Xerox Phaser 3610 Service Manual page 221

FIP 1. 89
017-987 FAX Controller Error
Cause:
Cannot read file because it is bigger than read destination buffer.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Wait until the Pending FAX Jobs will be sent, or delete the Pending FAX data.
2. Divide the FAX data into smaller blocks or convert the data to a smaller format.
3. Update to the latest F/W.
4. Power the printer Off and On. If there is still an issue, replace the following parts in sequence.
• (REP 5.4 Fax
• (REP 5.1 ESS
FIP 1. 90
017-988 Scan Time Out
Cause:
Timeout at start of Scan To Application.
Solution:
The machine will recover after the OK button is pressed or message is displayed for specified
time.
If the error persists:
1. Check the USB connection.
2. Reconnect the PC and the printer.
3. Set these items correctly. (Scan Form/Image Type/Resolution/Paper size/Output Destination)
4. Ensure that the error is replicated after the printer is powered Off and then On, and then
Install the correct Driver Software.
PWB)
PWB)
Phaser 3610, WorkCentre 3615 Service Manual 2-163
Troubleshooting