Xerox Phaser 3610 Service Manual page 403

Cause:
The slave file server
settings are different
(bindery service
mode).
The sheet number of
the print data is
different from the
sheet number that has
been set in the printer.
IPX checksum level
settings are different.
NCP packet signature
level settings are
different.
The default device
name setting is wrong.
No directory tree
name is set.
Context is not set in
place.
Another printer object
has been connected.
Check Method
Use PCONSOLE from the workstation to
check that Defined by Other Settings is
displayed for the printer type in Print
Server Information > Printers >
Environment Settings for Printer xxx.
Use NWADMIN from the workstation to
select a target printer and then check
that the start sheet number in the
environment settings is the same as the
number of the print data.
Use the set command in the file server
console screen to check the IPX checksum
is not set to Level 2.
Use the set command in the file server
console screen to check the NCP packet
signature is not set to Level 3.
Print "Configuration Report" to check the
lower 6-digit (3 bytes) of the Ethernet
address.
Print the "Configuration Report" to check
if a tree name is set.
Print the "Configuration Report" to check
if a Context is set.
Use NWADMIN from the workstation to
check that a correct object has been
allocated in the Layout Information of
the desired print server.
If it is not set to Defined by
Other Settings, change it to
Defined by Other Settings and
then reflect the setting
parameters.
Use NWADMIN from the
workstation to match the
number for Start Sheet with the
number of the print data in the
environment settings for the
target printer.
Enter the following command in
the file sever console screen to
set the IPX checksum to Level 0
or Level 1. set Enable IPX
Checksum = x
(x:0 or 1)
Enter the following command in
the file sever console screen to
set the NCP packet signature to
Level 0, 1, or 2 and then restart
the file server. set NCP Packet
Signature Option = x (x:0, 1, or
2)
1. Use a correct Ethernet
address to set the device name.
2. Set the device name to other
than the default value.
Set a tree name.
Set the Context.
1. Use the Centre Ware Utilities
CD-ROM from the workstation
to set the file server
name/tree/context/operation
mode correctly.
2. Use the Centre Ware Internet
Services from the workstation to
set the file server
name/tree/context/operation
mode correctly.
Phaser 3610, WorkCentre 3615 Service Manual 2-345
Troubleshooting
Action