Customer Assistance - GE LOGIQ E9 Service Manual

GE
D 5535208-100, R
IRECTION
Section 1-10

Customer assistance

1-10-1 Contact information
If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number.
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue repeatable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop, 4D multi-volume loop.
NOTE: Restart the application before resuming clinical scanning.
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Section 1-10 - Customer assistance
LOGIQ E9 S M
ERVICE ANUAL