Grandstream Networks UCM6100 Series User Manual page 206

Music On Hold
Leave When Empty
Dial in Empty Queue
Permission
Firmware Version 1.0.9.26
Least Recent
•
Ring the agent who has been called the least recently.
Fewest Calls
•
Ring the agent with the fewest completed calls.
Random
•
Ring a random agent.
Round Robin
•
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring A ll".
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from Web GUI-­> PBX-­>Internal
Options-­>Music On Hold.
Configure whether the callers will be disconnected from the queue or not
if the queue has no agent anymore. The default setting is "Strict".
Yes
•
Callers will be disconnected from the queue if all agents are paused
or invalid.
No
•
Never disconnect the callers from the queue when the queue is
empty.
Strict
•
Callers will be disconnected from the queue if all agents are paused,
invalid or unavailable.
Configure whether the callers can dial into a call queue if the queue has
no agent. The default setting is "No".
Yes
•
Callers can always dial into a call queue.
No
•
Callers cannot dial into a queue if all agents are paused or invalid.
Strict
•
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
Configure the permission level for Call Queue. This permission will take
effect when an incoming call is going to be directed to an external number
configured as "Default Destination". The available permissions are
"Internal", "Local", "National" and "International" from the lowest level to
the highest level.
UCM6100 Series IP PBX User Manual Page 205 of 304