User Manuals: Grandstream Networks UCM6304 Appliance

User Manuals: Grandstream Networks UCM6304 Appliance

Manuals and User Guides for Grandstream Networks UCM6304 Appliance. We have 9 Grandstream Networks UCM6304 Appliance manuals available for free PDF download: User Manual, High Availability User Manual, Basic Configuration Manual, Quick Installation Manual, Configuration Manual

Grandstream Networks UCM6304 User Manual

Grandstream Networks UCM6304 User Manual (423 pages)

Enterprise-Grade Unified Communication Solutions

Brand: Grandstream Networks | Category: Network Hardware | Size: 15 MB

Table of Contents

Table of Contents
4
Document Purpose
25
Change Log
26
Firmware Version 1.0.2.25
26
Welcome
27
Product Overview
28
Technical Specifications
28
Table 1: Technical Specifications
28
Installation
32
Equipment Packaging
32
Connect Your UCM630X (UCM6301 as Example)
32
Table 2: UCM630X Equipment Packaging
32
Figure 1: UCM6301 Top View
32
Figure 2: UCM6301 Back View
33
Figure 3: UCM6301 Front View
33
UCM6302 Front and Back View
34
UCM6304 Front and Back View
34
Figure 4: UCM6302 Back View
34
Figure 5:UCM6302 Front View
34
Figure 6: UCM6304 Front View
34
Figure 7: UCM6304 Back View
34
UCM6308 Front and Back View
35
Figure 8: UCM6308 Front View
35
Figure 9: UCM6308 Back View
35
Getting Started
36
Use the LCD Menu
36
Table 3: LCD Menu Options
37
Use the LED Indicators
38
Table 4: UCM6304/6308 LED Indicators
38
Figure 10: Ports Status
38
Using the Web UI
39
Accessing the Web UI
39
Figure 11: UCM6302 Web GUI Login Page
39
Setup Wizard
40
Main Settings
40
Figure 12: UCM630X Setup Wizard
40
Web GUI Languages
41
Web GUI Search Bar
41
Figure 13: UCM630X Web GUI Language
41
Saving and Applying Changes
42
Setting up an Extension
42
Figure 14: Web GUI Search Bar
42
System Settings
43
HTTP Server
43
Table 5: HTTP Server Settings
43
Network Settings
44
Basic Settings
44
Table 6: UCM630X Network SettingsBasic Settings
44
Figure 15: UCM6302 Network Interface Method: Route
48
Figure 16: UCM6302 Network Interface Method: Switch
49
Figure 17: UCM6302 Network Interface Method: Dual
49
Figure 18: UCM630X Using 802.1X as Client
50
Figure 19: UCM630X Using 802.1X EAP-MD5
50
Static Routes
51
Table 7: UCM630X Network Settings802.1X
51
Table 8: UCM630X Network SettingsStatic Routes
51
Figure 20: UCM6304 Static Route Sample
52
Port Forwarding
53
Table 9: UCM630X Network SettingsPort Forwarding
53
Figure 21: UCM6304 Static Route Configuration
53
Figure 22: Create New Port Forwarding
54
ARP Settings
55
Table 10: ARP Settings
55
Figure 23: UCM630X Port Forwarding Configuration
55
Figure 24: GXP2160 Web Access Using UCM6302 Port Forwarding
55
Openvpn
56
Table 11: UCM630X System SettingsNetwork SettingsOpenvpn
56
DDNS Settings
57
Figure 25: Open VPN® Feature on the UCM630X
57
Figure 26: Register Domain Name on Noip.com
58
Figure 27: UCM630X DDNS Setting
59
Figure 28: Using Domain Name to Connect to UCM630X
59
Security Settings
60
Static Defense
60
Table 12: UCM630X FirewallStatic DefenseCurrent Service
60
Table 13: Typical Firewall Settings
61
Figure 29: Create New Firewall Rule
62
Dynamic Defense
63
Table 14: Firewall Rule Settings
63
Table 15: UCM630X Firewall Dynamic Defense
64
Figure 30: Configure Dynamic Defense
64
Fail2Ban
65
Figure 31: Fail2Ban Settings
65
SSH Access
66
Table 16: Fail2Ban Settings
66
LDAP Server
67
Table 17: SSH Access
67
Figure 32: SSH Access
67
LDAP Server Configurations
68
Figure 33: LDAP Server Configurations
68
LDAP Phonebook
69
Figure 34: Default LDAP Phonebook DN
69
Figure 35: Default LDAP Phonebook Attributes
69
Figure 36: LDAP ServerLdap Phonebook
70
Figure 37: Add LDAP Phonebook
70
Figure 38: Edit LDAP Phonebook
71
Figure 39: Import Phonebook
71
Figure 40: Phonebook CSV File Format
71
Figure 41: LDAP Phonebook after Import
72
LDAP Client Configurations
73
Figure 42: Export Selected LDAP Phonebook
73
Figure 43: LDAP Client Configurations
73
Figure 44: GXP2170 LDAP Phonebook Configuration
75
Time Settings
76
Automatic Date and Time
76
Set Date and Time
76
Table 18: Time Auto Updating
76
NTP Server
77
Office Time
77
Figure 45: Set Time Manually
77
Table 19: Create New Office Time
78
Figure 46: Create New Office Time
78
Figure 47: SettingsTime SettingsOffice Time
78
Holiday
79
Table 20: Create New Holiday
79
Figure 48: Create New Holiday
79
Email Settings
80
Table 21: Email Settings
80
Figure 49: SettingsTime SettingsHoliday
80
Email Templates
82
Email Send Log
82
Figure 50: UCM630X Email Settings
82
Table 22: Email Log
83
Figure 51: Email Send Log
83
Figure 52: Email Logs
83
Tr069
84
Provisioning
85
Overview
85
Configuration Architecture for End Point Device
85
Auto Provisioning Settings
86
Figure 53: Zero Config Configuration Architecture for End Point Device
86
Figure 54: UCM630X Zero Config
87
Table 23: Auto Provision Settings
88
Figure 55: Auto Provision Settings
88
Discovery
89
Uploading Devices List
90
Figure 56: Auto Discover
90
Figure 57: Discovered Devices
90
Managing Discovered Devices
91
Figure 58: Device List - CSV File Sample
91
Figure 59: Managing Discovered Devices
91
Global Configuration
92
Global Policy
92
Table 24: Global Policy Parameters - Localization
93
Table 25: Global Policy Parameters - Phone Settings
93
Figure 60: Global Policy Categories
93
Table 26: Global Policy Parameters - Contact List
94
Table 27: Global Policy Parameters - Maintenance
96
Table 28: Global Policy Parameters - Network Settings
98
Table 29: Global Policy Parameters - Customization
99
Table 30: Global Policy Parameters - Communication Settings
100
Global Templates
101
Table 31: Create New Template
101
Figure 61: Edit Global Template
102
Model Configuration
103
Model Templates
103
Table 32: Create New Model Template
103
Figure 62: Edit Model Template
104
Model Update
105
Figure 63: OEM Models
105
Device Configuration
106
Create New Device
106
Figure 64: Template Management
106
Figure 65: Upload Model Template Manually
106
Manage Devices
107
Figure 66: Create New Device
107
Figure 67: Manage Devices
108
Figure 68: Edit Device
108
Figure 69: Edit Customize Device Settings
110
Figure 70: Modify Selected Devices - same Model
111
Figure 71: Modify Selected Devices - Different Models
111
Sample Application
112
Figure 72: Device List in Zero Config
112
Figure 73: Zero Config Sample - Global Policy
113
Figure 74: Zero Config Sample - Device Preview 1
114
Figure 75: Zero Config Sample - Device Preview 2
114
Figure 76: Zero Config Sample - Device Preview 3
115
Extensions
116
Create New User
116
Create New SIP Extension
116
Figure 77: Create New Device
116
Table 33: SIP Extension Configuration ParametersBasic Settings
117
Table 34: SIP Extension Configuration ParametersMedia
118
Table 35: SIP Extension Configuration ParametersFeatures
120
Table 36: SIP Extension Configuration ParametersSpecific Time
124
Table 37: Table 34: SIP Extension Configuration ParametersFollow Me
124
Create New IAX Extension
125
Table 38: IAX Extension Configuration ParametersBasic Settings
125
Table 39: IAX Extension Configuration ParametersMedia
126
Table 40: IAX Extension Configuration ParametersFeatures
127
Table 41: IAX Extension Configuration ParametersSpecific Time
129
Table 42: IAX Extension Configuration ParametersFollow Me
129
Create New FXS Extension
130
Table 43: FXS Extension Configuration ParametersBasic Settings
130
Table 44: FXS Extension Configuration ParametersMedia
131
Table 45: FXS Extension Configuration ParametersFeatures
132
Table 46: FXS Extension Configuration ParametersSpecific Time
135
Table 47: FXS Extension Configuration ParametersFollow Me
135
Batch Add Extensions
136
Batch Add SIP Extensions
136
Table 48: Batch Add SIP Extension Parameters
136
Batch Add IAX Extensions
143
Table 49: Batch Add IAX Extension Parameters
143
Batch Extension Resetting Functionality
147
Search and Edit Extension
147
Figure 78: Manage Extensions
148
Export Extensions
149
Import Extensions
149
Figure 79: Export Extensions
149
Figure 80: Import Extensions
149
Table 50: SIP Extensions Imported File Example
150
Figure 81: Import File
150
Table 51: IAX Extensions Imported File Example
152
Table 52: FXS Extensions Imported File Example
154
Extension Details
156
Figure 82: Import Error
156
E-Mail Notification
157
Figure 83: Extension Details
157
Figure 84: E-Mail Notification - Prompt Information
157
Figure 85: Account Registration Information and QR Code
158
Figure 86: LDAP Client Information and QR Code
158
Multiple Registrations Per Extension
159
Figure 87: Multiple Registrations Per Extension
159
Figure 88: Extension - Concurrent Registration
159
SMS Message Support
160
Figure 89: SMS Message Support
160
Extension Groups
161
Configure Extension Groups
161
Figure 90: Edit Extension Group
161
Using Extension Groups
162
Figure 91: Select Extension Group in Outbound Route
162
Analog Trunks
163
Analog Trunk Configuration
163
Table 53: Analog Trunk Configuration Parameters
163
PSTN Detection
167
Figure 92: UCM630X FXO Tone Settings
167
Figure 93: UCM630X PSTN Detection
168
Figure 94: UCM630X PSTN Detection: Auto Detect
168
Table 54: PSTN Detection for Analog Trunk
169
Figure 95: UCM630X PSTN Detection: Semi-Auto Detect
169
Voip Trunks
171
Voip Trunk Configuration
171
Table 55: Create New SIP Trunk
171
Table 56: SIP Register Trunk Configuration Parameters
173
Table 57: SIP Peer Trunk Configuration Parameters
176
Table 58: Create New IAX Trunk
179
Table 59: IAX Register Trunk Configuration Parameters
180
Trunk Groups
181
Table 60: IAX Peer Trunk Configuration Parameters
181
Direct Outward Dialing (DOD)
182
Figure 96: Trunk Group
182
Figure 97: Trunk Group Configuration
182
Figure 98: DOD Extension Selection
183
Figure 99: Edit DOD
184
Sla Station
185
Create/Edit SLA Station
185
Table 61: SLA Station Configuration Parameters
185
Figure 100: SLA Station
185
Sample Configuration
186
Figure 101: Enable SLA Mode for Analog Trunk
186
Figure 102: Analog Trunk with SLA Mode Enabled
186
Figure 103: SLA Example - SLA Station
186
Figure 104: SLA Example - MPK Configuration
187
Call Routes
188
Outbound Routes
188
Configuring Outbound Routes
188
Table 62: Outbound Route Configuration Parameters
188
Outbound Blacklist
191
Figure 105: Country Codes
191
Scheduled Sync
192
PIN Groups
192
Table 63: Outbound Routes/Scheduled Sync
192
Table 64: Outbound Routes/Pin Group
192
Figure 106: Blacklist Import/Export
192
Figure 107: Create New PIN Group
193
Figure 108: PIN Members
193
Figure 109: Outbound PIN
194
Figure 110: CDR Record
194
Figure 111: Importing PIN Groups from CSV Files
194
Figure 112: Incorrect CSV File
195
Figure 113: CSV File Format
195
Figure 114: CSV File Successful Upload
195
Inbound Routes
196
Inbound Rule Configurations
196
Table 65: Inbound Rule Configuration Parameters
196
Inbound Route: Prepend Example
200
Inbound Route: Multiple Mode
201
Figure 115: Inbound Route Feature: Prepend
201
Figure 116: Inbound Route - Multiple Mode
201
Inbound Route: Route-Level Mode
202
Figure 117: Inbound Route - Multiple Mode Feature Codes
202
Inbound Route: Inbound Mode BLF Monitoring
203
Figure 118: Inbound Route - Route-Level Mode
203
Inbound Route: Import/Export Inbound Route
204
Figure 119: Global Inbound Mode
204
Figure 120: Inbound Mode - Default Mode
204
Figure 121: Inbound Mode - Mode 1
204
FAX with Two Media
205
Blacklist Configurations
205
Figure 122: Import/Export Inbound Route
205
Figure 123: Blacklist Configuration Parameters
206
Figure 124: Blacklist Csv File
206
Audio Conference
208
Conference Room Configurations
208
Table 66: Conference Room Configuration Parameters
208
Table 67: Conference Settings
209
Conference Call Operations
210
Join a Conference Call
210
Invite Other Parties to Join Conference
210
Figure 125: Conference
210
During the Conference
211
Figure 126: Conference Invitation from Web GUI
211
Table 68: Conference Caller IVR Menu
212
Google Service Settings Support
213
Figure 127: Google Service SettingsOauth2.0 Authentication
213
Figure 128: Google ServiceNew Project
214
Figure 129: Google ServiceCreate New Credential
214
Conference Schedule
215
Table 69: Conference Schedule Parameters
215
Figure 130: Google ServiceOauth2.0 Login
215
Cleaner Options
217
Figure 131: Conference Schedule
217
Contact Group
218
Conference Recordings
218
Figure 132: Contact Group
218
Conference Call Statistics
219
Figure 133: Conference Recordings
219
Figure 134: Conference Call Statistics
219
Figure 135: Conference Report on Web
219
Figure 136: Conference Report on CSV
220
Video Conference
221
Table 70: Video Conference Room Configuration Parameters
221
Table 71: Conference Settings
221
Conference Schedule
222
Table 72: Video Conference Schedule Parameters
222
Wave Webrtc Video Calling & Conferencing
223
Figure 137: Video Conference Schedule
223
Figure 138: Enabling Webrtc Feature
223
Figure 139: Enabling Webrtc on Extensions
224
Figure 140: Grandstream Wave Interface
224
Ivr
225
Configure IVR
225
Figure 141: Create New IVR
225
Table 73: IVR Configuration Parameters
226
Black/White List in IVR
228
Figure 142: Key Pressing Events
228
Figure 143: Black/White List
229
Create Custom Prompt
230
Figure 144: Click on Prompt to Create IVR Prompt
230
Language Settings for Voice Prompt
231
Download and Install Voice Prompt Package
231
Figure 145: Language Settings for Voice Prompt
231
Figure 146: Voice Prompt Package List
232
Figure 147: New Voice Prompt Language Added
232
Customize Specific Prompt
233
Username Prompt Customization
233
Upload Username Prompt File from Web GUI
233
Figure 148: Upload Single Voice Prompt for Entire Language Pack
233
Record Username Via Voicemail Menu
234
Voicemail
235
Configure Voicemail
235
Figure 149: Voicemail Settings
235
Table 74: Voicemail Settings
236
Access Voicemail
237
Table 75: Voicemail IVR Menu
237
Leaving Voicemail
238
Voicemail Email Settings
239
Table 76: Voicemail Email Settings
239
Configure Voicemail Group
240
Figure 150: Voicemail Email Settings
240
Figure 151: Voicemail Group
240
Table 77: Voicemail Group Settings
241
Ring Group
242
Configure Ring Group
242
Table 78: Ring Group Parameters
242
Figure 152: Ring Group
242
Figure 153: Ring Group Configuration
244
Remote Extension in Ring Group
245
Figure 154: Sync LDAP Server Option
245
Figure 155: Manually Sync LDAP Server
245
Figure 156: Ring Group Remote Extension
246
Paging and Intercom Group
247
Configure Paging/Intercom Group
247
Configure Multicast Paging
247
Figure 157: Multicast Paging
247
Table 79: Multicast Paging Configuration Parameters
248
Configure 2-Way Intercom
249
Table 80: 2-Way Intercom Configuration Parameters
249
Figure 158: 2-Way Intercom
249
Configure 1-Way Paging
250
Figure 159: 1-Way Paging
250
Configure Announcement Paging
251
Table 81: 1-Way Paging Configuration Parameters
251
Figure 160: Announcement Paging
251
Configure Private Intercom
252
Table 82: Announcement Paging Configuration Parameters
252
Figure 161: Private Intercom
252
Paging/Intercom Group Settings
253
Configure a Scheduled Paging/Intercom
253
Table 83: Schedule Paging / Intercom Settings
253
Figure 162: Page/Intercom Group Settings
253
Figure 163: Schedule Paging/Intercom Page
253
Figure 164: Creating a Scheduled Paging/Intercom Call
254
Call Queue
255
Configure Call Queue
255
Table 84: Call Queue Configuration Parameters
255
Figure 165: Call Queue
255
Table 85: Static Agent Limitation
259
Figure 166: Agent Login Settings
259
Call Center Settings and Enhancements
260
Table 86: Call Center Parameters
260
Queue Statistics
261
Figure 167: Call Queue Statistics
262
Figure 168: Automatic Download Settings - Queue Statistics
263
Figure 169: Agent Details
264
Figure 170: Login Record
264
Switchboard
265
Figure 171: Pause Log
265
Figure 172: Switchboard Summary
265
Table 87: Switchboard Parameters
266
Figure 173: Call Queue Switchboard
266
Figure 174: Queue Chairman
267
Global Queue Settings
268
Figure 175: Queue Agent
268
Figure 176: Global Queue Settings
268
Table 88: Global Queue Settings
269
Pickup Groups
270
Configure Pickup Groups
270
Configure Pickup Feature Code
270
Figure 177: Edit Pickup Group
270
Figure 178: Edit Pickup Feature Code
271
Music on Hold
272
Figure 179: Music on Hold Default Class
272
Figure 180: Play Custom Prompt
273
Figure 181: Information Prompt
273
Figure 182: Record Custom Prompt
274
Busy Camp-On
275
Presence
276
Figure 187: SIP Presence Configuration
276
Table 90: SIP Presence Status
277
Figure 188: SIP Presence Feature Code
277
Figure 189: Presence Status CDR
278
Follow Me
279
Figure 190: Edit Follow Me
279
Table 91: Follow Me Settings
280
Table 92: Follow Me Options
280
Speed Dial
281
Figure 191: Speed Dial Destinations
281
Figure 192: List of Speed Dial
281
Disa
282
Figure 193: Create New DISA
282
Table 93: DISA Settings
283
Emergency
284
Figure 194: Emergency Number Configuration
285
Table 94: Emergency Numbers Parameters
286
Figure 195: 911 Emergency Sample
286
Callback
287
Table 95: Callback Configuration Parameters
287
Blf and Event List
288
Blf
288
Event List
288
Table 96: Event List Settings
288
Figure 196: Create New Event List
289
Dial by Name
291
Dial by Name Configuration
291
Figure 197: Create Dial by Name Group
291
Figure 198: Configure Extension First Name and Last Name
292
Figure 199: Dial by Name Group in IVR Key Pressing Events
293
Figure 200: Dial by Name Group in Inbound Rule
293
Active Calls and Monitor
294
Active Calls Status
294
Figure 201: StatusPbx StatusActive Calls - Ringing
294
Figure 202: StatusPbx StatusActive Calls - Call Established
294
Figure 203: Call Connection Less than Half Hour
295
Figure 204: Call Connection between Half an Hour and One Hour
295
Hang up Active Calls
296
Call Monitor
296
Figure 205: Call Connection more than One Hour
296
Figure 206: Configure to Monitor an Active Call
296
Call Features
298
Feature Codes
298
Table 97: UCM630X Feature Codes
298
Parking Lot
303
Figure 207: Enable/Disable Feature Codes
303
Table 98 : Parking Lot
304
Call Park
305
Park a Call
305
Retrieve Parked Call
305
Monitor Call Park CID Name Information (Gxp21Xx Phones Only)
305
Call Recording
305
Enable Spy
306
Shared Call Appearance (SCA)
307
Table 99: Add SCA Private Number
309
Table 100: Editing the SCA Number
309
Announcement
310
Table 101: Announcement Parameters
310
Pbx Settings
311
PBX Settings/General Settings
311
Table 102: Internal Options/General
311
PBX Settings/Rtp Settings
313
RTP Settings
313
Table 103: Internal Options/Rtp Settings
313
Payload
314
Table 104: Internal Options/Payload
314
PBX Settings/Voice Prompt Customization
315
Record New Custom Prompt
315
Upload Custom Prompt
316
Download All Custom Prompt
316
PBX Settings/ Call Failure Tone Settings
317
SIP Trunk Prompt Tone
317
General Call Prompt Tone
318
PBX Settings/Recordings Storage
319
PBX Settings/Nas
321
Table 105: NAS Settings
321
Sip Settings
322
SIP Settings/General
322
SIP Settings/Misc
322
Table 106: SIP Settings/General
322
Table 107: SIP Settings/Misc
322
SIP Settings/Session Timer
323
Table 108: SIP Settings/Session Timer
323
SIP Settings/Tcp and TLS
324
Table 109: SIP Settings/Tcp and TLS
324
SIP Settings/Nat
325
SIP Settings/Tos
325
Table 110: SIP Settings/Nat
325
Table 111: SIP Settings/Tos
325
Transparent Call-Info Header
327
Iax Settings
328
IAX Settings/General
328
IAX Settings/Registration
328
Table 112: IAX Settings/General
328
Table 113: IAX Settings/Registration
328
IAX Settings/Security
329
Table 114: IAX Settings/Static Defense
329
Interface Settings
330
Table 115: PBX Interface Settings
331
UCM Remoteconnect
333
Api Configuration
334
API Configuration Parameters
334
New API Queries Supported
334
Table 116: Configuration Parameters (New)
334
Table 117: New API Supported Queries
334
Table 118: API Configuration Parameters
336
Upload Voice Prompt Via API
337
Cti Server
339
Asterisk Manager Interface (Restricted Access)
340
Crm Integration
341
Sugarcrm
341
Table 119: Sugarcrm Settings
341
Vtigercrm
343
Table 120: Vtigercrm Settings
343
Zohocrm
345
Table 121: Zohocrm Settings
345
Salesforce CRM
347
Act! Crm
349
Pms Integration
350
Hmobile PMS Connector
350
Hsc Pms
351
Mitel PMS
352
Pms Api
353
Connecting to PMS
354
PMS Features
355
Room Status
355
Wake up Service
356
Mini Bar
357
Wakeup Service
360
Wake up Service Using Admin Login
360
Wake up Service from User Portal
361
Wake up Service Using Feature Code
362
Announcements Center
363
Announcements Center Settings
364
Group Settings
364
Status and Reporting
367
PBX Status
367
Trunks
368
Extensions
369
Interfaces Status
369
System Status
371
General
371
Network
371
Storage Usage
372
Resource Usage
373
System Events
374
Alert Events List
374
Alert Log
377
Alert Contact
378
Cdr
379
Downloaded CDR File
385

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