Using The Debug Log; Switching On And Setting Up Save Debug Log - Ricoh AP-P2 G188 Field Service Manual

5. System Maintenance Reference

Using the Debug Log

This machine provides a Save Debug Log feature that allows the Customer Engineer to save and retrieve
error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory. But this information is lost
when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
• Switching on the debug feature so error information is saved directly to the HDD for later retrieval.
• Copying the error information from the HDD to an SD card.
Do the following procedure below to set up the machine so the error information is saved automatically to
the HDD when a user has problems with the machine. Then ask the user to reproduce the problem.
5

Switching ON and Setting UP Save Debug Log

The debug information cannot be saved until the "Save Debug Log" function has been switched on and a
target has been selected.
1. Enter the SP mode and switch the Save Debug Log feature on.
• On the LCD panel, open SP5857.
2. Under "5857 Save Debug Log", select "1" with the
3. On the control panel keypad, press "1". Then press "OK" key. This switches the Save Debug Log
feature on.
• The default setting is "0" (OFF). This feature must be switched on in order for the debug
information to be saved.
4. Select the target destination where the debug information will be saved. Under "5857 Save Debug
Log", select "2 Target", enter "2" with the operation panel key with the or
disk as the target destination. Then press "OK".
• Select "3 SD Card" to save the debug information directly to the SD card if it is inserted in the
service slot.
5. Now select "SP5858" and specify the events that you want to record in the debug log. SP5858
(Debug Save When) provides the following items for selection.
1 Engine SC Error
2 Controller SC Error
244
or key.
Saves data when an engine-related SC code is generated.
Saves debug data when a controller-related SC Code is
generated.
key to select the hard