Avaya MCC1 Maintenance Procedures page 413

• Phone does not ring
• Speakerphone does not operate
• A feature does not work as indicated in the User Guide
• All other IP Phone problems
Table 106: IP Telephone problems and solutions
Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after a power
interruption
Characters do not appear on the Display
screen
Display shows an error/informational
message
Maintenance Procedures
December 2003
Additional maintenance procedures
Suggested solution
Unless your System Administrator has already initialized
your telephone, you may experience a delay of several
minutes before it becomes operational. Upon plug-in,
your telephone immediately begins downloading its
operational software, its IP address and any special
features programmed by your System Administrator from
the server to which it is connected. Report any delay of
more than 8-10 minutes to your System Administrator.
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems or other
power interruption causes.
See "Phone does not activate after connecting it the first
time" above.
Check the power source to be sure your telephone is
receiving power.
Check all lines into the phone to be sure it is properly
connected.
Perform the Test procedure: with the telephone idle, press
and hold the Trnsfr button; the line/feature indicators
should light and the display should show all shaded
blocks. Release the Trnsfr button to end the test.
If the above suggested solutions do not resolve the
problem, reset or power cycle the phone.
Most messages involve server/phone interaction. If you
cannot resolve the problem based on the message
received, contact your Telephone System Administrator
for resolution.
IP Telephones
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