Before You Call For Service; Getting Help By Telephone - IBM System Storage TS7600 ProtecTIER Series Installation Roadmap Manual

Help and service
You can call 1 (800) IBM SERV for help and service if you are in the U.S. or
Canada. You must choose the software or hardware option when calling for
assistance.
Note: This product is equipped with a Software Call Home feature. When enabled,
it will notify IBM Service of software error events. Not all countries currently
support this feature. Contact your next level of support for more information.
Choose the software option if you are uncertain if the problem involves TS7650G
software or TS7650G hardware. Choose the hardware option only if you are certain
the problem solely involves the TS7650G hardware.
When calling IBM for service regarding the TS7650G
Software option
Hardware option
Getting help online
Be sure to visit the support page for the IBM System Storage TS7600 with
ProtecTIER, complete with FAQs, parts information, technical hints and tips,
technical publications, and downloadable files, if applicable. This page is at:
www.ibm.com/storage/support/
For additional Web sites, see "Web sites" on page xxxi.

Before you call for service

Some problems can be solved without outside assistance, by using the online help,
by looking in the online or printed documentation that comes with the TS7650G, or
by consulting the support Web page for the latest fixpack and service alerts. Be
sure to also read the information in any README files and release notes that come
with the TS7650G.

Getting help by telephone

With the original purchase of the IBM System Storage TS7600 with ProtecTIER, you
have access to extensive support coverage. During the product warranty period,
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IBM System Storage TS7600 with ProtecTIER: Installation Roadmap Guide
Identify the TS7650G as your product and supply your customer number
as proof of purchase. The customer number is a 7-digit numeric (0000000
to 9999999) assigned by IBM when the PID is purchased and should be
located on the customer information worksheet or on the invoice from the
software purchase.
Provide the serial number and appropriate 4-digit Machine Type for the
hardware component that displays a problem (for example, 3958 DD1 or
3958 DD3).
Note: Cache modules and cache controllers are supported separately
within the TS7650G Gateway. If the problem is known to be in the IBM
attached storage component, select the hardware option and enter the
appropriate Machine Type and S/N (serial number) for the component. If
the attached storage is not IBM branded, contact the appropriate service
provider for the component.