Ifax Troubleshooting - Ricoh D117 Service Manual

3.2 IFAX TROUBLESHOOTING

Use the following procedures to determine whether the machine or another part of the network is
causing the problem.
Communication
Route
1. Connection with
the LAN
General LAN
2. LAN activity
1. Network settings
on the PC
2. Check that PC
Between IFAX and can connect with
PC the machine
3. LAN settings in
the machine
Between machine 1. LAN settings in
and e-mail server the machine
SM
Item
Check that the LAN cable is connected to
the machine.
Check that the LEDs on the hub are lit.
Check that other devices connected to the
LAN can communicate through the LAN.
Check the network settings on the PC.
[Is the IP address registered in the TCP/IP
properties in the network setup correct?
Check the IP address with the administrator
of the network.]
Use the "ping" command on the PC to
contact the machine.
[At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.]
Check the LAN parameters
Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
Check the LAN parameters
Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
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IFAX Troubleshooting
Action [Remarks]
D649