Troubleshooting; Envelope Feeder Performance Problems; Inoperative Envelope Feeder; Table 4-7 Inoperative Envelope Feeder - Xerox DOCUPRINT N4525 Service Quick Reference Manual

Troubleshooting

Envelope Feeder Performance Problems

Inoperative Envelope Feeder

The Envelope Feeder does not function, the Envelope Motor does not switch on, and the
problem is not identified by a displayed Error Code.

Table 4-7 Inoperative Envelope Feeder

Step Actions and Questions
1 ENVELOPE FEEDER CONNECTION
INSPECTION
1. Remove the Envelope Feeder from the Base Engine.
2. Inspect the Plug/Jack that connects the Feeder to the
Base Engine.
Is the Plug/Jack free of damage, loose wires,
and damaged or missing pins?
2 ENVELOPE TEST PRINT
1. Enter Diagnostics Mode
2. From the Main Menu, select Test Print / Input Tray /
MBF/ENV Unit.
3. Press [4].
4. Select start print.
5. Press [4] to start print.
Does the Envelope Feeder feed an envelope?
3 COMPUTER/PRINTER CONNECTION CHECK
Check the computer/printer connection then run an
envelope print job from the host computer.
Does the printer process the envelope print
job?
4 DRIVER SOFTWARE RELOAD
1. Reload the printer driver software.
2. Run an envelope print job from the host computer.
Does the printer process the envelope print
job?
5 ENVELOPE MOTOR TEST
1. Enter Diagnostics Mode
2. From Main Menu, select Output Test / MBF/ENV Unit
/ Env Feed Mot.
3. Press [4] to start, [0] to stop.
Does the Envelope Motor run?
Volume 4 / Envelope Feeder -Troubleshooting
Yes No
Go to step 2 Replace or
repair the
connector
Go to step 3 Go to step 5
Problem Go to step 4
solved
Problem Replace the
solved System
Controller
Board (RRP
1-73)
Go to step Go to step 6
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