Xerox Phaser 3610 Service Manual page 252

Troubleshooting
FIP 1. 151
031-552 SMB scan
Cause:
Cancel is selected for processing in the case of file name duplication, and job is cancelled
because of file name duplication.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Set other than"Cancel" for processing in the case of file name duplication, or change/delete
the file name the same as the one specified in sending a destination folder.
2. Perform the following in sequence.
• " Network System Fault Check"
• " Network-related Details Check Flow"
3. Take corrective actions at the host side.
FIP 1. 152
031-574 FTP Scan Host Name Resolution Fail
Cause:
DNS library call error.
Solution:
The machine will recover after the OK or Close button is pressed or message is displayed for
specified time.
If the error persists:
1. Check DNS connection, or check if name of forwarding destination server is registered with
DNS.
2. Take corrective actions at the host side.
2-194 Phaser 3610, WorkCentre 3615 Service Manual