Xerox Phaser 3610 Service Manual page 398

Troubleshooting
2. Check at Print Not Available
Cause:
The machine is
processing a print
request from another
computer.
(When No Spooling is
set for Receiving
Buffer)
The number of
connections in the
machine has exceeded
the maximum value.
3. Check at Documents Cannot be Deleted from Printers Window
Cause:
Trying to delete all the
print data displayed in
Printers window. (This
can only be done by
the administrator of
this machine.)
There are different
print data owners.
Service Pack 4.0 or
later is not installed.
(For Windows NT 4.0)
2-340 Phaser 3610, WorkCentre 3615 Service Manual
Check Method
Check that the printing is in progress in
the machine. (A write error dialog
appears indicating that there is no area
to store the files in queue.)
The port connection is also being hold
when the printer is paused due to no
paper because it is hold "since a job
request has been issued to Net until
printing is complete".
Check the maximum number of sessions
of SMB from the EWS Protocol menu to
check whether Jobs reaching or
exceeding the Maximum Number of
Sessions were requested simultaneously
at the site.
Check Method
From the Printers menu, check whether
the system is trying to delete the print
data. (Clear Print Jobs menu)
Check that the name displayed in Owner
of the selected print data matches the
login name that is logged in to Windows.
Check the version of Service Pack, which is
displayed at start up of WindowsNT 4.0.
Action
After print process has been
completed in the machine, issue
a print request or switch the
machine setting to Spool to
Memory.
Wait for a while and issue the
same print request again.
Or, check the number of users
that can use the machine at the
same time and set the
maximum number of sessions to
an appropriate value from the
EWS Protocol menu.
Action
Select the print data to be
deleted and delete the print
data from Documents menu in
the Printers window. (Cancel
Job menu)
Log in to Windows using the
name displayed in Owner of the
print data to delete the data.
Install Service Pack version 4.0
or later.