Ricoh B264 Service Manual page 252

SERVICE CALL CONDITIONS
An error occurred while an SD card
was used.
870 B Address book data error
Address book data on the hard
disk was detected as abnormal
when it was accessed from either
the operation panel or the
network. The address book data
cannot be read from the HDD or
SD card where it is stored, or the
data read from the media is
defective.
More Details
• Do SP5846 050 (UCS Settings – Initialize all Directory Info.) to reset all
address book data.
• Reset the user information with SP5832 006 (HDD Formatting– User
Information).
• Replace the HDDs.
• Boot the machine from the SD card.
872 B HDD mail receive data error
• The machine detected that the
HDD was not operating correctly
at power on.
• The machine detected that the
HDD was not operating correctly
(could neither read nor write)
while processing incoming email
873 B HDD mail send data error
An error was detected on the HDD
immediately after the machine was
turned on, or power was turned off
while the machine used the HDD.
874 D Delete All error 1: HDD
A data error was detected for the
HDD/NVRAM after the Delete All
option was used.
Note: The source of this error is the
Data Overwrite Security Unit B660
running from an SD card.
B264/B265
• SD card not inserted correctly
• SD card defective
• Controller board defective
Note: If you want to try to reformat the SC
card, use SD Formatter Ver 1.1.
• Software defective. Turn the machine
off/on. If this is not the solution for the
problem, then replace the controller
firmware.
• HDD defective.
• HDD defective
• Machine was turned off while the HDD
was being accessed.
• Do SP5832 007 to format the mail RX
data on the HDD.
• Do SP5832-007 (Format HDD – Mail TX
Data) to initialize the HDD.
• Replace the HDD
• Turn the main switch off/on and try the
operation again.
• Install the Data Overwrite Security Unit
again. For more, see section "1.
Installation".
• HDD defective
4-24 SM