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Xerox Phaser 3610 User Manual

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Xerox
Phaser
3610
®
®
Black and White Printer
Imprimante noir et blanc
Xerox
Phaser
®

User Guide

Guide d'utilisation
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Guida per l'utente
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3610
®
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  Summary of Contents for Xerox Phaser 3610

  • Page 1: User Guide

    Xerox Phaser 3610 ® ® Black and White Printer Imprimante noir et blanc Xerox Phaser 3610 ® ® User Guide Guide d'utilisation Italiano Svenska Användarhandbok Čeština Uživatelská příručka Guida per l’utente Deutsch Dansk Betjeningsvejledning Polski Przewodnik użytkownika Benutzerhandbuch Suomi Español Guía del usuario...
  • Page 2 © 2013 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
  • Page 3: Table Of Contents

    Selecting a Location for the Printer ........................29 Connecting the Printer ..............................30 Selecting a Connection Method ........................30 Connecting to a Computer Using USB......................30 Connecting to a Wired Network ........................31 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 4 Loading Paper in Trays 1–4 ..........................58 Configuring Tray Behavior ..........................60 Printing on Special Paper ............................62 Envelopes ................................. 62 Labels ..................................65 Printing Printing Overview ................................70 Selecting Printing Options ............................71 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 5 Cleaning the Transfer Unit ..........................94 Resetting Defaults ..............................94 Initializing the Print Meter ..........................95 Resetting the Transfer Unit ..........................95 Resetting the Fuser ............................... 95 Clearing Job History ............................. 96 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 6 Clearance Requirements with Optional 550-Sheet Feeder ..............128 Environmental Specifications ..........................129 Temperature ................................. 129 Relative Humidity ............................... 129 Elevation ................................. 129 Electrical Specifications ............................130 Power Supply Voltage and Frequency ......................130 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 7 Domestic/Household Environment ......................142 Professional/Business Environment ......................142 Collection and Disposal of Equipment and Batteries ................143 Battery Symbol Note ............................143 Battery Removal ..............................143 Other Countries................................144 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 9: Safety

    • Environmental, Health, and Safety Contact Information ................16 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. ®...
  • Page 10: Electrical Safety

    Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 11: Emergency Turn Off

    Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.
  • Page 12: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
  • Page 13: Printer Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
  • Page 14: Maintenance Safety

    • Do not use aerosol cleaners. Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. ® ® Xerox...
  • Page 15: Printer Symbols

    Warning: Wait for the printer to cool for the specified time before touching the fuser. This item can be recycled. For details, see Recycling and Disposal on page 139. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 16: Environmental, Health, And Safety Contact Information

    Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 For product safety information in the United States, go to www.xerox.com/environment.
  • Page 17: Features

    This chapter includes: • Parts of the Printer ................................18 • Energy Saver Mode ................................. 22 • Information Pages ................................23 • Administrative Features ..............................24 • More Information ................................26 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 18: Parts Of The Printer

    Rear View .................................... 19 • Internal Parts ..................................19 • Control Panel ..................................20 Front View 1. Tray 2 (optional) 3. Bypass Tray 2. Tray 1 4. Control Panel ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 19: Rear View

    11. Wireless Network Adapter Port 6. Control Board Internal Parts 1. Front Door Handle 4. Smart Kit Drum Cartridge 2. Output Tray Paper Stop 5. Toner Cartridge 3. Front Door ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 20: Control Panel

    Left and Right arrows: Moves forward and backward through submenus or number fields. To display the Walk-up Features menu and to list Secure Jobs and Saved Jobs, press the Left arrow button. Cancel: Ends the active print job. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 21 Blinks red when an error occurs that requires technical support. 10. Ready Indicator − Lights green when the printer is ready to receive data. − Blinks green when the printer is busy receiving data. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 22: Energy Saver Mode

    The printer automatically cancels Energy Saver mode when it receives data from a connected computer. To exit Energy Saver mode manually, press the Power Saver button on the control panel. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 23: Information Pages

    At the printer control panel, press the Menu button. To navigate through the menu, use the Up or Down arrow buttons. Note: Navigate to Information Pages, then press OK. Navigate to Configuration, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 24: Administrative Features

    Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to access printer features, you log in with your user credentials. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 25: Billing Meter

    To navigate through the menu, use the Up or Down arrow buttons. Navigate to Billing Meters, then press OK. To select a billing meter, use the Up or Down arrow buttons. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 26: More Information

    More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/3610docs System Administrator Guide www.xerox.com/office/WC3615docs Recommended Media List United States: www.xerox.com/paper European Union: www.xerox.com/europaper Technical support information for your printer;...
  • Page 27: Installation And Setup

    • Configuring General Setup Using the Control Panel ..................38 • Installing the Software ..............................39 See also: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/3610support ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 28: Installation And Setup Overview

    Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to CentreWare Internet Services.
  • Page 29: Selecting A Location For The Printer

    After positioning the printer, you are ready to connect it to the power source and computer or network. See also: Total Space Requirements on page 127 Clearance Requirements on page 127 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 30: Connecting The Printer

    To use USB, you must have Windows XP SP1 and later, Windows Server 2003 and later, or Macintosh OS X version 10.5 and later. To connect the printer to the computer using a USB cable: ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 31: Connecting To A Wired Network

    Attach the power cord to the printer, plug the cord into an electrical outlet, then turn on the printer. Set or automatically discover the network IP address of the printer. For details, see the System Administrator Guide at www.xerox.com/office/WC3615docs. Finding the IP Address of the Printer Using the Control Panel To install the print drivers for a network-connected printer, you need the IP address of your printer.
  • Page 32: Connecting To A Wireless Network

    To attach the wireless network adapter to the printer, follow the installation sheet provided with the wireless network adapter. Note: Once the wireless network adapter is installed, remove it only as needed and after reading the instructions for its removal. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 33 Turn on the printer. In the Admin Menu, configure the Wi-Fi settings. For details, see the System Administrator Guide at www.xerox.com/office/WC3615docs. Removing the Wireless Network Adapter Turn off the printer. Unscrew the thumbscrew on the back of the left door, then open the left door.
  • Page 34: Configuring Network Settings

    IP address to every computer and printer on the network that is configured to use DHCP. If you use a Cable or DSL router, see the documentation for your router for information on IP addressing. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 35: Configuring General Setup Using Centreware Internet Services

    Under Page Description Language, find the version numbers for each of the page description languages installed on the printer. In the Memory section, find the amount of RAM. If Device Memory is installed, its memory amount appears after SD Card. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 36: Configuring System Settings

    Next to Date Format, Time Format, and Time Zone, select the setting for each from the corresponding list. Using the selected format, next to Set Date, enter the date. Using the selected format, next to Set Time, enter the time. Click Save Changes. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 37: Configuring Tray Settings

    To have the display prompt you for the paper settings each time the paper tray is loaded, next to the corresponding tray, select On. Under Tray Priority, select the tray priority for paper usage. 10. Click Save Changes. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 38: Configuring General Setup Using The Control Panel

    To print a specific information page, press OK. Using the Power On Wizard The Power On Wizard helps to configure several preliminary settings for the printer, including the country, date, time, and time zone. For details, see the System Administrator Guide at www.xerox.com/office/WC3615docs. ® ® Xerox...
  • Page 39: Installing The Software

    Macintosh OS X version 10.5, 10.6, 10.7, and 10.8. UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface. For details, see www.xerox.com/office/3610drivers. Installing the Print Drivers for a Windows Network Printer Insert the Software and Documentation disc into the appropriate drive on your computer.
  • Page 40: Installing The Print Drivers For A Windows Usb Printer

    Complete the registration form, then click Submit. Installing Print Drivers for Macintosh OS X Version 10.5 and Later Install the Xerox print driver to access all features of your printer. To install the print driver software: Insert the Software and Documentation disc into the appropriate drive on your computer.
  • Page 41: Installing Drivers And Utilities For Unix And Linux

    Services for UNIX Systems is a two part installation process. It requires the installation of a ® ® Xerox Services for UNIX Systems code package and a printer support package. The Xerox Services for UNIX Systems code package must be installed before installing the printer support package. Note: You must have root or superuser privileges to perform the UNIX print driver installation on your computer.
  • Page 42: Other Drivers

    To begin downloading, click the Start button. ® Repeat steps a and b, then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier. The second part of the driver package is ready for download.
  • Page 43: Installing The Printer As A Web Service On Devices

    Select Add a printer using a TCP/IP address or hostname, then click Next. From the Device type field, select Web Services Device. Enter the printer IP address in the Hostname or IP address field, then click Next. Click Close. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 45: Paper And Media

    Paper and Media This chapter includes: • Supported Paper ................................46 • Loading Paper ................................... 50 • Printing on Special Paper .............................. 62 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 46: Supported Paper

    Recommended Media List (Europe) Ordering Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/3610supplies. General Paper Loading Guidelines • Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.
  • Page 47: Paper That Can Damage Your Printer

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
  • Page 48: Supported Paper Types And Weights

    6.4 x 9 in.) 3.9 x 7.5 in.) DL envelope (110 x 220 mm, No. 10 envelope (241 x 105 mm, 4.33 x 8.66 in.) 4.1 x 9.5 in.) ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 49: Supported Paper Types And Weights For Automatic 2-Sided Printing

    Length: 127–355.6 mm (5–14 in.) Tray 1 • Width: 76.2–215.9 mm (3–8.5 in.) • Length: 127–355.6 mm (5–14 in.) Trays 2–4 • Width: 139.7–215.9 mm (5.5–8.5 in.) • Length: 210–355.6 mm (8.3–14 in.) ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 50: Loading Paper

    Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. Move the width guides to the edges of the tray. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 51 Note: Letterhead Duplex Mode allows 1-sided print jobs to be loaded in the same orientation as 2-sided print jobs. For details, see Enabling Letterhead Duplex Mode on page 76. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 52 Verify that the displayed paper type matches the paper in the tray. If correct, press OK. If the displayed paper type does not match the paper in the tray, navigate to the correct paper type, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 53: Loading Small Paper Sizes In The Bypass Tray

    To simplify loading paper in the bypass tray, remove the tray from the printer. Open the bypass tray. To remove the bypass tray from the printer, pull the tray straight out of the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 54 To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. Load the paper in the tray. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 55 Verify that the displayed paper type matches the paper in the tray. If correct, press OK. If the displayed paper type does not match the paper in the tray, navigate to the correct paper type, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 56: Configuring Trays 1-4 For The Paper Length

    Remove all paper from the tray. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 57 Load paper into the tray, then insert it back into the printer. For details, see Loading Paper in Trays on page 66. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 58: Loading Paper In Trays 1-4

    2-sided print jobs. For details, see Enabling Letterhead Duplex Mode on page 76. − For 2-sided printing, load letterhead and pre-printed face down with the top edge facing you. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 59 If the tray does not go in all the way, ensure that the paper lift plate at the back of the tray is locked down. • If the tray is extended for legal size paper, the tray protrudes when it is inserted into the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 60: Configuring Tray Behavior

    Navigate to Tray Settings, then press OK. Navigate to the desired paper tray, then press OK. Navigate to Display Popup, then press OK. Navigate to On, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 61 Navigate to Tray Settings, then press OK. Navigate to Bypass Tray, then press OK. Navigate to Tray Mode, then press OK. Navigate to Panel Specified or Driver Specified, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 62: Printing On Special Paper

    Printing on Special Paper This section includes: • Envelopes .................................... 62 • Labels ....................................65 To order paper or other media, contact your local reseller or visit www.xerox.com/office/3610supplies. See also: www.xerox.com/paper Recommended Media List (United States) www.xerox.com/europaper Recommended Media List (Europe) Envelopes You can print envelopes from the bypass tray only.
  • Page 63 Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 64 For C5 envelopes, do one of the following. If the envelopes wrinkle, try another option. • Insert envelopes with the print side up, flaps closed and down, and flaps going into the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 65: Labels

    12. To return to the previous menu, press the Left arrow button. 13. Navigate to Paper Size, then press OK. 14. Navigate to the desired envelope size, then press OK. Labels You can print labels from any tray. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 66 To select a setting, press the Up or Down arrow buttons, then press OK. To return to the previous menu, press the Left arrow button. 10. Navigate to Paper Type, then press OK. 11. Navigate to Labels, then press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 67: Guidelines For Printing Labels

    Remove all other paper from the tray before loading labels. CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 69: Printing

    Printing This chapter includes: • Printing Overview ................................70 • Selecting Printing Options ............................71 • Printing Features ................................74 • Using Custom Paper Sizes............................. 81 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 70: Printing Overview

    Windows or CMD+P for Macintosh. Select your printer from the list. To access the print driver settings for Windows, select Properties or Preferences. For Macintosh ® select Xerox Features. Note: The title of the button varies depending on your application.
  • Page 71: Selecting Printing Options

    Printing options, also called print driver software options, are specified as Printing Preferences in ® Windows, and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing Preferences become the default setting.
  • Page 72: Windows Printing Options

    Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 73: Macintosh Printing Options

    With the document open in your application, click File > Print. Select your printer from the list. ® Select Xerox Features from the Copies & Pages menu. Select the desired printing options from the drop-down lists. Click Print to send the job to the printer.
  • Page 74: Printing Features

    On the Printing Options tab, click the arrow to the right of the 2-Sided Printing, then select 1-Sided Print. To close the Printing Preferences dialog box, click OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 75: Sided Page Layout Options

    Note: 2-Sided Printing is part of the Earth Smart settings. To change your default print driver settings, see Setting Default Printing Options for Windows. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 76: Orientation

    To expand the menu, in the Properties pane, next to the General Setup folder, click the plus symbol (+). From the General Setup menu, click System Settings. Under Output Settings, next to Letterhead Duplex Mode, click Enable. Click Save Changes. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 77: Printing Multiple Pages To A Single Sheet

    You can select a value from zero to 1 point. Gutter Creep Error!Error! ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 78: Print Quality

    − Print in Foreground prints the watermark over the text and graphics in the document. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 79: Scaling

    Special job types stored on the RAM disk on the printer are removed when the printer powers off. To store the special job types permanently, install the Device Memory option on the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 80: Secure Print

    Navigate to the desired job, then press OK. Select an option. If you selected Delete after Print, to specify the number of print jobs, use the arrow buttons. Press OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 81: Using Custom Paper Sizes

    • Printing on Custom Paper Sizes ..........................82 ® ® The Xerox Phaser 3610 Black and White Printer prints on custom paper sizes that are within the minimum and maximum size range supported by the printer. For details, see Supported Standard...
  • Page 82: Printing On Custom Paper Sizes

    50. In the application, click Page Setup. From the Paper Size drop-down list, select the custom paper size. Click OK. In the application, click Print. Click OK. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 83: Maintenance

    Maintenance This chapter includes: • Cleaning the Printer ................................ 84 • Ordering Supplies ................................86 • Managing the Printer ..............................90 • Moving the Printer ................................99 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 84: Cleaning The Printer

    Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 85: Cleaning The Exterior

    Switch off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 86: Ordering Supplies

    • Recycling Supplies ................................89 Consumables Consumables are printer supplies that get depleted during the operation of the printer. The consumable ® supply for this printer is the genuine Xerox Black Toner Cartridge. Notes: • Each consumable includes installation instructions.
  • Page 87: When To Order Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
  • Page 88: Toner Cartridges

    Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. •...
  • Page 89: Recycling Supplies

    The toner cartridge is low. Order a new toner cartridge. Toner Out: Replace Toner Cartridge The toner cartridge is empty. Open the front door and replace the toner cartridge. Recycling Supplies ® For more information on the Xerox supplies recycling program, go to: www.xerox.com/gwa. ® ® Xerox Phaser...
  • Page 90: Managing The Printer

    Navigate to Admin Settings, then press OK. Navigate to Service Tools, then press OK. Select F/W Version, then press OK. To return to the Ready screen, press the Menu button. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 91: Adjusting Paper Type

    Repeat this procedure for each paper type you need to adjust. To return to Service Tools, press the Back arrow button, or to return to the main menu, press the Menu button. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 92: Adjusting The Fuser

    Select Adjust Density, then press OK. To increase or decrease the amount of offset, use the arrow buttons, then press OK. To return to the Ready screen, press the Menu button. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 93: Printing Charts

    At the Are you sure? prompt, press Yes, then press OK. The process runs automatically. Wait three minutes for the process to complete and the printer to return to Ready. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 94: Cleaning The Transfer Unit

    Navigate to Service Tools, then press OK. Navigate to Reset Defaults, then press OK. At the Are you sure? prompt, press Yes, then press OK. After the process completes, the printer to returns to Ready. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 95: Initializing The Print Meter

    Navigate to Service Tools, then press OK. Navigate to Reset Fuser, then press OK. At the Are you sure? prompt, press Yes, then press OK. After the process completes, the printer to returns to Ready. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 96: Clearing Job History

    − Stored Document: Erases all Saved Job files. At the Are you sure? prompt, press Yes, then press OK. After the process completes, the printer to returns to Ready. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 97: Clearing Device Memory

    Clearing Device Memory The Clear Device Memory feature initializes the optional Device Memory. Note: This feature is available only when the optional Xerox Device Memory is installed. This feature is not compatible with generic memory devices. To clear device memory: At the printer control panel, press the Menu button.
  • Page 98: Decreasing Electrostatic Memory

    Navigate to Admin Settings, then press OK. Navigate to Service Tools, then press OK. Select Ghost Control, then press OK. Select On, then press OK. To return to the Ready screen, press the Menu button. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 99: Moving The Printer

    • Keep the printer level to avoid toner spillage. • Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit. CAUTION: Failure to repackage the printer properly for shipment can result in damage not covered ®...
  • Page 101: Troubleshooting

    Troubleshooting This chapter includes: • General Troubleshooting............................. 102 • Paper Jams ..................................105 • Print-Quality Problems ..............................115 • Getting Help ..................................120 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 102: General Troubleshooting

    There is an obstruction or debris inside the Turn off the printer and remove the obstruction or debris. If you printer. cannot remove it, contact your Xerox representative. The Smart Kit Drum Cartridge is not fully Remove and reseat the Smart Kit Drum Cartridge.
  • Page 103: Printer Does Not Print

    Turn off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then turn on the printer. If the error persists, contact your Xerox representative. The printer is busy. • If the Ready Indicator is flashing, it is normal. A previous print job could be the problem.
  • Page 104: Printer Resets Or Turns Off Frequently

    Turn off the printer, then turn it on again. Print the Error History report from the Information Pages menu. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible Turn off the printer, then connect the power cord to a suitable power supply.
  • Page 105: Paper Jams

    Switch off the printer immediately and wait 20 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments.
  • Page 106: Minimizing Paper Jams

    Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.
  • Page 107: Clearing Paper Jams

    Remove any paper from the bypass tray. To remove the bypass tray from the printer, pull the tray straight out of the printer. Remove any remaining pieces of paper. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 108 Insert tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal size paper, the tray protrudes when it is inserted into the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 109 To resolve the error displayed on the control panel you must clear all paper from the paper path. To open the lower rear door for an optional paper tray, pull it down from the top. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 110 To open the rear door, pull the release and lower the cover. If paper is jammed in the fuser, raise both green levers to open the fuser. To open the paper guide, raise the green handle. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 111 Remove the paper as shown. Return the paper guide to its normal position. Lower the levers to their original position. Remove any jammed paper from the back of the printer. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 112 Troubleshooting 10. Close the rear door. Note: The rear cover cannot close until both green levers are returned to their starting position, as instructed in step 8. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 113: Troubleshooting Paper Jams

    Remove the paper from the tray, and replace it with new dry paper. Too much static electricity is present. • Try a new ream of paper. • Do not fan transparencies before loading in tray. Use only Xerox approved paper. For details, see Supported Paper Using unsupported paper. page 46.
  • Page 114: Paper Jam Message Stays On

    To reset the interlock switch and clear the paper jam message, open and close the back door. Note: Check for, and remove, torn pieces of paper in the paper path. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 115: Print-Quality Problems

    When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a Demo Page to more precisely determine the print-quality problem. If the print quality does not improve after carrying out the appropriate action, contact your Xerox representative. ®...
  • Page 116 • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. • Replace the paper with a recommended size and type, and confirm that your printer and print driver settings are correct.
  • Page 117 Solutions The output is blank. • Turn off the printer, then turn it on again. • If the error persists, contact your Xerox representative. Streaks appear in the output. • Replace the Smart Kit Drum Cartridge. • Contact your Xerox representative.
  • Page 118 CentreWare Internet Services. If the toner cartridge is near empty, replace it. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. • Clean the developer. For details, see Cleaning the Developer on page 93.
  • Page 119 Adjusting the Transfer Unit on page 91. Toner streaks appear on the edges of Enable the Decrease Electrostatic Memory feature. For details, see prints. Decreasing Electrostatic Memory on page 98. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 120: Getting Help

    You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/office/3610support. Information Pages Your printer has a printable set of information pages. These include configuration and font information, demonstration pages, and more.
  • Page 121: More Information

    More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/3610docs System Administrator Guide www.xerox.com/office/WC3615docs Recommended Media List United States: www.xerox.com/paper European Union: www.xerox.com/europaper Technical support information for your printer;...
  • Page 123: Specifications

    Printer Configurations and Options ........................124 • Physical Specifications ..............................126 • Environmental Specifications ............................ 129 • Electrical Specifications ............................... 130 • Performance Specifications ............................131 • Controller Specifications ............................. 132 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 124: Printer Configurations And Options

    Specifications Printer Configurations and Options Standard Features ® ® The Xerox Phaser 3610 Black and White Printer provides the following features: ® ® Feature Xerox Phaser 3610 Black and White Printer Print speed Standard mode up to 47 ppm for Letter and 45 ppm for A4...
  • Page 125: Options And Upgrades

    Options and Upgrades • Wireless network adapter • 550-Sheet Feeder with up to 3 additional trays • 512 MB RAM Memory • 4 GB Device Memory • Printer Stand ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 126: Physical Specifications

    42.6 cm (16.8 in.) Height 31.5 cm (12.4 in.) 41.0 cm (16.2 in.) Weight 13 kg (28.7 lb.) 16.1 kg (35.5 lb.) Standard Configuration Configuration with Optional 550-Sheet Feeder ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 127: Total Space Requirements

    Depth 142.2 cm (56.0 in.) 142.2 cm (56.0 in.) Height 48.9 cm (19.3 in.) 58.4 cm (23.0 in.) Clearance Requirements ® ® Xerox Phaser 3610 Black and White Printer ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 128: Clearance Requirements With Optional 550-Sheet Feeder

    Specifications Clearance Requirements with Optional 550-Sheet Feeder ® ® Xerox Phaser 3610 Black and White Printer ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 129: Environmental Specifications

    Under extreme environmental conditions, such as 10°C and 85% relative humidity, defects can occur due to condensation. Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 130: Electrical Specifications

    AC outlet. ENERGY STAR Qualified Product ® ® ® The Xerox Phaser 3610 Black and White Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR mark are registered United States trademarks.
  • Page 131: Performance Specifications

    Paper size. Letter (8.5 x 11 in.) and A4 (210 x 297 mm) sizes share the fastest print speed. Larger sizes reduce print speeds. • Paper type: Plain prints faster than Rough Surface. • Paper weight: Lightweight prints faster than heavier paper, such as Cardstock and Labels. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 132: Controller Specifications

    Specifications Controller Specifications Memory ® ® Memory Xerox Phaser 3610 Black and White Printer Standard memory 512 MB RAM (optional 1024 MB total) Device Memory 4 GB Device Memory (optional) Flash memory 64 MB ROM EEPROM 48 KB EEPROM Interfaces Universal Serial Bus (USB 2.0)
  • Page 133: Regulatory Information

    Regulatory Information This appendix includes: • Basic Regulations ................................134 • Material Safety Data Sheets ............................. 138 Xerox® Phaser® 3610 Black and White Printer User Guide...
  • Page 134: Basic Regulations

    • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
  • Page 135: European Union

    This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental Information...
  • Page 136: Germany

    To learn more about Xerox participation in sustainability initiatives, please visit our website at: www.xerox.com/about-xerox/environment/enus.html Germany Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz...
  • Page 137: Turkey Rohs Regulation

    (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. ®...
  • Page 138: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 139: Recycling And Disposal

    Recycling and Disposal This appendix includes: • All Countries ..................................140 • North America ................................. 141 • European Union ................................142 • Other Countries ................................144 ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 140: All Countries

    Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 141: North America

    Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment , or for recycling and disposal information, contact your local authorities.
  • Page 142: European Union

    In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. ®...
  • Page 143: Collection And Disposal Of Equipment And Batteries

    This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. ® ® Xerox Phaser 3610 Black and White Printer User Guide...
  • Page 144: Other Countries

    Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. ® ® Xerox Phaser 3610 Black and White Printer User Guide...