Avaya MCC1 Maintenance Procedures page 414

Additional maintenance procedures
IP Telephones
Table 106: IP Telephone problems and solutions
Problem/Symptom
No dial tone
Echo, noise or static when using a
headset; handset operation works
properly
Phone does not ring
Speakerphone does not operate
A feature does not work as indicated in
the User Guide
All other IP Phone problems
414
Suggested solution
Make sure both the handset and line cords into the phone
are securely connected. Note that there may be a slight
operational delay if you unplug and reconnect the phone.
If you have a 4612 or 4624 IP Telephone, check to be sure
the phone is powered (press Menu, then Exit); if nothing
appears on the display, check your power source.
If you have a 4612 or 4624 IP Telephone, check to be sure
your phone is communicating with the switch; press
Menu, then any of the softkey features (e.g., Timer). If
the selected feature activates, the switch/IP phone
connection is working.
Reset or power cycle the phone.
See your Telephone System Administrator if the above
steps do not produce the desired result.
Check the status of the VoIP board.
Check the headset connection.
If the connection is secure, verify that you are using an
approved headset, base unit and/or adapter, as described
in the list of approved Avaya Communication compatible
Headsets.
If you have a 4612 or 4624 IP Telephone, use the Menu to
access the RngOf (Ringer Off) feature; if a carat
(downward triangle) appears above that feature, your
phone is set to not ring. To correct, press the softkey
below RngOf; when the carat does not display, your
ringer is active.
If "Ringer Off" is programmed on a Line/Feature button,
that button's indicator light will appear as steady green;
reactivate the ringer by pressing that Line/Feature button
again.
Set your ringer volume to a higher level using the
Up/Down Volume keys.
From another phone, place a call to your extension to test
the above suggested solutions.
Ask your System Administrator if your speakerphone has
been disabled.
Verify the procedure and retry. For certain features, you
must lift the handset first or place the phone off-hook.
See your Telephone System Administrator if the above
action does not produce the desired result; your telephone
system may have been specially programmed for certain
features applicable only to your installation.
Contact your Telephone System Administrator.
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Maintenance Procedures
December 2003