OVERVIEW
Starting from firmware version 1.0.7.11, the UCM6100 supports office time and holiday that can be used to define time condition in the following modules: Extension settings • Options "CFU Time Condition", "CFN Time Condition" and "CFB Time Condition" under web ...
Before using the time condition, users need define office time and holiday in the UCM6100 system. Normally this should reflect the actual company schedule for the users to manipulate the time condition. ...
The time condition used in extension settings or inbound route settings is based on the "Office Time" and "Holiday” defined in the previous section. A ssuming the UCM6100 has the following set up, we will explain each time condition in this section: ...
INBOUND
R OUTE
T IME
C ONDITIONS
For example, an online electronic products reseller has the UCM6100 system with a trunk dedicated for incoming calls from customers regarding after-sales service. Different agents are scheduled to answer the ...