Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual ...
Page 2: Table Of Contents
UCM6100 Series IP PBX User Manual Table of Content GNU GPL INFORMATION ................. 1 6 CHANGE LOG ................... 1 7 FIRMWARE VERSION 1.0.9.26 ...................... 1 7 ...
Page 3 USE THE WEB GUI .......................... 4 0 ACCESS WEB GUI ........................ 4 0 WEB GUI CONFIGURATIONS .................... 4 1 WEB GUI LANGUAGES ...................... 4 2 ...
Page 4 OVERVIEW ............................ 9 1 CONFIGURATION A RCHITECTURE FOR END POINT DEVICE ............. 9 1 AUTO PROVISIONING SETTINGS .................... 9 2 DISCOVERY ............................ 9 5 GLOBAL CONFIGURATION ....................... 9 6 ...
Page 5 INBOUND ROUTES ......................... 1 72 INBOUND RULE CONFIGURATIONS .................. 1 73 INBOUND ROUTE: PREPEND EXAMPLE ................ 1 74 BLACKLIST CONFIGURATIONS .................... 1 75 CONFERENCE BRIDGE ................. 1 78 ...
Page 6 CONFIGURE PICKUP GROUPS ..................... 2 10 CONFIGURE PICKUP FEATURE CODE .................. 2 10 MUSIC ON HOLD .................. 2 12 FAX/T.38 .................... 2 14 CONFIGURE FAX/T.38 ........................ 2 14 ...
Page 7 INTERNAL OPTIONS ................ 2 50 INTERNAL OPTIONS/GENERAL ..................... 2 50 INTERNAL OPTIONS/JITTER BUFFER .................. 2 52 INTERNAL OPTIONS/RTP SETTINGS .................... 2 52 INTERNAL OPTIONS/PORTS CONFIG ................... 2 53 ...
Page 8 SYSTEM EVENTS .......................... 2 76 ALERT EVENTS LIST ........................ 2 76 ALERT LOG .......................... 2 78 ALERT CONTACT ........................ 2 80 CDR .............................. 2 80 ...
Page 9 Table of Tables UCM6100 Series IP PBX User Manual Table 1: Technical Specifications ........................ 2 8 Table 2: UCM6102/UCM6104 Equipment Packaging ................ 3 1 Table 3: LCD Menu Options ........................ 3 8 ...
Page 10 Table 39: IAX Extension Configuration Parameters - Media .............. 1 28 Table 40: IAX Extension Configuration Parameters - Features .............. 1 29 Table 41: IAX Extension Configuration Parameters - Specific Time ............ 1 31 ...
Page 11 Table 80: Internal Options/STUN Monitor .................... 2 54 Table 81: Internal Options/Payload ...................... 2 55 Table 82: IAX Settings/General ........................ 2 56 Table 83: IAX Settings/Registration ...................... 2 56 ...
Page 12 Table of Figures UCM6100 Series IP PBX User Manual Figure 1: UCM6102/UCM6104/UCM6108/UCM6116 ................. 2 7 Figure 2: UCM6102 Front View ........................ 3 1 Figure 3: UCM6102 Back View ........................ 3 2 ...
Page 13 Figure 39: LDAP Server: LDAP Phonebook .................... 7 4 Figure 40: A dd LDAP Phonebook ....................... 7 4 Figure 41: Edit LDAP Phonebook ....................... 7 5 Figure 42: Import Phonebook ........................ 7 5 ...
Page 14 Figure 80: Create New Device ......................... 1 21 Figure 81: Manage Extensions ......................... 1 42 Figure 82: Export Extensions ........................ 1 43 Figure 83: Import Extensions ........................ 1 43 ...
Page 15 Figure 121: Select Extension Group in Outbound Route ................. 2 09 Figure 122: Edit Pickup Group ......................... 2 10 Figure 123: Edit Pickup Feature Code ..................... 2 11 ...
Page 16 Figure 162: System Events->Alert Events Lists: Memory Usage ............. 2 77 Figure 163: System Events->Alert Events Lists: System Reboot ............. 2 78 Figure 164: System Events->Alert Events Lists: System Crash ............... 2 78 ...
Page 17: Gnu Gpl Information
GNU G PL I NFORMATION UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Page 18: Change Log
CHANGE L OG This section documents significant changes from previous versions of the UCM6100 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.
Page 19: Firmware Version 1.0.6.10
Added option to send P-Asserted-Identity header in SIP Register Trunk. [Table 51: SIP Register • Trunk Configuration Parameters] Added ability to specify trunks in CDR filters. [CDR] • Added ability to use Pattern in Caller Number to filter CDR. [CDR] •...
Page 20: Firmware Version 1.0.5.14
Added option to specify web access session timer. [LOGIN TIMEOUT SETTINGS] • Added call monitor/barge-in support. [ACTIVE CALLS A ND MONITOR] • Added GSwave QR code support. [EMAIL TO USER] • Added ability to add customized Pvalue on Model Template. [MODEL TEMPLATES] •...
Page 21: Firmware Version 1.0.4.7
PROVISIONING] Added Alert-info configuration for distinctive ringing on inbound route. [Table 58: Inbound Rule • Configuration Parameters] Added SLA support to monitor FXO trunk. [SLA STATION] •...
Page 22 Added payload configuration for audio/video codecs. [INTERNAL OPTIONS/PAYLOAD] • Added activity calls status on web UI status page. • Added CDR A PI support. [API CONFIGURATION] • Added more alert events support such as Register SIP Failed, Register SIP Trunk Failed, Restore •...
Page 23 Added option "Skip voicemail password verification" on extension edit page. [Table 34: SIP • Extension Configuration Parameters] Added Hot-Desking Support. [Table 34: SIP Extension Configuration Parameters] • Added one-button on-demand call recording for GXP •...
Page 24 options for network port settings are added. [NETWORK SETTINGS] Updated LDAP client configurations information. • Added sample Email settings. [EMAIL SETTINGS] • Added manual time settings. [TIME SETTINGS] • Added "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings. •...
Page 25 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 24 of 304 ...
Page 26: Welcome
WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware ...
Page 27 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 26 of 304 ...
Page 28: Product Overview
PRODUCT O VERVIEW FEATURE H IGHTLIGHTS 1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash), • and dedicated high performance multi-core DSP array for advanced voice processing. Integrated ...
Page 29: Technical Specifications
TECHNICAL S PECIFICATIONS Table 1: Technical Specifications Interfaces Analog Telephone FXS Ports 2 ports (both with lifeline capability in case of power outage) UCM6102: 2 ports • UCM6104: 4 ports •...
Page 30 Security Media SRTP, TLS, HTTPS, SSH Physical Output: 12VDC, 1.5A • Universal Power Supply Input: 100-240VAC, 50-60Hz • Operating: 32 - 104 F / 0 - 40 C, 10-90% (non-condensing) •...
Page 31 60950, A S/ACIF S002 and ITU-T K.21 (Basic Level) UL 60950 (power adapter) • -------------------------------------------------------------------------------------------------------------------------------------------- Note: UCM6100 FXS ports lifeline functionality: • The UCM6100 FXS interfaces are metallic through to the FXO interfaces. If there is power outage, FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port.
Page 32: Installation
INSTALLATION Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. ...
Page 33: Connect The Ucm6104
Figure 3: UCM6102 Back View To set up the UCM6102, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6102. 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub. 3.
Page 34: Connect The Ucm6108
Figure 5: UCM6104 Back View To set up the UCM6104, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104. 2.
Page 35: Connect The Ucm6116
Figure 6: UCM6108 Front View Figure 7: UCM6108 Back View CONNECT T HE U CM6116 Figure 8: UCM6116 Front View Figure 9: UCM6116 Back View ...
Page 36: Safety Compliances
5. Once the UCM6116 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports;; connect analog lines (phone and Fax) to the FXS ports.
Page 37 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 36 of 304 ...
Page 38: Getting Started
GETTING S TARTED The UCM6100 series provides LCD interface, LED indication and web GUI configuration interface. The LCD displays hardware, software and network information. Users could also navigate in the LCD • menu for device information and basic network configuration.
Page 39: Table 3: Lcd Menu Options
Table 3: LCD Menu Options Critical Events • View Events Other Events • Hardware: Hardware version number • Software: Software version number • P/N: Part number • Device Info ...
Page 40: Use The Led Indicators
Select "All On" "All Off" or "Blinking" and check LED status. RTC Test Patterns • Select "2022-02-22 22:22" or "2011-01-11 11:11" to start the RTC (Real-Time Clock) test pattern. Then check the system time from LCD idle screen ...
Page 41: Use The Web Gui
Table 5: UCM6108/UCM6116 LED INDICATORS LED LED Status Solid: Connected NETWORK OFF: Not Connected ...
Page 42: Web Gui Configurations
To access the Web GUI: 1. Connect the computer to the same network as the UCM6100. 2. Ensure the device is properly powered up and shows its IP address on the LCD. 3. Open a Web browser on the computer and enter the web GUI URL in the following format: http(s)://IP-Address:Port ...
Page 43: Web Gui Languages
Settings: To configure user management, network settings, firewall settings, change password, • LDAP Server, HTTP Server, Email Settings, Time Settings, NTP server, recording storage and login timeout.
Page 44 Power up the UCM6100 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6100 web GUI, go to PBX->Basic/Call Routes->Extensions. 2.
Page 45 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 44 of 304 ...
Page 46: System Settings
SYSTEM S ETTINGS This section explains configurations for system-wide parameters on the UCM6100. System settings are under “Settings” tag on UCM6100 web GUI. System settings include User Management, Network Settings, Firewall, ...
Page 47: Create New Web Ui User
- This is the highest privilege. Super Admin can access all pages on UCM6100 web GUI, change configuration for all options and execute all the operations. - Super A dmin can create, edit and delete one or more users with “Admin” privilege -...
Page 48: Table 6: User Management - Create New User
Figure 13: Create New User Table 6: User Management - Create New User Configure a username to identify the user which will be required in web UI login. User Name Letters, digits and underscore are allowed in the user name. Configure a password for this user which will be required in web UI login.
Page 49: User Portal
USER P ORTAL The user could log in web UI user portal using the extension number and password. When there is an extension ...
Page 50: Concurrent Multi-User Login
Figure 17: User Portal Layout For the configuration parameter information in each page, please refer to [Table 6: User Management - for options in User Portal->Basic Information->User Information page;;...
Page 51: Table 7: Operation Log Column Header
Figure 19: Operation Logs The operation log can be sorted and filtered for easy access. Click on the header of each column to sort. For example, clicking on "Date" will sort the logs according to operation date and time. Clicking on "Date" again will reverse the order.
Page 52: Change Bindng Email
Figure 20: Operation Logs Filter The above figure shows an example that operations made by user “support” on device with IP 192.168.40.173 from 2014-11-01 00:00 to 2014-11-06 15:38 are filtered out and displayed.
Page 53: Network Settings
Enter the password of Enter the current login user credential for UCM6100 the account Email A ddress Email A ddress is used to retrieve password when password is lost NETWORK S ETTINGS ...
Page 54 "Gateway IP" for this interface. Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to Preferred DNS Server use it as Primary DNS server. WAN (when "Method" is set to "Route") IP Method ...
Page 55: Table 10: Ucm6104 Network Settings->Basic Settings
User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 802.1Q/VLAN Tag ...
Page 56: Table 11: Ucm6108/Ucm6116 Network Settings->Basic Settings
Enter the preferred DNS server address. If Preferred DNS is used, UCM will try to Preferred DNS Server use it as Primary DNS server. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP ...
Page 57 use it as Primary DNS server. IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP A ddress Enter the IP address for static IP settings. Subnet Mask Enter the subnet mask address for static IP settings.
Page 58: Figure 22: Ucm6102 Network Interface Method: Route
Figure 22: UCM6102 Network Interface Method: Route Method: Switch • For UCM6102, WAN port interface is used for uplink connection;; LAN port interface is used as bridge for PC connection. For UCM6104, LAN 1 port interface is used for connection;; LAN 2 port interface is used as bridge for PC connection.
Page 59: Figure 23: Ucm6102 Network Interface Method: Switch
Figure 23: UCM6102 Network Interface Method: Switch Method: Dual • For UCM6102, both WAN port and LAN port are used for uplink connection. For UCM6104, WAN port will be mapped to LAN 1 interface;; LAN port will be mapped to LAN 2 interface. Users will need assign LAN ...
Page 60: Figure 24: Ucm6102 Network Interface Method: Dual
Figure 24: UCM6102 Network Interface Method: Dual 802.1X IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism ...
Page 61: Static Routes
Figure 26: UCM6100 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6100. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.
Page 62: Table 13: Ucm6100 Network Settings->Static Routes
Click on to create a new static route. The configuration parameters are listed • in the table below. Once added, users can select to edit the static route. • Select ...
Page 63: Figure 27: Ucm6104 Static Route Sample
Figure 27: UCM6104 Static Route Sample The network topology of the above diagram is as below: Network 192.168.69.0 has IP phones registered to UCM6104 LAN 1 address • Network 192.168.40.0 has IP phones registered to UCM6104 LAN 2 address •...
Page 64: Port Forwording (Ucm6102 Only)
PORT F ORWORDING ( UCM6102 O NLY) The UCM network interface supports router function which provides users the ability to do port forwarding. If the UCM6102 LAN mode is set to "Route" under web GUI->Settings->Network Settings->Basic Settings page, port forwarding is available for configuration.
Page 65: Figure 29: Ucm6102 Port Forwarding Configuration
There is a GXP2160 connected under the LAN interface network of the UCM6102. It obtains IP • address 192.168.2.100 from UCM6102 DHCP pool On ...
Page 66: Ddns Settings
DDNS S ETTINGS DDNS setting allows user to access UCM6100 via domain name instead of IP address. The UCM supports DDNS service from the following DDNS provider: dydns.org • noip.com ...
Page 67: Firewall
Figure 32: UCM6100 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6100 web UI. Figure 33: Using Domain Name to Connect to UCM6100 ...
Page 68: Table 15: Ucm6100 Firewall->Static Defense->Current Service
Current service information with port, process and type. • Typical firewall settings. • Custom firewall settings. • The following table shows a sample current service status running on the UCM6100. Table 15: UCM6100 Firewall->Static Defense->Current Service ...
Page 69: Table 17: Firewall Rule Settings
Action: "Accept" • Type "In" • Destination port is set to the system login port (e.g., by default 8089) • Protocol is not UDP • Figure 34: Create New Firewall Rule ...
Page 70: Dynamic Defense
Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation.
Page 71: Fail2Ban
If a host at IP address 192.168.40.7 initiates more than 20 TCP connections to the UCM6100 within 1 • minute, it will be added into UCM6100 blacklist. This host 192.168.40.7 will be blocked by the UCM6100 for 300 seconds. •...
Page 72: Change Password
Configure the number of authentication failures during "Max Retry Duration" MaxRetry before the host is banned. The default setting is 10. Configure IP address, CIDR mask or DNS host in the whiltelist. Fail2Ban will not Fail2Ban Whitelist ...
Page 73: Ldap Server Configurations
Users could add new phonebook with a different Phonebook DN for other external contacts. For • example, "ou=people,dc=pbx,dc=com". All the phonebooks in the UCM6100 LDAP server have the same Base DN "dc=pbx,dc=com". •...
Page 74: Ldap Phonebook
The UCM6100 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root Password" here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.
Page 75: Figure 39: Ldap Server: Ldap Phonebook
Figure 39: LDAP Server: LDAP Phonebook Add new phonebook • A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook"...
Page 76: Figure 41: Edit Ldap Phonebook
Figure 41: Edit LDAP Phonebook Import phonebook from your computer to LDAP server • Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 42: Import Phonebook ...
Page 77: Figure 43: Phonebook Csv File Format
Figure 43: Phonebook CSV File Format The Phonebook DN field is the same “Phonebook Prefix” entry as when the user clicks on “Add” to create a new phonebook. Therefore, if the user enters “phonebook” in “Phonebook DN” field in the CSV file, the actual phonebook DN “ou=phonebook,dc=pbx,dc=com”...
Page 78: Ldap Client Configurations
Figure 45: Export Selected LDAP Phonebook LDAP C LIENT C ONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook.
Page 79: Figure 47: Gxp2200 Ldap Phonebook Configuration
To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6100 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty ...
Page 80: Http Server
HTTP S ERVER The UCM6100 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089).
Page 81: Time Settings
Server Specify the SMTP server when using type "Client". Username is required when using type "Client". Normally it's the Email Username address. Password to login for the above Username (Email address) is required Password ...
Page 82: Table 22: Time Auto Updating
Settings->Time Auto Updating. -------------------------------------------------------------------------------------------------------------------------------------------- Note: The configurations under Web GUI->Settings->Time Settings->Time Auto Updating page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6100 for the first time to avoid service interrupt after installation and deployment in production.
Page 83: Set Time Manually
which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian);; If it is negative (-), the local time zone is east.
Page 84: Office Time
OFFICE T IME On the UCM6100, the system administrator can define "office time", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure office time, go to Web UI->Settings->Time Settings->Office Time.
Page 85: Holiday
Select "Start Time", "End Time" and the day for the "Week" for the office time. The system administrator can also define month and day of the month as advanced options. Once done, click on "Save" and then "Apply Change"...
Page 86: Table 24: Create New Holiday
Figure 52: Create New Holiday Table 24: Create New Holiday Name Specify the holiday name to identify this holiday. Holiday Memo Create a note for the holiday. Month Select the month for the holiday. Day ...
Page 87: Ntp Server
Figure 53: Settings->Time Settings->Holiday Click on to edit the holiday. • Click on to delete the holiday. • Click on "Delete Selected Holidays" to delete multiple selected holidays at once. •...
Page 88: Recordings Storage
RECORDINGS S TORAGE The UCM6100 supports call recordings automatically or manually and the recording files can be saved in external storage plugged in the UCM6100 or on the UCM6100 locally. To manage the recording storage, users can go to UCM6100 web GUI->Settings->Recordings Storage page and select whether to store ...
Page 89: Figure 55: Recordings Storage Prompt Information
If “USB Disk” or “SD Card” is selected, the recordings will be stored in the corresponding plugged in • external storage device. Please note the options “USB Disk” and “SD Card” will be displayed only if they are plugged into the UCM6100.
Page 90: Login Timeout Settings
- All: Copy all recording files to the external device. LOGIN T IMEOUT S ETTINGS After the user logs in the UCM6100 web UI, the user will be automatically logged out after certain timeout. This timeout value can be specified under UCM100 web GUI->Settings->Login Timeout Settings page.
Page 91 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 90 of 304 ...
Page 92: Provisioning
PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file.
Page 93: Auto Provisioning Settings
Figure 58: Zero Config Configuration Architecture for End Point Device The configuration options in model layer and device layer have all the option in global layers already, i.e., the options in global layer is a subset of the options in model layer and device layer. If an option is set in all three ...
Page 94: Figure 59: Ucm6100 Zero Config
Figure 59: UCM6100 Zero Config SIP SUBSCRIBE • When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6100 discovers it and then sends a NOTIFY with the XML config file URL in the message body.
Page 95: Table 25: Auto Provision Settings
Figure 60: Auto Provision Settings Table 25: Auto Provision Settings Enable or disable the zero config feature on the PBX. The default setting Enable Zero Config is enabled. By default, this is disabled. If disabled, when SIP device boots up, the UCM6100 will not send the SIP device the URL to download the config file ...
Page 96: Discovery
the device's request. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. The default setting is disabled.
Page 97: Global Configuration
The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are displayed in the list.
Page 98: Table 26: Global Policy Parameters: Localization
Figure 63: Global Policy Categories The following tables list the Global Policy configuration parameters for the SIP end device. Table 26: Global Policy Parameters: Localization Language settings Language Select the LCD display language on the SIP end device. Date and Time ...
Page 99: Table 28: Global Policy Parameters: Contact List
answer incoming calls after a short reminding beep, based on the SIP Call-Info header sent from the server/proxy. The default setting is enabled. Configure which NAT traversal mechanism will be enabled on the endpoint device. If set to "STUN"...
Page 100 LDAP Phonebook Select "Manual" or "PBX" as the LDAP configuration source. If "Manual" is selected, the LDAP configuration below will be applied • Source to the SIP end device. If "PBX" is selected, the LDAP configuration built-in from UCM6100 •...
Page 101: Table 29: Global Policy Parameters: Maintenance
Specify whether the searching result is sorted or not. The default setting Sort Results is No. Configure to enable LDAP number searching when receiving calls. The Incoming Calls ...
Page 102 Firmware can be uploaded to the UCM6100 internal storage for firmware upgrade. If selected, click on “Manage Storage” icon next to “Directory” option, upload firmware file and select directory for the end device to retrieve the firmware file.
Page 103: Table 30: Global Policy Parameters: Network Settings
Admin Password Configure the administrator password for admin level login. End-User Password Configure the end-user password for the end user level login. Web A ccess Mode Select HTTP or HTTPS as the web access protocol. Web Server Port ...
Page 104: Global Templates
Wallpaper Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper. Source • Configure the location where wallpapers are stored. Screen Resolution 1024 x 600 File ...
Page 105: Table 32: Create New Template
Global Templates can be accessed in web GUI->PBX->Zero Config->Global Templates. Users can create multiple global templates with different sets of configurations and save the templates. Later on, when the user configures the device in Edit Device dialog->Advanced Settings, the user can select to use ...
Page 106: Figure 64: Edit Global Template
Figure 64: Edit Global Template The added options will show in the list. Users can then enter or select value for each option to be used in the global template. On the left side of each added option, users can click on ...
Page 107: Model Configuration
Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected • templates. MODEL C ONFIGURATION MODEL T EMPLATES Model layer configuration allows users to apply model-specific configurations to different devices. Users could ...
Page 108: Figure 65: Edit Model Template
The editing window for model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the key word will be listed. User could then select the option and click on “Add Option”...
Page 109: Model Templates
Click on Save when done. The model template will be displayed on web UI->PBX->Zero • Config->Model Templates page. Click on to delete the model template or click on “Delete Selected Templates” to delete multiple •...
Page 110: Device Configuration
Figure 67: Upload Model Template Manually DEVICE C ONFIGURATION On web GUI, page PBX->Zero Config->Zero Config, users could create new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to existing device(s).
Page 111: Manage Devices
Figure 68: Create New Device MANAGE D EVICES The device manually created or discovered from Auto Discover will be listed in the web UI->PBX->Zero Config->Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc.
Page 112: Figure 70: Edit Device
Figure 70: Edit Device A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in ...
Page 113: Figure 71: Edit Customize Device Settings
(3) Default Model Template Default Model Template will be applied to the devices of this model. Default model template can be configured in model template under web UI->PBX->Zero Config->Model Templates page. Please see default model template option in ...
Page 114: Figure 72: Add P Value In Customize Device Settings
“en”, which means the display language on the LCD is set to English. The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools.
Page 115: Figure 73: Modify Selected Devices - Same Model
Figure 73: Modify Selected Devices - Same Model If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level.
Page 116: Figure 74: Modify Selected Devices - Different Models
Figure 74: Modify Selected Devices - Different Models -------------------------------------------------------------------------------------------------------------------------------------------- Note: Performing batch operation will override all the existing device configuration on the page. -------------------------------------------------------------------------------------------------------------------------------------------- After the above configurations, save the changes and go back to web UI->PBX->Zero Config->Zero Config page.
Page 117: Sample A Pplication
Figure 75: Device List in Zero Config In this web page, users can also click on “Reset A ll Extensions” to reset the extensions of all the devices. SAMPLE A PPLICATION ...
Page 118: Figure 76: Zero Config Sample - Global Policy
Figure 76: Zero Config Sample - Global Policy 3. Go to web GUI->PBX->Zero Config->Model Templates, create a new model template “English Support Template” for GXP2140. Add option “Language” and set it to “English”. Then select the option “Default Model Template”...
Page 119 up the following dialog. Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side. Figure 77: Zero Config Sample -...
Page 120 Figure 78: Zero Config Sample - Device Preview 2 “ ○ Select “Spanish Support Template” in Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español”...
Page 121 Figure 79: Zero Config Sample - Device Preview 3 10. Click on “Apply Changes” to apply saved changes. 11. On the web UI->PBX->Zero Config->Zero Config page, click on to send NOTIFY to trigger the device to download config file from UCM6100.
Page 122: Extensions
EXTENSIONS CREATE N EW U SER CREATE N EW S IP E XTENSION To manually create new SIP user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User"->"Create New SIP Extension"...
Page 123 General Extension The extension number associated with the user. Configure the CallerID Number that would be applied for outbound calls from this user. CallerID Number Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.
Page 124: Table 35: Sip Extension Configuration Parameters - Media
Configure the last name of the user. The last name can contain Last Name characters, letters, digits and _. Fill in the Email address for the user. Voicemail will be sent to this Email Email ...
Page 125: Table 36: Sip Extension Configuration Parameters - Features
INVITE. The default setting is "Port". If enabled, empty SDP packet will be sent to the SIP server periodically to Enable Keep-alive keep the NAT port open. The default setting is "Yes". Configure the Keep-alive interval (in seconds) to check if the host is up. Keep-alive Frequency ...
Page 126 only during the selected time condition. The available time condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: ...
Page 127 party is available, given that a previous call to that party failed for some reason. By default it’s disabled. Two modes for Call Completion are supported: Normal: This extension is used as ordinary extension. • CC Mode ...
Page 128: Create New Iax Extension
outbound calls during the selected time condition. · If set to ‘No’, users will be asked to enter the password when making outbound calls. Time Condition for Skip Trunk If ‘Skip Trunk A uth’ is set to ‘By Time’, select a time condition during which Auth ...
Page 129: Table 39: Iax Extension Configuration Parameters - Media
Enable Voicemail Enable voicemail for the user. The default setting is "Yes". Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It Voicemail Password ...
Page 130: Table 40: Iax Extension Configuration Parameters - Features
Configure the maximum number of calls allowed for each remote IP Max Number of Calls address. Configure to enable/disable requiring call token. If set to "Auto", it might lock ...
Page 131 terms of time period. Specific time can be configured on the bottom of the extension • configuration dialog. Scroll down the add Time Condition for specific time.
Page 132: Create New Fxs Extension
Time Condition for Ring Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition. Other Settings Configure the number of seconds to ring the user before the call is forwarded ...
Page 133: Table 42: Fxs Extension Configuration Parameters - Basic Settings
Table 42: FXS Extension Configuration Parameters - Basic Settings General Extension The extension number associated with the user. Analog Station Select the FXS port to be assigned for this extension. Configure the CallerID Number that would be applied for outbound calls from this user.
Page 134: Table 43: Fxs Extension Configuration Parameters - Media
password is automatically generated. It is recommended to use the randomly generated password for security purpose. Select the voice prompt language to be used for this extension. The default ...
Page 135: Table 44: Fxs Extension Configuration Parameters - Features
The default setting is "ON", which is 128 taps. Configure to enable/disable 3-way calling feature on the user. The default 3-Way Calling setting is enabled. Send CallerID A fter Configure the number of rings before sending CID. Default setting is 1. For ...
Page 136 Note: “Specific” has higher priority to “Office Times” if there is a conflict in • terms of time period. Specific time can be configured on the bottom of the extension •...
Page 137: Batch A Dd Extensions
under web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device. Enable automatic recording for the calls using this extension.
Page 138 Create Number Specify the number of extensions to be added. The default setting is 5. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level.
Page 139 PBX list;; if disabled, the batch added extensions will be skipped when creating LDAP Phonebook. SIP Settings Use NAT when the PBX is on a public IP communicating with devices hidden ...
Page 140: Batch Add Iax Extensions
detected and the received Fax will be sent to the Email address configured for this extension. If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38.
Page 141 Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. User Random Password. • SIP/IAX Password A ...
Page 142: Search A Nd Edit Extension
default setting is "Yes". Other Settings SRTP Enable SRTP for the call. The default setting is "No". Select Fax Mode for this user. The default setting is “None”. None: Disable Fax. • Fax ...
Page 143: Figure 81: Manage Extensions
Figure 81: Manage Extensions Status • Users can see the following icon for each extension to indicate the SIP status. Green: Free Blue: ...
Page 144: Export Extensions
EXPORT E XTENSIONS The extensions configured on the UCM6100 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt below. ...
Page 145: Email To User
information as previously configured without change. Delete and Recreate: The current extension previously configured will be deleted and the • duplicate extension in the csv file will be loaded to the PBX. Update Information: The current extension previously configured in the PBX will be kept.
Page 146: Figure 85: Account Registration Information And Qr Code
Figure 85: Account Registration Information and QR Code Figure 86: LDAP Client Information and QR Code Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 145 of 304 ...
Page 147 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 146 of 304 ...
Page 148: Trunks
TRUNKS ANALOG T RUNKS Go to Web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks. Click on "Create New A nalog Trunk" to add a new analog trunk. • Click on ...
Page 149 polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as “hangup” on a polarity reversal. The default setting is “No”.
Page 150 This is to implement analog trunk outbound line selection strategy. Three options are available: Ascend • When the call goes out from this analog trunk, it will always try to use the first idle FXO port. The port order that the call will use to go out would be port 1->port 2->port 10->port 16.
Page 151: Pstn Detection
Select Tone Country "Custom" to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]];; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Congestion Tone ...
Page 152: Figure 87: Ucm6100 Fxo Tone Settings
Figure 87: UCM6100 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 88: UCM6100 PSTN Detection If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection. •...
Page 153: Figure 89: Ucm6100 Pstn Detection: Auto Detect
Figure 89: UCM6100 PSTN Detection: Auto Detect If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. • Figure 90: UCM6100 PSTN Detection: Semi-Auto Detect ...
Page 154: Voip Trunks
Table 49: PSTN Detection for Analog Trunk Select "Auto Detect" or "Semi-auto Detect" for PSTN detection. Auto Detect • Please make sure two or more channels are connected to the UCM6100 and in idle status before starting the detection.
Page 155: Table 50: Create New Sip Trunk
Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk. • Click on to configure detailed parameters for the VoIP trunk. • Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk. •...
Page 156: Table 51: Sip Register Trunk Configuration Parameters
the Request-Line and TO header in the SIP request to indicate the E.164 number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP request. The default setting is disabled. Select whether the trunk needs to register on the external server or not Need Registration ...
Page 157 related to NAT configuration or SIP/RTP port configuration on the firewall. If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider.
Page 158 same time. Only one of the two headers is allowed to be contained in the SIP INVITE message. If enabled, the SIP INVITE message sent to the trunk will contain PAI (P-Asserted-Identity) header.
Page 159: Table 52: Sip Peer Trunk Configuration Parameters
user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". CC Settings If enabled, the system will automatically alert the user when a called party ...
Page 160 awith devices behind NAT. If there is one-way audio issue, usually it’s related to NAT configuration or SIP/RTP port configuration on the firewall. If selected, the trunk will be disabled. ...
Page 161 Inband: Send DTMF using inband audio. This requires 64 bit codec, • i.e., PCMU and PCMA. Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will •...
Page 162: Table 53: Create New Iax Trunk
is available, given that a previous call to that party failed for some reason. Configure the maximum number of CCSS agents which may be allocated for this channel. In other words, this number serves as the maximum CC Max ...
Page 163: Table 55: Iax Peer Trunk Configuration Parameters
When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: The CallerID configured for the extension will be looked up first. •...
Page 164 Configure the IP address or URL for the VoIP provider’s server of the Host Name trunk. If enabled, the trunk CID will not be overridden by extension's CID when Keep Trunk CID ...
Page 165: Direct Outward Dialing (Dod)
DIRECT O UTWARD D IALING ( DOD) The UCM6100 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.
Page 166: Figure 91: Dod Extension Selection
Figure 91: DOD extension selection 6. Click "Save" at the bottom. Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD.
Page 167: Sla Station
SLA S TATION Starting from 1.0.7.10, the UCM6100 supports SLA that allows mapping the key with LED on a multi-line phone to different external lines. When there is an incoming call and the phone starts to ring, the LED on the key will flash in red and the call can be picked up by pressing this key.
Page 168: Sample Configuration
SLA Station Options Configure the time (in seconds) to ring the station before the call is Ring Timeout considered unanswered. No timeout is set by default. If set to 0, there will be no timeout.
Page 169: Figure 94: Enable Sla Mode For Analog Trunk
Figure 94: Enable SLA Mode for Analog Trunk Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 95: Analog Trunk with SLA Mode Enabled 2. On the UCM6100, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”.
Page 170: Figure 97: Sla Example - Mpk Configuration
3. On the SIP phone 1, configure to register UCM6100 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. 4. On the SIP phone 2, configure to register UCM6100 extension 1005. Configure the MPK as BLF mode and value must be set to “extension_trunkname”, which is 1005_fxo1 in this case.
Page 171: Call Routes
CALL R OUTES OUTBOUND R OUTES In the UCM6100, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 172 Configure the maximum duration of the call (in seconds). The default Maximum Call Duration setting is 0, which means no limite. Configure the warning time for the call using this outbound route. If set to Warning Time ...
Page 173: Inbound Routes
Example: [12345-9] - A ny digit from 1 to 9. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected ...
Page 174: Inbound Rule Configurations
Click on to delete the inbound route. • INBOUND R ULE C ONFIGURATIONS Table 58: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. All patterns are prefixed with the "_".
Page 175: Inbound Route: Prepend Example
destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped from the beginning of the Strip ...
Page 176: Blacklist Configurations
Figure 98: Inbound Route feature: Prepend The following example demonstrates the process, 1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6100 will strip the first 8 digits. 3.
Page 177: Figure 99: Blacklist Configuration Parameters
Figure 99: Blacklist Configuration Parameters To add blacklist number in batch, click on to upload blacklist file in csv format. The supported csv • format is as below. Figure 100: Blacklist csv File ...
Page 178 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 177 of 304 ...
Page 179: Conference Bridge
CONFERENCE B RIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time: UCM6102/6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP •...
Page 180 Note: If "Public Mode" is enabled, the password is not required to join the • conference bridge thus this field is invalid. The password has to be at least 4 characters. • If ...
Page 181: Join A Conference Call
in the conference. The default setting is "No". Select the music on hold class to be played in conference call. Music On Music On Hold Hold class can be set up under web UI->PBX->Internal Options->Music On Hold.
Page 182: During The Conference
Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite. A call will be sent to this number to join it into the conference. ...
Page 183: Record Conference
1 Mute/unmute yourself. 2 Lock/unlock the conference bridge. 3 Kick the last joined user from the conference. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 ...
Page 184: Figure 102: Conference Recording
The recording files will be listed as below once available. Users could click on to download the recording or click on ...
Page 185: Ivr
IVR CONFIGURE I VR IVR configurations can be accessed under the UCM6100 Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR. ...
Page 186 the timeout, a timeout prompt will be played. The default setting is 10 seconds. Response Timeout Prompt Select the prompt message to be played when timeout occurs. Select ...
Page 187: Create Custom Prompt
CREATE C USTOM P ROMPT To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUI->PBX->Internal Options->Custom Prompt page directly.
Page 188: Upload Custom Prompt
Click the “Record” button. A request will be sent to the UCM6100. The UCM6100 will then call the • extension for recording the IVR prompt from the phone. Pick up the call from the extension and start the recording following the voice prompt.
Page 189: Language Settings For Voice Prompt
LANGUAGE S ETTINGS F OR V OICE P ROMPT The UCM6100 supports multiple languages in web GUI as well as system voice prompt. Currently, there are 16 languages supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English ...
Page 190: Figure 107: Voice Prompt Package List
Figure 107: Voice Prompt Package List Click on to download the language to the UCM6100. The installation will be automatically started once the downloading is finished.
Page 191: Voicemail
VOICEMAIL CONFIGURE V OICEMAIL If the voicemail is enabled for UCM6100 extensions, the configurations of the voicemail can be globally set up and managed under Web GUI->PBX->Call Features->Voicemail. Table 62: Voicemail Settings Configure ...
Page 192: Access Voicemail
is "No". If enabled, the message duration will be announced at the beginning of Announce Message Duration the voicemail message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of ...
Page 193: Voicemail Email Settings
# - Cancel 1 - Send a reply 2 - Call the person who sent this message 3 - Advanced 3 - Hear the message envelop options 4 - Leave a message * -...
Page 194: Configure Voicemail Group
${VM_NAME}: Recipient's first name and last name • ${VM_DUR}: The duration of the voicemail message • ${VM_MAILBOX}: The recipient's extension • ${VM_CALLERID}: The caller ID of the person who has left the •...
Page 195: Table 65: Voicemail Group Settings
Figure 110: Voicemail Group Table 65: Voicemail Group Settings Enter the Voicemail Group Extension. The voicemail messages left to this Extension extension will be forwarded to all the voicemail group members. Configure the Name to identify the voicemail group. Letters, digits, _ and - Name ...
Page 196 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 195 of 304 ...
Page 197: Ring Group
RING G ROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6100. CONFIGURE R ING G ROUP ...
Page 198 Configure the permission level for Ring Group. This permission will take effect when an incoming call is going to be directed to an external number Permission configured as “Default Destination”. The available permissions are "Internal", "Local", "National"...
Page 199: Remote Extension In Ring Group
Figure 112: Ring Group Configuration REMOTE E XTENSION I N R ING G ROUP Remote extensions from the peer trunk of a remote UCM6100 can be included in the ring group with local extension.
Page 200: Figure 113: Sync Ldap Server Option
Figure 113: Sync LDAP Server option 3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6100.
Page 201: Figure 115: Ring Group Remote Extension
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6100 can be included into that UCM6100’s LDAP contact.
Page 202 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 201 of 304 ...
Page 203: Paging And Intercom Group
PAGING A ND I NTERCOM G ROUP Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones.
Page 204: Figure 117: Page/Intercom Group Settings
Click on to edit the paging/intercom group. • Click on to delete the paging/intercom group. • Click on "Paging/Intercom Group Settings" to edit A lert-Info Header. This header will be included in the •...
Page 205: Call Queue
CALL Q UEUE The UCM6100 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be held until next representative is available in the system.
Page 206 Least Recent • Ring the agent who has been called the least recently. Fewest Calls • Ring the agent with the fewest completed calls. Random • Ring a random agent. Round Robin ...
Page 207 If enabled, the configured PIN number is required for dynamic agent to Dynamic Login Password log in. The default setting is disabled. Configure the number of seconds an agent will ring before the call goes to Ring Time Out ...
Page 208: Figure 119: Agent Login Settings
Click on to delete the call queue. • Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout •...
Page 209: Extension Groups
EXTENSION G ROUPS The UCM6100 extension group feature allows users to assign and categorize extensions in different groups to better manage the configurations on the UCM6100. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign.
Page 210: Using Extension Groups
USING E XTENSION G ROUPS Here is an example where the extension group can be used. Go to Web GUI->PBX->Basic/Call Routes->Outbound Routes and select "Enable Filter on Source Caller ID".
Page 211: Pickup Groups
PICKUP G ROUPS The UCM6100 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). ...
Page 212: Figure 123: Edit Pickup Feature Code
Figure 123: Edit Pickup Feature Code Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 211 of 304 ...
Page 213: Music On Hold
MUSIC O N H OLD Music On Hold settings can be accessed via Web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use.
Page 214 Click on to select music file from local PC and click on to start uploading. The music file • uploaded has to be 8 KHz Mono format with size smaller than 5M.
Page 215: Fax/T.38
FAX/T.38 The UCM6100 supports T.30/T.38 Fax and Fax Pass-through. It can convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUI->PBX->Internal Options->FAX/T.38.
Page 216: Sample Configuration To Receive Fax From Pstn Line
Click on to edit the Fax extension. • Click on to delete the Fax extension. • SAMPLE C ONFIGURATION T O R ECEIVE F AX F ROM P STN L INE ...
Page 217: Figure 126: Configure Extension For Fax Machine
Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None". • Once selected, analog related settings for this extension will show up in "Analog Settings" •...
Page 218: Sample Configuration For Fax-To-Email
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. ...
Page 219: Asterisk Manager Interface (Restricted Access)
ASTERISK M ANAGER I NTERFACE ( RESTRICTED A CCESS) Starting from firmware 1.0.8.11, the UCM6100 supports Asterisk Manager Interface (AMI) with restricted access. AMI allows a client program to connect to an Asterisk instance commands or read events over a TCP/IP stream.
Page 220 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 219 of 304 ...
Page 221: Busy Camp
BUSY C AMP-‐‑ O N Starting from firmware 1.0.8.11, the UCM6100 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed.
Page 222 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 221 of 304 ...
Page 223: Follow
FOLLOW M E Follow Me is a feature on the UCM6100 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 224: Table 70: Follow Me Settings
Click on “Add Follow Me Number” to add local extensions or external numbers to be called after • ringing the extension selected in the first step. Once created, it will be displayed on the follow me web page list.
Page 225: One-Key Dial
ONE-‐‑ K EY D IAL The UCM6100 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6100. ...
Page 226: Figure 133: One-Key Dial Destinations
Figure 133: One-Key Dial Destinations Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 225 of 304 ...
Page 227: Disa
DISA In many situations the user will find the need to access his own IP PBX resources but he is not physically near one of his extensions. However, he does have access to his own cell phone. In this case we can use what is commonly known as DISA (Direct Inward System ...
Page 228 Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". If the user tries to dial Permission ...
Page 229: Callback Feature
CALLBACK F EATURE Callback is mainly designed for users who often use their mobile phones to make long distance or international ...
Page 230 Configure the number of seconds to be delayed before calling back the Delay Before Callback user. Configure the destination which the callback will direct the caller to. Two destinations are available: ...
Page 231: Blf And Event List
BLF A ND E VENT L IST BLF The UCM6100 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot.
Page 232: Figure 135: Create New Event List
manually enter the remote extensions under "Special Extensions" field. Manually enter the remote extensions in the peer/register trunk to be Special Extensions monitored in the event list. Valid format: 5000,5001,9000 ...
Page 233 Note: To configure LDAP sync, please go to UCM6100 web GUI->PBX->Basic/Call Routes->VoIP Trunk. • You will see "Sync LDAP Enable" option. Once enabled, please configure password information for the remote peer UCM6100 to connect to the local UCM6100. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required.
Page 234 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 233 of 304 ...
Page 235: Dial By Name
DIAL B Y N AME Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial By Name directory including the desired extensions in the directory and the searching type by "first name"...
Page 236: Figure 137: Dial By Name Group In Ivr Key Pressing Events
1. Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route.
Page 237: Figure 138: Dial By Name Group In Inbound Rule
Figure 138: Dial By Name Group In Inbound Rule 2. Extension Configure the direct dial extension for the Dial By Name group. 3. Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group.
Page 238: Figure 139: Configure Extension First Name And Last Name
Figure 139: Configure Extension First Name and Last Name 4. Query Type Specify the query type. This defines how the caller will need to enter to search the directory. By First Name: enter the first 3 digits of the first name to search the directory. By Last Name: enter the first 3 digits of the last name to search the directory.
Page 239: Active Calls And Monitor
ACTIVE C ALLS A ND M ONITOR The active calls on the UCM6100 are displayed in web UI->Status->Active Calls page. Users can monitor the status, hang up the call as well as barge in the active calls in real time manner. ...
Page 240: Hang Up A Ctive Calls
In active call web page, click on to refresh the active call status. HANG U P A CTIVE C ALLS To hang up an active call, click on icon in the active call dialog. Users can also click on ...
Page 241 4. Enable or disable “Require Confirmation” option. If enabled, the confirmation of the invited monitor’s extension is required before the active call can be monitored. This option can be used to avoid adding participant who has auto-answer configured or call forwarded to voicemail. 5.
Page 242 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 241 of 304 ...
Page 243: Call Features
CALL F EATURES The UCM6100 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6100 and describes how to use the call features. ...
Page 244 Default code: #72. • Enter the code during active call to park the call. • Options • Call Park Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only.
Page 245: Feature Codes
Default Setting: 1000. • Feature Code Digits Timeout Configure the maximum interval (in milliseconds) between the • digits input to activate the feature code. Default Extension: 700. • Call Park During an active call, initiate blind transfer and then enter this ...
Page 246 Default Code: *40. • Blacklist A dd To add a number to blacklist for inbound route, dial *40 and • follow the voice prompt to enter the number. Default Code: *41.
Page 247: Call Recording
This is the feature code to join in on the call to assist both Barge Spy parties. The default setting is *56. ...
Page 248: Call Park
Figure 144: Download Recording File from Recording Files Page CALL P ARK The UCM6100 provides call park and call pickup features via feature code. PARK A C ALL ...
Page 249 (*56 by default). Then the user will be asked to enter the number to call, which should be either side of the active call, extension A or B in this example. ...
Page 250 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 249 of 304 ...
Page 251: Internal Options
INTERNAL O PTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6100, including general configurations, jitter buffer, RTP settings, ...
Page 252 (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password. 2. Password for extension registration, web GUI admin login, LDAP and LDAP sync requires alphanumeric characters containing at least two ...
Page 253: Internal Options/Jitter Buffer
extensions can be assigned on the UCM6100 to provision the end device. Conference Extensions: 6300-6399 • Ring Group Extensions: 6400-6499 • Queue Extensions: 6500-6599 •...
Page 254: Internal Options/Ports Config
Configure to enable or disable strict RTP protection. If enabled, RTP Strict RTP packets that do not come from the source of the RTP stream will be dropped.
Page 255: Internal Options/Stun Monitor
Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of ...
Page 256: Internal Options/Payload
Configures the IP address or URL of the STUN server to query. If not specified, STUN is disabled. The default setting is stun.ipvideotalk.com. STUN Server ...
Page 257: Iax Settings
IAX S ETTINGS The UCM6100 IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX S ETTINGS/GENERAL Table 82: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port ...
Page 258: Iax Settings/Static Defense
If set to "yes", the connection will be terminated if ACK for the NEW Auto Kill message is not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes"...
Page 259: Sip Settings
SIP S ETTINGS The UCM6100 SIP global settings can be accessed via Web GUI->PBX->SIP Settings. SIP S ETTINGS/GENERAL Table 85: SIP Settings/General Configure the host name or domain name for the UCM6100. Realms Realm For Digest ...
Page 260: Sip Settings/Session Timer
be required by some providers for authentication. If enabled, the UCM6100 will add local host name and local IP to domain Auto Domain list. The default setting is "No". If enabled, requests for external domains that are not served by the Allow External Domains ...
Page 261: Sip Settings/Tcp A Nd Tls
setting is 1800. Configure the minimum session refresh interval (in seconds). The default Min SE setting is 90. Select the session refresher to be UAC or UAS. The default setting is Session Refresher ...
Page 262: Sip Settings/Nat
contains private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically. Note: The size of the uploaded certificate file must be under 2MB. This file must be named with the CA subject name hash value. It contains CA's ...
Page 263 None. Configure the Type of Service for RTP audio packets. The default setting ToS For RTP A udio is None. Configure the Type of Service for RTP video packets. The default setting ToS For RTP Video is None.
Page 264 Progress and in-band audio. No: The UCM6100 will send 180 Ringing if 183 Session Progress has • not been sent yet. If audio path is established already with 183 then send in-band ringing. Never: Whenever ringing occurs, the UCM6100 will send 180 Ringing •...
Page 265: Value-Added Features
VALUE-‐‑ A DDED F EATURES FAX S ENDING The UCM6100 supports sending Fax via web UI access. This feature can be found on web UI->PBX->Value-added Features->Fax Sending page.
Page 266: Announcements Center
ANNOUNCEMENTS C ENTER UCM6100 series supports Announcements Center feature starting from firmware version 1.0.9.26. Announcements Center allows users to previously record and store voice message into UCM6100 with a specified code.
Page 267: Group Settings
GROUP S ETTINGS Table 92: Group Settings Name Configure a name for the newly created group to identify the group. Configure the group number. The group number is used in combination with the code.
Page 268: Figure 150: Announcements Center Code Configuration
6. Give a name to the newly created A nnouncement Center. 7. Specify the code which will be used with group number to send the voice message to. 8. Select the message that will be used by the code from the Custom Prompt drop down menu. To create a new Prompt, please click “Prompt”...
Page 269: Status And Reporting
STATUS A ND R EPORTING PBX S TATUS The UCM6100 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking ...
Page 270: Extensions
Unreachable: The hostname cannot be reached. Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached. SIP Register trunk status: • Registered Unrecognized Trunk Trunks Display trunk name ...
Page 271: Queues
Table 94: Extension Status Display extension number (including feature code). The color indicator has the following definitions. Green: Free • Status Blue: Ringing • Yellow: In Use •...
Page 272: Conference Rooms
Figure 155: Queue Status The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below. ...
Page 273: Interfaces Status
Other operations are also available in conference room status section: Click on "Conference Rooms", the web page will redirect to conference room configuration page which • can also be accessed via web GUI->PBX->Call Features->Conference. Click on ...
Page 274: Parking Lot
FXS/FXO disconnected. Other operations are also available in interface status section: Click on "Interfaces Status", the web page will redirect to ports configuration page which can also be • accessed via web GUI->PBX->Internal Options->Ports Config. Click on ...
Page 275: System Status
SYSTEM S TATUS The UCM6100 system status can be accessed via Web GUI->Status->System Status, which displays the following system information. General • Network • Storage Usage • Resource Usage ...
Page 276: Figure 159: System Status->Storage Usage
label coming with original box and on the label located on the bottom of the device. IP A ddress IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address.
Page 277: System Events
When configuring and managing the UCM6100, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.
Page 278: Figure 161: System Events->Alert Events Lists: Disk Usage
SIP Outgoing Call through Trunk Failure Fail2ban Blocking SIP Lost Registration SIP Peer Trunk Status Click on to configure the parameters for each event. See examples below. 1.
Page 279: Alert Log
Figure 163: System Events->Alert Events Lists: System Reboot Detect Cycle: The UCM6100 will check the system reboot based on this cycle. Users can enter • the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. ...
Page 280: Figure 165: System Events->Alert Log
Figure 165: System Events->Alert Log User could also filter alert logs by selecting a certain event category, type of alert log, and/or specifying a certain time period. The matching results will be displayed after clicking on .
Page 281: Alert Contact
ALERT C ONTACT Users could add administrator's Email address under Web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. CDR A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX.
Page 282: Figure 168: Call Report
not sent over a trunk. External calls External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Inbound Trunks Select certain inbound trunk(s) and the CDR of calls going inbound through the trunk(s) will be filtered out.
Page 283: Figure 169: Call Report Entry With Audio Recording File
sort the report according to start time. Clicking on "Start Time" again will reverse the order. Download Searched Results • Click on “Download Search Result(s)” to export the records filtered out to a .csv file. Download All Records ...
Page 284: Downloaded Cdr File
To receive CDR record automatically from Email, check “Enable” and select a time period “By Day” “By Week” or “By Month” for the automatic download period. Make sure you have entered an Email address to receive the CDR records.
Page 285: Statistics
DAHDI means it is an analog call, FXO or FXS. For UCM6102, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6104, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6108, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports. For UCM6116, DAHDI/(1-16) are FXO ports, and DAHDI/(17-18) are FXS ports.
Page 286: Recording Files
CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. Figure 175: CDR Statistics ...
Page 287: Api Configuration
Figure 176: CDR->Recording Files Click on “Delete Selected Recording Files” to delete the recording files. • Click on “Delete A ll Recording Files” to delete all recording files. • Click on ...
Page 288 certificate for the server. TLS Authentication Configure the user name for TLS authentication. If not configured, authentication will Name be skipped. TLS Authentication Configure the password for TLS authentication. This is optional. Password ...
Page 289: Upgrading And Maintenance
UPGRADING A ND M AINTENANCE UPGRADING The UCM6100 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6100 via network or local upload. ...
Page 290: Upgrading Via Local Upload
downloaded and flashed into the UCM6100. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Please follow the steps below to upgrade the firmware remotely. ...
Page 291: Figure 179: Upgrading Firmware Files
Figure 179: Upgrading Firmware Files Wait until the upgrading process is successful and a window will be popped up in the Web GUI. • Figure 180: Reboot UCM6100 Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up. •...
Page 292: No Local Firmware Servers
NO L OCAL F IRMWARE S ERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT-friendly HTTP server.
Page 293: Figure 181: Create New Backup
Figure 181: Create New Backup 1. Choose the type(s) of files to be included in the backup. 2. Choose where to store the backup file: USB Disk, SD Card or Local. 3. Name the backup file. 4.
Page 294: Data Sync
Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 183: Local Backup DATA ...
Page 295: Restore Configuration From Backup File
Enable Backup Enable the auto backup function. The default setting is "No". Account Enter the A ccount name on the SFTP backup server. Password Enter the Password associate with the Account on the SFTP backup server.
Page 296: Cleaner
Figure 185: Restore UCM6100 from Backup File -------------------------------------------------------------------------------------------------------------------------------------------- Note: • The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name. •...
Page 297: Table 105: Cleaner Configuration
Figure 186: Cleaner Table 105: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval ...
Page 298: Reset A Nd Reboot
-------------------------------------------------------------------------------------------------------------------------------------------- Note: Cleaner will delete data based on Recording Storage selection. If USB Disk is selected, Cleaner will only clean data in USB and local data will leave untouched. If Enable auto change is selected and USB disk is connected, Cleaner will only delete data in USB drive.
Page 299: Troubleshooting
The default syslog level for all modules is "error", which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen. ...
Page 300: Ip Ping
The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace.
Page 301: Analog Record Trace
Figure 190: Traceroute ANALOG R ECORD T RACE Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6100 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI->Maintenance->Troubleshooting ->Analog Record Trace.
Page 302: Service Check
Figure 191: Troubleshooting Analog Trunks After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support ...
Page 303: Figure 193: Ssh Access
Maintenance->Remote Access->SSH Access. By default, SSH access is disabled for security concerns. It is highly recommend to only enable SSH access for debugging purpose. Figure 193: SSH Access Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual ...
Page 304 Firmware Version 1.0.9.26 UCM6100 Series IP PBX User Manual Page 303 of 304 ...
Page 305: Experiencing The Ucm6100 Series Ip Pbx
EXPERIENCING T HE U CM6100 S ERIES I P P BX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum ...
Page 306 FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) ...
Page 307 In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as ...

Grandstream Networks UCM6100 Series User Manual

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