Group" to configure the group. P a g e UCM6100 Series User Manual...

  • Page 226: Table 70: Voicemail Group Settings

    Configure the Email address for the voicemail group extension. Select available mailboxes from the left list and add them to the right list. Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. P a g e UCM6100 Series User Manual...

  • Page 227: Ring Group

    Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. P a g e UCM6100 Series User Manual...
  • Page 228 Configure the Email address of the ring group extension's voicemail. If "Attach Recordings to E-mail" is enabled from Web GUICall Email Address FeaturesVoicemailVoicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. P a g e UCM6100 Series User Manual...

  • Page 229: Remote Extension In Ring Group

    LDAP Password must match for UCM6100_A and UCM6100_B in order to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. P a g e UCM6100 Series User Manual...

  • Page 230: Figure 138: Sync Ldap Server Option

    3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6100. P a g e UCM6100 Series User Manual...

  • Page 231: Figure 139: Manually Sync Ldap Server

    Please also make sure the extensions in the peer UCM6100 can be included into that UCM6100’s LDAP contact. Figure 140: Ring Group Remote Extension P a g e UCM6100 Series User Manual...

  • Page 232: Paging And Intercom Group

    PBXInternal OptionsCustom Prompt, where users could record new prompt or upload prompt files. Page/Intercom Group Select available users from the left side to the paging/intercom group Members member list on the right. P a g e UCM6100 Series User Manual...

  • Page 233: Figure 142: Page/Intercom Group Settings

    The UCM6100 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUICall FeaturesFeature Codes directly. P a g e UCM6100 Series User Manual...

  • Page 234: Call Queue

    Configure the call queue extension number. Name Configure the call queue name to identify the call queue. Select the strategy for the call queue. Strategy • Ring All Ring all available Agents simultaneously until one answers. P a g e UCM6100 Series User Manual...
  • Page 235 Cycle key to transfer to failover destination. Custom Prompt When playing a custom prompt, press 1 to transfer to failover destination. P a g e UCM6100 Series User Manual...
  • Page 236 If enabled, the configured PIN number is required for dynamic agent to log in. The Dynamic Login Password default setting is disabled. Configure the call destination for the call to be routed to if no agent in this call Alert-Info queue answers the call. P a g e UCM6100 Series User Manual...

  • Page 237: Table 74: Static Agents Limitation

    The following table lists the maximum number of static agents for each UCM model: Table 74: Static Agents limitation UCM Model Max Static Agents in Call Queue UCM6102 and UCM6202 UCM6104 and UCM6204 UCM6108 and UCM6116 UCM6208 UCM6510 P a g e UCM6100 Series User Manual...

  • Page 238: Call Center Settings & Enhancement

    UCM one an agent is free. In order to configure call center features, press on an existing call queue and go under the advanced settings tab. Following parameters are available: P a g e UCM6100 Series User Manual...

  • Page 239: Table 75: Call Center Parameters

    UCM will assign the two callers to each of the two available agents at the same time, rather than assigning the second caller to second available agent after the first agent answers the call from the first caller. P a g e UCM6100 Series User Manual...

  • Page 240: Queue Statistics

    Figure 146: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on the information to be displayed (call distribution by agent, virtual queue distribution by hour...). P a g e UCM6100 Series User Manual...

  • Page 241: Switchboard

    Displays the list of agents in the queue and the extension status (idle, ringing, in Agents use or unavailable) along with some basic call statistics and agent’s mode (static or dynamic). P a g e UCM6100 Series User Manual...
  • Page 242 In the image below, User 1007 is a queue agent and can see only his own information in the Switchboard. P a g e UCM6100 Series User Manual...

  • Page 243: Pickup Groups

    ** followed by the extension number in order to perform the call pickup operation. The following figure shows where you can customize these features codes. P a g e UCM6100 Series User Manual...

  • Page 244: Figure 149: Edit Pickup Feature Code

    Figure 149: Edit Pickup Feature Code P a g e UCM6100 Series User Manual...

  • Page 245: Music On Hold

    MoH. • Users could also download all the music on hold files from UCM. In the Music On Hold page, click on and the file will be downloaded to your local PC. P a g e UCM6100 Series User Manual...

  • Page 246: Figure 151: Play Custom Prompt

    Users could also record their own Music on hold to override an existing custom prompt, this can be done by following those steps: 1. Click on 2. A prompt of confirmation will pop up, as shown below. Figure 152: Information Prompt 3. Click P a g e UCM6100 Series User Manual...

  • Page 247: Figure 153: Record Custom Prompt

    Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading and unzip the pack, users could then upload the music files to UCM. • Factory reset could also recover the MOH file on the UCM. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 248: Fax Server

    Fax to. • Click on "Fax Settings" to configure the Fax parameters. • Click on to edit the Fax extension. • Click on to delete the Fax extension. Figure 154: Fax Settings P a g e UCM6100 Series User Manual...

  • Page 249: Table 77: Fax/T.38 Settings

    • ${CALLERIDNAME}: Caller ID Name • ${RECEIVEEXTEN}: The extension to receive the Fax • ${FAXPAGES}: Number of pages in the Fax • ${VM_DATE}: The date and time when the Fax is received P a g e UCM6100 Series User Manual...

  • Page 250: Receiving Fax

    Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None". • Once selected, analog related settings for this extension will show up in "Analog Settings" section. P a g e UCM6100 Series User Manual...

  • Page 251: Figure 156: Configure Extension For Fax Machine: Fxs Extension

    7. Go to web GUIExtension/TrunkInbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. P a g e UCM6100 Series User Manual...

  • Page 252: Sample Configuration For Fax-To-Email

    2. Go to UCM6100 Web GUICall FeaturesFax/T.38 page. Create a new Fax extension. Figure 159: Create Fax Extension 3. Go to UCM6100 web GUIExtension/TrunkAnalog Trunks page. Create a new analog trunk. Please make sure "Fax Detection" is set to "No". P a g e UCM6100 Series User Manual...

  • Page 253: Fax Sending

    “Send” to start. The progress of sending fax will be displayed in Web GUI. Users can also view the sending history is in the same web page. The following figures show sample of fax sending procedure and the progress when sending files. P a g e UCM6100 Series User Manual...

  • Page 254: Figure 161: Fax Sending In Web Gui

    Figure 161: Fax Sending in Web GUI After that you can see the ongoing sending operation on the progress bar. Figure 162: Fax Send Progress P a g e UCM6100 Series User Manual...

  • Page 255: Busy Camp-On

    The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf P a g e UCM6100 Series User Manual...

  • Page 256: Presence

    Features tab to have the following options. Figure 163: SIP Presence Configuration Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: P a g e UCM6100 Series User Manual...

  • Page 257: Table 78: Sip Presence Status

    The feature code can be enabled and customized from the Web GUICall FeaturesFeature Codes. Figure 164: SIP Presence Feature Code P a g e UCM6100 Series User Manual...

  • Page 258: Follow Me

    4. Once created, it will be displayed on the follow me web page list. Click on to delete the Follow Me. P a g e UCM6100 Series User Manual...

  • Page 259: Table 79: Follow Me Settings

    Record the Caller’s Name be announced to the callee in each step. Playback Unreachable If enabled, the PBX will playback the unreachable status message to the Status Message caller if the callee cannot be reached. P a g e UCM6100 Series User Manual...

  • Page 260: Speed Dial

    “Default Destination”. The supported destinations include extension, voicemail, conference room, voicemail group, IVR, ring group, call queue, page group, fax, DISA, Dial by Name and external number. Figure 166: Speed Dial Destinations P a g e UCM6100 Series User Manual...

  • Page 261: Disa

    Click on to delete the DISA. Figure 167: Create New DISA The following tables gives details description of all available options in order to configure and set the DISA feature on the UCM: P a g e UCM6100 Series User Manual...

  • Page 262: Table 81: Disa Settings

    Once successfully created, users can configure the inbound route destination as "DISA" or IVR key event as "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. P a g e UCM6100 Series User Manual...

  • Page 263: Callback

    Configure the destination which the callback will direct the caller to. Two destinations are available: • Destination • DISA The caller can then enter the desired number to dial out via UCM trunks. P a g e UCM6100 Series User Manual...

  • Page 264: Blf And Event List

    "Available Extensions". If not, manually enter the remote extensions under "Special Extensions" field. Manually enter the remote extensions in the peer/register trunk to be Special Extensions monitored in the event list. Valid format: 5000,5001,9000 P a g e UCM6100 Series User Manual...

  • Page 265: Figure 168: Create New Event List

    Once successfully configured, the event list page will show the status of total extension and subscribers for each event list. Users can also select the event URI to check the monitored extension's status and the subscribers' details. P a g e UCM6100 Series User Manual...
  • Page 266 (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non- UCM6100 PBX. However, it might not work the other way around depending on whether the non- UCM6100 PBX supports event list BLF or remote monitoring feature. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 267: Dial By Name

    Dial By Name Configuration The administrators can create the dial by name group under web GUICall FeaturesDial By Name. Figure 169: Create Dial by Name Group P a g e UCM6100 Series User Manual...

  • Page 268: Figure 170: Configure Extension First Name And Last Name

    By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory. P a g e UCM6100 Series User Manual...

  • Page 269: Figure 171: Dial By Name Group In Ivr Key Pressing Events

    Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 171: Dial By Name Group In IVR Key Pressing Events Figure 172: Dial By Name Group In Inbound Rule P a g e UCM6100 Series User Manual...

  • Page 270: Active Calls And Monitor

    1002 is calling 1004. 1004 is ringing. Figure 173: StatusPBX StatusActive Calls - Ringing The following figure shows the call between 1002 and 1003 is established. Figure 174: StatusPBX StatusActive Calls – Call Established P a g e UCM6100 Series User Manual...

  • Page 271: Figure 175: Call Connection Less Than Half Hour

    Figure 176: call connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM6100 Series User Manual...

  • Page 272: Hang Up Active Calls

    Users can also click on to hang up all active calls. Call Monitor During an active call, click on icon and the monitor dialog will pop up. Figure 178: Configure to Monitor an Active Call P a g e UCM6100 Series User Manual...
  • Page 273 If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call. Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 84: UCM6100 Feature Codes] [Enable Spy] P a g e UCM6100 Series User Manual...

  • Page 274: Call Features

    • During an active call use the feature code (*44 by default) followed by the number you want to transfer to in order to perform the seamless transfer. P a g e UCM6100 Series User Manual...
  • Page 275 Default Code: *91 • Default Code: *92 • Call Forward No Answer Activate Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. P a g e UCM6100 Series User Manual...
  • Page 276 # to access the entered extension's voicemail box. • Default Code: *97 My Voicemail • Press *97 to access the voicemail box. • Default Code: *83 Agent Pause • Pause the agent in all call queues. P a g e UCM6100 Series User Manual...
  • Page 277 For example, directly dial *5000 will have to call go into the extension 5000's voicemail. If the user would like to transfer the call to the extension 5000's voicemail, enter *5000 as the transfer target number. P a g e UCM6100 Series User Manual...
  • Page 278 001 dial *23001 and then 1 after hearing the prompt. • Dial this code to set the presence status of the extension. • Possible options are: 1:"unavailable" 2:"available" Presence Status 3:"away" 4:"chat 5:"dnd 6:"userdef" P a g e UCM6100 Series User Manual...

  • Page 279: Call Recording

    SEND again. Or the recording will be stopped once the call hangs up. 4. The recording file can be retrieved under web GUICDR. Click on to show and play the recording or click on to download the recording file. P a g e UCM6100 Series User Manual...

  • Page 280: Call Park

    To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. P a g e UCM6100 Series User Manual...

  • Page 281: Enable Spy

    A or B in this example. -------------------------------------------------------------------------------------------------------------------------------------------- Caution: “Enable Spy” allows any user to listen to any call by feature codes. This may result in the leakage of user privacy. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6100 Series User Manual...

  • Page 282: Pbx Internal Options

    4 digits. Repetitive digits pattern (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password. P a g e UCM6100 Series User Manual...
  • Page 283 LCD. • Auto Provision Extensions: 5000-6299 This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6100 to provision the end device. P a g e UCM6100 Series User Manual...

  • Page 284: Pbx Settings/Custom Prompt

    5. Pick up the call from the extension and start the recording following the voice prompt. 6. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording. P a g e UCM6100 Series User Manual...

  • Page 285: Upload Custom Prompt

    . The following window will pop up in order to set a name for the downloaded file. Figure 184: Download All Custom Prompt Note: The downloaded file will have a .tar extension. P a g e UCM6100 Series User Manual...

  • Page 286: Pbx Settings/Jitter Buffer

    ICE Support VoIP or video calls and media transmission, via a SIP request/ response model or multiple candidate endpoints exchanging IP addresses and ports, such as private addresses and TURN server address. P a g e UCM6100 Series User Manual...

  • Page 287: Pbx Settings/Payload

    Configure the payload type for H.264. The default setting is 99. H.263P Configure the payload type for H.263+. The default setting is 100 103. Configure the payload type for VP8. The default settings is 108. P a g e UCM6100 Series User Manual...

  • Page 288: Iax Settings

    IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. Configure the maximum number of IAX threads allowed. The default IAX Max Thread Count setting is 100. P a g e UCM6100 Series User Manual...

  • Page 289: Iax Settings/Security

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address (11.11.11.11) or a range of IP addresses IP or IP Range (11.11.11.11/22.22.22.22) to be considered for call number limits. P a g e UCM6100 Series User Manual...

  • Page 290: Sip Settings

    Configure the maximum bit rate (in kb/s) for video calls. Max Bit Rate (kb/s) The default setting is 384. Support SIP Video Select to enable video support in SIP calls. The default setting is "Yes". P a g e UCM6100 Series User Manual...

  • Page 291: Sip Settings/Session Timer

    1800. Configure the minimum session refresh interval (in seconds). The default Min SE setting is 90. Select the session refresher to be UAC or UAS. The default setting is Session Refresher UAC. P a g e UCM6100 Series User Manual...

  • Page 292: Sip Settings/Tcp And Tls

    CA's (Certificate Authority) public key, which is used to verify the accessed servers. TLS CA Cert Note: The size of the uploaded CA certificate file must be under 2MB. TLS CA List Display a list of files under the CA Cert directory. P a g e UCM6100 Series User Manual...

  • Page 293: Sip Settings/Nat

    "Info" is selected, SIP INFO message will be used. If "Inband" is selected, DTMF Mode 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". P a g e UCM6100 Series User Manual...
  • Page 294 Server User Agent Configure the user agent string for the UCM6100. Send Compact SIP Headers If enabled, compact SIP headers will be sent. The default setting is "No". P a g e UCM6100 Series User Manual...

  • Page 295: Transparent Call-Info Header

    UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 185: Transparent Call-Info P a g e UCM6100 Series User Manual...

  • Page 296: Interface Settings

    Or users could click on "Detect" and choose the detection algorithm, two algorithms exist (ERL, Pr) for the UCM6100 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings. Figure 187: FXO Ports ACIM Settings P a g e UCM6100 Series User Manual...

  • Page 297: Table 98: Pbx Interface Settings

    UK. The default setting is "Standard". Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode • FSK: Frequency Shift Key Indicator • NEON: Light Neon Bulb Indicator. P a g e UCM6100 Series User Manual...

  • Page 298: Figure 188: Dahdi Settings

    “Full”: Data will be read/written from buffer when buffer is fully occupied with data. Normally, DAHDI settings should be kept default and should be adjusted only when users encounter analog trunk/Fax-related issues. P a g e UCM6100 Series User Manual...

  • Page 299: Cti Server

    Users can change the listening port under the menu page, Web GUIValue-added FeaturesCTI Server as shown on below screenshot: Figure 189: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf P a g e UCM6100 Series User Manual...

  • Page 300: Asterisk Manager Interface (Restricted Access)

    UCM6100 system. Please be cautious when enabling AMI access on the UCM6100 and restrict the permission granted to the AMI user. By using AMI on UCM6100 you agree you understand and acknowledge the risks associated with this. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6100 Series User Manual...

  • Page 301: Pms Integration

    PMS INTEGRATION UCM6100 series support Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the two following solutions.

  • Page 302: Mitel Pms

    ✗ Update ✗ ✓ Set Credit ✓ ✗ Set Station Restriction ✓ ✗ Room Status ✗ ✓ Room Move ✗ ✓ Do Not Disturb ✗ ✓ Mini Bar ✗ ✓ ✗ ✓ P a g e UCM6100 Series User Manual...

  • Page 303: Configuration

    Enter the Username to connect to the PMS system Password Enter the password to connect to the PMS system PMS Features Room Status User can create Rooms by clicking on , the following Figure will be displayed then. P a g e UCM6100 Series User Manual...

  • Page 304: Figure 192: Create New Room

    Click “Save” to create the new room, the fields above can be configured from the HMobile platform, once set the following screen will be shown: Figure 193: Room Status User can Create a batch of rooms as well by clicking on , the following window will pop up: P a g e UCM6100 Series User Manual...

  • Page 305: Wakeup Service

    Executed: the wakeup call is made Type • Single: The call will be made once on the specific time. • Daily: The call will be repeated every day on the specific time P a g e UCM6100 Series User Manual...

  • Page 306: Mini Bar

    If enabled, the default maid code will be 0000, no Authentication authentication is required. (Enter 0000 followed by # to access the consumer goods) Enable Continuous Multi Goods If enabled, please separate the goods’ codes by*. Billing P a g e UCM6100 Series User Manual...

  • Page 307: Table 103: Create New Maid

    Enter the Goods Code. Name Enter the Name of the Goods Success Prompt Select the success prompt when typing the code of the goods by the maid. Failure Prompt Select the failure prompt. P a g e UCM6100 Series User Manual...

  • Page 308: Figure 200: Mini Bar

    The Minibar page displays as the following figure: Figure 200: Mini Bar P a g e UCM6100 Series User Manual...

  • Page 309: Crm Integration

    The UCM6100 series supports two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.

  • Page 310: Table 104: Sugarcrm Settings

    Click on “Enable CRM” and enter the username/password associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 202: CRM User Settings P a g e UCM6100 Series User Manual...

  • Page 311: Salesforce Crm

    Leads, Accounts, and Contacts. Once settings on admin access are configured: 2. Click on 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User PortalValue-added FeatureCRM User Settings”. P a g e UCM6100 Series User Manual...

  • Page 312: Figure 204: Salesforce User Settings

    Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using Salesforce CRM features. Figure 204: Salesforce User Settings P a g e UCM6100 Series User Manual...

  • Page 313: Wakeup Service

    2. WakeUp service can be found under web GUIValue-added FeaturesWakeup Service”, click to create a new wakeup service. The following window will popup. Figure 205: Create New Wakeup Service 3. Click to apply the changes. P a g e UCM6100 Series User Manual...

  • Page 314: Wakeup Service From User Portal

    3. Click “save” and “apply changes” to apply the changes. 4. Dial “*36” which is the feature code by default to access to the UCM wakeup service in order to add, update, activate or deactivate UCM wakeup service. P a g e UCM6100 Series User Manual...

  • Page 315: Announcements Center

    For example, if the code is 55, and Code group number is 666. The user can dial 55666 to send prompt 55 to all members in group 666. P a g e UCM6100 Series User Manual...

  • Page 316: Group Settings

    3. Create a group number which is used with code to send voice message. 4. Select the extensions to be included in the group, who will receive the voice message. Figure 208: Announcements Center Group Configuration P a g e UCM6100 Series User Manual...

  • Page 317: Figure 209: Announcements Center Code Configuration

    UCM6100. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 210: Announcements Center Example P a g e UCM6100 Series User Manual...

  • Page 318: Status And Reporting

    The UCM6100 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real-time status in different sections under Web GUISystem StatusDashboard. Figure 211: StatusPBX Status Trunks Users could see all the configured trunk status in this section. P a g e UCM6100 Series User Manual...

  • Page 319: Table 109: Trunk Status

    Unrecognized Trunk Trunks Display trunk name Display trunk Type: • Analog Type • • Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. P a g e UCM6100 Series User Manual...

  • Page 320: Extensions

    When notification is waiting for be sent, shows and once sent it will display Displays extension type. • SIP User • IAX User Terminal Type • Analog User • Ring Groups • Voicemail Groups P a g e UCM6100 Series User Manual...

  • Page 321: Interfaces Status

    UCM6116 with USB, SD card, LAN port and FXS1 connected. Figure 214: UCM6102 Interfaces Status Table 111: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. P a g e UCM6100 Series User Manual...

  • Page 322: System Status

    Up Time System up time since the last reboot. Boot Boot version. Core Core version. Base Base version. Program Program version. This is the main software release version. Recovery Recovery version. P a g e UCM6100 Series User Manual...

  • Page 323: Network

    SD Card will display if connected. Inode Usage includes: • Configuration partition • Data partition Note: Inode is the pointer used for file reference in the system. The system usually has limited resources of pointers. P a g e UCM6100 Series User Manual...

  • Page 324: Resource Usage

    Under web GUISystem StatusDashboard Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 216: System StatusResource Usage P a g e UCM6100 Series User Manual...

  • Page 325: System Events

    Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status Click on to configure the parameters for each event. See examples below. 1. Disk Usage. Figure 217: System EventsAlert Events Lists: Disk Usage P a g e UCM6100 Series User Manual...

  • Page 326: Figure 218: System EventsAlert Events Lists: External Disk Usage

    Detect Cycle: The UCM6100 will perform the memory usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6100 system will send the alert. P a g e UCM6100 Series User Manual...

  • Page 327: Alert Log

    User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on . Alert logs are classified into two types by the system: P a g e UCM6100 Series User Manual...

  • Page 328: Alert Contact

    On the UCM6100, the CDR can be accessed under Web GUICDRCDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Click on "Search" button to display the generated report. P a g e UCM6100 Series User Manual...

  • Page 329: Table 114: Cdr Filter Criteria

    Select source trunk(s) and the CDR of calls going through inbound the trunk(s) will be Name filtered out. Destination Trunk Select destination trunk(s) and the CDR of calls going outbound through the trunk(s) Name will be filtered out. P a g e UCM6100 Series User Manual...
  • Page 330 Callee Number Enter the callee number to filter the CDR report. CDR with the matching callee number will be filtered out. The call report will display as the following figure shows. P a g e UCM6100 Series User Manual...

  • Page 331: Figure 224: Call Report

    "John Doe" 2000 • Call To Example format: 2002 • Call Time Format: 0:00:02 • Talk Time Format: 0:00:00 • Account Code Example format: Grandstream/Test • Status Answered, Busy, No answer or Failed. P a g e UCM6100 Series User Manual...

  • Page 332: Figure 225: Call Report Entry With Audio Recording File

    User could configure the UCM6100 to automatically download the CDR records and send the records to multiple email recipients in a specific hour. Click on “Automatic Download Settings”, and configure the parameters in the dialog below. P a g e UCM6100 Series User Manual...

  • Page 333: Cdr Improvement

    GUICDRCDR. The user can click on the option icon for a specific call log entry to view details about this entry, such as premier caller and transferred call information. Figure 227: CDR Report Figure 228: Detailed CDR Information P a g e UCM6100 Series User Manual...

  • Page 334: Downloaded Cdr File

    For UCM6104, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6108, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports. For UCM6116, DAHDI/(1-16) are FXO ports, and DAHDI/(17-18) are FXS ports. P a g e UCM6100 Series User Manual...

  • Page 335: Statistics

    CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. P a g e UCM6100 Series User Manual...

  • Page 336: Table 115: Cdr Statistics Filter Criteria

    • By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2013-01 To 2013-03. P a g e UCM6100 Series User Manual...

  • Page 337: Recording Files

    The port number is optional and the default port number is 8443. The IP address must match the common name (host name) in the certificate so that the TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443. P a g e UCM6100 Series User Manual...
  • Page 338 IP address before connecting to the API. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf P a g e UCM6100 Series User Manual...

  • Page 339: User Portal

    “User Password” field and it should not be confused with the SIP extension password. Figure 234: Edit User Information by Super Admin The following screenshot shows an example of login page using extension number 1000 as the username. P a g e UCM6100 Series User Manual...

  • Page 340: Figure 235: User Portal Login

    Figure 235: User Portal Login After login, the Web GUI display is shown as below. Figure 236: User Portal Layout P a g e UCM6100 Series User Manual...

  • Page 341: Basic Information

    User PortalBasic InformationPersonal Config page; Management Create New User] please refer to for options in User PortalBasic InformationExtensions page; please [EXTENSIONS] refer to for User PortalBasic InformationCDR page. [CDR] P a g e UCM6100 Series User Manual...

  • Page 342: Maintenance

    When logged in as Super Admin, click on to create a new account for Web GUI user. The following dialog will prompt. Configure the parameters as shown in below table. Figure 238: Create New User P a g e UCM6100 Series User Manual...

  • Page 343: Custom Privilege

    Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer” privilege Super Admin can view operation logs generated by all users. P a g e UCM6100 Series User Manual...

  • Page 344: Figure 240: General User

    Figure 240: General User • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization. System Status Conference System Events CDR Records CDR API Wakeup Service P a g e UCM6100 Series User Manual...

  • Page 345: Concurrent Multi-User Login

    ManagementOperation Log page. Operation logs list operations done by all the Web GUI users, for example, Web GUI login, creating trunk, creating outbound rule and etc. There are 6 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation” and “Specific Operation”. P a g e UCM6100 Series User Manual...

  • Page 346: Table 118: Operation Log Column Header

    Click on to view the options and values configured by this operation. User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on P a g e UCM6100 Series User Manual...

  • Page 347: Change Password

    5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login. P a g e UCM6100 Series User Manual...

  • Page 348: Change Binding Email

    Table 119: Change Binding Email option Enter the password of the Enter the current login user credential for UCM6100 account Email Address Email Address is used to retrieve password when password is lost P a g e UCM6100 Series User Manual...

  • Page 349: Login Settings

    “Login Banned User List” show the list of IPs’ banned from the UCM. “Login White List” User can add a list of IPs’ to avoid the above restriction, thus, they can exceed the User max number of try login P a g e UCM6100 Series User Manual...

  • Page 350: Upgrading

    TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com/BETA The upgrading configuration can be accessed via Web GUIMaintenanceUpgrade. P a g e UCM6100 Series User Manual...

  • Page 351: Table 120: Network Upgrade Configuration

    Please be patient during the upgrading process. Once done, a reboot message will be displayed in the LCD. • Manually reboot the UCM6100 when it's appropriate to avoid immediate service interruption. After it boots up, log in the web GUI to check the firmware version. P a g e UCM6100 Series User Manual...

  • Page 352: Upgrading Via Local Upload

    Figure 249: Local Upgrade 5. Click on to start upgrading. Figure 250: Upgrading Firmware Files 6. Wait until the upgrading process is successful and a window will be popped up in the Web GUI. P a g e UCM6100 Series User Manual...

  • Page 353: No Local Firmware Servers

    4. Start the TFTP server and configure the TFTP server in the UCM6100 web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM6100. P a g e UCM6100 Series User Manual...

  • Page 354: Backup

    1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4. Click on "Backup" to start backup. P a g e UCM6100 Series User Manual...

  • Page 355: Figure 253: Restore Warning

    Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. P a g e UCM6100 Series User Manual...

  • Page 356: Data Sync

    SFTP accounts. It allows users as well to specify the destination directory on SFTP server for backup file. If the directory doesn’t exist on the destination, UCM6100 will create the directory automatically. P a g e UCM6100 Series User Manual...

  • Page 357: Table 121: Data Sync Configuration

    Specify the directory in SFTP server to keep the backup file. Format: ‘xxx/xxx/xxx’, If this directory does not exist, UCM will create this directory automatically. Sync Time Enter 0-23 to specify the backup hour of the day. P a g e UCM6100 Series User Manual...

  • Page 358: Restore Configuration From Backup File

    • The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name. • The uploaded back file size must be under 10MB. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6100 Series User Manual...

  • Page 359: System Cleanup/Reset

    All the configurations and data will be reset to factory default. Figure 258: Reset and Reboot Cleaner Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUIMaintenanceSystem Cleanup/ResetCleaner. P a g e UCM6100 Series User Manual...

  • Page 360: Table 122: Cleaner Configuration

    Enable File Cleaner If enabled, the files will be automatically cleaned up as configured. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. • Conference Recording Files. P a g e UCM6100 Series User Manual...

  • Page 361: Usb/Sd Card Files Cleanup

    Table 123: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. P a g e UCM6100 Series User Manual...

  • Page 362: Syslog

    On the UCM6100, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUIMaintenanceNetwork Troubleshooting. Ethernet Capture The captured trace can be downloaded for analysis. The instructions or result will be displayed in the web GUI output result. P a g e UCM6100 Series User Manual...

  • Page 363: Ip Ping

    (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. P a g e UCM6100 Series User Manual...

  • Page 364: Traceroute

    Figure 262: PING Traceroute Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 263: Traceroute P a g e UCM6100 Series User Manual...

  • Page 365: Signaling Troubleshooting

    5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Figure 264: Troubleshooting Analog Trunks P a g e UCM6100 Series User Manual...

  • Page 366: Service Check

    The default setting is 3. If there is no response from UCM6100 after 3 attempts (default) to check, current status will be stored and the internal service in UCM6100 will be restarted. P a g e UCM6100 Series User Manual...

  • Page 367: Network Status

    Network Status In UCM6100 Web GUISystem StatusNetwork Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6100 and other services. Figure 267: Network Status P a g e UCM6100 Series User Manual...

  • Page 368: Experiencing The Ucm6100 Series Ip Pbx

    Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.
  • Page 369 FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 370 In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards.

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