GE LOGIQ E9 Service Manual page 252

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5535208-100, R

Collecting a Screen Capture with Logs (cont'd)

For Application SW R3.x.x or later, the Service Directory is no longer located under the export

folder, it is located in d:\ root directory (d:\service).

Restart the application before resuming clinical scanning.

To save to a CD/DVD you MUST select CD/DVD Recordable as the destination device,

otherwise the data is written to the default Export/Service directory on the hard drive. The

Export/Service directory is only used for InSite ExC. It is not intended for images or report

storage use.

For CD/DVD; the system will automatically format if you insert an unformatted disk, gather logs and write

it out to the disk.

The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates

the possibility of artifacts from compression.

Double check the media that you made to ensure it contains at least two files. An example is shown in

Figure 7-2 "Example of Zipped Trouble Image and Logs File" on page

In R2.x.x or later, the name of the file includes the name of the system:

log_93448US9_090910_101235.ziplog_computerName_YYMMDD_HHMMSS.zip.

Marking Log files

If a customer is experiencing issues during operations, the event can be marked and logged by pressing

Alt+1 or Alt+2 when they occur. When Alt+1 or Alt+2 are pressed, a marker is placed in the log to aid

log analysis.

Figure 7-2 Example of Zipped Trouble Image and Logs File

Section 7-3 - Gathering Troubleshooting Data