Service Diagnostics; How To Enter Service Mode; Phaser 3610; Workcentre 3615 - Xerox Phaser 3610 Service Manual

Service Diagnostics

Service Diagnostics provides service engineers with diagnostic routines for testing electro-mechanical
components, displaying status, and accessing NVRAM. Additionally, the WorkCentre 3615 has
diagnostic tests for the Fax and Scanner subsystems. Service Diagnostics are available when the printer
is placed in Service Mode. Use the tests to help diagnose problems and isolate which component or sub
assembly part needs replacement.

How To Enter Service Mode

Phaser 3610

1. Hold down the Up and Down arrow buttons and turn "On" the power of the printer.
2. Hold buttons until the display changes from Diagnosing to the Service Mode menu.
After Service Mode is started, use the buttons on the control panel and messages displayed in the LCD
to operate Service Mode. Use the Stop Button to return to the previous menu.

WorkCentre 3615

1. Start Service Mode by holding down the 2 and 8 buttons on the Control Panel while turning "On"
the printer.
2. Hold buttons until the display changes from Please Wait to the Service Mode menu.
After entering Service Diagnostics, use the touchscreen buttons and messages displayed in the LCD to
operate the Service Mode. Use the Back Arrow on the UI to return to the previous menu.
Phaser 3610, WorkCentre 3615 Service Manual
Troubleshooting
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