Xerox Phaser 3610 Service Manual page 404

Troubleshooting
Cause:
The Net Ware port is
not enabled.
The file server is down.
A printer with the
same device name
exists on a network.
The Net Ware port is
not enabled.
2. Check at Printing not performed as desired
Cause:
Different printer
languages are set in
the print data and the
machine.
3. Check at Printer failure not notified
Cause:
The notifier is not
registered in the
notifier list of the print
server.
2-346 Phaser 3610, WorkCentre 3615 Service Manual
Check Method
Print the "Configuration Report" to check
if the Net Ware port is enabled.
Turn OFF the machine and use
NWADMIN from the workstation to check
that the appropriate printer object status
is set to job standby.
Print the "Configuration Report" to check
if the network number remains 0000000
(Net Ware server down) when the
IPX/SPX is being used.
Also check if the IP Address remains
0.0.0.0 (Fixed IP Address not set, or
address providing server (DHCP) is down)
when TCP/IP is used.
Check Method
Check the printer language in the
machine.
Check Method
Use PCONSOLE from the workstation to
check that the user name of a job sender
or the group name to which the job
sender belongs is registered in Print
Server Information > Printers >
Environment Settings for Printer xxx >
Notification.
Action
Enable the Net Ware port.
Search for a target file server
from Network Computers.
Use the Centre Ware Utilities
CD-ROM from the workstation
to set a different device name.
For IPX/SPX, activate the Net
Ware server.
For TCP/IP, set a fixed IP
Address or activate the address
providing server (DHCP).
Action
Match the printer languages set
in the print data and the
machine.
Action
Register the user name of a job
sender or the group name to
which the job sender belongs in
Notification.