Customer Assistance; Contact Information - GE Vivid 7 Service Manual

GE H
EALTHCARE
D FC091194, R
IRECTION EVISION
Section 1-10

Customer Assistance

1-10-1

Contact Information

If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number.
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue reproduceable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop, 4D multi-volume loop.
NOTE: Restart the application before resuming clinical scanning.
Table 1-24
USA
GE Healthcare
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
Canada
Latin America
Europe
GE Ultraschall Deutscland Gmbh & Co. KG
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
Asia (Singapore)
GE Ultrasound Asia
Service Department - Ultrasound
298 Tiong Bahru Road #15-01/06
Central Placa
Singapore 168730
Japan Support Center
11
Phone numbers for Customer Assistance
LOCATION
Service: On-site
Service Parts
Application Support
Service
Application Support
Phone:
Fax:
Tel:
Fax:
Phone:
Fax:
Chapter 1 - Introduction
PHONE NUMBER
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
1-800-668-0732
1-800-321-7937
1-262-524-5698
+33 (0) 130-831-300 (General Imaging and Cardiac)
+43 (0) 7682-3800-26 (Voluson-Logiqbook)
+49 (0) 2122-8024-31
+65 6291-8528
+65 6291-7006
81-426-48-2940
81-426-48-2905
V 7 S M
IVID ERVICE ANUAL
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