Xerox DOCUPRINT N4525 Service Quick Reference Manual page 72

RAP 2-18
Error Code H4-5
There is a problem with paper fed from Tray 5.
Tray 5 is out of paper or the size/type is incorrect for the print job.
Table 2-21 Error Code H4-5 Load Tray 5
Step Actions and Questions
TRAY 5 LIFT MOTOR TEST
1
1. Remove Tray 3 from the High Capacity Feeder so you
can observe Tray 5.
2. Enter Diagnostic Mode.
3. From the Main Menu, select Comp Output Test / HCF
Unit / Tray 5 Lift.
4. Press [4] to start a 2-second test..
Does the Tray 5 lift Motor run when you press
[4]?
2 TRAY 5 CHECK
Slowly slide Tray 5 out of Feeder.
Does the Tray 5 bottom plate drop as you slide
the Tray out of the Feeder?
3 TRAY 5 NO PAPER SENSOR TEST
1. Enter Diagnostic Mode
2. From the Main Menu, select Comp Input Test / HCF
Unit / Tray 5 No Paper Sen.
3. Press [4] to start test, [0] to stop.
4. Remove Tray 5 from the printer, then push the
Actuator up and then release it.
Does the Control Panel display "With Paper"
when you push the actuator up, and display
"Without Paper" when you release it?
4 HIGH CAPACITY FEEDER BOARD
REPLACEMENT
Replace the High Capacity Feeder Board [RRP 2-9
High Capacity Feeder Board (PL 12.2)].
Does the error code appear?
PRINT ENGINE CONTROLLER BOARD
5
REPLACEMENT
Replace the Print Engine Controller Board [RRP 1-72
Print Engine Controller Board (PL 11.3)].
Does the error code appear?
2-404 DocuPrint N4525 Network Printer - Service Guide
Load Tray 5
Yes
Go to step 2
Go to step 2
Go to step 4
Go to step 5
Go to step 6
No
Replace
Tray 5 Lift
Motor [RRP
2-10 Lift
Motor (PL
12.3)]
Replace
Tray 5 [RRP
2-29 High
Capacity
Feeder Tray
5 (PL 13.2)]
Replace the
Tray 5 No
Paper
Sensor
[RRP 2-15
Trays 3, 4,
and 5 No
Paper
Sensors (PL
12.3~PL
12.4)]
Problem
solved
Problem
solved