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Table 15. Firmware error codes (continued)
Error code Description
2803 0003 RTC not updating - not correctable
2803 0004 RTC operating mode parameters (for example,
data mode) changed.
2803 0005 RTC battery error
2803 0010 The real-time clock cannot be protected in the
LPAR environment.
2803 F003 Real-time clock not updating - not correctable
(detected by hypervisor).
2900 0002 Keyboard or mouse controller failed self-test.
29A0 0003 Keyboard not present or detected.
29A0 0004 Keyboard stuck key detected.
29B0 0004 Mouse not present or detected.
2B20 0011 Processor is manually disabled
2B20 0022 Processor is deconfigured by the system.
2B20 0031 Processor is failing POST.
2B20 0042 Unknown processor card
2B20 8880 Unrecoverable internal hardware error
2B20 8881 Software error
2B20 8882 Software error
2B20 8883 Software error
2B20 8884 Unrecoverable processor subsystem error
152
NAS Gateway 500 Service Guide
Action or
possible failing FRU
Replace CEC backplane.
Location code: U0.1-P1
1. Set time and date.
2. Refer to Action under error code 28030001.
1. Replace the battery.
Note: Password, time, and date need to be
set.
2. Refer to Action under error code 2803 0001.
1. Check for system firmware updates. Apply
update if available.
2. Call service support.
Replace the CEC backplane.
Location code: U0.1-P1
Replace CEC backplane.
Location code: U0.1-P1
Replace CEC backplane.
Location code: U0.1-P1
Replace CEC backplane.
Location code: U0.1-P1
Replace CEC backplane.
Location code: U0.1-P1
Use the service processor menus to re-enable
the processor and reboot the system.
The processor has previously failed BIST or
POST. Replace the processor card indicated by
the location code associated with the error code
in the error log.
Replace the processor card indicated by the
location code associated with the error code in
the error log.
Remove the unknown or unsupported processor
card.
Replace the FRU indicated in the service
processor error log entry. If the system has been
rebooted, run diagnostics and look for an
operating system error log entry in which the
description says cache or cache controller error.
Call service support.
Call service support.
Call service support.
Replace the FRU indicated in the service
processor error log entry. If the system has been
rebooted, run diagnostics and look for an
operating system error log entry in which the
description says cache or cache controller error.
Replace the FRUs listed in this entry.
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