Table of Contents
Advertisement
v Service Center Telephone Number is the number of the service center computer. The service center
usually includes a computer that takes calls from servers with call-out capability. This computer is
referred to as the catcher. The catcher expects messages in a specific format to which the service
processor conforms.
For more information about the format and catcher computers, refer to the readme file in the
/usr/samples/syscatch directory. Contact your service provider for the correct service center telephone
number to enter. Until you have that number, leave this field unassigned.
v Customer Administration Center Telephone Number is the number of the System Administration
Center computer (catcher) that receives problem calls from servers. Contact your system administrator
for the correct telephone number to enter here. Until you have that number, leave this field unassigned.
v Digital Pager Telephone Number is the number for a numeric pager carried by someone who
responds to problem calls from your system. Contact your administration center representative for the
correct telephone number to enter. For test purposes, use a test number that you can change later (see
the note on page 289).
v Customer Voice Telephone Number is the telephone number of a phone near the system or answered
by someone responsible for the system. This is the telephone number left on the pager for callback. For
test purposes, use a test number, which you can change later.
v Customer System Telephone Number is the telephone number to which your system's modem is
connected. The service or administrative center representatives need this number to make direct
contact with your system for problem investigation. This is also referred to as the call-in phone number.
Call-out policy setup menu
Call-out settings can be set using the following menu:
CALL-OUT POLICY SETUP MENU
1. Call-Out policy (First/All):
Currently First
2. Remote timeout, (in seconds):
Currently 120
3. Remote latency, (in seconds):
Currently 2
4. Number of retries:
Currently 2
98. Return to Previous Menu
0>
Chapter 9. Using the service processor
279
Advertisement
Table of Contents
