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Avaya G350 Installing And Upgrading

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Installing and Upgrading the Avaya
G350 Media Gateway
03-300394
Issue 4
February 2007

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  • Page 1 Installing and Upgrading the Avaya G350 Media Gateway 03-300394 Issue 4 February 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Equipment required if you are not installing an S8300 media server . . . Obtain the G350 serial number ......
  • Page 4 Fastening the G350 to the wall ......Placing the G350 on a table ......
  • Page 5 Step 3: Connect to the Wide Area Network (WAN) ....Connecting a WAN to the G350 ......
  • Page 6 Connect the trunk ....... . . Configure the trunk on the G350 ......
  • Page 7 Example upgrade using the CLI via a USB device ....Downloading G350 firmware files to a local PC ....
  • Page 8 Identifying the problem when several phones stop working ..No power on the G350 ....... . .
  • Page 9 Appendix C: Running the Avaya Installation Wizard (Avaya IW) ..149 Accessing Avaya IW ........
  • Page 10 Running the Gateway Installation Wizard (GIW) ....Performing a basic configuration of the G350 ....

  • Page 11: About This Book

    You can download the latest version of Installing and Upgrading the Avaya G350 Media Gateway from the Avaya Web site. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer.

  • Page 12: Safety Labels And Security Alert Labels

    An ESD warning calls attention to situations that can result in ESD damage to electronic ELECTROSTATIC ALERT: components. SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for SECURITY ALERT: unauthorized use of a telecommunications system. 12 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 13: Related Resources

    Related resources Related resources For more information on the Avaya G350 Media Gateway and related features, see the following books: Title Number Overview for the Avaya G250 and Avaya G350 Media Gateways 03-300435 Quick Start for Hardware Installation: The Avaya G350 Media Gateway...

  • Page 14: Technical Assistance

    Call the Avaya Technical Consulting Support System at 1-800-225-7585 for help with ● feature administration and system applications. Call the Avaya National Customer Care Support Line at 1-800-242-2121 for help with ● maintenance and repair. Call Avaya Toll Fraud Intervention at 1-800-643-2353 for help with toll fraud.

  • Page 15: Sending Us Comments

    Westminster, CO 80234 USA E-mail, send your comments to: ● document@avaya.com Fax, send your comments to: ● 1-303-538-1741 Ensure that you mention the name and number of this book, Installing and Upgrading the Avaya G350 Media Gateway, 03-300394. Issue 4 February 2007...
  • Page 16 About this book 16 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 17: Chapter 1: Before You Install

    A crosspoint screwdriver if rack mounting or wall mounting the G350 ● If you will mount the G350 on a flat wall: screws to fasten the G350 to the wall ● If you will mount the G350 on a non-flat wall: ●...

  • Page 18: Equipment Required For Installing An S8300 Media Server

    Obtain the G350 serial number Look for the serial number sticker on the back of the G350 chassis, to create the customer’s license file. If the unit is delivered directly to the customer and you will not have phone or LAN line access from the customer site to access the rfa.avaya.com web site, this task will require a...

  • Page 19: Check License File And Avaya Communication Manager Versions For A Local Survivable Processor (Lsp)

    Avaya Remote Feature Activation (RFA) User Guide, 03-300149. Once the G350 license file is downloaded to your PC, you can use either the Avaya Installation Wizard or the Gateway Installation Wizard to install the license file in the G350. See...

  • Page 20: Download Cm License And Authentication Files To Your Laptop

    (GIW). Download CM license and authentication files to your laptop If you are installing a G350 with an S8300 Media Server as a primary controller, you need license and authentication files for the Communication Manager. 1. Use Windows File Explorer or another file management program to create a directory on your laptop for storing license and authentication files (for example, C:\licenses).

  • Page 21: Run The Automatic Registration Tool (Art) For The Ras Ip Address

    G350 and the S8300, follow this procedure twice, once for the G350 and once for the S8300. For each procedure, a script file is created and downloaded or emailed to you. You can use the installation script to automatically set up an IP address and other alarming parameters.

  • Page 22: Download Recent Firmware

    Before you install 7. In the Product Type field, select G350 MEDIA GATEWAY if you want to configure remote access for the G350, or S8300 MEDIA SERVER if you want to configure remote access for the S8300. 8. In the INADS field, enter the number of the telephone line to which you will connect the modem.

  • Page 23: Site Requirements

    The G350 may be installed in a 19” rack, mounted on a wall, or placed on a sturdy table. Installation instructions are provided in Chapter 2: Installing the Avaya G350 Media Gateway.

  • Page 24: Unpacking Package Contents

    In these cases, access to the G350 Media Gateway is gained by the use of a tool (such as a lock and key) or other means of security. If you have any questions about the safety conditions, contact your project manager.

  • Page 25: Before You Begin The Installation

    Wear an anti-static wrist ground strap whenever handling components of an ELECTROSTATIC ALERT: Avaya G350 Media Gateway. Connect the strap to an approved ground, such as an unpainted metal surface. 2. Check the contents of the packaging against the customer order.
  • Page 26 Before you install 26 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 27: Chapter 2: Installing The Avaya G350 Media Gateway

    Mounting the G350 in a rack The G350 mounts in a standard 19-inch rack. You can fasten the G350 to the rack either at the front of the G350 or at the middle. In either case, mounting brackets must be attached to the G350.

  • Page 28: Brackets Without Cable Guides

    Brackets without cable guides Mounting brackets without cable guides can be attached in either of the following positions: To each side of the front of the G350 for fastening the unit to the rack at the front ● To the middle of each side panel of the G350 for fastening the chassis to the rack at the ●...

  • Page 29: Brackets With Cable Guides

    Brackets with cable guides You can attach the mounting bracket with cable guides to the front of the G350 at one side, as shown in the following figure. If you are fastening the chassis to the rack at the front, use the mounting bracket with cable guides as one of the two front brackets.

  • Page 30: Attaching Each Mounting Bracket To The G350

    Attaching each mounting bracket to the G350 The G350 is held in place by mounting screws through the two mounting ears. Fill racks from the bottom; that is, mount units in the lower positions first, to avoid balancing problems and cabling complications.

  • Page 31: Mounting The G350 In The Rack

    Fastening the G350 to the wall If the wall is flat, you can screw the G350 directly to the wall. If the wall is not flat, screw a plywood board (415 x 465 mm, 20 mm thick) to the wall with wood screws, and fasten the G350 to the board.

  • Page 32: Placing The G350 On A Table

    Installing the Avaya G350 Media Gateway Placing the G350 on a table If you will be installing the G350 as a tabletop unit, you need to affix the provided rubber feet to the underside of the G350. 1. Remove the four feet from their packaging.

  • Page 33: Combination Limitations

    WARNING: Installation of an unsupported media module combination could result in malfunction. Allocating slots You insert media modules into the slots marked V1, V2, V3, V4, V5, and V6 on the G350 front panel, shown in Figure 5 below. Allocate a slot for the media module. Make sure your slot allocations allow a permissible slot for every media module.
  • Page 34 The 40 10/100 Ethernet ports can provide power to connected devices using Power over Ethernet (PoE). MM340 V2, V3, V4, V5 Provides one E1/T1 WAN port for connecting to a WAN endpoint device. 1 of 2 34 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 35: Inserting The S8300 Media Server Module

    2 of 2 Inserting the S8300 Media Server module The S8300 can only be inserted in slot V1 on the left side of the G350 Media Gateway. ELECTROSTATIC ALERT: Hold media modules only by the edges to avoid damage from static electricity. Do ELECTROSTATIC ALERT: not touch the top or bottom of the circuit board.
  • Page 36 V1 and V2, and tighten the screws on the front of the plate. After you have inserted the S8300 Media Server module, if applicable, insert the rest of the media modules. Make sure to insert each module in a permissible slot. 36 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 37: Inserting Media Modules

    Use a screw driver to ensure the captive screws are securely tightened to prevent damage to the equipment. 1. Position the media module before the selected bay on the front of the G350 chassis and engage both sides of the module in the interior guides.
  • Page 38 WARNING: After you have connected telephones to the various media modules, be sure to WARNING: add circuit protection to the lines. 38 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 39: Step 3: Attach Ground Conductors

    Installation location The customer must select a location for the G350 Media Gateway installation that is no more than 50 feet (15 m) from an approved ground. If this location requirement is not met, the customer must contact a licensed electrician to install a Supplementary Ground Conductor per Article 250 of the National Electrical Code (NEC).

  • Page 40: Ground Block

    In these cases, access to the G350 is gained by the use of a tool (such as a lock and key) or other means of security.
  • Page 41 Step 3: Attach ground conductors Acceptable Water Pipe. A metal underground water pipe, at least 1/2-in. (1.3 cm) in ● diameter, in direct contact with the earth for at least 10 ft. (3m). The pipe must be electrically continuous (or made electrically continuous by bonding around insulated joints, plastic pipe, or plastic water meters) to the point where the protector ground wire connects.

  • Page 42: Connect The Safety Ground

    3. Cut this ground wire to the length needed to reach the approved ground. Do not coil this wire. Note: The ground block is provided for use with more than one G350 in the rack. It is Note: usually mounted by the customer electrician.

  • Page 43: Step 4: Connect Power To The G350

    1. Connect the power cable to the power connector on the G350 back panel. 2. Plug the power cable into a mains socket. The G350 is now powered. The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running. At least one LED on each media module, except the S8300, lights up initially and then goes off after about 20 seconds.
  • Page 44 Installing the Avaya G350 Media Gateway 44 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 45: Chapter 3: Connecting Devices

    You will need this information when configuring the G350. Connecting a switch or a network data port The G350 can provide network switching and also supports the connection of switches. There are various devices that may need to be connected.

  • Page 46: Devices That May Need Connecting To A Lan Switch Or A Network Data Port, Via A Network Cable

    Power over Ethernet (PoE) to data devices. Any data device that you want to be powered through the G350 must be connected to a network data port that is directly connected to one of the 10/100 Ethernet ports on an MM314 or MM316 media module.

  • Page 47: Connecting A Computer

    - 40 Ethernet 10/100 Base-T Ethernet access ports with inline Power over Ethernet (PoE) - The copper Gigabit port, labelled 51 One of the following ports on the front panel of the Avaya G350 Media Gateway chassis: ● - The ETH LAN port...

  • Page 48: Connecting A Server

    Avaya G350 Media Gateway. This port is labeled 10/3. If the telephone is not an Avaya IP telephone, you can connect it to any port on the network switch. Note the slot and port number on the Avaya G350 Media Gateway to which you connect the telephone.

  • Page 49: Connecting The Telephone To The G350

    Connecting the telephone to the G350 1. Wire a telephone port to a LAN port on the G350. If the IP telephone will be powered through the G350, make sure you use a 10/100 Ethernet port on an MM314 Media Module or MM316 Media Module installed in slot V6 of the G350.

  • Page 50: Connecting An Analog Telephone

    55. - A LINE port on an MM714 media module - One of the two fixed LINE ports on the G350 front panel 2. Plug the analog telephone into the telephone port. 50 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 51 Step 1: Connecting data and voice devices Note: The leftmost LINE analog telephone port on the G350 front panel forms a Note: mechanical analog relay with the TRUNK port next to it. See Figure 5. This relay can be configured to provide emergency transferred telephone service in the case of a power outage or disconnection from an external media server.

  • Page 52: Connecting A Dcp Telephone To An Mm312, Mm712, Or Mm717 Media Module

    Connecting devices Connecting a DCP telephone to an MM312, MM712, or MM717 media module 1. Wire a telephone port to a DCP port on the G350. The following media modules provide DCP telephone ports: - MM312. 24 DCP ports - MM712. 8 DCP ports - MM717.

  • Page 53: Connecting An Analog Trunk

    Instead, you must connect the trunk to one of the ports marked LINE. - The TRUNK port on the G350 front panel. Note: The TRUNK analog telephone port on the G350 front panel forms a mechanical Note: analog relay with the LINE port next to it. See Figure 5.

  • Page 54: Connecting An E1/T1 Trunk

    In the US, you need to connect a separately purchased NT1 device to each ISDN Note: port you use to connect an ISDN BRI trunk. Figure 19: The MM720 media module Figure 20: The MM722 media module 54 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 55: Connecting Devices To The Mm717 And Mm716 Media Modules

    25-pair socket on the MM716 or MM717 front panel, so that the cable extends to the right of the G350. (The cable you use must be such that the connector you plug into the media module is 90° to the cable.) 2.

  • Page 56: Step 2: Install Circuit Protection

    Step 3: Connect to the Wide Area Network (WAN) Since the G350 contains an internal router, you can connect the G350 directly to a WAN endpoint device. You can also connect a WAN endpoint device to the G350 via an external router.

  • Page 57: Connecting A Wan To The G350

    Connecting a USP WAN link to the MM342 media module You must connect the USP WAN link to a device connected to the Avaya MM342 media module. To connect the WAN link, plug the WAN line into the USP port on the MM342 media module.

  • Page 58: Connecting An Ethernet Wan Link

    Connecting an Ethernet WAN link You must connect the Ethernet WAN line (DSL, firewall, etc.) to the Ethernet WAN port on the front panel of the Avaya G350 Media Gateway chassis. This port is marked ETH WAN. See Figure 5. Use a CAT5 Ethernet cable to connect the WAN line to the port.

  • Page 59: Step 5: Install The Avaya Partner Contact Closure Adjunct

    To implement the contact closure feature, you connect an Avaya Partner Contact Closure Adjunct box to the CC port on the G350 chassis. The adjunct box provides two contact closures that can be operated in either a “normally closed” or “normally open” state. The contact closures can control auxiliary devices such as devices that automatically lock or unlock doors or voice recording units.
  • Page 60 Connecting devices 60 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 61: Chapter 4: Connecting And Enabling A Modem For Remote Access

    Connecting and enabling a modem (G350 without S8300) You can either connect a serial modem to the CON port on the G350 front panel or you can connect a USB modem to the USB port on the G350 front panel.
  • Page 62 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G350. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
  • Page 63 Connecting and enabling a modem (G350 without S8300) Figure 25: G350 Wizard Usage Options screen 10. Select Enable the modem for remote installation. 11. Click Continue. The G350 Modem Type Selection screen appears. Issue 4 February 2007...
  • Page 64 Connecting and enabling a modem for remote access Figure 26: G350 Modem Type Selection screen 12. Select Serial Modem. 13. Click Continue. The G350 Serial Modem Configuration screen appears. 64 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 65 15. Fill in the remaining modem information fields. 16. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable ● remote access to the device. If you select this option, you must also install an...

  • Page 66: Connecting And Enabling A Usb Modem (G350 Without S8300)

    21. Disconnect the flat cable from the COM port of the laptop computer. 22. Connect the flat cable to the DB-25 connector on the modem. Connecting and enabling a USB modem (G350 without S8300) You can enable a MultiTech MT5634ZBA-USB USB modem on the USB port on the G350 front panel. Note:...
  • Page 67 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G350. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
  • Page 68 Connecting and enabling a modem for remote access Figure 30: G350 Wizard Usage Options screen 10. Select Enable the modem for remote installation. 11. Click Continue. The G350 Modem Type Selection screen appears. 68 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 69 Connecting and enabling a modem (G350 without S8300) Figure 31: G350 Modem Type Selection screen 12. Select USB Modem. 13. Click Continue. The G350 USB Modem Configuration screen appears. Issue 4 February 2007...
  • Page 70 15. Enter the PPP Subnet Mask. 16. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable ● remote access to the device. If you select this option, you must also install an...

  • Page 71: Testing The Modem Connection (G350 Without S8300)

    19. Connect a USB modem to a working telephone line. 20. Connect one end of a USB cable to the modem. 21. Connect the other end of the USB cable to the USB port on the G350 front panel. Note:...

  • Page 72: Connecting And Enabling A Modem (G350 With S8300)

    Connecting and enabling a modem for remote access Connecting and enabling a modem (G350 with S8300) You can connect a USB modem to the USB port on the G350 front panel. Maintenance web pages Most of the preparations you are making require you to access the Maintenance web pages part of Avaya Integrated Management (AIM) from your laptop.
  • Page 73 5. Enter your S8300 initial entry username in the Logon ID box. 6. Click Logon. The password field appears. 7. Enter your password in the password field, and click Logon. The main menu for Avaya Integrated Management appears. Issue 4 February 2007...
  • Page 74 Figure 35: Integrated Management Main Menu 8. From the Integrated Management main menu, select Launch Maintenance Web Interface. The Maintenance Web Pages Notice page appears, with a navigation menu at the left. 74 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 75: Change The Modem Settings On The Configure Server Maintenance Web

    Connecting and enabling a modem (G350 with S8300) Figure 36: Maintenance Web Pages Notice page 9. Leave the Maintenance Web Pages open to perform the tasks described in the coming sections. Change the modem settings on the Configure Server Maintenance web pages 1.

  • Page 76: Connect And Enable A Usb Modem (G350 With S8300)

    If your installation includes an S8300 Media Server module, you need to connect the USB modem to the S8300. After the G350 is configured, you can leave the modem permanently connected to enable the S8300 to report alarms to remote locations.

  • Page 77: Test The Modem Connection (G350 With S8300)

    Connecting and enabling a modem (G350 with S8300) Test the modem connection (G350 with S8300) 1. Setup a dialup connection on a remote PC with the following settings: Automatically detect settings. ● No Username, Password, or Domain. ● Security > Show Terminal Window.
  • Page 78 Connecting and enabling a modem for remote access 78 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 79: Chapter 5: Configuring The G350

    Avaya G250 and Avaya G350 CLI Reference, 03-300437. The G350 can be configured at the customer site via a laptop connected to the CON port of the G350 or from a remote location via a modem. For information about connecting and enabling a...
  • Page 80 Configuring the G350 80 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 81: Chapter 6: After Installation

    Test local data connectivity on-site by checking that you can send an email between two PCs that are connected to the G350. Testing telephones 1. Make outgoing calls from the telephone. Make sure you hear a dial tone when you pick up the receiver.

  • Page 82: Lsp Failover Testing

    If you have an S8300 media server module installed in the G350 and configured as an LSP, you need to perform a test to make sure that the LSP takes over control of the G350 if the G350 becomes disconnected from the primary media server.

  • Page 83: Step 2: Remove The Installation Equipment

    CD-ROM drive, the software upgrade CDs, the laptop computer, and the modem (for installations without an S8300 module only). Note: If you have an S8300 media server module installed in the G350, leave the Note: modem connected to enable reporting of alarms to remote locations.
  • Page 84 After installation 84 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 85: Chapter 7: Upgrading Media Modules And Devices

    Avaya G350 Media Gateway. Adding voice modules You can hot-swap voice modules. This means you can add a voice module to the Avaya G350 Media Gateway while the system is running, without any disruption to your network. Configuration of the G350 is not necessary when you add a voice module. Configuration is only necessary when you add telephones, fax machines, and trunks to the new module.

  • Page 86: Adding A Lan Device

    ● connects. If the LAN device is connected to an IP telephone, note the extension of the telephone to which the LAN device connects, and the slot and port number on the G350 to which the telephone connects. Test the LAN device After installation and configuration of the LAN device is complete, ping the IP address of the device to test the device’s connectivity within the network and outside the network.

  • Page 87: Adding A Telephone

    Configure the telephone on the G350 Configuration may be performed on site by connecting a laptop computer connected to the CON port of the G350, or remotely via a modem connected to the G350 or S8300. For information about preparing a modem, see...

  • Page 88: Adding A Trunk

    Upgrading media modules and devices Adding a trunk You must order, connect, configure, and test the trunk before adding the trunk to the Avaya G350 Media Gateway. Order the trunk Make sure to install the trunk near the physical location of the Avaya G350 Media ●...

  • Page 89: Configure The Trunk On The G350

    Order the WAN line If you need to order the WAN line, make sure that the service provider installs the line near the physical location of the G350 and verifies that the line is working before you configure the WAN on the G350.

  • Page 90: Connect The Wan Line

    Record WAN information for software configuration When you add a new WAN line, note the following information for software configuration: Slot and port number on the Avaya G350 Media Gateway to which the WAN line connects ● Test the WAN link After installation of the WAN line is complete, test the link by verifying that the SIG LED for the port to which the link connects is lit.

  • Page 91: Chapter 8: Upgrading The Avaya Communication Manager Software

    This depends on the method used to perform the upgrade. For a software upgrade on an Avaya G350 Media Gateway with an S8300 Media Server, use a USB modem. The only supported USB modem is the Multitech MultiModem USB, MT5634ZBA-USB-V92.

  • Page 92: Local Configuration With S8300 Media Gateway

    2. Connect the USB modem to either of the two USB ports in the Avaya S8300 Media Server. Note: You may be required to enable the modem and port.

  • Page 93: Chapter 9: Upgrading The G350 Firmware

    You can use Avaya Software Update Manager to take a new release from Avaya's Web site and store it on your hard disk for subsequent downloading to the appropriate devices.

  • Page 94: Upgrading G350 Firmware From The Primary Controller

    Upgrading G350 firmware from the primary controller For a G350 without an S8300 or for a G350 with an S8300 installed as an LSP, you can upgrade G350 firmware and from the remotely located primary controller using the Upgrade Tool. The primary controller may be an S8300, S8500 or S8700 Media Server.

  • Page 95: Upgrading G350 Firmware And Avaya Communication Manager Software Using Avaya Installation Wizard (Iw)

    Manager software using Avaya Installation Wizard (IW) For a G350 with an S8300B installed, you can use Avaya IW to upgrade G350 firmware and Avaya CM software. You can run Avaya IW from a remote location if the software is loaded locally.

  • Page 96: Upgrading G350 Firmware Using The Cli Via Ftp/Tftp

    1. Prepare installation worksheets. See Preparing installation worksheets on page 97. 2. Set up an FTP or TFTP server on the LAN connected to the G350. For information about setting up a TFTP server, see Setting up a TFTP server on page 99.

  • Page 97: Example Upgrade Via Ftp/Tftp Using The Cli

    TFTP service in the Set LAN Security parameters of your web server. The following example uploads a firmware version with the path and file name C:\g350.net from an FTP server with the IP address 149.49.134.153 to Bank A of the G350: copy ftp SW_imageA C:\g350.net 149.49.134.153...

  • Page 98: Entering Values In Server Values Worksheet

    M720 BRI Media Module MM722 BRI Trunk Media Module Enter the TFTP server information in the following table: Table 6: Global Settings for TFTP Server TFTP Server IP TFTP Server Address Directory 98 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 99: Setting Up A Tftp Server

    Setting up a TFTP on the LAN 1. On the hard drive of the local PC, create a directory into which you will load the G350 firmware. It is recommended that you call the directory C:\tftp.

  • Page 100: Downloading G350 Firmware Files To A Local Tftp Server

    Setting up a TFTP server on page 99. Note: If you are performing the upgrade using the G350’s Command Line Interface Note: (CLI) or the Upgrade Tool, you can place the upgrade files on an FTP server. However, the GIW requires that the files be placed on a TFTP server.

  • Page 101: Installing Firmware From The Tftp Server On The S8300 Media Server

    Instead of using a separately configured TFTP server on the LAN, you can use the TFTP server capability of an S8300 Media Server to stage the firmware for upgrading the G350. To do this, you must copy the individual firmware files to the /var/home/ftp/pub directory on the S8300 Media Server using the Download Files Web page on the S8300 Media Server.

  • Page 102: Copying Firmware Files To The /Tftpboot Directory Of An S8300 Media Server

    After copying the files to the /tftpboot directory, you can use the GIW or the Upgrade Tool to install the files to the G350 or its media modules by specifying the S8300 Media Server’s IP address as the TFTP server containing the new firmware files.

  • Page 103: Upgrading G350 Firmware Using The Cli Via A Usb Device

    USB mass storage device. 4. Remove the USB mass storage device from the PC, and insert it into the G350 USB port. 5. Run CLI commands to copy the firmware files from the USB mass storage device to the G350.

  • Page 104: Downloading G350 Firmware Files To A Local Pc

    6. Save the file to a directory on the local PC. Note: Use WinZip or another zip file tool to unzip the file, if necessary, before you copy Note: the file to the PC. 104 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 105: Chapter 10: Upgrading Ip Phone Configuration And Firmware Files

    IP phones. The local TFTP server stores the files and supports requests to read files from the its outgoing directory for phone images and scripts. You can use CLI procedures for downloading the files for IP phone upgrade from the G350 TFTP server.

  • Page 106: Administering The Upgrade

    Note: Administering the Upgrade When using supported IP phones with the G350, the IP phones require the downloading of the settings file and the upgrade scripts. These files are stored in the script banks in NVRAM and are preserved in the event of a reset or power failure. There are two script banks.

  • Page 107: Upgrading The Ip Telephone

    IP phone upgrade files include script files, boot images files, and phone application image files. You can download these files to a remote FTP/TFTP/SCP server, or you can download them to a laptop and copy them to a USB device. You can then copy the upgrade files to the G350. Note:...

  • Page 108: Tftp Ip Telephone Upgrade Examples

    ● copy tftp phone-script - To copy from the USB device, insert the USB device into the G350 USB port and copy the files to the resident TFTP server using the copy usb phone-script command. 7. Copy the boot image files for up to two IP phone types.

  • Page 109: Upgrading The 4602Sw And 4602D Phones

    *** Reset the device *** - do you want to continue (Y/N)? y Resetting the device... 5. From the Avaya support site, download the desired phone upgrade files (script files, boot image files, phone application image files) to a remote FTP server at IP address 192.168.49.10.
  • Page 110 Please refrain from any other operation during this time. For more information , use 'show download phone-script-file status' command G350-001(super)# 7. Copy the boot image files for the Avaya 4602 IP Telephone using the copy ftp phone-image command. G350-001(super)# copy ftp phone-imageA pub\4602dbte1_8.bin 192.168.49.10 Username: root Password: Beginning download operation ...

  • Page 111: Upgrading 4620 Ip Phones After The Script Files Are Already Stored In Nvram

    TFTP IP telephone upgrade examples 8. Copy the phone application image files for the 4602 IP phone type DEF4602D using the copy ftp phone-image command. G350-001(super)# copy ftp phone-imageC pub\4602dape_8.bin 192.168.49.10 Username: root Password: Beginning download operation ... This operation may take up to 20 seconds.
  • Page 112 Please refrain from any other operation during this time. For more information , use 'show download phone-image-file status' command Note: Once the upgrade procedure is complete, you can delete the files using the Note: erase phone-image command. 112 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 113: Failure Scenarios And Repair Actions

    Failure scenarios and repair actions Failure scenarios and repair actions There are various configuration related problems which will cause the upgrade to fail. The scenarios can be repaired by readjusting the downloading or configuration settings. Table 8: Failure scenarios and repair actions Problem Possible cause Action...

  • Page 114: Upgrading Considerations

    File names for IP phone image files and script files are limited to 32 characters. ● 114 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 115: Chapter 11: Backing Up And Restoring The G350

    Chapter 11: Backing up and restoring the G350 You can backup and restore the G350 to/from a USB mass storage device using a single CLI command for backup and a single CLI command for restore. This is especially helpful for efficient restoring or replicating of a G350 media gateway.
  • Page 116 Backing up and restoring the G350 116 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 117: Chapter 12: Troubleshooting

    There could also be a problem with the telephone’s connection to the Avaya G350 Media Gateway, or a power management event, in which the power budget is exceeded and low priority ports are disconnected.

  • Page 118: Several Telephones Stop Working

    If some telephones in the network stop working, but others continue to work, the problem could be with a trunk or with one of the modules in the G350. If the telephones that do not work are IP telephones connected to an MM314 or MM316 PoE module, the problem could be one of the following: PoE is disabled on certain ports.

  • Page 119: No Power On The G350

    No power on the G350 4. Check the ALM LED on the Avaya G350 Media Gateway chassis. If it is lit, there may be a system-wide problem. Contact your project manager. For information on the chassis, see Appendix A: Front panel description on page 123.

  • Page 120: Cli Is Not Accessible

    3. Check the ALM LED on the Avaya G350 Media Gateway chassis. If it is lit, there may be a system wide problem.
  • Page 121 - The PWR LED on the front panel lights. The CPU LED lights up if the firmware is running. 8. Disconnect the power cord from the power receptacle on the rear panel of the G350. 9. Remove the bridge. Important:...
  • Page 122 Troubleshooting 122 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 123: Appendix A: Front Panel Description

    Appendix A: Front panel description You can use the front panel of the Avaya G350 Media Gateway to: Connect devices ● Add media modules ● View LEDs ● Reset the device ● Reset and recover from the alternate bank ●...

  • Page 124: System Leds

    An alarm is present in the system Green OFF — A test is in progress ON — Normal operation Power Green OFF — No power BLINKING — Problem with power ON — Normal operation 124 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 125: Analog Telephone Ports And Leds

    The contact closure port (CCA) is wired as an RJ-14 port, but uses an RJ-45 network jack. This port is used to support the G350’s Contact Closure feature. The Contact Closure feature is a controllable relay providing dry contacts for various applications.

  • Page 126: Router Port (Eth Wan)

    By default, when you turn on or reset the G350, the G350 loads firmware from Bank B. This default setting can be changed by the system administrator. For example, if the G350 is configured to load firmware from Bank B, you can reset the G350 to load the firmware from Bank A instead.

  • Page 127: Load Firmware From A Bank Other Than The Default Bank During Startup

    The front panel of the Avaya S8300 Media Server The S8300 Media Server is a Pentium-based processor that runs on a Linux operating system. The S8300 runs Avaya Communication Manager (ACM) to provide call control services to the G350 and other Avaya gateway devices.

  • Page 128: S8300 Media Server Port Leds

    In addition, the front panel of the S8300 has a LED labeled OK TO REMOVE, which is connected to a button labeled SHUT DOWN. This LED indicates that the S8300 has been shut down, and can be removed from the G350 chassis. Do not attempt to remove the S8300 without instructions from a specially trained technician.

  • Page 129: Mm312 Ports

    One copper Gigabit Ethernet 1000 uplink/access port ● Versions of the MM314 media module with Material Code 700384 (C/S:2.0) require Avaya CM version 2.0 and higher, and G350 firmware version 25.0.0 and higher. Figure 42: The MM314 media module front panel...

  • Page 130: Mm314 Ports

    Communication Manager configuration and the Media Module. BLINK - There is a mismatch ● between MV configuration and this Media Module. 130 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 131: Mm314 Port Leds

    40 10/100 Base-T Ethernet access ports with inline Power over Ethernet (PoE) ● One copper Gigabit Ethernet 10/100/1000 uplink/access port ● The MM316 is compatible with Avaya CM version 2.0 and higher, and G350 firmware version 25.0.0 and higher. Figure 43: The MM316 media module front panel Issue 4 February 2007...

  • Page 132: Mm316 Ports

    Communication Manager configuration and the Media Module. BLINK - There is a mismatch ● between MV configuration and this Media Module. 132 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 133: Mm314 Port Leds

    The front panel of the Avaya MM340 media module MM314 port LEDs Along the bottom of the MM316’s front panel are numbered LEDs that correspond to each of the MM316’s network ports. Table 15: MM316 Port LEDs Name Color Meaning...

  • Page 134: Mm340 Ports

    MSG for the slot. Test Green A port is being initialized or a loopback is present. Activity Yellow At least one PPP/Frame Relay session is active. Signal Green The physical connection is up. 134 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 135: The Front Panel Of The Avaya Mm342 Media Module

    The front panel of the Avaya MM342 media module The front panel of the Avaya MM342 media module The MM342 media module provides one USP WAN access port and supports the following WAN interface types: V.35/ RS449 ● X.21 ●...

  • Page 136: The Front Panel Of The Avaya Mm710 Media Module

    MSG for the slot. Test Green Either a test is being performed on the module via the media server, or the module is performing a self-test upon initial insertion. 1 of 2 136 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 137 The front panel of the Avaya MM710 media module Name Color Meaning Activity Yellow An E1/T1 trunk device connected to the module is in use. The light is always on if the trunk is an ISDN E1 or T1 PRI trunk, and the MM710 is not configured as the synchronization source of the G350.

  • Page 138: The Front Panel Of The Avaya Mm711 Media Module

    Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. 138 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 139: The Front Panel Of The Avaya Mm712 Media Module

    The front panel of the Avaya MM712 media module The front panel of the Avaya MM712 media module The MM712 DCP media module includes eight DCP telephone ports. The ports support two-wire DCP telephones. Figure 48: The MM712 media module front panel MM712 ports The MM712’s eight DCP telephone ports are labeled 1 through 8.

  • Page 140: The Front Panel Of The Avaya Mm714 Media Module

    Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. 140 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 141: The Front Panel Of The Avaya Mm716 Media Module

    The MM716 media module front panel has a 25 pair amphenol connector supporting 24 analog line ports. These ports can be configured as DID trucks with either wink start or immediate start. The MM716 is compatible with Avaya CM version 2.0 and higher, and G350 firmware version 25.0.0 and higher.

  • Page 142: Mm716 Leds

    Activity Yellow A device connected to the module is in use. This can include a telephone that is off the hook. 142 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 143: The Front Panel Of The Avaya Mm717 Media Module

    The front panel of the Avaya MM717 media module The front panel of the Avaya MM717 media module The MM717 high density DCP media module front panel has a 25 pair amphenol connector supporting 24 Digital Communications Protocol (DCP) ports. To use the MM717 media module, connect an amphenol cable to the port and to either a breakout box or a punch down block containing RJ-45 or RJ-11 jacks, as needed.

  • Page 144: Mm717 Leds

    Either a test is being performed on the module via the media server, or the module is performing a self-test upon initial insertion. Activity Yellow A device connected to the module is in use. 144 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 145: The Front Panel Of The Avaya Mm720 Media Module

    The front panel of the Avaya MM720 media module The front panel of the Avaya MM720 media module The MM720 ISDN BRI media module contains eight 4 wire S/T ISDN BRI ports. These ports interface to the central office at the ISDN T reference point.

  • Page 146: The Front Panel Of The Avaya Mm722 Media Module

    Yellow A trunk connected to the module is in use. In CM 3.0 or higher, the LED could alternatively indicate that a telephone connected to the module is in use. 146 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 147: Appendix B: Technical Specifications

    Appendix B: Technical specifications This appendix provides technical specifications for the G350 and for compatible power cords. G350 Media Gateway specifications The table of technical specifications provides detailed information on the physical dimensions and tolerances of the G350 Media Gateway.

  • Page 148: Power Cord Specifications

    Technical specifications Power Cord Specifications Following are specifications for power cords suitable for use with the G350. For North America: The cordset must be UL Listed/CSA Certified, 16 AWG, 3-conductor (3rd wire ground), type SJT. One end is to be terminated to an IEC 60320, sheet C13 type connector rated 10A, 250V.

  • Page 149: Appendix C: Running The Avaya Installation Wizard (Avaya Iw)

    IW is designed for use with systems that contain an S8300 Media Server, operating in either ICC or LSP mode. You can use Avaya IW to configure the Avaya G350 Media Gateway or to upgrade an installed S8300 with new Avaya Communication Manager (ACM) software and/or G350 firmware.
  • Page 150 Running the Avaya Installation Wizard (Avaya IW) 6. Under Security, select Administrator Accounts. The Administrator Accounts screen appears. 7. Type the login name in the Enter Login ID or Group Name field. 150 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 151 Accessing Avaya IW 8. Select Add Login, and click Submit. The Administrator Logins -- Add Login screen appears. 9. Type susers in the login group field. 10. Type prof18 in the additional groups field. prof18 is the code for the customer superuser.

  • Page 152: Preliminary Screens

    17. Select the Launch Installation Wizard link from the home page. The Overview screen appears: Figure 54: The Overview screen Preliminary screens 1. Access the Avaya IW. The first screen that appears is the Overview screen. 152 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 153 Preliminary screens Figure 55: The Overview screen 2. Click Continue. The Avaya IW performs system auto-discovery and displays the results on the following screen: Figure 56: The Auto Discovery Results screen Issue 4 February 2007...

  • Page 154: Mgc Configuration And Upgrade Options

    Media Gateway Controller (MGC). The primary MGC is the MGC that the G350 searches for first to provide call processing services to the G350. Install this media server as an LSP. This option configures the installed S8300 media ●...

  • Page 155: Configuring And Upgrading The Media Server

    3. Click Continue. If you are configuring a new MGC, the Confirm New Installation screen appears, as shown below. If you are upgrading an existing MGC, the Avaya Communication Manager Software screen appears. See Upgrading an existing MGC page 158.
  • Page 156 Running the Avaya Installation Wizard (Avaya IW) Figure 59: The Confirm New Installation screen 4. Click Continue. The Checklist screen appears displaying a list of required and optional items you need to configure the G350. For details, see Chapter 1: Before you install page 17.
  • Page 157 5. Click Continue. The NVRAM INIT screen appears. Restore all factory default settings if necessary. Figure 61: The NVRAM INIT screen 6. Click Continue. The Date/Time screen appears. Reset the G350’s date and time if necessary. Figure 62: The Date/Time Screen...

  • Page 158: Upgrading An Existing Mgc

    Running the Avaya Installation Wizard (Avaya IW) 7. Click Continue. The Product ID screen appears. If you are configuring a new G350, enter the product ID in the ID field and select Assign the new product ID. Figure 63: The Product ID Upgrading an existing MGC 1.
  • Page 159 Figure 64: The Avaya Communication Manager Software screen 2. If you want to use the currently installed version of Avaya Communication Manager software, move on to step 4. If you want to upload a new release of Avaya Communication Manager software, click Upload New Release.
  • Page 160 This screen allows you to unpack Avaya Communication Manager updates. Figure 66: The Software Update screen 5. If you want to unpack an Avaya Communication Manager update, check Unpack Update and browse to locate the update file on the laptop.
  • Page 161 7. Click Continue. The Media Server - IP Addresses screen appears. If your S8300 media server is already configured, the Avaya IW should detect and display its address information in this screen. If not, you must enter the required information.

  • Page 162: Configuring The Primary Controller Ip Addresses

    Enter the required IP address(es) for the primary controller. Figure 69: The Primary Controller IP Address screen 2. Click Continue. From the Optional Services screen, select the services you want. 162 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 163 Configuring the primary controller IP addresses Figure 70: The Optional Services screen 3. Click Continue. If you selected Uninterruptible Power Supply (UPS) in the Optional Services screen, the Uninterruptible Power Supply (UPS) screen appears. Enter the required information. Figure 71: The Uninterruptible Power Supply (UPS) screen Issue 4 February 2007...
  • Page 164 Figure 72: The Domain Name Service (DNS) screen 5. Click Continue. If you selected Network Time Protocol (NTP) in the Optional Services screen, the Network Time Protocol (NTP) screen appears. Select an NTP option. 164 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 165 Configuring the primary controller IP addresses Figure 73: The Network Time Protocol (NTP) screen 6. Click Continue. If you selected Remote Access/INADS Support in the Optional Services screen, the INADS screen appears. Enter a dialup IP address for Installation and Administration System (INADS) remote support.
  • Page 166 Avaya Communication Manager translation information, including translations for administration of extension ranges, trunk types, routes, class of service, feature access codes, trunk access codes, station button assignment, and several other parameters. Figure 75: The Translation Source screen 166 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 167 This screen displays the installed status of the license file and enables you to install or replace the file from the laptop or LAN source. Without a valid license file, you cannot access the Avaya Communication Manager. For information on this file, see Download CM license and authentication files to your laptop on page 20.

  • Page 168: Gateway Configuration

    Gateway configuration 1. Click Continue from the Security Files screen. The IP Addresses screen appears. This screen displays the G350’s ID, as well as the type of media module residing in each slot of the G350’s chassis. Figure 77: The IP Addresses screen 2.
  • Page 169 Community String field, specify a name for the SNMP read community access name to assign to the G350. In the Read Write Community String field, specify a name for the SNMP write community access name to assign to the G350. Re-enter the strings in the Re-enter Community String fields for confirmation.
  • Page 170 Running the Avaya Installation Wizard (Avaya IW) Figure 79: The SNMP V1 Community Strings screen 4. Click Continue. The SNMP V3 screen appears. Figure 80: The SNMP V3 screen 170 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 171 Configure the list of Media Gateway Controllers (MGCs) that will provide call processing services for the G350. You must specify a primary MGC in the first IP address box. You can specify up to three backup MGCs in the optional IP address boxes, in priority order.

  • Page 172: Firmware Configuration

    Information screen. The Firmware screen appears. This screen displays the currently installed firmware versions on the G350 and its media modules, as well as the most recent available versions. To upgrade firmware, select the modules you want to upgrade and click Continue.
  • Page 173 Firmware configuration Figure 83: The Firmware File Upload screen 3. Click Continue. The file is uploaded and the Firmware screen returns. Clear all the checkboxes in the Select column. 4. Click Continue. The Change Master Key - Optional screen appears. The master key is used to encrypt gateway secrets (passwords, etc.) in the gateway configuration file.
  • Page 174 5. If you want to change the master key, enter the new master key passphrase and then confirm by entering it again. A new master key is generated from the passphrase. 6. Click Continue. The Gateway License screen appears. 174 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 175 Figure 85: The Gateway License screen 7. If you will need to use the VPN feature on the G350, check Install Gateway License file and fill in the remaining fields to install the gateway license file. For information on the...
  • Page 176 Running the Avaya Installation Wizard (Avaya IW) Figure 86: The Gateway Authentication screen 9. Avaya services personnel need the gateway authentication file to enable them secure remote access to the gateway. If you have a service contract, check Install Gateway Authentication file and fill in the remaining fields to install the gateway authentication file.
  • Page 177 Firmware configuration Figure 87: The TFTP Server screen 11. If you want to upload configuration and firmware files for IP phones to the G350 TFTP Server, do the following: a. In the Server IP Address field, enter the IP address of the machine hosting the files that are to be uploaded.

  • Page 178: Modem Configuration

    Running the Avaya Installation Wizard (Avaya IW) Modem configuration 1. To configure the G350 for modem use, click Continue on the TFTP Server screen. The G350 Modem Type Selection screen appears. Select the modem type you want to use. For more information on using a modem with the G350, see...
  • Page 179 Firmware configuration Figure 89: The G350 Serial Modem Configuration screen 4. If you selected USB Modem, enter the required information in the G350 USB Modem Configuration screen, then click Continue. Issue 4 February 2007...

  • Page 180: Telephony Configuration

    Translation Source screen, skip to Alarm configuration on page 192. 1. To configure the G350’s telephony parameters, click Continue in the applicable modem configuration screen. The Country screen appears. Select the country in which the installation is taking place. 180 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 181 Firmware configuration Figure 91: The Country screen 2. Click Continue. The Import Custom Template screen appears. This screen allows you to configure telephony translation defaults for the Avaya IW. Figure 92: The Import Custom Template screen Issue 4 February 2007...
  • Page 182 Extension Range and enter the starting and ending extensions for the range. If you want this range to be used to route calls over an IP trunk, select Private Networking. To add additional extension ranges, repeat these steps. When you are finished, click Continue. 182 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 183 Firmware configuration Figure 94: The Extension Range screen 5. Click Continue. The Import Name/Number List screen appears. This screen allows you to import an Excel file that contains user names, extension numbers, and other information. To import this file: a. Select Import the following name and number list. b.

  • Page 184: Trunk Configuration

    Alarm configuration on page 192. 1. To configure the G350’s trunk parameters, click Continue from the Import Name/Number List screen. The Cross-Connects screen appears. If your trunk cross-connects have been completed, click Continue to proceed with trunk configuration. If your trunk cross-connects have not been completed, it is strongly recommended to exit the Avaya IW and complete all cross-connects before proceeding with trunk configuration.
  • Page 185 Figure 96: The Cross-Connects screen 2. Click Continue. The IP Trunk List screen appears. This screen displays all IP trunks configured on the G350. To refresh this list, click Refresh. Figure 97: The IP Trunk List screen Issue 4 February 2007...

  • Page 186: Adding A Trunk

    Add IP Trunk and repeat this step. When you are finished adding trunks, click Continue or select an action from the Actions column to modify an existing trunk. 186 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 187: Modifying Trunk Parameters

    Firmware configuration Modifying trunk parameters 1. To modify the trunk’s parameters, click the configuration icon in the Actions column of the IP Trunk List screen. Figure 99: The configuration icon in the Actions column The IP Trunk Configuration screen appears, with the trunk’s current parameters displayed. Figure 100: The IP Trunk Configuration screen (with current parameters) 2.

  • Page 188: Modifying Ip Route Configuration

    Modify these ranges, if any, and click Continue. The IP Trunk List appears. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. See The CO Trunk List screen on page 191. 188 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 189: Displaying Trunk Status

    Firmware configuration Displaying trunk status 1. To display the trunk’s IP route configuration, click the trunk status icon in the Actions column of the IP Trunk List screen. Figure 103: The trunk status icon in the Actions column The IP Trunk Status screen appears. Figure 104: The IP Trunk Status screen (with the operational status) 2.

  • Page 190: Removing A Trunk

    Figure 106: Dialog Box to remove trunk 2. Click OK to remove the trunk. Select an additional action from the Actions column, or click Continue to proceed to the CO Trunk List screen. 190 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 191: Configuring A Trunk Media Module

    Trunk List screen appears. Use this screen which lists trunk media modules detected in the G350 to configure a media module and run diagnostics. To configure or run diagnostics on a trunk media module, click the Actions icon for the module.

  • Page 192: Alarm Configuration

    Click Reset to reset the modem. ● Click Refresh to re-detect and test the modem. ● Select the appropriate modem access policy in the Modem Access area and click ● Continue. 192 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 193 Firmware configuration Figure 109: The Modem Status & Configuration screen 2. Click Continue. The OSS Configuration screen appears. Enter the required information from the ART tool. For information on using the ART tool, see Run the Automatic Registration Tool (ART) for the RAS IP address on page 21.
  • Page 194 For each destination, enter the INADS IP address in the Destination IP Address field. In the Community Name field, enter an SNMP community access string. Check the Enable checkbox to enable each trap destination. 194 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 195: Password And Final Screens

    Password and final screens 1. To change your password (optional) and complete the installation, click Continue from the SNMP Configuration screen. The Change Root Password screen appears. This screen allows you to change the root password on the G350. Issue 4 February 2007...
  • Page 196 Avaya Communication Manager. If the screen displays Not Installed you must install the file now. If the screen displays Installed, ask the Avaya sales representative if you must reinstall the authentication file. To install a new authentication file: Check Install New Authentication file.
  • Page 197 Do not click Open. Clicking Open will damage the log file and may cause other WARNING: problems to the Avaya IW. c. Press <F5> to restore the Back and Continue buttons to the Finish Up screen. Issue 4 February 2007...
  • Page 198 5. Click Continue. The Verify Gateway Installation screen appears. This screen displays a list of CLI commands that you can use to verify the G350 configuration. The following figure shows a portion of the Verify Gateway Installation screen.
  • Page 199 Firmware configuration Figure 115: Verify Gateway Installation screen 6. Click Continue. The Launch Device Manager screen appears. This screen allows you to launch the Gateway Device Manager, an application that allows you to configure the WAN Router and perform other advanced configuration tasks. Figure 116: The Launch Device Manager screen Issue 4 February 2007...
  • Page 200 7. Click Continue. The Congratulations! screen appears to inform you that the installation is complete. To exit the Avaya IW, click Finish. Figure 117: The Congratulations! screen 8. The Exit AIW screen appears. Figure 118: The Exit AIW screen 200 Installation and Upgrades for the Avaya G350 Media Gateway...

  • Page 201: Appendix D: Running The Gateway Installation Wizard (Giw)

    Appendix D: Running the Gateway Installation Wizard (GIW) If you did not install an S8300 in the G350, you can use the Gateway Installation Wizard (GIW) to perform the configurations required to complete the installation. GIW prompts you for all the configurations required to complete the installation.
  • Page 202 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G350. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
  • Page 203 Running the Gateway Installation Wizard (GIW) Figure 120: G350 Wizard Options screen 10. Select Continue the installation using this wizard. 11. Click Continue. The Initializing the Components screen appears. Issue 4 February 2007...
  • Page 204 Running the Gateway Installation Wizard (GIW) Figure 121: Initializing the Components screen 12. Check Initialize the Gateway Installation Session. 13. Click Continue. The Import Electronic Preinstallation Worksheet screen appears. 204 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 205 Running the Gateway Installation Wizard (GIW) Figure 122: The Import Electronic Preinstallation Worksheet screen 14. If you have an EPW on your laptop (see Obtain the Electronic Preinstallation Worksheet (EPW) on page 22), check Import EPW. If you are using GIW to only upgrade files, do not check Import EPW.
  • Page 206 Running the Gateway Installation Wizard (GIW) Figure 123: The IP Addresses screen The IP Addresses screen displays information about the G350 automatically detected, such as what media modules are installed in the media modules slots. 17. If you are using GIW only to upgrade firmware, continue with step 30.
  • Page 207 19. In the PMI screen, specify the details of the Primary Management Interface (PMI) for the G350. The PMI is used as the IP address of the G350 for specific management functions. If you do not know which interface to designate as the PMI, check with your project manager.
  • Page 208 Figure 125: The SNMP V1 screen 21. In the SNMP V1 screen, specify SNMP V1 community strings for Read Only and Read Write access. 22. Click Continue. The SNMP V3 screen appears. 208 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 209 Running the Gateway Installation Wizard (GIW) Figure 126: The SNMP V3 screen 23. If you want to configure an SNMP V3 user on the G350: a. In the User Name field, enter a string of up to 32 characters representing the SNMP V3 user.
  • Page 210 27. Specify Transition Point information. 28. Click Ping Test to test the accessibility of each MGC. 29. Click Continue. You return to the IP addresses screen. 30. Click Continue. The Firmware screen appears. 210 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 211 Running the Gateway Installation Wizard (GIW) Figure 128: The Firmware screen 31. Upload any firmware upgrades you need to install to your TFTP server. 32. In the TFTP Address field, enter the address of your TFTP server. 33. In the TFTP Directory field, enter the name of the directory on the TFTP server in which the upgrade files are located.
  • Page 212 37. If you want to change the master key, enter the new master key passphrase and then confirm by entering it again. A new master key is generated from the passphrase. 38. Click Continue. The Gateway License screen appears. 212 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 213 Figure 130: The Gateway License screen 39. If you will need to use the VPN feature on the G350, check Install Gateway License file and fill in the remaining fields to install the gateway license file. For information on the...
  • Page 214 19. 42. Click Continue. The TFTP Server screen appears. The TFTP Server screen enables you to upload firmware and configuration files for IP phone upgrades to the G350 TFTP server. 214 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 215 Running the Gateway Installation Wizard (GIW) Figure 132: The TFTP Server screen - part 1 43. If you want to upload configuration and firmware files for IP phones to the G350 TFTP Server, do the following: a. In the Server IP Address field, enter the IP address of the machine hosting the files that are to be uploaded.
  • Page 216 If a green circled checkmark is displayed in the Uploaded column, the file has already been uploaded. 46. Click Continue. The files are uploaded and the G350 Modem Type Selection screen appears. If you are using GIW only to upgrade firmware, click Continue until you reach the Finish Up screen.
  • Page 217 Figure 134: The G350 Modem Type Selection screen 47. If you do not need to connect a modem to the G350, select None. 48. If you do need to connect a modem to the G350, select the type of modem you want to connect.
  • Page 218 Running the Gateway Installation Wizard (GIW) Figure 135: The G350 Serial Modem Configuration screen 218 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 219 51. Enter the PPP Subnet Mask. 52. Select the authentication method: If you have an Avaya Service contract, check Enable ASG Authentication to enable ● remote access to the device. If you select this option, you must also install an...
  • Page 220 Running the Gateway Installation Wizard (GIW) Figure 137: The Change Root Password screen 54. If you would like to change the password on the G350 Media Gateway, enter the current password in the Current Password field, enter a new password in the New Password field, and re-enter the new password in the Confirm New Password field.

  • Page 221: Connect A Modem, If Necessary

    GIW, or locally. Connect a modem, if necessary If you enabled a serial or USB modem on the G350 during your GIW session, you can now connect the modem. Connecting a serial modem 1.

  • Page 222: Connecting A Usb Modem

    G350. 2. Connect one end of a USB cable to the modem. 3. Connect the other end of the USB cable to the USB port on the G350 front panel. Test the modem connection If the modem is successfully initialized, the MDM LED on the G350 front panel lights.

  • Page 223: Index

    ..version requirements for LSP Analog trunk Avaya G350 Manager, upgrading Java applet via a ....USB device .
  • Page 224 ........copy tftp phone-script 224 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 225 Fastening, chassis to wall or rack ..Dimensions of plywood board for mounting G350 Feet, affixing to stand G350 on table ....
  • Page 226 ... . . analog telephone port ....system 226 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 227 MM316 PoE ports ... inserting into G350 chassis ... . . connecting computers to ....
  • Page 228 ....ETH LAN ....Ethernet 228 Installation and Upgrades for the Avaya G350 Media Gateway...
  • Page 229 ......P333T Rubber feet, affixing to stand G350 on table ..... . port Ruggedized mounting solution for harsh .
  • Page 230 ....G350 firmware ....IP telephones 230 Installation and Upgrades for the Avaya G350 Media Gateway...

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