Using The Debug Log; Switching On And Setting Up Save Debug Log - Ricoh B264 Service Manual

USING THE DEBUG LOG

5.8 USING THE DEBUG LOG
This machine provides a Save Debug Log feature that allows the Customer
Engineer to save and retrieve error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory but
this information is lost when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main
features:
• Switching on the debug feature so error information is saved directly to the HDD
for later retrieval.
• Copying the error information from the HDD to an SD card.
When a user is experiencing problems with the machine, follow the procedure
below to set up the machine so the error information is saved automatically to the
HDD. Then ask the user to reproduce the problem.

5.8.1 SWITCHING ON AND SETTING UP SAVE DEBUG LOG

The debug information cannot be saved until the "Save Debug Log" function has
been switched on and a target has been selected.
1. Enter the SP mode.
• Press  (Clear Modes) then use the 10-key pad to enter .
• Press and hold down  (Clear/Stop) for more than 3 seconds.
• Press "Copy SP" on the touch-panel.
• Enter  then press .
2. Under "5857 Save Debug Log", press .
COPY : SP-5857-001
Save Debug Log
On/Off (1:ON
Initial 0
3. On the control panel keypad, press "1" then press . This switches the Save
Debug Log feature on.
NOTE: The default setting is "0" (OFF). This feature must be switched on in
order for the debug information to be saved.
B264/B265
0:OFF)
_1_
5-142 SM