Troubleshooting; Installation Problem; Problem Accessing The Enc - ZyXEL Communications ENC User Manual

This chapter covers potential problems and the corresponding remedies.

10.1 Installation Problem

The ENC or PostgreSQL cannot be installed properly
Make sure that the computer meets the minimum hardware and software requirements. See the
1
quick start guide for more information.
Close all programs before the installation.
2
Remove any previous versions of the ENC software from your computer. See the Quick Start Guide
3
for information on how to do this.
Stop PostgreSQL before the ENC installation if it has been installed in the same computer.
4
Re-install the ENC.
5
If the problem still persists, contact your vendor. You may need to provide the following
6
information:
• all LOG files under the "%ENC_install_path%\ENC\ENC\lib\configuration" directory, and
"%install_path%\pgsql\installPG.log" and "%ENC_HOME%\bin\midas.log" files
• the operating system name and version of the computer
• the ENC version that you want to install
• the PostgreSQL version if you have installed it before the ENC
• a screenshot capture of the Command Prompt window that shows the ENC's installation progress

10.2 Problem Accessing the ENC

I cannot access the ENC
ENC User's Guide
C
HAPTER

Troubleshooting

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