Troubleshooting With Connections Insight - Waters Xevo TQ MS Operator's, Overview And Maintenance Manual

Troubleshooting with Connections INSIGHT

Connections INSIGHT
service that enables Waters to provide proactive service and support for the
ACQUITY UPLC system. To use Connections INSIGHT, a Waters technician
must install its service agent software on your workstation. In a client/server
system, the service agent must also be installed on the computer from which
you control the system. The service agent software automatically and securely
captures and sends information about the support needs of your system
directly to Waters.
If you encounter a performance issue as you are using the Instrument
Console, you can also manually submit a Connections Insight request to
Waters customer support.
As an option, Remote Desktop is a real-time collaboration tool, a service that
controls two-way connection with the ACQUITY UPLC system by enabling
the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and
Connections INSIGHT iAssist:
• http://www.waters.com.
• Your sales representative.
• Your local Waters subsidiary.
• Waters Customer Support, see
To submit a Connections Insight request:
1. Open the Connections Insight software tray application, and select the
iHelp tab.
2. In the Connections INSIGHT Request dialog box, type your name,
telephone number, e-mail address, and a description of the problem.
3. Click Submit. Allow approximately 5 minutes to save the service profile.
Result:
forwarded to Waters customer support for review. Saving a service
profile or plot file from the Instrument Console can require up to
150 MB of file space.
®
is an intelligent device management (IDM) Web
A .zip file containing your Connections INSIGHT profile is

Troubleshooting with Connections INSIGHT

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February 11, 2013, 71500130002 Rev. D 83