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Ricoh 3045 - Aficio B/W Laser Troubleshooting Manual

Troubleshooting guide
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Download this manual See also: Service Manual, Scanner Reference
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
1
2
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh 3045 - Aficio B/W Laser

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒...
  • Page 4 ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 1. When the Machine Does Not Operate As Wanted Indicators........................3 When the Function Status Indicator Lights Up in Red........4 When You Have Problems Operating the Machine..........5 When a Job Is Not Performed................10 2.
  • Page 6 5. Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected ............59 When You Cannot Send Scanned Files .............60 When Stored Files Cannot Be Accessed ..............60 When You Cannot Browse the Network to Send a Scan File ........60 When the TWAIN Driver Cannot Be Started ............60 When Stored Files Cannot Be Edited ..............61 When the Network Delivery Function Cannot Be Used ...........61...
  • Page 7 8. Remarks Where to Put Your Machine ................97 Machine Environment ....................97 Moving........................98 Power Connection....................99 Access to the Machine ...................100 Maintaining Your Machine ................101 Cleaning the Exposure Glass.................101 Cleaning the Exposure Glass Cover ..............102 Cleaning the Auto Document Feeder..............102 INDEX....................... 103...

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes.

  • Page 11: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper, or add paper, toner, or staples. d: Add Staple indicator Appears when staples run out.

  • Page 12: When The Function Status Indicator Lights Up In Red

    When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red When the function status indicator lights up in red, press the corresponding function key, and then refer to the following table. Problem Cause Solution Documents and reports The paper output tray is...

  • Page 13: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper.
  • Page 14 When the Machine Does Not Operate As Wanted Problem Cause Solution The main power indica- This occurs in the follow- Close the exposure glass cover or ADF, tor continues blinking ing cases: and check if the machine is communicat- and does not turn off ing with a computer.
  • Page 15 When You Have Problems Operating the Machine Problem Cause Solution Cannot print in duplex Duplex printing cannot Select a paper type that allows duplex mode. be done with thick pa- printing. See “Paper Type: Tray 1-4”, per, OHP transparencies, General Settings Guide. or labels selected as the paper type.

  • Page 16: Document Server

    When the Machine Does Not Operate As Wanted ❖ Document Server Problem Cause Solution The number of scanned To store scanned pages as a file, press “ Scanned pages pages exceeds the capac- [Store File]. Scanned data is stored as a exceeded max.
  • Page 17 When You Have Problems Operating the Machine Note ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down.

  • Page 18: When A Job Is Not Performed

    When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 19 When a Job Is Not Performed Mode after you select Copy Facsimile Printer Mode before you select × × × × × × × × × × Interrupt Operations Copying for Copying × × × × × → → → × × × × × → →...
  • Page 20 When the Machine Does Not Operate As Wanted Mode after you select Copy Facsimile Printer Mode before you select × × × Document Operations Server for Docu- ment Server × × × × × × × × Scanning a Document to Store in Doc- ument Server →...
  • Page 21 When a Job Is Not Performed Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ A machine with the 500–sheet finisher installed cannot accept other jobs while printing with the stapling operation. ❒ A machine with the 1000–sheet finisher installed, that is printing with the sta- pling operation on paper larger than A4 size, starts the subsequent job (for which Shift Sort Tray is specified as the output tray) only after the current print job finishes.
  • Page 22 When the Machine Does Not Operate As Wanted...

  • Page 23: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 24 Troubleshooting When Using the Copy Function Message Cause Solution The number of scanned If you want to store scanned originals as Scanned pages pages exceeds the capaci- a file, press [Store File]. The originals are exceeded max. ty per file of the Docu- stored as a file in the Document Server.
  • Page 25 When a Message Is Displayed Message Cause Solution The destination list is be- Wait until the message disappears. Do Updating the ing updated from the not switch off the power while this mes- destination network using SmartDe- sage is displayed. list...

  • Page 26: When You Cannot Make Clear Copies

    Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too Adjust the image density. See “Adjust- high.
  • Page 27 When You Cannot Make Clear Copies Problem Cause Solution Parts of images are not The correct paper size is Select the proper paper size. copied. not selected. Images appear only partially. The paper is damp. Use paper that has been stored in the recommended temperature and humid- ity condition.

  • Page 28: When You Cannot Make Copies As Wanted

    Troubleshooting When Using the Copy Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets Load paper only as high as the upper loaded exceeds the ca- limit mark on the paper tray or bypass pacity of the machine.
  • Page 29 When You Cannot Make Copies As Wanted Problem Cause Solution When sorting, the pages The memory became full You can interrupt copying when the are divided into two in the middle of sorting memory becomes full. See “Memory blocks. and the pages were de- Full Auto Scan Restart”, General Set- livered in two blocks.
  • Page 30 Troubleshooting When Using the Copy Function Problem Cause Solution When using the Margin There is a lack of margin Set a narrower margin with User Tools. Adjustment function, space on the opposite side You can set the width between 0 - 30 parts of the original im- of the binding position.
  • Page 31 When You Cannot Make Copies As Wanted Problem Cause Solution Copies are not in correct You placed the originals When placing a stack of originals in the order. in the incorrect order. ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.

  • Page 32: When Memory Is Full

    Troubleshooting When Using the Copy Function When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Message Cause Solution The scanned originals ex- Press [Print] to copy scanned originals Memory is full. ceeds the number of pag- and cancel the scanning data.

  • Page 33: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 34 Troubleshooting When Using the Facsimile Function Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. You can hear the actual volume by pressing [Check]. If you press [Cancel], the volume setting is canceled. The display returns to that of step You can set the volume level to between 0 and 7.

  • Page 35: When A Message Is Displayed

    When a Message Is Displayed When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Original jammed during Memo- Place originals that have not been Put original ry Transmission. scanned on the exposure glass or back, check it ADF again.
  • Page 36 Troubleshooting When Using the Facsimile Function Message Cause Solution The Copy or Document Server To cancel the job in process, do the Cannot scan to function is in use. following, and then try faxing send fax message again. as scanner is in Press [Exit], and then press the use for other {Copy} or {Document Server} key.
  • Page 37 When a Message Is Displayed Message Cause Solution The alias telephone number you • Check that the alias telephone Check whether entered is already registered on number is correctly pro- there are any the gatekeeper by another device. grammed in IP-Fax Settings un- network prob- der Facsimile Features.
  • Page 38 Troubleshooting When Using the Facsimile Function Message Cause Solution Cannot find the DNS server, • Check that the DNS server IPv4 Check whether SMTP Server or folder for for- address is correctly pro- there are any warding. grammed using Web Image network prob- Monitor.
  • Page 39 When a Message Is Displayed Message Cause Solution E-mail transmission was re- • Check that the user name and Check whether fused by SMTP authentication, password for SMTP authentica- there are any POP before SMTP authentica- tion or POP before SMTP au- network prob- tion or login authentication of thentication are correctly...
  • Page 40 Troubleshooting When Using the Facsimile Function Message Cause Solution No POP3/IMAP4 server ad- • Check that the host name or Check whether dress is programmed. IPv4 address of the there are any POP3/IMAP4 server is correct- network prob- ly programmed using the Web lems.
  • Page 41 When a Message Is Displayed Message Cause Solution Cannot find the DNS server or • Check that the DNS server IPv4 Check whether POP3/IMAP4 server. address is correctly pro- there are any grammed using Web Image network prob- Monitor. See the Web Image lems.
  • Page 42 Troubleshooting When Using the Facsimile Function Message Cause Solution Memory became full during Check the pages that have not been Memory is full. Parallel Memory Transmission. sent using the Communication Re- Cannot scan sult Report, and then resend those more. Transmis- pages.

  • Page 43: When You Cannot Send Or Receive Fax Messages As Wanted

    When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cord is disconnect- Make sure that the modular cord reception are impossible.
  • Page 44 Troubleshooting When Using the Facsimile Function Problem Cause Solution LAN-Fax Driver does A high security level is set by the Contact the administrator. not work. extended security function. Transmission is impos- The setting of the terminal adap- Check the setting. sible, but reception is tor used for ISDN connection is possible.
  • Page 45 When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Background of received Image density is too high. Adjust scan density. See “Image images appears dirty. Density (Contrast)”, Facsimile Images from the back of Reference. the page appear.

  • Page 46: When You Need To Cancel A Transmission

    Troubleshooting When Using the Facsimile Function Problem Cause Solution The following functions This function is made unavaila- Contact the administrator. are not available: Trans- ble by the enhanced security fer Box, Forwarding, function. Store File in the Informa- tion Box, routing e-mail received via SMTP, and Polling Transmission.

  • Page 47: When An Error Report Is Printed

    When an Error Report Is Printed When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 48: Turning Off The Main Power / In The Event Of Power Failure

    Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 49: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 50 Troubleshooting When Using the Facsimile Function...

  • Page 51: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution...

  • Page 52: When A Message Is Displayed During Installation

    Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation This section describes what to do when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver can- not be installed using Auto Run.

  • Page 53: For Windows Xp Home Edition

    When a Message Is Displayed during Installation For Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. On the [Start] menu, click [Control Panel]. Click [Printers and Other Hardware]. Click [Printers and Faxes]. Click [Add a Printer]. Follow the instructions in Add Printer Wizard.

  • Page 54: When A Message Is Displayed

    Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning Off the Main Power”, About This Machine.

  • Page 55: Alert Messages

    When a Message Is Displayed Alert Messages This section describes the machine Alert messages. Message Cause Solution • IEEE 802.11b inter- Turn off the machine and check that the IEEE 802.11b face unit was not in- IEEE 802.11b interface unit is inserted (Wireless LAN) serted when the correctly.
  • Page 56 Troubleshooting When Using the Printer Function Message Cause Solution You have tried to delete Files can be deleted by the person who The selected files without the authori- created the file. To delete a file which file(s) which you ty to do so. you are not authorized to delete, contact do not have ac- the person who created the file.

  • Page 57: Checking The Error Log

    When a Message Is Displayed Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Important ❒ The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.

  • Page 58: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check that the cable is securely plugged into the power outlet and the machine.
  • Page 59 When You Cannot Print Problem Cause Solution Printing does not start. If the machine is using Check access point settings when in the wireless LAN, the receiv- infrastructure mode. Depending on the er's MAC address may access point, client access may be limit- be preventing communi- ed by MAC address.

  • Page 60: When The Data In Indicator Does Not Light Up Or Flash

    Troubleshooting When Using the Printer Function When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink.

  • Page 61: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution The printed image is Settings for thick pa- • PCL 6/5e and PostScript 3 smudged.
  • Page 62 Troubleshooting When Using the Printer Function Problem Cause Solution It takes a long time to The data is so large or Wait for a while. complete a print job. complex that it takes time to process. If the Data In indicator is blinking, data is be- ing processed.
  • Page 63 Other Printing Problems Problem Cause Solution It takes a long time to Photographs and oth- If the Data In indicator is blinking, data has been complete a print job. er data intensive pag- received by the printer. Wait for a moment. es take a long time for Changing the following settings with the print- the machine to proc-...
  • Page 64 Troubleshooting When Using the Printer Function Problem Cause Solution ❖ RPCS It takes a long time to Photographs and oth- complete a print job. er data intensive pag- Select the lower value for [Resolution:] on the es take a long time for [Print Quality] tab in the printer driver's dia- the machine to proc- log box.
  • Page 65 Other Printing Problems Problem Cause Solution Duplex printing is Duplex printing can- Specify another paper type. malfunctioning. not be done with thick paper, OHP transparencies, or la- bels selected as the paper type. Duplex printing is Duplex printing can- Change the Paper Type setting for the tray to [2 malfunctioning.
  • Page 66 Troubleshooting When Using the Printer Function...

  • Page 67: When Scan Results Are Not As Expected

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 68: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to net- work delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-relat- ed problems.

  • Page 69: When Stored Files Cannot Be Edited

    When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files be- ing unable to be edited. Problem Cause Solution Stored files cannot be Limits have been imposed using Contact the administrator.

  • Page 70: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that might appear on the machine's control panel. When a Message Is Displayed on the Control Panel This section describes causes and remedies if an error message appears on the display of the control panel.
  • Page 71 When a Message Is Displayed Message Cause Solution The number of files ex- Reduce the number of files and send Exceeded max. ceeded the maximum them again. number of files number possible. which can be sent at the same time. Reduce the number of the selected files.
  • Page 72 Troubleshooting When Using the Scanner Function Message Cause Solution The maximum number The maximum number of characters Exceeded max. of specifiable alphanu- which can be entered for the path is 128. number of alpha- meric characters in a Check the number of characters you en- numeric charac- path has been exceeded.
  • Page 73 When a Message Is Displayed Message Cause Solution The correct Network set- • Check the network settings of the cli- Connection with tings are not made. ent computer. the destination has failed. Check • Check that components such as the LAN cable are connected properly.
  • Page 74 Troubleshooting When Using the Scanner Function Message Cause Solution Transmission has failed. Allocate sufficient space. Transmission has There was not enough failed. Insuffi- free space on the hard cient memory in disk of the SMTP server, the destination FTP server, or client com- hard disk.
  • Page 75 When a Message Is Displayed Message Cause Solution The correct protect destina- Check that the protection code is correct, Entered protec- tion code was not entered. and then enter it again. See “Registering tion code for a Protection Code”, General Settings destination is Guide.
  • Page 76 Troubleshooting When Using the Scanner Function Message Cause Solution Because of insufficient Try one of the following measures: Memory is full. hard disk space, the first Cannot scan. The • Wait for a while, and then retry the page could not be scanned data will scan operation.

  • Page 77: When A Message Is Displayed On The Client Computer

    When a Message Is Displayed Reference “Turning Off the Main Power”, About This Machine “System Settings”, General Settings Guide “Send Settings”, General Settings Guide “Registering a Protection Code”, General Settings Guide “Placing Originals”, Copy/Document Server Reference “Using the Document Server”, Copy/Document Server Reference “Storing Files Using the Scanner Function”, Scanner Reference “Deleting a Stored File”, Scanner Reference “Items for Specifying Scan Settings”, Scanner Reference...
  • Page 78 Troubleshooting When Using the Scanner Function Message Cause Solution The maximum number of The maximum number of modes that Cannot add any registerable scan modes can be stored is 99. Delete unneeded more scanning has been exceeded. modes. mode. The maximum number The maximum number of scanning are- Cannot specify of registerable scan areas...
  • Page 79 When a Message Is Displayed Message Cause Solution An unrecoverable error Contact your service representative. Fatal error has has occurred on the ma- occurred in the chine. scanner. An access mask is set. Contact the network or scanner admin- Cannot connect to istrator.
  • Page 80 Troubleshooting When Using the Scanner Function Message Cause Solution An error has occurred in • Check whether the network cable is Error has oc- the driver. connected correctly to the client curred in the computer. scanner driver. • Check whether the Ethernet board of the client computer is recognized correctly by Windows.

  • Page 81: Adding Paper, Toner And Staples

    6. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. Note ❒ Fan the paper before loading. ❒...
  • Page 82 Adding Paper, Toner and Staples Setting special paper in paper tray 2 This section describes how to load special paper into paper tray 2. Pull out the paper tray until it stops. Load the special paper below the limit mark of the tray. ZEWY110E Push the paper tray in until it stops.

  • Page 83: Loading Paper Into The Large Capacity Tray (Optional)

    Loading Paper Loading Paper into the Large Capacity Tray (Optional) This section describes how to load paper into the large capacity tray (LCT). Important ❒ Load copy paper of the same size and orientation in both left and right side trays.
  • Page 84 Adding Paper, Toner and Staples Orientation-fixed paper or two-sided paper This section describes loading paper that has a specified orientation and printing side (such as letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 85: Changing The Paper Size

    Changing the Paper Size Changing the Paper Size This section describes how to change the paper size. Important ❒ If you want to change the paper size set in the LCT, contact your service representative. Note ❒ Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur.
  • Page 86 Adding Paper, Toner and Staples Release the side lever. ZEWY160E While pressing the release lever, adjust the side guides. ZEWY170E Square the paper, and then load it in the tray with the copying face up. ZEWY180E While pressing the release lever, adjust the side guides to the new paper size.
  • Page 87 Changing the Paper Size Lock the side lever. ZEWY200E While pressing the release lever, adjust the back guide to the new paper size. ZEWY210E Adjust the paper size selector to the new paper size. ZEWY220E Gently push the paper tray in until it stops. Check the paper size shown on the display panel.
  • Page 88 Adding Paper, Toner and Staples Changing to a size that is not indicated on the paper size selector If you load a paper size that is not indicated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper.

  • Page 89: Adding Toner

    Adding Toner Adding Toner This section describes how to add and store toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

  • Page 90: Removing Toner

    Adding Paper, Toner and Staples Removing Toner This section describes how to remove toner. ARU001S Inserting Toner This section describes how to insert toner. ARU002S...

  • Page 91: Sending Fax Messages When Toner Has Run Out

    Adding Toner Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒...

  • Page 92: Adding Staples

    Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. 500-Sheet Finisher This section describes how to add staples to the 500-Sheet Finisher. ARU003S...

  • Page 93: 1000-Sheet Finisher

    Adding Staples 1000-Sheet Finisher This section describes how to add staples to the 1000-Sheet Finisher. ARU004S...

  • Page 94: Replacing The Stamp Cartridge

    Adding Paper, Toner and Staples Replacing the Stamp Cartridge When the stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not attempt to put ink into the cartridge. Doing so will result in leakage. ❒...
  • Page 95 Replacing the Stamp Cartridge Pull out the old stamp cartridge. Tap the cartridge lock lever several times. The cartridge will eject. Then re- move the cartridge, while pushing the lock lever. ZEXH080J Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. ARU016S Press the stamp cover back in until it clicks.
  • Page 96 Adding Paper, Toner and Staples...

  • Page 97: Clearing Misfeeds

    7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 98: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures shown on the sticker inside the finisher or front cover. Lit indicators show you the location of the misfeed. ARU005S Note ❒...

  • Page 99: When A Is Lit

    Removing Jammed Paper When A Is Lit This section describes how to remove jammed paper when A is lit. ARU006S When B Is Lit This section describes how to remove jammed paper when B is lit. ARU007S When C Is Lit This section describes how to remove jammed paper when C is lit.

  • Page 100: When D Is Lit

    Clearing Misfeeds When D Is Lit This section describes how to remove jammed paper when D is lit. ARU009S When P Is Lit This section describes how to remove jammed paper when P is lit. ARU010S...

  • Page 101: When R Is Lit

    Removing Jammed Paper When R Is Lit This section describes how to remove jammed paper when R is lit. ARU011S When Y Is Lit This section describes how to remove jammed paper when Y is lit. ARU012S...

  • Page 102: When Z Is Lit

    Clearing Misfeeds When Z Is Lit This section describes how to remove jammed paper when Z is lit. ARU013S...

  • Page 103: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 104: 1000-Sheet Finisher

    Clearing Misfeeds 1000-Sheet Finisher This section describes how to remove jammed staples from the 1000-Sheet Finisher. ARU015S...

  • Page 105: Remarks

    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section describes precautions for installation, relocation, and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions This section describes precautions when locating the machine.

  • Page 106: Moving

    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 107: Power Connection

    Where to Put Your Machine Power Connection This section describes the power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.

  • Page 108: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. CP999EE Rear: more than 1 cm (0.4") Front: more than 75 cm (29.6") Right: more than 1 cm (0.4") Left: more than 1 cm (0.4") Note ❒...

  • Page 109: Maintaining Your Machine

    Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 110: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. ZGJS826E Cleaning the Auto Document Feeder This section describes how to clean the ADF. GDSH130J Clean 1 and 2.

  • Page 111: Index

    INDEX Add Staple indicator Main power indicator Add Toner indicator Main power switch ADF belt is dirty Memory is full Authentication failure Misfeed indicator Misfeeds occur frequently Multi-accessing Changing the paper size Combine Copies appear dirty Network cannot be browsed Copies are too light Network delivery function cannot be used No scan image...
  • Page 112 Scanned image contains white spaces Toner Scanned image is dirty Two-sided paper Scanned image is distorted Scanned image is out of position Scanned image is upside down USB connection Scanner Properties dialog box not displayed User code entry Server-generated error e-mail Shadow appears on copies Stamp Stamp cartridge replacement...
  • Page 113 Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 114 GB GB D008-6800...

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