™ TotalStorage NAS Gateway 300 Model G27 User’s Reference GA27-4321-00...
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About this book This book provides information necessary to configure and administer the IBM 5195 TotalStorage NAS Gateway 300, hereafter referred to as the NAS Gateway 300. Who should read this book This book is for NAS Gateway 300 administrators.
The following Web site has additional and up-to-date information about the NAS Gateway 300: www.ibm.com/storage/nas/ A highly recommended Web site: for the latest troubleshooting guidance and symptom-fix tip information, go to the IBM support Web site at: www.ibm.com/storage/support/nas NAS Gateway 300 User’s Reference...
This site contains additional information, gathered from field experience, not available when this document was developed. xiii About this book...
Gigabit Ethernet connection v Faster adapters The dual-node Model G27 features: v Two engines (IBM 5187 NAS Model 7RY), each with: – Dual 2.4-GHz processors – 512 MB of ECC memory standard (plus one upgrade); up to 4.5 GB available –...
Linux and other platforms that employ NFS. IBM Director Agent and Universal Manageability Server Extensions Provides system management support based on industry standards (in conjunction with the IBM Director console application as well as other management software). IBM Advanced Appliance Configuration Utility agent...
Roadmap for setting up and configuring the NAS Gateway 300 A suggestion for first-time users . . . Your understanding of the NAS Gateway 300 and your ability to use it will be greatly enhanced if you first proceed to the NAS Setup Navigator tutorial. The NAS Setup Navigator maps out the initial configuration tasks and leads you through the tasks in the proper order.
Windows 2000 for NAS, a Web-based GUI for those not familiar with the Windows desktop v IBM Advanced Appliance Configuration Utility (IAACU) for setup and configuring multiple devices or other appliances on a single network After you determine how you will manage the NAS Gateway 300, you can begin setup and configuration of the device.
v If you have multiple appliances or cannot determine the DHCP address, you can install the IAACU utility to identify appliances and define IP addresses. The tool will also allow you to set static addresses. 2. Complete the steps in “Setting the date and time” on page 10 and “Setting up the network”...
Step 4 - Cluster administration At this point you can add users, file shares, and complete other configuration tasks to improve operations of the NAS Gateway 300 in a cluster environment. 1. Add users (see “Creating users” on page 42). 2.
3. Each node in the cluster must have at least two network adapters: at least one for the public network and the other for the private interconnect. Shared disk requirements v All shared disk arrays and devices, including the quorum disk, must be physically attached to a shared storage bus.
Table 1. Networking information worksheet for the public connection Cluster component Information needed Cluster Cluster name: IP address: Subnet mask: First node Computer name (example: IBM5196–23H1234): IP address: Subnet mask: Gateway: Preferred DNS: WINS server (optional): Joining node Computer name: IP address: Subnet mask: Gateway:...
IAACU to identify appliances and define IP addresses. The tool also allows you to set static addresses. If you are using this method, proceed with “Installing the IBM Advanced Appliance Configuration Utility” on page 17. – Windows Terminal Services...
(“headless” mode), you can use one of two methods: v Terminal Services, which provides full administrative function. (See “Terminal Services and the IBM NAS Administration console” on page 15.) v Windows 2000 for Network Attached Storage, which provides a subset of the full administrative function in Terminal Services.
Setting up the network Note: All appliances have an initial default user name of “Administrator” and password of “password.” As part of the Network task group, you can change the administrator password and (optionally) you can configure the properties of each network interface that resides on the appliance.
Start Universal Manageability Services on the appliance, enabling you to perform advanced systems-management tasks. See “IBM Advanced Appliance Configuration Utility” on page 16 for more information. Universal Manageability Services Universal Manageability Services (UM Services) provides point-to-point remote management of client systems using a Web browser.
Terminal Services Client to configure and manage the NAS Gateway 300, as if a keyboard, mouse, and monitor were directly attached to it. The NAS Gateway 300 desktop contains a shortcut, titled IBM NAS Admin, to a special console, the IBM NAS Administration console.
IBM NAS Administration console The IBM NAS Administration console includes all the standard functions provided by the standard Computer Management console available on any Windows 2000 desktop, plus the following functions specific to the NAS Gateway 300: v Cluster Administration (see “Configuring clusters” on page 41) v These advanced functions (see Chapter 6, “Managing and protecting the network...
Therefore, do not install it on more than one systems-management console residing on the same IP subnetwork. For information on how to install the IAACU console, see “Installing the IBM Advanced Appliance Configuration Utility”. After you install the IACCU console application, the following steps will take you to the point where you can administer the appliance.
The IAACU console is a Java application that you install on one system in your network for use as a systems-management console. For information on how to install the IAACU console, see “Installing the IBM Advanced Appliance Configuration Utility” on page 17.
Use the Help menu to display product information. Discovering NAS Gateway 300 appliances Any NAS Gateway 300 appliance, or other IBM appliance, that is running and is connected to the same subnet as the system running the IAACU console is automatically discovered when you start the IAACU console.
The UM Services GUI enhances the local or remote administration, monitoring, and maintenance of IBM systems. UM Services is a lightweight client that resides on each managed computer system. With UM Services, you can use a Web browser and UM Services Web console support to inventory, monitor, and troubleshoot IBM systems on which UM Services is installed.
3165 or later. Download the latest Microsoft VM from www.microsoft.com/java 3. If you install UM Services before you install MMC 1.1 (or a later version), you will not have an icon for MMC in the IBM Universal Manageability Services section of the Start menu.
Terminal Services in the Appliance tab of the UM Services browser, and then follow the instructions for connecting to the NAS Gateway 300 using Terminal Services described in “Terminal Services and the IBM NAS Administration console” on page 15.
While you can perform most administrative tasks using Windows 2000 for NAS, you must use Terminal Services Client for some advanced tasks. See “Terminal Services and the IBM NAS Administration console” on page 15 for more information. Task categories available to you through Windows 2000 for NAS include:...
Universal Manageability Services Windows 2000 for NAS GUI Provides ease-of-use administration, but not all the capabilities of Terminal Services and IBM NAS Administration. The GUI enables you to: v Configure networking connectivity, private (for clustering) and public LAN connections...
Table 2. Summary of configuration and administration tools for the NAS Gateway 300 (continued) Administration tool Main functions Remote Supervisor Adapter (RSA) Configures the optional RSA. configuration program Telnet Server support Attention: When you Telnet to another machine, your user name and password are sent over the network in plain, unencrypted, text.
4. Select NAS Utilities. 5. Select IBM Fibre WWN. The IBM Fibre WWN panel will display information for each Fibre Channel adapter installed in your NAS Gateway 300, including PCI slot number and World Wide Name. The slot number given is not the physical PCI slot location of the adapter within the system but rather a reference slot to the PCI bridge of the PCI system.
You can configure other arrays and LUNs for user data as required. However, do not create any arrays that are RAID 0, as this is not supported. It is recommended that all arrays be RAID 5 arrays. Expanding the LUN LUN expansion is enabled by the DiskPart command line utility.
Verify which computer is the owner of the volume that you want to expand: 1. Open the IBM NAS Admin utility and select Cluster Tools → Cluster Administration. 2. Select the group where the disk is located and see what computer is the owner of the disks.
11. Power on the node that is down and move the group that owns the disk to ensure proper operation. When the node is up, perform these steps: a. Open the IBM NAS Admin utility and select Cluster Tools → Cluster Administration.
3. Right-click Disk 1 and select Write Signature. 4. Write Signature to all disks that will be accessed by the NOS (all disks in view). 5. On each disk: a. Right-click and select Create Partition and click Next. b. Select Primary Partition and click Next. c.
Link speed and Duplex 100 Mbps / Full Duplex 1000 Mbps / Full Duplex 5. Click OK. 6. If prompted to restart the node, select No. 7. In the Properties panel for the integrated Ethernet controller connection, select Internet Protocol (TCP/IP) from the components section, and click Properties.
e. Click Properties, select Use the following IP address:, and enter the addresses for the IP, subnet mask, default gateway, and preferred DNS server. 5. If needed, configure the DNS, WINS, HOSTS, or whichever method you will be using for names resolution. To view this information, click Advanced on the Properties window.
Checking or changing the network binding order The clustering function requires the following binding order: v Private v Public 1 v Public 2 The top-most connection is first in the binding order. Typically, this is the most frequently used network adapter. To check the binding order and change it: 1.
All nodes in the cluster must be members of the same domain and be able to access a PDC and a DNS server. 1. Right-click My Computer, and click Properties. 2. Click Network Identification. The System Properties dialog box displays the full computer name and workgroup or domain.
If you are configuring the first node, complete these steps to create the Active Directory Domain Controller: 1. Start the Active Directory Installation Wizard from the IBM NAS Admin console by selecting Local Domain Controller Setup in the Cluster Tools folder.
NAS Gateway 300” on page 87 for more information on shutting down the NAS Gateway 300). 2. To begin setting up the cluster on the node, open IBM NAS Admin, then the Cluster Tools folder, and click the Cluster Setup icon.
Figure 4. Cluster Information panel 6. After you enter the data, click Continue. 7. Verify the information. If it is correct, click Yes to start the configuration. Configuration takes a few minutes. 8. If you are prompted to select a user account, enter the user name and password for the domain account that you want the cluster service to use.
It is recommended that you review the Cluster Administration Guide, located in the IBM NAS Admin in the Cluster Tools folder, before continuing with the following steps. Configuring cluster state and properties You must complete the following steps on the first node to reset the size of the logfile and set the priority and purpose of the private network.
those resources. Even though a disk group has a preferred owner, its resources can run on the other node in the cluster following a failover. If you restart a cluster node, resources that are preferentially owned by the restarted node switch to the standby system when the cluster service detects that the node is operational, and provided that the defined failover policy allows this to occur.
v If Windows clients and servers will access your storage, follow the steps in “Defining Windows users and groups”. v If UNIX and UNIX-based clients and servers will access your storage, follow the steps in “Defining UNIX users and groups” on page 44. v If both Windows and UNIX clients and servers will access your storage, follow the steps in “Defining Windows users and groups”...
4. Select any of the items that appear under Services for UNIX. 5. Click anywhere on the right pane of the IBM NAS Admin console, and then press the F1 key to bring up the online documentation for Services for UNIX in a separate window.
UNIX environment and NAS Gateway 300 or Windows domain at a later time. 1. Open the IBM NAS Administration console by double-clicking the IBM NAS Admin icon on the NAS desktop. 2. In the left pane, select File Systems; then select Services for UNIX.
Services for UNIX supports a limited syntax in the passwd file. In particular, it seems to work best when the second field of each line—the password field—is filled in with a random 13-character string. This need not have anything to do with the user’s password, so a string such as 0123456789012 is acceptable.
NIS server is UNIX-based or Windows-based (implemented as a Windows domain controller running a Microsoft Server for NIS). 1. To open the IBM NAS Administration console, double-click the IBM NAS Admin icon on the NAS desktop. 2. In the left pane, expand File Systems; then expand Services for UNIX.
same for each UNIX user to be mapped, and the Windows group name and UNIX group name is the same for each UNIX group to be mapped. Otherwise, you should configure advanced maps. 7. To configure simple maps, select the Simple maps check box and continue with Step 8.
7) Select a UNIX group name to be mapped to the Windows group name that you specified. 8) Click Add to add the mapping between the UNIX group name and Windows group name to the list of maps. 9) If multiple Windows group names are mapped to one UNIX group name, you must select one Windows group name to be the primary group name.
Creating clustered file shares (CIFS and NFS) Note: For HTTP and FTP clustering setup and file sharing, refer to the information at the following URL: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q248025 The creation of file shares on a cluster involves dependencies on a physical disk, a static IP address, and a network name.
server and provides identity to the group, which is not associated with a specific node and can be failed over to another node in the cluster. Users access the groups using this virtual server. A virtual server can have multiple file shares. In the creation of a basic file share that is publicized to the network under a single name, you must set it up to be dependent on the physical disk and network name in the same disk group you are creating the file share in.
– Advanced File Share v For NFS shares properties: – Permissions – Share A note on anonymous access: When you create an NFS share, it is strongly recommended that you not disable anonymous access to avoid client-connection problems. See “Enabling Server for NFS” for more details.
Event ID: 1147 Source: ClusSvc Description: The Microsoft Clustering Service encountered a fatal error. The Quorum drive data must be available so that the cluster service can confirm that the cluster configuration on the local node is up to date. If it cannot read the log, the cluster service does not start to prevent the loading of old configuration data.
IBM and non-IBM devices, NAS appliances, and workstations. All of the functionality of IBM Director is contained in a simple GUI that enables single-click and drag-and-drop commands. IBM Director can manage up to 5,000 clients depending on configuration density. Powerful remote management functions...
IBM Director recognizes two types of managed systems: native agents (IBM Director Agent installed) and nonnative agents (SNMP agent installed). The Agent comes preinstalled on all IBM NAS appliances. It runs as a service that is automatically started at boot time. IBM Director Agent provides valuable information to IBM Director management server and other supported management applications.
1. Although you can do so, it is recommended that you not change the default computer name to avoid the chance of propagating misidentification through the system. And, if you are using IBM Director to manage your appliance, and you change the default name, the default name continues to appear in IBM Director.
This includes upgrading the IBM Director client itself. The basic delivery is a single file package that is signed with a unique IBM NAS key. Only IBM can create the signed packages that can be used by the IBM Director Software Distribution tool.
Rack Manager task for drag-and-drop rack construction. This enhancement is part of the IBM Director Server Service Pack 3.1.1; the service pack must be loaded on the IBM Director server before you can take advantage of this new category. The...
Predictive Failure Analysis (PFA) provides advanced notification of a pending failure so that corrective action can be taken to avoid unplanned downtime. The PFA alerts are sent to IBM Director, where a wide variety of Event Action Plans can be established, such as automatically notifying the administrator through e-mail, or executing tasks in response to the alert.
Log on as a user who has backup operator privileges (an administrator or backup administrator). If a logon prompt does not appear, right-click the IBM NAS Backup Assistant link, and select refresh. When you log on, the main panel appears.
Windows 2000 for Network Attached Storage user interface in one of two ways: v Open the IBM NAS Admin console on the appliance desktop and select Persistent Storage Manager. This automatically launches the Windows 2000 for Network Attached Storage user interface and brings up the Disks/Persistent Storage Manager page containing the PSM tasks.
When you create a persistent image, it appears as a directory on the original drive. Access rights and permissions from the original drive are inherited by the persistent image. Persistent images are used in the same way as conventional drives. However, unlike conventional drives, persistent images are records of the content of the original drive at the time you created the persistent image.
data from being overwritten. Very high traffic systems can devote as much as 40% of a production volume to PSM cache, although 15% (the default) or 20% will meet the needs of most users. The cache-full persistent image deletion threshold must also be tuned to automatically delete persistent images in time to free cache space before the cache fills up.
the retention values. By default, a new persistent image is assigned a “Normal” retention value (other higher and lower values can be selected). v Delete an existing persistent image. v Modify properties of an existing persistent image, including read-only or read-write, and retention value.
Disaster Recovery PSM provides a disaster recovery solution for the system drive. This extends the volume restore function of PSM to provide disaster recovery in the event that the system drive is corrupted to the point where the file system is corrupt, or the operating system is unbootable.
Note: When you run fixboot.exe on the diskette, the diskette remains bootable unless you reformat it; if you later erase files on the diskette, you do not need to run fixboot.exe again. 5. Remove the diskette from the appropriate diskette drive. Label the diskette appropriately and keep it in a safe place.
1. Start Disk Management on the node. You can do this in one of two ways: v Start a Terminal Services session to the node, then click the IBM NAS Admin icon, and then from the IBM NAS Administration console that appears, select Computer Management, then Disk Management.
6. Click Finish to close the wizard. The partition will then be formatted. When formatting is complete, the status of the partition should appear as Healthy, and the other properties should appear as: v Name: Maintenance v Drive letter: D: v File system: FAT32 Granting user access to persistent image files You can give end-users access to files in the persistent images.
PSM Volumes panel for the drive; the default value is 80 percent), PSM generates a warning message to the system event log (viewable through the Windows 2000 Event Viewer in the IBM NAS Admin console), and to the alert log in the Microsoft Windows 2000 for Network Attached Storage user interface.
engine, a scheduled persistent image is created only as long as that engine owns the volume at the time the scheduled persistent image is to occur. To ensure that a scheduled persistent image will take place regardless of which engine owns the volume, you must do the following: 1.
Volume Settings page, and making sure that the total of all values in the Cache Size column is 1 TB or less. (You can access Persistent Storage Manager through the Persistent Storage Manager link on the IBM NAS Admin console on the NAS Gateway 300 desktop, or by starting the Windows 2000 for Network Attached Storage user interface and then selecting Disks, then Persistent Storage Manager.)
PSM uses several system level files, one of which has a command line interface. Use of this interface is only supported for IBM-provided applications and services, as well as IBM support technician assisted debugging efforts. All PSM function including sophisticated scheduling and automation of remote management is provided by the Windows 2000 for NAS Web-based GUI.
Storage Manager for SAK The NAS Gateway 300 includes Storage Manager for SAK, a storage management tool that includes the following functions: v Storage reports v Directory quotas v File screening Storage reports address disk usage, wasted storage space, file ownership, security, and administration.
Tivoli SANergy Note: The NAS Gateway 300 is enabled for SANergy use. Although the SANergy component is included in the product, you will need to obtain additional licenses from Tivoli to use the SANergy client with this appliance. Tivoli SANergy allows you to deliver shared data access at the speed of a SAN, using Fibre Channel, SCSI, or SSA.
Antivirus protection You can perform antivirus scanning of NAS Gateway 300 storage from clients having the appropriate access permissions. Also, you can install Norton AntiVirus Version 7.5 or later on the NAS Gateway 300 engine using standard Windows 2000 software installation procedures. Depending on configuration options, antivirus scanning might use substantial CPU or disk resources.
This chapter describes the functions that you can use to manage various adapters and controllers installed in the NAS Gateway 300. The following functions are available: v “Managing Fibre Channel host bus adapters”, accessed through the IBM NAS Admin v “Enabling communication between system management adapters” on page 78...
NAS Gateway 300 and an interconnect cable that connects multiple engines to the ISMP. Remote connectivity and flexibility with LAN capability is provided by Ethernet connection. Along with ANSI terminal, Telnet, and IBM Director, the RSA enables more flexible management through a Web browser interface.
Table 6. ISMP compared to the RSA (continued) Feature ISMP Immediate remote power on/off Controlled remote power on/off using the OS Remote POST (including all POST message IDs) Remote access to engine vital product data (VPD) and serial number Multiple login IDs TELNET interface over Yes (through a LAN connection)
IP subnetwork and then logically combined into an adapter team. The NAS Gateway 300 uses two different Ethernet vendors, Intel (PRO/1000 XT Server Adapter by Intel and IBM Gigabit Ethernet SX Server Adapter) and Alacritech (Alacritech 1000x1 Single-Port Server and Storage Accelerated adapter and Alacritech 100x4 Quad-Port Server Accelerated Adapter).
referred to as load balancing, port aggregation, or trunking. When you configure this feature, the adapter ports comprising the FEC team or group create a single high-speed, fault-tolerant link between the engine and the Ethernet switch sharing one IP address. With FEC, fault tolerance and load balancing is provided for both outbound and inbound traffic, unlike other load-balancing schemes that balance only outbound traffic.
Send-Only Load Balancing This is an inexpensive way to do load balancing when using a Ethernet switch that does not support FEC or 802.3ad. However, if TCP/IP acceleration is used with this method, all ports that are teamed must be on the same physical adapter.
Two IBM Gigabit Ethernet SX Server Adapters v Two PRO/1000 XT Server Adapter by Intels v One to two IBM Gigabit Ethernet SX Server Adapters with one to two PRO/1000 XT Server Adapter by Intels Switch Fault Tolerance (SFT) Two adapters connected to two switches to provide network availability of a second switch and adapter if the first switch, adapter, or cabling fails.
Two IBM Gigabit Ethernet SX Server Adapters v Two PRO/1000 XT Server Adapter by Intels v One to two IBM Gigabit Ethernet SX Server Adapters with one to two PRO/1000 XT Server Adapter by Intels IEEE 802.3ad Link Aggregation Group 802.3ad is an IEEE industry-standard similar to the Cisco FEC/Gigabit...
6. Identify which adapters you are going to team. Left-click the adapter under Network Components, and select one of the adapters that will be part of the teaming. 7. Right-click the adapter → Add to Team → Create New Team..8.
Adding more engine memory to increase performance You can enhance the performance of the NAS Gateway 300 in an NFS environment by adding more RAM to its processor. To do this: 1. Purchase either of the 5187 memory field-upgrade feature codes from your IBM representative: 0301...
Note: For translations of this safety notice, refer to IBM TotalStorage Network Attached Storage Translated Safety Notices, which can be found on the Documentation CD-ROM that was shipped with your appliance.
3. With all clustered resources in the online state, on the node that you want to shut down first (the first node), go to Start → Shut Down and select Shut down from the drop-down menu. Click OK. 4. On the second node, in Cluster Administrator, wait for all resources to failover to that node and return to the online state.
be accessed remotely. See “Shutting down and powering on the NAS Gateway 300” on page 87 for more information on shutting down and powering on the appliance. v POST beep codes, error messages, and error logs The POST generates beep codes and messages to indicate successful test completion or the detection of a problem.
System locator LED: This blue LED can be turned on remotely to identify a specific engine. Power-supply LEDs The AC Power LED and DC Power LED on the power supply provide status information about the power supply. Figure 7 show the location of the power-supply LEDs.
source is good and the power supplies can supply +5 V dc current to the engine. This feature helps isolate the problem if an error causes the engine to shut down. Figure 8 shows the LEDs on the diagnostics panel. Note: You might have to remove the cover to view these LEDs.
If the POST detects a problem, a series of beeps sound. See “Beep symptoms” on page 123 and “Error messages” for more information. Notes: 1. If you have a power-on password or administrator password set, you must type the password and press Enter, when prompted, before POST will continue. 2.
You will receive these messages only when running the SCSISelect Utility. Diagnostic programs The NAS Gateway 300 diagnostic programs are stored in upgradable read-only memory (ROM) on the system board, on CD-ROMs, and in the software. These programs are the primary method of testing the major components of your NAS Gateway 300.
Not applicable You specified a diagnostic test for a device that is not present. Aborted The test could not proceed because of the system configuration. Warning A possible problem was reported during the diagnostic test, such as a tested device was not installed. Test specific string Additional information that you can use to analyze the problem.
When you power off the power to the NAS Gateway 300, the test log is cleared. You can also view the test log using the Remote Supervisor Adapter interface. See the IBM Remote Supervisor Adapter User’s Guide provided on the Documentation CD-ROM. Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the Ethernet controller.
If you directly connect two workstations (without a hub) or if you are not using a hub with X ports, use a crossover cable. Note: To determine whether a hub has an X port, check the port label. If the label contains an “X,”...
Refer to these sections when troubleshooting your Ethernet adapters. IBM Gigabit Ethernet SX Server Adapter troubleshooting chart Use the troubleshooting chart in Table 10 to find solutions to the IBM Gigabit Ethernet SX Server Adapter problems that have definite symptoms.
Ensure that the network cable is securely attached. connection fails. Another adapter stopped 1. Verify that the cable is connected to the IBM Gigabit Ethernet SX Server Adapter operating correctly after you and not to another adapter. installed the IBM Gigabit 2.
Table 11. PRO/1000 XT Server Adapter by Intel troubleshooting chart (continued) PRO/1000 XT Server Suggested action Adapter by Intel problem PRO/1000 XT Server 1. Ensure that the cable is the correct type. Adapter by Intel is unable to 2. Try another cable. connect at 1000 Mbps, instead it connects at 100 Mbps.
Table 11. PRO/1000 XT Server Adapter by Intel troubleshooting chart (continued) PRO/1000 XT Server Suggested action Adapter by Intel problem LED indicators v ACT/LNK Green on The adapter is connected to a valid link partner. Green flashing Data activity is detected. No link is detected.
Suggested action Single-Port Server and Storage Accelerated adapter problem Event log reports “The Update the drivers with the drivers found at: www.ibm.com/storage/support Alacritech 100 or 1000 Series Server Adapter service failed to start due to the following error: The system cannot find the file specified.”...
Table 12. Alacritech 1000x1 Single-Port Server and Storage Accelerated adapter troubleshooting chart (continued) Alacritech 1000x1 Suggested action Single-Port Server and Storage Accelerated adapter problem QOS does not work through In order to use QOS with the Alacritech 1000x1 Single-Port Server and Storage the Alacritech 1000x1 Accelerated adapter, disable SLIC TCP/IP Offload on the interface through which you Single-Port Server and...
Table 12. Alacritech 1000x1 Single-Port Server and Storage Accelerated adapter troubleshooting chart (continued) Alacritech 1000x1 Suggested action Single-Port Server and Storage Accelerated adapter problem Point-to-Point Tunneling PPTP connections cannot be established through a SLIC TCP/IP Offload-enabled Protocol (PPTP) does not interface.
1. Double-click the Intel PROSet II icon in the Control Panel to start the Intel PROSet II utility. 2. In the Intel PROSet II utility, select the Ethernet adapter you want to test (IBM Gigabit Ethernet SX Server Adapter or PRO/1000 XT Server Adapter by Intel).
v Loop ID v BIOS version v Firmware version number v Device-driver version number v PCI slot number Note: Ensure that there is no adapter activity before running the test or data can be lost. To test the Fibre Channel adapter, select the adapter and then select Diagnostic. Remote Supervisor Adapter 1.
Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following safety guidelines. CAUTION: <2–16> When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer.
3. Lift the adapter-retention clip on top of the adapter-support bracket (see “Adapter-support bracket” in Chapter 3 of the hardware installation guide that came with this appliance). 4. Remove all of the full-length adapters and plastic dividers (refer to “Adapters” in Chapter 3 of the hardware installation guide that came with this appliance).
Figure 10. Releasing the battery 8. Insert the new battery: Note: Ensure that the polarity of the battery is correct. The positive (+) side must face up. a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip.
Download a BIOS flash diskette from the Web site at: www.ibm.com/storage/support/nas v Contact your IBM service representative. The flash memory of the NAS Gateway 300 contains a protected area that cannot be overwritten. The recovery boot block is a section of code in this protected area that enables the NAS Gateway 300 to start up and to read a flash diskette.
6. Restart the NAS Gateway 300. 7. After the NAS Gateway 300 completes the POST, select 1 -- Update POST/BIOS from the menu that contains various flash (update) options. 8. When you are asked if you would like to move the current POST/BIOS image to the backup ROM location, type N.
2. On the other (operational) node of the Model G27, select Cluster Administration, located in the Cluster Tools folder in the IBM NAS Admin. If prompted for a cluster name, enter the name of the cluster, and then click Open.
These programs must finish running before you use any included applications (such as the IBM Advanced Appliance Configuration Utility or the Terminal Services Client) to connect to or configure the Model G27. Do not connect to or configure the node for at least 15 minutes after system restart.
Start Disk Management on the failed node. You can do this in one of two ways: a. Start a Terminal Services session to the node and click the IBM NAS Admin icon. From the IBM NAS Administration console that appears, select Storage and then Disk Management.
Run Setup.exe on the machine from which you will administer the appliance. The agent Configuration is preinstalled on the appliance. IBM NAS Extensions For The IBM NAS extensions to IBM Director provide capabilities to IBM Director that are IBM Director specific to the IBM NAS appliances. Zip Tools This directory contains compression tools used for sending information to IBM technical support.
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources.
Appendix B. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. IBM maintains pages on the World Wide Web where you can get information about IBM products and services and find the latest technical information.
Installation and maintenance of network operating systems (NOSs) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms. Before you call for service Some problems can be solved without outside assistance, by using the online help,...
With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Support Center (1 800 426-7378 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. Expert...
Table 18. Examples of beep symptoms Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three Beeps Four continuous beeps Table 19. Beep symptoms Beep/symptom Description Part/action 1-1-2 Microprocessor register 1.
Table 19. Beep symptoms (continued) Beep/symptom Description Part/action 2-3-3 Screen retrace failed. System board 2-3-4 Search for video ROM System board failed. 2-4-1 Video failed; screen System board believed operable. 3-1-1 Timer tick interrupt failed. System board 3-1-2 Interval timer channel 2 System board failed.
Table 19. Beep symptoms (continued) Beep/symptom Description Part/action One continuous beep 1. Microprocessor 2. Optional microprocessor (if installed) 3. System board Repeating short beeps 1. Keyboard 2. System board One long and one short System board beep One long and two short System board beeps One long and three short...
2. To locate the LEDs on the system board see Figure 12 on page 129. 3. Check the System Event/Error Log for additional information before replacing a FRU. 4. The DIMM-error LEDs, processor-error LEDs, and VRM-error LEDs turn off when the system is shut down. Table 21.
Table 21. Errors diagnosed by the diagnostic panel LEDs (continued) Diagnostics panel LED Part/action TEMPERATURE LED on 1. Ambient temperature must be within normal operating specifications. Refer to “Specifications” in Chapter 1 of the hardware installation guide. 2. Ensure filler panels are installed in all empty bays. 3.
Figure 12. System-board LED locations CPU mismatch error LED (CR14) Power error LED (CR15) DIMM 1 error LED (CR16) DIMM 2 error LED (CR17) DIMM 3 error LED (CR18) DIMM 4 error LED (CR20) DIMM 5 error LED (CR22) DIMM 6 error LED (CR23) CPU 1 error LED (CR24) VRM 1 error LED (CR33) Service processor activity LED (CR67)
Diagnostics-panel LEDs viewed with the cover off: REMIND DASD MEMORY SERVICE PCI BUS PROCESSOR BUS NONREDUNDANT POWER SUPPLY TEMPERATURE Figure 13. Diagnostics panel LEDs (viewed with the cover off) Table 22. Diagnostics-panel LED descriptions Index Name Meaning Microprocessor failure. One or both microprocessors have failed.
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a part. The description for these error codes are: The test passed. The Esc key was pressed to abort the test. This is a warning error and might not indicate a hardware failure.
Table 23. Diagnostic error codes (continued) Error code/symptom Meaning Part/action 035-XXX-S99 Failed RAID test on PCI slot S, 1. Adapter where S = number of failing 2. SCSI backplane PCI slot. Check System Error 3. Cable Log before replacing a part. 035-XXX-SNN Check System Error Log before Hard disk drive with SCSI ID nnon RAID adapter...
Table 23. Diagnostic error codes (continued) Error code/symptom Meaning Part/action 166-201-003 System C bus error(s) See 1. Reseat cables between the system board and Management: Failed SERVPROC and DIAGS the power supply or power cage assembly. entries in event log. 2.
Table 23. Diagnostic error codes (continued) Error code/symptom Meaning Part/action 201-XXX-0NN Failed memory test. 1. DIMM Location slots 1-6 where nn = DIMM location. Note: nn : 1=DIMM 1 2=DIMM 2 3=DIMM 3 4=DIMM 4 5=DIMM 5 6=DIMM 6. 2. System board 201-XXX-999 Multiple DIMM failure, see error 1.
Table 23. Diagnostic error codes (continued) Error code/symptom Meaning Part/action 217-XXX-005 Failed BIOS hard disk test. Logical drive 6 Note: If RAID is configured, the hard disk number refers to the RAID logical array. 264-XXX-0NN Failed tape drive test. 1. Tape cartridge, if user executed the Read/Write Tape Drive test (failure code of XXX = 256) 2.
Table 24. Error symptoms and suggested actions CD-ROM drive problems Symptom Part/action CD-ROM drive is not 1. Verify that: recognized. The primary IDE channel to which the CD-ROM drive is attached is enabled in the Configuration/Setup Utility program. Note: On an engine with a single IDE channel, only the primary channel can be used.
Table 24. Error symptoms and suggested actions (continued) A problem occurs only 1. Verify that: occasionally and is difficult to v All cables and cords are connected securely to the rear of the engine and detect. attached options. v When the engine is turned on, air is flowing from the rear of the engine at the fan grill.
Table 24. Error symptoms and suggested actions (continued) Testing the monitor. See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen is blank. 1. Verify that: v The engine power cord is plugged into the engine and a working electrical outlet.
Table 24. Error symptoms and suggested actions (continued) An IBM option that was just 1. Verify that: installed does not work. v You followed the installation instructions that came with the option. v The option is installed correctly. v You have not loosened any other installed options or cables.
Table 24. Error symptoms and suggested actions (continued) A serial device does not work. No corrective action. A serial device is not required for normal functioning. Software problem Symptom Part/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v Your engine has the minimum memory needed to use the software.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action Internal cache error. 1. Microprocessor 2. Optional microprocessor (if installed) Real time clock error. 1. Run Base System Diagnostics. 2. Battery. 3. System board. Real time clock battery error. 1. Run the Configuration/Setup Utility program. 2.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action Memory test error. If the 1. DIMM engine does not have the 2. System board latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action 1301 C cable to front panel not 1. Cable found. 2. Front panel 3. Power switch assembly 4. System board 1302 C cable from system board 1. Cable to power on and reset 2.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action 1762 Hard disk configuration error. 1. Hard disk drive. 2. Hard disk cables. 3. Run the Configuration/Setup Utility program. 4. Hard disk adapter. 5. SCSI backplane. 6. System board. 178X Fixed disk error.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action 00019701 Microprocessor 1 failed. 1. Microprocessor 1 2. System board 00019702 Microprocessor 2 failed. 1. Microprocessor 2 2. System board 00180100 A PCI adapter has requested 1. Ensure that the PCI adapter and all other memory resources that are not adapters are set correctly in the available.
Table 25. POST error codes (continued) Error code/symptom Meaning Part/action 01298102 System BIOS installed on this Microprocessor 2. engine does not support level of processor. I9990301 Hard disk sector error. 1. Hard disk drive 2. SCSI backplane 3. Cable 4. System board I9990305 Hard disk sector error, no Install operating system to hard disk.
Table 27. Power-supply LED errors (continued) AC good LED DC good LED Description Part/action Standby mode or dc 1. Check system board cable connectors J4 problem. and J10. Move switch 7 of SW 1 to bypass power control. If the dc good LED is lit, press Ctrl+Alt+Delete.
Power error messages Table 28. Power error messages Message Action Power supply x current share fault Replace power supply x. (level-critical; excessive current demand on power supply x) Power supply x DC good fault Replace power supply x. (level-critical; power good signal not detected for power supply x) Power supply x temperature fault Replace power supply x.
Bus fault messages Table 30. Bus fault messages Message Action Failure reading I C device (Check 1. If installed, reseat the I C cable between Remote Supervisor devices on bus 0) Adapter (in PCI slot 1/J32) and system board (J45). 2.
Table 32. Voltage-related shutdown (continued) Message Action System shutoff due to x V under voltage 1. Check the power-supply connectors. (level-critical system shutoff due to x supply 2. Power supply. under voltage) 3. Power cage assembly. System shutoff due to VRM x over Replace VRM x.
CPU x) Host Built-In Self Test Table 35. Host built-in self test messages Note: If the replacement procedure in not in the IBM TotalStorage NAS 300G Hardware Installation Guide, then the component should be replaced by a field service technician. Message Action Host fail (level-informational;...
Mouse or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 512 MB [2 banks of 256 MB DIMMs]) Note: Minimum operating requirements are: a. One power supply b. Power cage assembly c. System board d. One microprocessor and VRM e.
3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same diagnostics code (version) 7. Have the same configuration options set in the system 8.
Hard Loop ID If the Adapter Hard Loop ID setting is enabled, the adapter attempts to use the ID specified in this setting. The default ID is 0. Selectable boot settings Though you can access this option from the Configuration Settings menu, do not change the settings as booting from Fibre Channel is not supported.
>4 GByte Addressing. Enable this option if the system has more than 4 GB of memory available. The default is Disabled. LUNs per Target Specifies the number of LUNs per target. Multiple LUN support is typically for redundant array of independent disks (RAID) boxes that use LUNs to map drives.
Extended Error Logging Provides additional error and debug information to the operating system. When enabled, events are logged into the Windows NT or Windows 2000 Event Viewer. The default is Disabled. Extended Firmware Settings You can access this option from the Configuration Settings menu. The default settings for the FAStT Host Adapter are listed in Table 38 and described immediately following the table.
Table 40. Connection options (continued) Loop preferred, otherwise point to point Point-to-point, otherwise loop Class 2 Service Enables Class 2 service parameters to be provided during all automatic logins (loop ports). The default is Disabled. ACK0 Determines the type of acknowledge (ACK) used. When this setting is enabled, sequence ACK is used.
Loopback Data Test This option performs a data test using an FC loop or a loopback connector. CAUTION: Performing this test will disrupt data if tested in a FC loop. Select Host Adapter Use this setting to select a specific FAStT Host Adapter if you have multiple FAStT Host Adapters in your system.
Table 41. 3. Repeat step 2 until all adapters are installed. Example 1: If you are installing a single IBM Gigabit Ethernet SX Server Adapter, that adapter should be installed in slot 2. Example 2: If you are installing five adapters—one Qlogic 2340 1-port Fibre...
3. An engine can be ordered with a maximum of one adapter for tape backup (either a Qlogic 2340 1-port Fibre Channel adapter or a IBM PCI Ultra160 SCSI adapter (LVD/SE)). In these charts, Tape refers to the tape backup adapter. If there is a tape backup adapter, it is always installed in slot 5.
CENA Alacritech 1000x1 Single-Port Server and Storage Accelerated adapter Remote Supervisor Adapter Tape Tape includes one and only one of the following: v IBM PCI Ultra160 SCSI adapter (LVD/SE) v Qlogic 2340 1-port Fibre Channel adapter DATA 1000 FIBRE CHANNEL Figure 15.
These codes are indicated by an asterisk (*). By default, these events are not logged. If an error occurs that is not listed in Table 47, contact the IBM Support Center (1 800 426-7378 in the U.S.). In all other countries, contact your IBM reseller or IBM marketing representative.
Table 47. Fibre Channel adapter error codes (continued) Event code More data Description Suggested action offset 34h offset 10h **80300000 xxxxyyzz Link mode up: xxxx = current ISP Not logged during connection mode 0 = Loop 1 = P2P; normal operation yy = ISP connection option (0 = Loop, 1 = P2P 2 = Loop->P2P 3 = P2P->Loop);...
Table 47. Fibre Channel adapter error codes (continued) Event code More data Description Suggested action offset 34h offset 10h * F0140000 xxxxxxxx RSCN notification (Name server change detected): xxxx = RSCN Information * F0150000 00xx00yy Name server query rejected (v6 2100): xx = Reason Code;...
Table 47. Fibre Channel adapter error codes (continued) Event code More data Description Suggested action offset 34h offset 10h * F0230000 Xxxxyyyy Subvendor Id not match (for information only): xxxx = actual subvendor id; yyyy = expected subvendor id NAS Gateway 300 User’s Reference...
client. A computer system or process that requests access to the data, services, or resources of a server (another computer system or process). Multiple clients may share access to a common server. client-server model. A common way to describe network services and the model user processes (programs) of those services.
Ethernet adapters or ports to increase transmission and reception throughput. Adapter fault tolerance is also supported by this technology. feature code. A code used by IBM to process hardware and software orders. FEC. See Fast Etherchannel. fiber optic cable. See optical cable.
gateway. A device that acts as a router to transfer packets between networks, but occurs at the transport layer. See also router. GEC. See Gigabit Etherchannel. Gigabit Etherchannel (GEC). A proprietary technology developed by Cisco that creates a team of two Gigabit Ethernet adapters to increase transmission and reception throughput.
N. See newton. NAS. See network-attached storage. NetBIOS. A standard interface to networks, IBM personal computers (PCs), and other compatible PCs. It is used on LANs to provide message, print-server, and file-server functions. Application programs that use NetBIOS need not manage the details of LAN data-link-control protocols.
Peripheral Component Interconnect (PCI). A local bus for PCs from Intel that provides a high-speed data path between the CPU and up to 10 peripherals (video, disk, network, and so on). The PCI bus coexists in the PC with the industry standard architecture (ISA) or extended industry standard architecture (EISA) bus.
STP. See shielded twisted pair. target. A collection of logical units that are directly addressable on the network. The target corresponds to the server in a client-server model. TCP. See Transmission Control Protocol. TCP/IP. See Transmission Control Protocol/Internet Protocol. teaming. The grouping of two to four ports or adapters to increase transmission and reception throughput. Teaming creates a single, high-speed, fault-tolerant link that provides load balancing for both outbound and inbound traffic.
Windows networking. A networking file-system protocol for the Windows operating system. NAS Gateway 300 User’s Reference...
Information 89 telephone 119 POST Complete (OK) LED 89 power supply 90 Power-on 89 System Error 89 IAACU (IBM Advanced Appliance Configuration Utility LEDs, identifying problems using 89 agent 2 light-path diagnostics IAACU (IBM Advanced Appliance Configuration identifying problems using 89...
Recovery Enablement Diskette and Recovery CD-ROM, Columbia Data Products Persistent Storage Manager using 111 (PSM) 1 Remote Supervisor Adapter (RSA) 78 IBM Advanced Appliance Configuration Utility agent resource balancing 41 (IAACU) 1 restoring backups 61 IBM Director Agent and Universal Manageability...
Adapter 103 Intel PROSet II 1 Ethernet controller, chart 96 Microsoft Cluster Service 1 IBM Gigabit Ethernet SX Server Adapter, chart 97 Microsoft Services for UNIX 1 PRO/1000 XT Server Adapter by Intel, chart 98 Microsoft Windows 2000 for Network Attached...