Ifax Troubleshooting - Ricoh B264 Service Manual

2.2 IFAX TROUBLESHOOTING

Use the following procedures to determine whether the machine or another part of
the network is causing the problem.
Communication
Route
1. Connection with
the LAN
General LAN
2. LAN activity
1. Network settings on
the PC
2. Check that PC can
connect with the
Between IFAX
machine
and PC
3. LAN settings in the
machine
1. LAN settings in the
machine
Between
machine and e-
mail server
SM
Item Action
• Check that the LAN
cable is connected to
the machine.
• Check that the LEDs
on the hub are lit.
• Check that other
devices connected to
the LAN can
communicate through
the LAN.
• Check the network
settings on the PC.
• Use the "ping"
command on the PC
to contact the
machine.
• Check the LAN
parameters
•
Check if there is an
IP address conflict
with other PCs.
• Check the LAN
parameters
• Check if there is an
IP address conflict
with other PCs.
21
IFAX TROUBLESHOOTING
Remarks
• Is the IP address
registered in the
TCP/IP properties in
the network setup
correct? Check the IP
address with the
administrator of the
network.
• At the MS-DOS
prompt, type ping then
the IP address of the
machine, then press
Enter.
• Use the "Network"
function in the User
Tools.
•
If there is an IP
address conflict,
inform the
administrator.
• Use the "Network"
function in the User
Tools.
• If there is an IP
address conflict,
inform the
administrator.
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