Xerox Phaser 3610 Service Manual page 242

Troubleshooting
FIP 1. 131
031-531 Couldn't get file/folder name of SMB scan server
Cause:
Couldn't get file/folder name of server.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check access right of the folder you specified.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Ensure that the error is replicated after the printer is powered Off and then On, and then
replace (REP 5.1 ESS
FIP 1. 132
031-532 Suffix of SMB scan file name/folder name is over limit
Cause:
Suffix of file name/folder name is over limit.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Change file name/forwarding destination folder, or move or delete file in forwarding
destination folder.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
2-184 Phaser 3610, WorkCentre 3615 Service Manual
PWB).