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For more information, see the "Call home" section in the NAS Gateway 500 Administrator's Guide.
To enable the call-out feature, do the following:
1. Connect a modem to serial port 2 (S2).
2. Set up the following using the service processor menus or diagnostic service aids:
v Enable call-out for the serial port where the modem is connected.
v Enter the modem configuration file name.
v Set up site-specific parameters (phone numbers for call-out, call-out policy, number of call-out
retries, and so on).
3. To call out before restart, set Call-out before restart to ENABLED from the Reboot/Restart Policy
Setup menu.
Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can
be used for paging, they will return an error message when they do not get the expected response
from another modem. Therefore, even though the paging was successful, the error message will
cause the service processor to retry, continuing to place pager calls for the number of retries
specified in the call-out policy setup menu. These retries result in redundant pages.
Service processor error logs
The service processor error logs, an example of which follows, contain error conditions detected by the
service processor.
1. 11/30/99
19:41:56 Service Processor Firmware Failure
B1004999
Enter error number for more details.
Press Return to continue, or 'x' to return to menu.
Press "C" to clear error log, any other key to continue. >
Note: The time stamp in this error log is coordinated universal time (UTC), which is also referred to as
Greenwich mean time (GMT). Operating system error logs have additional information available and
can time stamp with local time.
Entering an error number provides nine words of system reference code (SRC) data; an example menu
follows.
Detail:
6005
SRC
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
word11:B1004999
word12:0110005D
word14:00000000
word15:00001111
word17:B1004AAA
word18:0114005D
B1004999
Press Return to continue, or 'x' to return to menu.
If you press Enter, the contents of NVRAM will be dumped 320 bytes at a time, starting at address 0000.
Error Log
word13:00000000
word16:00000000
word19:A4F1E909
Chapter 9. Using the service processor
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