Xerox Phaser 3610 Service Manual page 226

Troubleshooting
FIP 1. 99
018-737 Google Cloud Print Other Error
Cause:
Another internal error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the settings, and try again.
2. Contact customer support if the issue reoccurs.
3. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
4. Update to the latest F/W.
5. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS
FIP 1. 100
018-738 Google Cloud Print XMPP Network Error
Cause:
A XMPP protocol network-related internal error has occurred.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the network connection status and the network settings.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Update to the latest F/W.
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS
2-168 Phaser 3610, WorkCentre 3615 Service Manual
PWB).
PWB).